Every review we hold for the Windsor office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookI rented a house through Windsor Branch and dealt with Jackie Thomson. Worst possible customer service! Took nearly 2 months to get my undisputed deposit back ( luckily I didn't need the money). I then had to go to the Tenancy Deposit Scheme to get the rest of my deposit back, luckily I had proof that they were trying to claim damages from me that was on the check in report or on their own photographs before I moved in. Really glad TDS found in my favour and I got most of my money back! I would never rent or buy from this branch as the behaviour is unethical.
I'm happy to show my report to anyone that needs it!
Just really glad that the people that came to view house when we still lived there saw how badly we were treated and decided not to rent from them!
Please make sure every bit of damage is on your check in and don't believe when they say it doesn't matter as fixtures are old as they try to withhold your deposit. They did same to tenants before me too!
Lynn · 16 September 2017
Agent replied
Hi Lynn, We're sorry to hear about your experience. Please can you private message your contact details so that we can look into this for you. Kind regards
★★★★★ 5/5
FacebookJust want to say the frost partnership in Windsor was a big help for me and my family we all went for a house to share we are young but they didn't look down on us definitely JOANNA BALL she was a big help from day one she never gave up and always found ways to help us and now because of her we now have a place to call home a big thank you jo flowers on there way to you love from Garry Ben April and Zoe :) xx
Zoe · 14 October 2016
Agent replied
Hi Zoe,
Huge thanks for taking the time to write this fantastic review - it is much appreciated! We will forward your message on to Joanna and our senior management team.
Enjoy your new home! :-)
…See more
★★★★★ 5/5
GoogleI have recently moved to another property in Windsor.
All made possible through Frost Lettings Windsor.
My first contact after enquiry to view this property was with a very …
Derek · 8 October 2024
Agent replied · 14 June 2024
Thank you so much for this 5 star Google review for Tracey and our Windsor Residential Lettings team. We are delighted to hear that she gave you excellent advice and that you would highly recommend Frosts Lettings. We will pass your … More
★★★★★ 5/5
GoogleWe have used The Frost Partnership Lettings team in Windsor for many years to rent our our properties. Tracey and Cole are fantastic - nothing is too much trouble, and they consistently provide professional, responsive service. We would highly recommend them.
Clewer · 13 December 2025
Agent replied
Many thanks for leaving this 5* review for our Windsor team, very much appreciated.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleThe Frost Partnership was very helpful in managing the sale of my house in Windsor. While the connected chain grew longer and the weeks passed slowly by Nichola Thornton was always there with positive support.
Roger · 22 June 2024
Agent replied · 30 March 2024
Many many thanks for posting this 5* Google review for Nicola from our Windsor Sales office. We are delighted to hear that they were very helpful in managing the sale of your house and that Nicola was always there with positive support. We … More
★★★★★ 5/5
FacebookJust wanted to express my sincere thanks to Naomi Forward in Lettings for her exceptional service throughout the entire process. From the initial property viewing to collecting the keys, Naomi was professional, friendly, and incredibly helpful. She was always prompt, informative, and went above and beyond to answer any questions we had. Naomi made the whole experience stress-free and enjoyable. We wouldn't hesitate to recommend her services to anyone. Thank you. 😀
Doreen · 12 March 2024
★★★★★ 5/5
FacebookI just want to say a HUGE thank you to Gemma Testa for all her support over the past few months. She went above and beyond to make sure we reached our dream of becoming homeowners!! Communication was excellent and she was always so lovely on the end of the phone (I called a lot 😂). She helped make a stressful situation into a positive one and we are very grateful. 100% recommend 🏅
Helen · 27 June 2019
Agent replied · 30 April 2023
Hi Helen
Many thanks for taking the time to write this fabulous review for Gemma from our Chesham office. We are delighted to read that she provided you with a professional, personable and efficient property service whilst finding you your dream home. We will pass your comments on to both Gemma and our senior management team.
