Trusted Agent profile
Verified
★★★★★
488 reviews across 4 platforms
2 Clarence Road, Windsor SL4 5AD
Part of The Frost Partnership, see every office.
The Frost Partnership's Windsor office at 2 Clarence Road is rated 4.3 out of 5 across 488 reviews on four platforms, including 175 Google reviews rated 4.5. The 230 Facebook and 64 Trustpilot counts are for the whole business. Checked 9 October 2026.
175
Reviews on Google
This office
230
Reviews on Facebook
Business-wide
19
Reviews on View Agents
This office
64
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
It was a long journey selling our house, but the people at Frost's in Windsor made it as pleasant as they could, Unfailingly punctual for viewing appointments ...Read all 3 from sellers
We were purchasing through Frosts Nicola (Windsor branch) guided us through the process. She gave us support and advise making a stressful experience easier to ...Read the review from buyers
Karen and Jo in 'Lettings' are great ambassadors for Frosts because they're really customer focused, calm, kind and professional. My initial phone call, just ...Read all 3 from landlords
Jo, Karen and the team at Frosts have been great, very personable service. Very much recommended.Read the review from tenants
Our Windsor office covers: Windsor Town Centre, West Windsor, Datchet, Oakley Green, Eton, Eton Wick, Englefield Green, Old Windsor, Horton, Dorney, Fifield, Winkfield, Bray.
Every review we hold for the Windsor office, from every platform, shown as written. First names only.
5/5
GoogleA fabulous team who tenaciously saw through a very slow moving leasehold sale. Special praise to Denise!
Hi Phil - Many thanks for leaving this amazing 5* Google review for Denise and our Windsor Sales team. It is very much appreciated. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleWe had an exceptional experience with Frost Windsor. Chris went above and beyond to support us with the move. Friendly, professional and understanding. The best estate agents around! Marianné
What a great review! Many thanks for writing this fantastic 5 star Google review for Chris and our Windsor Sales team. It was great to hear that you had an exceptional experience with Frost Windsor. We will pass your comments on to Chris and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleI recently purchased a flat with the help of the estate manager Chris and I cannot Recommend them enough. …
Hi Nick - Thank you so much for taking the time to write this 5* Google review for Chris and our Windsor Sales team. We are delighted to hear that he was extremely helpful, very professional and always responsive. We will pass your comments … More
5/5
GoogleBrilliant company producing quality content in a fun and professional environment. My own brand has grown tenfold and with that so has my company. I would highly recommend them to anyone looking for engaging professional brand building.
Thank you Wendy, our client No 1! We’ll always be grateful to you for being the first person to believe in us!
5/5
GoogleAn amazing, efficient and professional service from Chris and team at the Frost partnership in Windsor. The whole process from start to finish was hassle free and my house purchase was could not have been smoother. Thank you so much Chris for your amazing customer service, I felt so relaxed. I have never had a house move complete so quickly and promptly. Cannot thank you enough 🙏🏽
Hi Indy - Thank you so much for taking the time to write this fantastic 5* review for Chris from our Windsor Sales team. We are delighted to hear that you received such amazing, efficient and professional service. We will pass your comments on to Chris and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
FacebookI purchased my home through Frost GX. Matthew Craft is simply the best estate agent I have ever dealt with. He saved the sale of my property which was being sold via another Local estate agent by taking over discussions with a very awkward and difficult buyer. My own estate agent was not able to do this and my buyer walked away but Matthew managed to get him back to purchase my property. Matthew worked until late into the evenings and kept all parties informed at all times. I have never dealt with such a difficult sale and purchase and would like to thank Matthew for keeping me at the table as there were times when I just had enough and wanted to throw in the towel. I realised that when deciding on an estate agent to sell your property you need someone that will do their utmost for your best interests and Matthew certainly does this at all times for his client and even for others in the chain. I will never use another estate agent and regret that I did not use Frost in the first place.
Hi Zareena, Thank you so much for taking the time to write this superb review for Matthew from our Gerrards Cross team. We are delighted to read that he provided you with an outstanding property service despite a difficult sale and purchase. We will pass your comments on to both Matthew and our senior management team. Wishing you the very best from all at The Frost Partnership Estate Agents.
5/5
GoogleWe recently spent a full day filming with Digital Sparks for our company, Bid.and the experience was excellent from start to finish. The team were incredibly professional, creative, and great to work with. They made everyone feel …
Thanks Sarah, such a lovely message, we're so pleased you're happy with everything, its great working with you and team!
5/5
GoogleWe recently had the pleasure of working with Denise at The Front Partnership, and our experience was nothing short of wonderful. From the moment we met, Denise was extremely welcoming and understanding. She was thorough in her approach and …
Thank you so much for writing this superb 5 star Google review for Denise and our Windsor Sales team. It was a pleasure to read that your experience was nothing short of wonderful and that you would HIGHLY recommend The Frost Partnership … More
5/5
FacebookThe Frost Partnership have been our Management agents for over 10 years. Their team of Letting agents in particular Caroline have been outstanding in getting our property rented quickly and smoothly. On the Property Mangement side I have to call out Ciara Jewsbury. Her customer service and attention to detail has been outstanding. She has worked diligently on getting issues resolved quickly, has been super responsive and shown great leadership. I am so so impressed with Ciara and know she will be super successful in any projects she takes on within The Frost Partnership.
