Every review we hold for the Windsor office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI had a viewing booked with The Frost Partnership at 4:00 pm and no one showed up. I called the office several times and each time they seemed completely unaware of what was going on, putting me on hold and saying “someone is on the way.”
I waited outside the property until 4:15, when another person arrived for the same viewing and had the exact same issue. We both called again and at around 4:20 they told us “someone will be there in 5 minutes,” but no one ever came.
I had driven and left work early to attend this viewing, only for my time to be completely wasted. Every time I called, they acted confused, saying they can’t find who was supposed to show you.
This level of disorganization and lack of communication is totally unprofessional. If this is how they handle viewings, I can’t imagine how they would manage a tenancy or property. Very disappointing experience, I would not recommend them to anyone.
Mohamed · 16 November 2025
Agent replied · 18 October 2025
Hi Mohamed, We take all feedback seriously and we would like to look into this and address any shortfall on our part. However, we have no record of contact with our Windsor office in your name and therefore have no contact details for you. We would be grateful if you could email details of the property you booked to view and on what date, along with yor contact information to marketing@frostweb.co.uk and a manager will contact you.
Kind Regards, The Frost Partnership
★★★★★ 5/5
TrustpilotI couldn’t be happier with the service…
I couldn’t be happier with the service I received from Nabid and his team.
They kept me informed every step of the way, and chased the landlord when issues in my property needed to be addressed
I would highly recommend them to anyone looking to rent or manage a property.
Annabel · 4 March 2026
★★★★★ 5/5
GoogleWe recently completed the sale of our parents' bungalow with the help of The Frost Partnership Windsor, and we couldn't be more pleased with their service.
From the very beginning, they demonstrated a deep understanding of the market, providing us with invaluable insights and advice. Nicola, a lovely friendly lady who immediately put us at ease, was our main contact. However, the whole team could advise and answer our questions should she be absent from her desk.
One of the standout aspects of their service was the consistent and clear communication. They kept us informed of any feedback from potential buyers, ensuring that we were always up to date with the progress of the sale. This level of transparency and professionalism gave us great confidence in their abilities.
Their expertise and dedication were evident throughout the entire process, making what could have been a stressful experience much more manageable. Thank you, Chris, Nicola, Denise and Helen.
We highly recommend The Frost Partnership for anyone looking to sell their property. Their knowledge of the market and commitment to keeping their clients informed truly sets them apart.
Hazel · 9 October 2025
Agent replied · 28 February 2025
Hi Hazel - Thank you so so much for taking the time to post this incredible 5 star Google review for our Windsor Sales team. We are delighted to hear that their expertise and dedication were evident to you throughout the entire process and that they made what could have been a stressful experience much more manageable. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWe used Frost to move home and could not recommend them enough. Nicola was super helpful and efficient and made the whole process so much easier , kept in regular contact with updates. We would highly recommend The Frost Partnership in Windsor.
Joanne · 22 June 2025
Agent replied · 20 November 2024
Hi Joanne - Many thanks for writing this 5 star Google review for Nicola and our Windsor Sales office. It was a pleasure to hear that Nicola made the whole process so much easier and that you would highly recommend The Frost Partnership in … More
★★★★★ 5/5
GoogleVery good experience dealing with Frost for our house purchase. Denise was friendly, proactive, and responsive! By keeping on the case of both solicitors she certainly helped us complete sooner. Thank you!
Conor · 20 September 2025
Agent replied · 20 September 2025
Thank you for taking the time to write such an amazing 5* Google review for Denise from our Windsor Sales team. We are so pleased to hear that she helped you complete sooner by keeping on the case of both solicitors. We will pass your comments on to Denise and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
GoogleUpon moving into one of the properties Frost Partnerships manages, I requested to have one alarming issue resolved and to also have something removed.
Throughout the entirety of the tenancy I raised concerns around a pre-existing issue, which I raised during my initial viewing, and up until the end of tenancy was never resolved - a radiator was constantly on full heat and had no way of being turned off since the thermo stat was off, and the dial on the radiator was fully snapped off and left on the floor. This resulted in an uncomfortable living experience, particularly during the warmer season, and what made matters worse around this particular period was not having access to any of the windows since no keys were provided - can you imagine the sweltering heat trapped in a first floor apartment during a heatwave?
Future and current tenants should also forget having any damaged appliances replaced. I was told numerous times I will be charged if an engineer is sent out and find there’s no issue, even when the reported items was damaged/ broken before my tenancy.