Wishing you every happiness in your new home from all at The Frost Partnership
★★★★★ 5/5
FacebookI just want to say a HUGE thank you to Gemma Testa for all her support over the past few months. She went above and beyond to make sure we reached our dream of becoming homeowners!! Communication was excellent and she was always so lovely on the end of the phone (I called a lot ??). She helped make a stressful situation into a positive one and we are very grateful. 100% recommend ??
Helen · 27 June 2019
Agent replied
Hi Helen
Many thanks for taking the time to write this fabulous review for Gemma from our Chesham office. We are delighted to read that she provided you with a professional, personable and efficient property service whilst finding you your dream home. We will pass your comments on to both Gemma and our senior management team.
Wishing you every happiness in your new home from all at The Frost Partnership
★★★★★ 5/5
GoogleThank you to the lettings team, especially Danielle Sprenger, she has been a fantastic property manager and has made the experience seamless. I am very grateful for all of her help.
Siobhan · 22 June 2024
Agent replied · 30 March 2024
Thank you so much for taking the time to leave this amazing 5 star Google review for our Windsor Lettings team and for Danielle. We are so pleased to hear that she the experience seamless. We will pass your comments on to her and to our … More
★★★★★ 5/5
FacebookI purchased a house recently through Frost Partnership and I had a great experience with them. Alex Grace was really helpful all throughout, he was very friendly, highly professional, approachable, very prompt and swift in responding. I felt like he was there to help always when needed. I had few conversations with his other colleagues in his office also sometimes and felt all were very helpful and nice. Purchasing house is a bit of a stressful thing but when you have people to support you though your journey of purchase, It will make your life easy and less stressful. Keep it up guys. A BIG THANK YOU
Deepesh · 2 June 2023
★★★★★ 5/5
FacebookA special shout out for Caroline Scott who has been amazing at helping sort out an alternative rental flat for my 93 year old mother-in-law, who was served notice on her current flat at short notice. The compassion and care that Caroline has shown has been outstanding and we will be forever grateful! Thank you The Frost Partnership and especially thank you to Caroline Scott! :)
Sue · 25 April 2024
★★★★★ 5/5
GoogleAn amazing, efficient and professional service from Chris and team at the Frost partnership in Windsor. The whole process from start to finish was hassle free and my house purchase was could not have been smoother. Thank you so much Chris …
I · 8 October 2023
Agent replied · 10 December 2024
Hi Indy - Thank you so much for taking the time to write this fantastic 5* review for Chris from our Windsor Sales team. We are delighted to hear that you received such amazing, efficient and professional service. We will pass your comments … More
★★★★★ 5/5
GoogleI rented through Frost for 18 months and could not fault the service they provide. Particularly dealing with both Tracey & Jackson, upmost professional but friendly and always on hand if needed. Helped me out on a few occasions when …
James · 7 October 2025
Agent replied · 2 December 2024
Hi James - Many thanks for writing this 5 star Google review for Tracey and Jackson from our Windsor Lettings office. It was great to hear that you could not fault the service they provided over your 18 month rental. We will pass your … More
★★★★★ 5/5
GoogleWhat a fabulous team! They make creating social content easy, fun and commercially savvy. Thank you!
Elaine · 8 May 2026
Agent replied · 5 June 2026
Thank you Elaine, working with you makes things easy and fun too!
★★★★★ 5/5
GoogleChris and the team were brilliant helping us sell and purchase. Throughout the process communication was very good and we were kept up to date with everything that was happening. We'd highly recommend using Frosts for selling and buying.
Hannah · 18 November 2023
Agent replied · 25 November 2023
Hi Hannah - Thank you so much for posting this amazing 5* Google review for Chris and our Windsor Sales team. We are so pleased to hear that communication was very good and that you were kept up to date with everything. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleBoth Denise and Nicola have been very supportive, friendly, helpful and professional throughout the sale of our late Mum’s house.
Would not hesitate to recommend Frosts of Windsor.