Hello! how are you doing today? I found your post very interesting and decent, you have lovely and beautiful photos I must admit. sorry for writing all these here, I tried sending you a request but it fails due to the bad signal, here with me. you might understand what I mean if you're very familiar with Facebook App. I hope you don't mind sending me a friend request or perhaps write me on messenger App. thanks for your understanding... greetings
5/5
GoogleRemarkably timely and efficient service from The Frost Partnership. Their representative, Paul Rowley, is a paragon of professionalism who provided incredible market insight and individually tailored advice which has proved invaluable. I …
Thank you so much for taking the time to write this fantastic 5 star Google review for Paul from our Windsor sales team. We are delighted to hear that Paul showed professionalism, provided incredible market insight and individually tailored … More
5/5
GoogleGood afternoon, I writing to send a massive thank you to the Frost Partnership in helping me find and secure my dream home. A massive thank you has to go to Denise for all her professional work carried in getting this deal over line. It's much appreciated 👏 Kind regards Thomas Smith 4 The Walk Eton Wick
Hi Tom - Thank you so much for taking the time to post this fantastic 5 star Google review for Denise and our Windsor Sales team. We are delighted to hear that they helped you to find and secure your dream home. We will pass your comments on to the team and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleIn a world where everyone says you should be “doing video” it can be a terrifying place for those that aren’t as confident as others (but you definitely should be doing video by the way). …
Thanks for this amazing review Dan, this sort of feedback makes what we do so much more rewarding!
1/5
TrustpilotIf I could give them zero stars, I WOULD.
If I could give them zero stars, I absolutely would. This also applies to Mackenzie Homes management in general as sometimes it’s hard to distinguish the difference between these two companies. Disgusting and appalling service, especially from Pooja. She is not helpful with any issues that arise during your tenancy. She only reaches out to you when it is beneficial for her. Firstly, when I first moved into the property the balcony was disgustingly dirty. The building has a massive problem with pigeons and to simply put it, they made a mess everywhere. There was pigeon poop all over my balcony for weeks on end. I was unable to use my balcony for WEEKS after I moved in. Then they finally decided to sort someone to clean it after weeks of me complaining and nagging them about it. Secondly, the building then had plumbing issues which resulted in waste pouring down in the garage directly onto my car. It took them MONTHS to sort this issue after complaints from tenants. The building STANK of poop for months. The management kept saying they are not responsible for this problem and it’s Thames water’s fault and they kept going back and forth for weeks before finally fixing it. Lastly, Pooja will continue to harass you even after your tenancy runs out. She shows no empathy towards any issues you might be going through. She is only chasing a commission and if you happen to stand in her way, she will do everything in her power to make you feel bad. She sends unprofessional emails and threatens to inform third parties of your personal situation which is not quite legal. They will try to scam you off your money and make sure that you don’t get your deposit back. They will add some “interest” rates to your rent and will justify it with saying it is in your contract. Please if you ever decide to rent with them, make sure that you read the tenancy agreement multiple times and understand every single point as they will make things up as they go. I would not use their services ever again even if they paid me for it. To conclude, the whole experience was quite literally $hit.
1/5
TrustpilotNegative move out experience
Moving in was absolutely fine and I had no issues at all. Unfortunately, moving out was a completely different experience. They tried to deduct as much as they possibly could from my deposit, charging extremely high prices for things that were honestly ridiculous. They even attempted to take utility bills from my deposit before they had been emailed or sent to me, and before I was even aware of the amounts. I ended up winning the appeal, which says enough. I was recommending them at first, but the way the end of my tenancy was handled has completely changed my opinion. I understand contracts and fair charges where things are left behind, but instead of being honest with pricing, they go straight for the highest charges. Overall, I’m extremely disappointed with how they tried to get money out of me.
5/5
FacebookWe moved into a property in Windsor and were dealt with by Cheryl and Karen from the Windsor Team. Cheryl has been wonderful and shown us the property throughout its renovation, and both have been in touch with us throughout the ongoing process. The move went smoothly. We encountered a fair few problems on our first few days in the property. But I cannot fault how quickly both Cheryl and Karen had it dealt with (under 24hrs) From leaky ceilings, to hob replacement, temperamental toilets and bleeping fire alarms. All jobs were carried out quickly, efficiently and professionally. I would recommend them both and the team here in Windsor.
Hi Kaye, Many thanks for this glowing recommendation for Cheryl and Karen from our Windsor team. We are delighted to read that they provided you with a proactive and informative property service and promptly dealt with the initial problems that you enc…See more
5/5
FacebookKaren Morris and her team (Cheryl) in Windsor have been fantastic helping me re-let my house in Windsor. I've used Frost for years and always had good service but this time the support and advice from them was exceptional. From the moment my tenant gave (unexpected) notice to finding new tenants quickly and professionally in a very challenging lockdown / pandemic environment they dealt with it brilliantly - I was worried but it all went like clockwork. I cannot recommend them highly enough. Thank you!