The Lettings team are also happy to leave you without access to essential appliances for months on end since the only response you’ll get from them is ‘I’m currently out of office until…”
For instance, I went into the tenancy without an oven, and I ended the tenancy with no oven. I was also left without a washing machine for several months on end, which resulted in me having to ask my friends to use their appliances. This is totally unacceptable, specially for the rates they charge for rent!
Furthermore, the damaged appliances recorded on the inventory check-in seem to go unnoticed on their checkout reports since the agency had the audacity to invoice me for their outstanding and ongoing subpar condition.
I strongly advise any tenants renting through this agency to be vigilant and ensure to have a paper trail.
I ultimately question the credibility of the reviews posted on behalf of this estate agents.
James · 16 September 2025
Agent replied · 31 July 2025
Thank you for your recent Google review. I would like to sincerely apologise that the service you received fell short of your expectations.
Your feedback is extremely important to us. It helps us review our internal processes and ensure that we’re doing everything we can to provide the level of service our clients and tenants deserve.
Radiator: Having reviewed all correspondence on your file, the first recorded mention of the radiator and oven issues were on 25th April 2025, which was around 11 months after your tenancy began. Prior to this, we had multiple emails from your starting on 14th June 2024, concerning the headboard removal and window keys. You later advised that not all keys were compatible, and we promptly reported this to your landlord. As your landlord insists on dealing with all maintenance and instructs her personal contractors, we were unable to act directly. You chased an update on 27th June, but again, there was no mention of the radiator or oven at that time. The landlord's contractor eventually attended and resolved the window handle issue by 6th August 2024.
Oven: Our records show that the oven fault was again first raised during a routine property inspection on 24th April 2025. At that visit, both the oven and radiator issues were reported and included in the inspection report sent to your landlord the same day. The landlord responded on 28th April, requesting that you check the fuse board, which you did on 1st May, confirming it had not tripped. You also served notice to vacate that same day. We notified the landlord immediately, and she advised that she would instruct her own contractor to attend the following day.
Washing Machine: This issue was more protracted due to the appliance being under warranty, which meant the landlord had to deal with the manufacturer directly. We understand there were two unsuccessful visits, and a replacement was then supplied. Unfortunately, this replacement also developed a fault, requiring further warranty appointments. I completely understand how frustrating and inconvenient this must have been for you, and I’m very sorry for the delay and disruption it caused.
Summary: In summary, the oven and radiator concerns were not brought to our attention until April 2025. Once made aware, we acted promptly by informing the landlord, though ultimately we were dependent on her and her contractors to carry out the necessary works. Regarding the washing machine, while we sympathise with the inconvenience caused, we feel The Frost Partnership did all we could to facilitate a resolution, albeit within the constraints of warranty arrangements and the landlord’s chosen contractors. If you have correspondence showing these issues were reported sooner please forward them so I can again investigate.
Our Director of Lettings has tried to reach you by both phone and email, as we would genuinely value the opportunity to speak with you directly. We are committed to learning from this experience and would appreciate the chance to have a constructive conversation and hopefully restore your confidence in our service.
Kind Regards
The Frost Partnership
★★★★★ 5/5
GoogleWe recently moved to Windsor from another area and experienced several complications along the way but Frosts, and in particular Denise, were a great help throughout, offering great advice with good, open communication. Many thanks for all the support!
Alex · 22 June 2025
Agent replied · 15 August 2024
Hi Alex - Thank you so much for writing this superb 5 star Google review for Denise and our Windsor Sales team. It was fantastic to read that they were a great help throughout, with great advice and good, open communication. We will pass … More
★★★★★ 5/5
GoogleDenise and the team at Frosts in Windsor supported my partner and I in buying our first house. They were extremely responsive and proactive throughout the process. We would use them again. Thank you.
Gabi · 4 August 2025
Agent replied · 5 August 2025
Thank you so much Gabi for posting this fantastic 5 star Google review for Denise and our Windsor team. We are so pleased to hear that they were extremely responsive and proactive throughout the process and that you would use them again. We will pass your comments on to the team and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleAs a first time buyer we have been disregarded and not taken seriously by a lot of estate agents when making that initial call after seeing a property on right move. Thankfully that wasn't our experience with Frost. Our offer was promptly passed to the sellers and we were immediately told when it was accepted. We were very grateful to have had Denise as our only point of contact, so that there wasn't any communication mishaps having been passed from person to person. She also did an amazing job at progressing the sale quickly which was wanted by all parties involved. Thank you Denise and Frost for being part of our journey to homeownership!
