Trusted Agent profile · Windsor and Maidenhead
Verified
★★★★★
2,293 reviews across 3 platforms
59 High Street, Maidenhead, SL6 1JT, Windsor and Maidenhead, SL6 1JT
Prospect's office in Windsor and Maidenhead, at 59 High Street, is rated 4.7 out of 5 across 2,293 reviews on three platforms, including 381 Google reviews rated 4.5.
381
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
1,876
Reviews on Trustpilot
Business-wide
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Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
5/5
TrustpilotI’ve rented a 2 bedroom flat with…
I’ve rented a 2 bedroom flat with Prospect for 3 years and Kodie was very supportive and helpful every time we needed her assistance.
Hello Carlos, Thank you for the great 5 star review for Kodie! Lovely to hear she was helpful throughout your time renting with us :) Kind regards
5/5
TrustpilotLily Sines at Prospect
Lily Sines was my property manager at Prospect. I was in the property for 9 years, Lily was my property manager for the last few years. She is professional, kind and helpful in her dealings with you. She was quick to respond to any issues raised, chase up with whomever she needed to and ensure the work was completed in a timely manner. She always responded to my emails and would call me back if I left her a voicemail message. I can definitely recommend her and hope that she receives the recognition in her role within Prospect, as she is definitely an asset to the company. Thank you for your help and support over the years Lily, it was an absolute pleasure dealing with you.
Thank you for your 5* review, Andrea.
5/5
TrustpilotKate my property manager is clear, concise and proactive
Kate is my property manager and recently with all the changes in cost of living in the UK, she has really been attentive to changes needed to provide both my tenants and myself the best service. Always proactive in communication and raising any issues in a clear and concise fashion enables me to make the right decisions, and quickly, for the benefit of my tenants. I would recommend Prospect to any landlords needing full management, if they were all like Kate.
Thank you for your 5* review, Gregory.
5/5
TrustpilotI currently rent my property out with…
I currently rent my property out with Prospect and really happy with the service I receive from them and especially Ashleigh. She is always really helpful and polite and a pleasure to deal with.
5/5
GoogleI had a really positive experience with the lettings team in Maidenhead. I met Gracie on the viewings and I was really happy with how detailed she was about the property. Her customer service skills were excellent and I appreciate how she helped me every step along the way. Wouldn’t recommend them and Gracie enough!
Thank you for your kind review. We’re really pleased to hear you had such a positive experience with Gracie and the lettings team in Maidenhead. It’s great to know the viewing was informative and that Gracie was able to support you throughout the process. We really appreciate your recommendation and will be sure to pass your lovely feedback on to her.
1/5
TrustpilotAPPAULING
Honestly, if you’re a landlord and you want to manage your own property, your own tenants and your estate agents, then go ahead with prospect. They are the BIGGEST most appalling bunch of clowns out there. Out of a 12 month letting I had 5 months of full rent - the rest were random fees and deductions that they casually forget about and add on, not to mention £600 for carpet cleaning 2 brand new carpets that didn’t need cleaning! No communication, no skill, knowledge or even common sense. Maidenhead branch - horrendous and even the area manager getting involved achieved nothing - would have been better managing the whole thing myself! Utter chaotic clueless clowns. I know that being an estate agent is a career chosen when you’ve no real skill to apply to another career but they take stupid to new heights!
5/5
TrustpilotAshleigh is always super helpful 5*
Ashleigh is always super helpful, responsive and easy to deal with. She is professional, approachable and goes out of her way to assist whenever needed. A pleasure to work with. Thank you Ashleigh
5/5
TrustpilotI’ve had a really positive experience…
I’ve had a really positive experience renting with Prospect. A huge thank you to Sasha. She was easy to communicate with, quick to respond and always polite and professional with her responses. She has made our tenancy renewal seamless and I would highly recommend
5/5
TrustpilotAs a tenant
As a tenant, Nikkl Gardiner at prospect lettings,is always very polite happy and very helpful, she makes our letting experience very easy going,thank you Nikkl for all you do for us.
5/5
GoogleReview for Max Len - at Prospect Maidenhead I want to extend my sincere thanks to Max Len at Prospect for the helpful …
Hello Farah, What a great review for Max! We really love hearing of the hard work of our … More
1/5
TrustpilotBE AWARE OF THESE CHEATERS
Still horrible and probably the worst real estate agents in the country, after all the mess they gave us after the checkin, and not consider it in the check in report, check out report was created in a way to charge the maximum from the deposit. We found used bed, dirty clothes, linen, kitchen and what not when moved in, after giving the clean place to them at check out, they have reported the place as not cleaned and seeking money, BE AWARE OF THESE CHEATERS
Good morning Thank you for getting in touch and I am so sorry to hear about your experience. Please can you get in touch with myself, Jake Harley to discuss further. My number is 0118 055 974 and my email is jharley@prospect.co.uk Thanks
5/5
TrustpilotExceptional Service from Nancy Suri @ Prospect
We’ve worked with Nancy at Prospect for over 4 years, and she is hands-down the best property portfolio manager we’ve had. Her attention to detail is immaculate, and she genuinely cares about both the tenants and the landlords.
