Trusted Agent profile · Windsor, Berkshire
Verified
★★★★★
488 reviews across 4 platforms
2 Clarence Road, Windsor, Berkshire, SL4 5AD
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Windsor, Berkshire, at 2 Clarence Road, is rated 4.3 out of 5 across 488 reviews on four platforms, including 175 Google reviews rated 4.5.
175
Reviews on Google
This office
230
Reviews on Facebook
Business-wide
19
Reviews on View Agents
This office
64
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
It was a long journey selling our house, but the people at Frost's in Windsor made it as pleasant as they could, Unfailingly punctual for viewing appointments ...Read all 3 from sellers
We were purchasing through Frosts Nicola (Windsor branch) guided us through the process. She gave us support and advise making a stressful experience easier to ...Read the review from buyers
Karen and Jo in 'Lettings' are great ambassadors for Frosts because they're really customer focused, calm, kind and professional. My initial phone call, just ...Read all 3 from landlords
Jo, Karen and the team at Frosts have been great, very personable service. Very much recommended.Read the review from tenants
Our Windsor office covers: Windsor Town Centre, West Windsor, Datchet, Oakley Green, Eton, Eton Wick, Englefield Green, Old Windsor, Horton, Dorney, Fifield, Winkfield, Bray.
Every review we hold for the Windsor office, from every platform, shown as written. First names only.
5/5
GoogleI would highly recommend them when searching for a place. Having just returned from Korea with a particular set of requirements, Sinead was really helpful and communicative. She explained the process to me and sorted out the documentation quickly and efficiently. Thanks again!
Hi Stew Many thanks for taking the time to write this 5* review for our Windsor Lettings team. … More
5/5
FacebookFrosts were very understanding and considerate and patient in how they handled the sale of my property.Especially credit should go to Gemma Testa, who comes highly recommended. Gemma is both responsive to email and correspondence, but also any issues relating to a property.
Hi Joe, Many thanks for taking the time to write this recommendation for Gemma from our Chesham office. We are delighted to read that she provided you with a proactive and responsive property service throughout the sale of your property.…See More
5/5
FacebookKaren Morris at Windsor is amazing...!! my partner and I are So glad we met Karen at frosts, not Only is she very professional and knowledgeable, but she is such a lovely Lady, down to earth and a real pleasure to work with. i cannot recommend her enough.
Thank you so much for this great review Daniel. We’re delighted to read that you’ve received such a professional property service from Karen in our Windsor office. Best wishes to you both from all at The Frost Partnership
5/5
GoogleNicola and the team did a great job selling our house. The care and communication throughout has been wonderful. When under offer the attention to getting it through to completion and the liaison with all parties has been fantastic. Thank you!
5/5
GoogleI have been speaking with Tracey Brooks at the company regarding letting of my flat out. She has been very helpful and professional going above and beyond her job title and I would recommend dealing with her anytime. Thank you Fred Russell.
Many thanks for leaving this 5* review and recommendation for Tracey Brooks of our Windsor Lettings team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
FacebookExcellent service throughout my purchase of my very first property. Massive thanks to Naomi and the team for always being quick to respond to any developments and to solve any hiccups along the journey. Thanks everyone!
Hi Jack, Many thanks for taking the time to write this glowing recommendation for Naomi and the team. We are delighted to read that they provided you with an efficient, proactive and professional property service throughout the purchase of your first home. We will pass your comments on to all involved and to our senior management team. Wishing you every happiness in your new home from all The Frost Partnership Estate Agents
5/5
GoogleWe recently bought a flat in Windsor, Denise was helpful and efficient at all times, and the purchase went through without any problems. We were then assisted by Karen in lettings, who has been processional and knowledgeable throughout and we are very happy with our tenant.
Hi Tony Many thanks for taking the time to write this 5* review for Denise and Karen from our Windsor office. … More
5/5
View AgentsProfessional Service & Support
Both Karen Morris and Joanna Ball provided high level professional service and support throughout our home search for Rent in the Eton Wick. They were both available any time and offered quick and substantive advice and help throughout the process. Paperwork was explained and processed with efficiency and speed. I was particularly impressed with the calmness and understanding to get us through a paperwork challenge, always giving positive comments and confidence in finding a solution, for this I am most grateful. I cannot recommend this team enough, they work together very well.
5/5
GoogleWe recently bought a flat in Windsor, Denise was helpful and efficient at all times, and the purchase went through without any problems. We were then assisted by Karen in lettings, who has been processional and knowledgeable throughout and we are very happy with our tenant.
Hi Tony Many thanks for taking the time to write this 5* review for Denise and Karen from our Windsor office. We are delighted to read that they provided you with a professional and knowledgable property service from start to finish. We will pass your comments on to them both. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleI've been a serial question-asker through countless viewings, yet Pierce always remains calm, unflappable and very helpful.
Hi Linda - Thank you so much for this fantastic 5 star Google review for Pierce from our Windsor Sales team. We are delighted to hear that he remained calm, unflappable and was very helpful. We will pass your comments on to him and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
1/5
TrustpilotNo response to emails - out of business?
I can only assume they are out of business. No response after several emails to various aliases including their director of lettings directly. They registered my tenants deposit despite the fact I only wanted them to find the tenant - I complained about this at the time. Now, at the end of the tenancy, they are not responding to a request for information on how to return it. I was going to sell the property through them but if they aren't in business anymore then I'll need to look elsewhere.
5/5
View AgentsHard-working, supportive and friendly
It was a long journey selling our house, but the people at Frost's in Windsor made it as pleasant as they could, Unfailingly punctual for viewing appointments, friendly and efficient in dealing with all enquiries and cries for help, they never gave us a moment to doubt that they were the best choice. Estate agents get a bad press (and our experiences in trying to view and buy houses show that there are all sorts ... ) but Frost's in Windsor acted with patience and charm throughout, and we are very glad we chose them and rejected the larger and slicker agencies. Thank you ...