Heather · 19 May 2023
Agent replied · 25 May 2023
Hi Heather - Thank you so much for leaving this amazing 5* review for Denise from our Windsor Sales team. We are so pleased to hear that she did an amazing job at progressing the sale quickly. We will pass your comments on to her and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
TrustpilotDarrell English at Frost’s was the…
Darrell English at Frost’s was the Estate Agent I needed to deal with in order to buy my apartment; he was outstanding in the whole process!
Darrell was extremely responsive to all my concerns and questions and cared a great deal about guiding me through this potentially stressful situation of buying a property- once again!
I had not had good experiences with 2 previous attempts at buying apartments - but with Frost’s I felt things were going to work out at last !
The whole team at Frost’s is on board to help you reach your goal- no request is considered too inconsequential!
The After Care is also wonderful !
So well done to Darrell English!, the whole team and Chris Frost at its head!
You have all made my dream of living in Poole come true - after some very difficult experiences with trying to move! Thank you!
Mrs · 18 January 2025
★★★★★ 2/5
TrustpilotMoving out is stressful enough....
Currently in the process of moving out and they are making our lives difficult. Kept getting messages stating that my application isn't completed when I have screenshots proving it's complete. They also requested for physical copies of our identification and proof of address. Weather this is company policy or not, we both live in different cities and financially we can't travel to the office just so they can see a physical copy.
Dee · 8 July 2026
★★★★★ 1/5
TrustpilotThe company is a absolute joke
The company is a absolute joke. The staff are rude, talk down to you. I wanted to make a complaint, spoke to the manager who did not want to know, spoke to me like a piece of rubbish. Telling me it's not her staffs job to pass the correct information over to the people who are viewing the property. She even said it's ok for members of the public to stand by other peoples property, lean on their cars and film three house with the estate agent standing there watching them do it. The staff in the staines branch need a training course how to deal with people
Customer · 27 April 2026
★★★★★ 5/5
GoogleChris and Denise at Frost Windsor have bent over backwards to get the sale of my flat over the line. Between Chris's knowledge of Windsor and Eton Wick is outstanding, and Denise's persistence to see things through they make a great team. I can not honestly thank them enough!
Charlotte · 7 December 2024
Agent replied · 2 December 2024
Hi Charlotte - Many thanks for writing this 5 star Google review for our Windsor Sales team. It was great to hear that Chris's outstanding knowledge of Eton Wick and Windsor and Denise's persistence to see things through got the sale of … More
★★★★★ 1/5
TrustpilotDisappointing experience with Frost Partnership
A very disappointing experience during our tenancy period as tenants as the agents were very rude and not cooperative at all. At the end of the tenancy another clerk did the checkout and had no idea about the check in report as was done by a different clerk when we moved in. There were already cracks to the door and when we sent the pictures they refused and did not listen. Therefore, a large amount was deducted from our deposit and did not make any sense as we only were at the property for 1 year. There were a few things but not to this extent.
In addition, the door number and the intercom number were different and this made it difficult for deliveries to come to the property due to this misunderstanding. So watch out before renting with Frost Partnership.
Aqeela · 1 December 2024
★★★★★ 5/5
GoogleWe had the great pleasure of having Chris Littler (Windsor) handling the sale of our property. We found him informative, considerate and professional. He was always responsive, friendly and most professional. As we live in Australia, our circumstances were not typical, but Chris handled the situation perfectly. Needless to say, we are very pleased with his services and would not hesitate to use The Frost Partnership again. Highly recommended.
John · 8 October 2025
Agent replied · 3 May 2025
WoW! Thank you so much for taking the time to write this amazing 5* Google review for Chris and our Windsor Sales team. We are delighted to hear that you found him informative, considerate and professional, were very pleased with his services and would not hesitate to use The Frost Partnership again. We will pass your comments on to Chris and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleI've been working with Digital Sparks for several months now and it has been by far the single best investment in my business. I can't recommend them enough if you're looking to get short-form video content that cuts through the noise and generates more leads into your business.
Simon · 5 April 2026
Agent replied · 5 June 2026
Thanks Simon, means so much for us to have got such a strong recommendation from you!
