Trusted Agent profile · Windsor · Berkshire
Verified
★★★★★
488 reviews across 4 platforms
2 Clarence Road, Windsor, Berkshire, SL4 5AD
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Windsor, Berkshire, at 2 Clarence Road, is rated 4.3 out of 5 across 488 reviews on four platforms, including 175 Google reviews rated 4.5.
175
Reviews on Google
This office
230
Reviews on Facebook
Business-wide
19
Reviews on View Agents
This office
64
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
It was a long journey selling our house, but the people at Frost's in Windsor made it as pleasant as they could, Unfailingly punctual for viewing appointments ...Read all 3 from sellers
We were purchasing through Frosts Nicola (Windsor branch) guided us through the process. She gave us support and advise making a stressful experience easier to ...Read the review from buyers
Karen and Jo in 'Lettings' are great ambassadors for Frosts because they're really customer focused, calm, kind and professional. My initial phone call, just ...Read all 3 from landlords
Jo, Karen and the team at Frosts have been great, very personable service. Very much recommended.Read the review from tenants
Our Windsor office covers: Windsor Town Centre, West Windsor, Datchet, Oakley Green, Eton, Eton Wick, Englefield Green, Old Windsor, Horton, Dorney, Fifield, Winkfield, Bray.
Every review we hold for the Windsor office, from every platform, shown as written. First names only.
5/5
FacebookHighly recommended. professional and friendly service from Alison. she kept things moving along with our sale and always kept us informed. Will definitely be using them again.
Hi Kelly, Thank you so much for taking the time to write this glowing recommendation for Alison. We are delighted to read that she provided you with an efficient and effective property service. Best wishes from all at The Frost Partnership Estate Agents
1/5
GoogleI had very bad experiences with them I did like one itheir property and I put offer but they told me they need to call landrord and get his …
Hi Hoda, We take all our reviews very seriously. Please can you email your review to marketing@frostweb.co.uk so we can look into the matter further. Kind regards
5/5
FacebookAn estate agent a bit different from the rest! As a buyer, I would certainly recommend Frosts in CSG.
5/5
GoogleExtremely professional service from Karen and Cheryl. They both made sure I was settled in, despite the current situation we’re facing. I highly recommend.
Hi Stephanie, Many thanks for your 5* review for Karen and Cheryl from our Windsor office. We're delighted to read that they provided a friendly and professional service, … More
5/5
View AgentsBrilliant
Jo, Karen and the team at Frosts have been great, very personable service. Very much recommended.
5/5
FacebookExcellent, friendly, professional service. Did what they promised to do, when they promised it, kept me informed and went the extra mile when things looked difficult. Would definitely recommend them.
PS This post is about the Ashford Middx branch of Frosts. Thanks, Alex and Andy.
1/5
TrustpilotThey have not paid back my deposit for…
They have not paid back my deposit for 3 months now. I moved out of the property rented in July. Have been calling them and sending emails with no response as to when the deposit will be paid back. During the tenancy did not get much support. Definitely do not recommend the agency.
1/5
TrustpilotHi,Communication is important.
Hi, Poor communication and unjust treatment. Thank you
4/5
GoogleI have been working with Sinead in Frosts Windsor for over a year, she has been standout in her approach, dealing with tricky situations and helping find a resolution. Thank you for your hard work, being a landlord for the first time, and …
1/5
FacebookMade an offer higher then the value the property was sold for, was told by a lady the property went for way over the initial price only to see it 6months later in the previous sales for less then what i had offered! Was told i would be getting a response to why this happened, 6days nothing, im writing this.
1/5
FacebookMade an offer higher then the value the property was sold for, was told by a lady the property went for way over the initial price only to see it 6months later in the previous sales for less then what i had offered! Was told i would be getting a response to why this happened, 6days nothing, im writing this.
5/5
GoogleFrost Lettings have given us a very good service. Personable and informative with excellent communications, responding speedily with curtesy and empathy. Highly recommended. Thanks Jo and Karen!
Hi Kristina, Thank you for taking the time to write this 5* review for Jo and Karen in the Windsor office. We're delighted to hear that they have provided you with a … More
1/5
TrustpilotTerrible Experience
Terrible Experience. Terrible Management. Stay out of them, they simply try take your money like scammers.
5/5
View AgentsProfessional service, helpful through the whole process
We were purchasing through Frosts Nicola (Windsor branch) guided us through the process. She gave us support and advise making a stressful experience easier to manage. Every time we called in for updates all the staff were helpful and aware of the progress on the sale. We would use them again and are happy to recommend a very professional service.
5/5
TrustpilotVery nice & friendly service from…
Very nice & friendly service from Simran Grewal and Abbie Coombs. I'm also very pleased with the fast and polite communication with them.
5/5
GoogleVery professional agents working at Frost, very helpful and customer oriented! I highly recommend Frost if you wish the best outcome! Liana :)
Hi Liana, Thank you for taking the time to write this 5* review for our Windsor estate agency team. We're delighted to read that they provided you with a professional, helpful and customer focussed property service. We will pass your comments on to all involved and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
1/5
TrustpilotVery poor experience
Had a very poor experience with this office. Outdated practices, slow response times and poor advice. Management focused on local issues and past practice. Would highly recommend you go elsewhere
5/5
FacebookAlways kept me informed of progress and quick to deal with any issues.
Hi Christine, Many thanks for taking the time to write this recommendation. We're delighted to read that you received a professional and proactive property service. Best wishes from all at The Frost Partnership Estate Agents
1/5
GoogleVery bad experience I've had with them . Nearly became homeless for sometime because of them
Hi Maria We take all feedback seriously and would like to look into this. However, we have no record of any contact from yourself with our Windsor office and therefore … More
5/5
FacebookThanks for a good job keeping us informed through the various stages of the sale - great work..!
Hi Andy, Thank you so much for the recommendation and you're very welcome!
4/5
GoogleWe needed a place in a hurry and Frost were very accommodating to assist us.
Hi David, Many thanks for taking the time to write this review. We would have loved to have receive 5 stars from you. Is there anything additional we could have done to … More
1/5
FacebookJust the worst experience I've ever had with an estate agent. Incredibly uncommunicative, slow in responses, inaccurate in information and rude.
Hi Kate, We take all feedback seriously. We have sent you a private message regarding your experience. Many thanks Kind regards
1/5
TrustpilotIt's an unprofessional agency..
It's an unprofessional agency... They don't answer to your emails -they send you to meet the owner.. I didn't understand why?? They put same propriety on different rentaln sites with differnt prices Nobody check theier job...
5/5
GoogleI have now rented two properties from Frost in Windsor. Karen and Jo are friendly, helpful and they really care. …
Many thanks for taking the time to post your 5* review regarding Karen and Jo from our Windsor team. We're delighted to hear that they provided you with excellent customer service. We'll pass your feedback on to everyone at the Windsor office and to The Frost Partnership senior management team. Best wishes.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Huw wrote: "It was a long journey selling our house, but the people at Frost's in Windsor made it as pleasant as they could, Unfailingly punctual for viewing appointments ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Suzanne wrote: "Karen and Jo in 'Lettings' are great ambassadors for Frosts because they're really customer focused, calm, kind and professional. My initial phone call, just ..."