Sarah · 22 June 2024
Agent replied · 18 October 2023
Hi Sarah - Thank you very much for taking the time to write this fabulous 5 star review for our Windsor Sales team and especially Denise and Nicola. It was great to read that they were so supportive, friendly, helpful and professional … More
★★★★★ 5/5
GoogleAwesome service and team. Very professional. Looking forward to working with them in the future.
Jonathan · 5 May 2026
Agent replied · 5 June 2026
Was great having you in the studio with us, Jonathan! Look forward to seeing you next time
★★★★★ 5/5
GoogleWe recently completed the sale of our parents' bungalow with the help of The Frost Partnership Windsor, and we couldn't be more pleased with their service.
From the very beginning, they demonstrated a deep understanding of the market, …
Hazel · 10 October 2025
Agent replied · 28 February 2025
Hi Hazel - Thank you so so much for taking the time to post this incredible 5 star Google review for our Windsor Sales team. We are delighted to hear that their expertise and dedication were evident to you throughout the entire process and … More
★★★★★ 5/5
GoogleHad a great time with these guys filming at our office today 👍🏼 …
Lauren · 5 May 2026
Agent replied · 5 June 2026
Thank you Lauren, the team loved spending the day with you at your offices - some great content captured!
★★★★★ 5/5
FacebookKaren Morris Lettings Manager at Frosts and her team have been brilliant. They are professional, honest and friendly. They recently found suitable new tenants very quickly for a property I rent out when the existing tenant gave notice very suddenly due to redundancy. They offer a personal customer focused service which sadly is often lacking with some other larger agents. I would highly recommend Frosts!
Sue · 7 January 2020
Agent replied
Hi Sue,
Thank you so much for taking the time to write this glowing recommendation for Karen and her team. We're delighted to read that they provided you with a personal and professional property service and that they found suitable tenants for your property very quickly.
We will pass your comments on to all involved.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
FacebookLaura from The Frost Partnership was very professional from the initial meeting through to the conclusion of our property sale delivering exactly what was proposed, timely and efficiently
I would thoroughly recommend The Frost Partnership and would have no hesitation in using their services again
Thank you Laura for your assistance
Rob · 12 September 2022
Agent replied · 30 April 2023
Hi Rob,
Thank you for taking the time to write this fabulous review for Laura.
We are delighted that you received a professional, efficient and effective property service.
We will pass your comments on to Laura and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookWe started our moving plans just before Covid so things were very protracted and there were some hold ups buying into a new build property.
Franky Vicars dealt with us throughout starting with viewings and the ensuing difficulties. We found her very competent,reliable,reassuring and understanding when we were stressed.
Franky is a true professional and I can’t imagine anyone doing a better job.
Dorothy · 30 July 2020
Agent replied
Hi Dorothy, Many apologies for the delay in responding to your recommendation, but we have only just been notified of your review.
Thank you so much for taking the time to write this super review for Franky. We are delighted that you received a competent, empathetic and professional service during the purchase of your property.
We will pass your comments on to Franky and to our senior management team.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
GoogleFrosts estate agents in Windsor - the staff are polite and courteous. During our sale we were notified of all viewings and received feedback obtained from the potential buyers. They also liaised with other professional parties involved …
Susan · 7 October 2025
Agent replied · 18 February 2025
Thank you so much for taking the time to post this 5 star Google review for our Windsor Sales team. We are so pleased to hear that you would recommend Frosts of Windsor. We will pass your comments on to them and to our senior management … More
★★★★★ 5/5
GoogleI just wanted to share with you how helpful and professional Sinead McMahon Senior Lettings Negotiator, based at Windsor is to deal with. Nothing is ever too much trouble for this young lady and if she says she is going to do something she will do it and go that extra mile!
Sue · 22 June 2022
Agent replied
Many thanks for taking the time to write this 5* review for our Windsor Lettings team. We are delighted to read that Sinead especially was helpful, professional and goes the extra mile. We will pass your comments on to her and to our senior … More
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