1/5
FacebookI was disgusting to have been calling the estate agents for days on end & find out it was all a waste of time! There is currently 2 adults and our baby living in a 1 bed private rent property. 1 additional adult will be living with us as soon as we find a 3bed house. I spoke to many people who took my details and explained that if we failed the credit check that we would need a guarantor. We found a reliable guarantor whom owns their own property, has worked all their life & is still working now. On day 5, I was told that I needed to find a "more lenient" estate agent as there would be nothing they could do for us. The reasons were; I am on maternity leave (yet I was in full tome employment and I will be going back to work!) That the additional person isn't 'blood family', although he has been like a brother to my fiancé for 15years! My guarantor doesn't earn £52,000 a year!! Even tho the rent was only £1300 p/m And also, because my partner has debts from his teenage years which he has cleared one, and is currently paying back the rest of them! Disgusted that we have been penalised by an estate agent like this and I will not be recommending you to anyone! I do not claim anything what so ever and we always pay rent and bills!! Yet a reference from our current landlady, to clarify that, wouldn't be sufficent. Personally, this is a 'snobby' establishment & obviously we are too common for you! Disgusted!!
5/5
GoogleMy experience with the Frost Agency has been outstanding from the beginning, I have rented properties for over 10 years and they’re by far the most efficient and prompt at dealing with any issues as they arise. I always get an immediate …
Hi Cristina, Many thanks for taking the time to write this glowing 5* review. We're delighted to hear that you have found the Windsor Lettings team both efficient and prompt … More
5/5
GoogleHappy with the agency. Sinead was very helpful and the full process of me moving in was easy. Can't complain
Many thanks for this fantastic 5* review for Sinead from our Windsor Lettings team. We are delighted to hear that Sinead was very helpful and that the whole process of moving in was easy. We will pass your comments on to her and also to our … More
5/5
GoogleI would highly recommend Frost for sale/ purchase in Windsor area. Highly professional and efficient team. Thanks to Frost for supporting us with our journey.
Many many thanks for taking the time to post this 5 star Google review for our Windsor Sales team. We are delighted to hear that you would recommend Frost for sale/ purchase in Windsor area as a highly professional and efficient team. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleDenise and Chris have been an amazing help and I highly recommend The Frost Partnership. As first time buyers we were not that confident in managing the process of buying a property but right from the viewing stage they have given us really …
Thank you so much for writing this incredible, 5 star Google review for our Windsor Sales Team. It was a real pleasure to read especially that Denise a wonderful support throughout, even after completion. We will pass your comments on to … More
5/5
GoogleThank You! Thank You! Thank You! Chris you were such a support when buying our apartment recently. Providing sage advice on how to politely nudge all involved. It is so very refreshing to work with people who do exactly what they say they …
Hi Joanne - Many thanks for writing this superb 5 star Google review for our Windsor Sales team. It was great to read that Chris was such a support when buying your apartment and was ably supported by Denise. We will pass your comments on … More
5/5
FacebookFrost sold my mums home so quickly and achieved a very good price, they were all so professional, friendly and approachable about all our questions especially Gemma the manager, highly recommended
Hi Sara, Many thanks for taking the time to write this super recommendation for Gemma and the team. We are delighted to read that they worked hard to sell your mum's home and that they provided you with a professional and effective property service. We will pass your comments on. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleFrost have successfully rented out our flat for us in 24hours, where another agent failed to come up with any suitable tenants. Sinead was amazing, professional and very efficient. I am very impressed.
Hi Lara, That's great to read; we're so pleased the Windsor Lettings team achieved a quick let for your property and that Sinead was amazing, professional and … More
5/5
GoogleExcellent service for lettings.
Hi Kristiina - Many thanks for leaving this "excellent" 5* Google review for our Windsor Lettings team, it is very much appreciated. Best wishes to you from all at The Frost Partnership Estate Agents
1/5
GoogleTried to make an appointment to view a property. Call answered by Nicole or Nicola. Very rude and dismissive behaviour from the outset. Made no effort to make an appointment or speak to vendor before dismissing the appointment request. Just being lazy and wanting to be stuck to her desk instead of working.
5/5
GoogleFantastic agents. I dealt with Denise Lane. she was very professional , highly Open and engaged through the process, keeping us updated at all times and chasing actions to keep the purchase moving smoothly. …
Hi Sheeba Many thanks for taking the time to post your 5* review for our Windsor team. We're delighted to hear that they provided you with an excellent level of service … More
5/5
GoogleI would highly recommend The Frost Partnership in Windsor. Nicola was so professional and helpful and a joy to deal with, my sons property went though smoothly and he was very pleased. Thank you again Nicola.
Hi Eileen, Many thanks for your 5* review for Nicola from our Windsor office. We're delighted to read that she provided you with a professional and helpful … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Frost Partnership's Windsor office has 488 reviews across four platforms: 175 on Google, 230 on Facebook (across the whole business), 19 on View Agents, 64 on Trustpilot (across the whole business).
The Frost Partnership Windsor is rated 4.3 out of 5 across all 488 reviews, and 4.5 out of 5 on Google from 175 reviews.
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Huw wrote: "It was a long journey selling our house, but the people at Frost's in Windsor made it as pleasant as they could, Unfailingly punctual for viewing appointments ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Suzanne wrote: "Karen and Jo in 'Lettings' are great ambassadors for Frosts because they're really customer focused, calm, kind and professional. My initial phone call, just ..."
The Frost Partnership Windsor, 2 Clarence Road, Windsor, Berkshire, SL4 5AD.