★★★★★ 5/5
TrustpilotFrosts of Windsor - 10/10 for Experience &Team!
I had previously listed my property with 2 different Windsor estate agents for months and despite loads of viewings, and "yr house is beautiful if I could, Id buy it!" response from the guy who took the pics - it remained unsold 🙈 until Frosts came along...
I was impressed from the moment I met Chris, the research Frosts had done, their presentation, interesting information about my property, others in the area and the buyer/s they wanted to show my house to.
They really did their homework and more because from 5 viewings I received 4 offers at sales price and higher!
I took the offer at the price I had it on for. Karma and Chris to care of everything because it was the smoothest of all house sales!
Chris, the manager was remarkable. He really seemed to know his buyers, the market and even kept me up to date with regulatory / industry changes and together with his brilliant team answered any questions I had quickly and efficiently.
I sold my house through Frosts within a week of it being listed!
Special thanks to Denise and Nicola for a seamless sales transaction. A lot goes on behind the scenes that we take for granted. They're so good at what they do, a real gem of a team!
When the sale went through I brought them all little gifts. Ive sold 4 properties in my time and this was by far the easiest.
Again thank u all so much. With your help I found the perfect family to hand my property to and under yr guidance my purchase went very smoothly.
I would not hesitate to use your services or recommend you to others.
10/10 😊
Write · 31 October 2024
★★★★★ 5/5
GoogleChris was great to deal with, warm and friendly demeanour and always on hand to help and answer questions, and to speed things up in whatever way he could!
Ola · 22 June 2025
Agent replied · 9 October 2024
Many thanks for writing this fantastic 5 star Google review for Chris and our Windsor Sales office. It was a pleasure to hear that he was great to deal with and always on hand to to speed things up in whatever way he could. We will pass … More
★★★★★ 5/5
GoogleCan not say enough positive things about Digital Sparks! I was introduced to them by a network colleague as I wanted to up our game when it came to video content on social media. I instantly got a good feeling from the initial meeting with …
Gavin · 5 April 2026
Agent replied · 5 June 2026
This is such a nice review, than you so much Gavin, we really enjoy working with great agents like you, and loved having your team in the studio with us recently.
★★★★★ 5/5
FacebookI bought my house 16 years ago and sold it this month all through Frost. Matthew Craft and his team have provided very professional service during the whole period. They are knowledgeable， carefull， and very nice. I like everyone of them. Sonia is the person who looks after my house viewing to completion. She is very kind， helpfull， and answers all questions you want to know. I will strongly recommend them to you if you want to buy or sell your house. I will miss them!
Edward · 23 July 2022
Agent replied · 30 April 2023
Frost in Gerrods Cross，well done!
★★★★★ 5/5
GoogleThe Digital Sparks team have been brilliant to work with. They captured the purpose and heart of our business and translated it into authentic and relatable content.
The filming day was slick and professional from start to finish. Thanks guys!
Michelle · 5 May 2026
Agent replied · 5 June 2026
Fantastic to have you and the team in the studio, Michelle, thanks for the review, we can't wait to see your content come to life.
★★★★★ 5/5
FacebookWe recently bought a house in Eton Wick. The whole process was made much easier by the friendly and helpful staff at the Frost Partnership. We would especially like to thank Chris who went above and beyond in explaining to us all about the house we were buying and things to look out for when buying a house. He was always approachable and willing to assist us by contacting the solicitors and owners of the house. We would highly recommend the Frost Partnership.
Lucy · 8 April 2022
Agent replied · 30 April 2023
Hi Lucy,
★★★★★ 5/5
FacebookWe recently bought a house in Eton Wick. The whole process was made much easier by the friendly and helpful staff at the Frost Partnership. We would especially like to thank Chris who went above and beyond in explaining to us all about the house we were buying and things to look out for when buying a house. He was always approachable and willing to assist us by contacting the solicitors and owners of the house. We would highly recommend the Frost Partnership.
Lucy · 8 April 2022
Agent replied · 8 June 2026
Hi Lucy,
★★★★★ 5/5
GoogleHad a great day in London today with Digital Sparks. We filmed a series of long form podcast videos to promote our business. It was a very professional setup and we felt welcomed from the start. Very keen to see the finished edits!
Ian · 5 April 2026
Agent replied · 5 June 2026
Thanks for the review, Ian, was great to meet you and have you filming in the studio.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