5/5
TrustpilotHighly recommend
Highly recommend. We have had a relationship with Prospect for over 15 years buying and selling 2 properties, using them to find us tenants and draw up contracts. They have always been very professional, personable and providing excellent support. We recently sold one of the properties working with Paul Wickens. He found a buyer in one day, recommended APL solicitors who were also extremely helpful, supportive and communicative.
Hello Helen, Thank you for the 5 star review for Paul. It's great to hear of the great feedback and experience you have had with Prospect. Kind regards
5/5
TrustpilotWe moved house in Feb 2026 through…
We moved house in Feb 2026 through prospect estate agency who were agents for ourselves and for our seller. They were very communicative and accessible throughout the entire process. They were able to negotiate effectively in our behalf and acted quickly when issues arise to overcome them through the chain and with the relevant solicitors.
Hello Emily, Thank you for the lovely review. We hope you are enjoying your new home. kind regards
5/5
TrustpilotGreat service from Nikki G
I’ve been a landlord for many years and always been happy with Prospects letting services. In particular, very happy with my property manager Nikki Gardner who is always helpful and professional. 5 star Nikki. Well done. Tim
Thank you for your kind words, Tim! We're thrilled to hear that you've always been happy with our customer-centric letting services and that Nikki Gardner has provided you with such reliable support. Your feedback means a lot to us, and we look forward to continuing to provide you with quality service in the future.
5/5
TrustpilotI rent my property through Prospect and…
I rent my property through Prospect and am very happy with the service. The speed, helpfulness and generally proactive approach to issues taken by my agent Nikki Gardner is excellent
5/5
TrustpilotI have bought and am now selling through Prospect
I have bought and am now selling through Prospect Sandhurst and they have, as a team, been very supportive, helpful and professional throughout. Amy Ingle's (to just mention one of the team) support through viewings and follow up's have been outstanding.
Anette, thank you for your wonderful review! We're thrilled to hear that our team, especially Amy Ingle, provided you with outstanding support throughout your experience. Your trust in our customer-centric service means a lot to us, and we look forward to continuing to assist you with quality and reliability in the future.
5/5
GoogleThank you Gracie for brilliant service.
Thank you for your kind feedback. We’re really pleased to hear you received such great service from Gracie, and we’ll be sure to pass your thanks on to her.
5/5
TrustpilotKelly Evans
Kelly Evans is the most wonderful contact/agent. For years she has been completely reliable, efficient, knowledgeable and quick to initiate and respond. I have employed people in my working life and would have given my right arm for “a Kelly”.
5/5
TrustpilotSuperstar in the making!!!
Beth was absolutely amazing every step of the way! Her professionalism, dedication, and attention to detail were truly outstanding. She made the entire process seamless, keeping us informed and supported at every turn. Beth’s friendly and proactive approach turned what could have been a stressful experience into a smooth and enjoyable journey. We couldn’t have asked for better service and would recommend Beth to anyone looking for a top-notch agent. Thank you, Beth, for going above and beyond you are a superstar.
5/5
Trustpilot5*'s
Have worked with Katie Clark for a few years now and nothing is ever too much for her. She's always really helpful and on hand for any queries. Would alwasy recommend.
4/5
TrustpilotIt has been three years going to four…
It has been three years going to four since Prospect became my letting agent and so far i have no negative experience with them. They are very helpful with my concerns and they action immediately when needed especially when I have queries regarding the property. Thanks to my property Manager Emily Cross.
Hello Sarah, Thank you for the lovely review for Emily, we really appreciate the feedback and long may the hard work continue. Kind regards
5/5
TrustpilotBeth at Prospect has been excellent
Beth at Prospect has been excellent, from start to finish, super professional, knowledgeable of the market. Since the sale, she has been extremely proactive, balancing the needs of her seller and the buyer. I felt completely confident that Beth would ensure this sale, albeit challenging at times, did not fall through, she found solutions and kept both the seller and buyer fully informed at every turn, as well as the solicitors. Thanks Beth, thankfully it is now all over!
5/5
TrustpilotGreat experience with Sonam
Great experience with Sonam. He has provided a good guidance on local area and taken time to understand my needs. I will be using prospect assistance and have referred few friends towards his way. Thank you Sonam - great service!
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