Hi Melissa, Many apologies for the delay in responding to your recommendation, but we have only just been notified of your review. Many thanks for taking the time to write this super review for Karen and Cheryl from our Windsor office. We are delighted that you received an exceptional letting service, and that they quickly found you new suitable tenants despite the current pandemic. We will pass your comments on to Karen, Cheryl and to our senior management team. Best wishes to you from all at The Frost Partnership
5/5
GoogleGreat service from start to finish with my property sale. Professional competent and friendly team
Hi Mela - Thank you so much for taking the time to write this 5* Google review for our Windsor Sales team. We are delighted to hear that you received great service from start to finish with your property sale from a professional competent … More
1/5
TrustpilotLandlords be aware I had never used…
Landlords be aware I had never used them before April this year and in 30 years of property rental business I have never come across such an unscrupulous and unprincipled team of amateurs. The tenant introduced was a complete con man who paid no rent from month 3 and Frosts still send landlord statements with rent collection fees when they have failed to collect any rent for six months! I should have kept my property empty rather than rent it out through them.
5/5
GoogleOur experience at Frost was fantastic, thanks to Nicola. She was incredibly friendly, helpful, knowledgeable and patient. She provided valuable advice beyond what was expected. All interactions with her and the Agency were highly positive …
Thank you so much for writing this 5 star review for Nicola and our Windsor Residential Sales Team. It was a pleasure to read that all interactions with Nicola and the team were highly positive and professional. We will pass your comments … More
5/5
GoogleHad a great experience with Frost in Windsor. Dennis and the team were very helpful and understanding, assisting us in purchasing our property. Highly recommend them!
Many thanks for writing this fantastic 5 star Google review for Denise from our Windsor Sales team. It was great to hear that she was very helpful and understanding in your property purchase and that you highly recommend the team. We will pass your comments on to them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
Facebook'We have had nothing but great service from the Frost Partnership over the last year we have been looking for a property. Anthony Prokopiou has been amazing all the way through, going above and beyond and even though we were not able to finalise a property with Frost, Anthony has continued to follow up with us. The whole team are great at follow up, making appointments and scheduling on time. They know their properties inside out so are able to answer questions there and then. We couldn't recommend them highly enough and will definitely use Frost when we come to sell our property and purchase a new one. Honestly couldn't have asked for a better partnership than Anthony and the team!' Ramon and Bindi Sharma Highlands Lane, Chalfont St. Peter
Hi Bindi, Many thanks for taking the time to write this fabulous recommendation for Anthony and the Chalfont St Peter team. We are delighted to read that they have provided you with a professional and proactive property service, and that you will definitely use them again in the future. We will pass your comments on to all involved and to our senior management team. Best wishes to you from all at The Frost Partnership
5/5
GoogleIt was a fantastic experience being in the Digital Sparks studio, they were very patient and coached us through the filming process. Thank you team!
Thank you Rosie, you were great!
5/5
FacebookWhat more can I say other than Excellent!! We viewed a property on the Saturday and two weeks later we have our keys and we are moving in. Cheryl and Karen were outstanding. The time of our viewing Cheryl was there waiting for us. We were greeted with a smile and put at ease from the start. From the moment we said we want it the road was smooth and effortless. Frost’s Windsor know exactly how to treat their customers. Well done to you and keep up the fantastic service you keep on giving. Bruce and Martin
Hi Bruce, Thank you so much for writing this glowing 5* recommendation for Cheryl and Karen from our Windsor team. It's great to read that they not only found you a new home so quickly, but that they also provided you with such a friendly and professional lettings service. We will pass your comments on to Karen, Cheryl and our senior management team. Wishing you very happiness in your new home form all at The Frost Partnership
5/5
FacebookWe sold our house with the GX Frost branch earlier this year and were really happy with our experience throughout. Everything was done with our best interests in mind. The team, lead by Richard, were always available to talk and provide helpful advice. They are such a nice team too and went above and beyond. They completely surpassed our expectations and I would wholeheartedly recommend them.
Hi Debs, Thank you for your super review for our Gerrards Cross team. It is great to read that they provided you with a professional, friendly and helpful property service that exceeded your expectations. We will pass your comments on to Richard and his team. Best wishes to you from all at The Frost Partnership Estate Agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Frost Partnership's Windsor office has 488 reviews across four platforms: 175 on Google, 230 on Facebook (across the whole business), 19 on View Agents, 64 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
The Frost Partnership Windsor is rated 4.3 out of 5 across all 488 reviews, and 4.5 out of 5 on Google from 175 reviews, checked 9 October 2026.
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Huw wrote: "It was a long journey selling our house, but the people at Frost's in Windsor made it as pleasant as they could, Unfailingly punctual for viewing appointments ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Suzanne wrote: "Karen and Jo in 'Lettings' are great ambassadors for Frosts because they're really customer focused, calm, kind and professional. My initial phone call, just ..."
The Frost Partnership Windsor, 2 Clarence Road, Windsor SL4 5AD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.