Trusted Agent profile · Windsor and Maidenhead
Verified
★★★★★
2,293 reviews across 3 platforms
59 High Street, Maidenhead, SL6 1JT, Windsor and Maidenhead, SL6 1JT
Prospect's office in Windsor and Maidenhead, at 59 High Street, is rated 4.7 out of 5 across 2,293 reviews on three platforms, including 381 Google reviews rated 4.5.
381
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
1,876
Reviews on Trustpilot
Business-wide
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Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
5/5
TrustpilotCommited to getting the sale
Michael was always quick to respond to any question, we were impressed with the teans commitment.
Hello Julie, Thank you for the great 5 star review! We appreciate he feedback. Kind regards
5/5
TrustpilotShout out to Nikki Gardner
Prospect Agency exceeded our expectations! Nikki Gardner was fantastic - friendly, calm, and super helpful throughout our tenancy and even after the tenancy she accommodated us professionally. We appreciated her guidance and support. 🫶🏻
Hello Max, Thank you for the lovely 5 star review for Nikki. We really appreciate your feedback! Kind regards
5/5
TrustpilotProspect helped me buy my first house
Prospect helped me buy my first house. The estate agent Ross went above and beyond to help with the completion of the sale. I highly recommend!
Hello Julia, Thank you for the 5 stars. We're glad Ross was able to help and we hope you enjoy your new home. Kind regards
5/5
TrustpilotNancy has been our property manager for…
Nancy has been our property manager for the past 3 years. She manages our property and handles issues properly.She is helpful, friendly, reliable, and easy to communicate with. We are happy with her service. As an owner, I’ve had a great experience with Nancy.
5/5
TrustpilotHelpful and professional service
We had a very positive experience with Prospect. Mike Sharp was our agent who he was very professional and helpful throughout our sale process. He helped us find a buying quickly, making the whole process stress free. We would highly recommend both Prospect and Mike.
5/5
TrustpilotI have been using Prospect as the agent…
I have been using Prospect as the agent for my BTL property for over 10 years. This year, Nikki has been very responsive and managed to sort a number of issues out on my behalf as I live some distance away.
4/5
TrustpilotI was looking for a buy to let property…
I was looking for a buy to let property and managed to find a small one. However, though it was through another real estate agency I wanted to give a shout out to a wonderful young man Mr Sonam Gurung from Prospect estate agency. He was absolutely patient and very helpful to queries, not at all pushy. You could feel he genuinely wanted to help. If you are able to read this Sonam- Thank you. Hopefully I will be able to use your service one day.
Hello Wrishi, Thank you for the great review for Sonam. We look forward to helping you in the future. Kind regards
5/5
GoogleThe team were very professional and respectful throughout the letting process. Both Jack and Angus made it really easy and understood exactly what I wanted and at each step very diligent and made it easy! I would highly recommend Prospects for anyone on a property search.
Hi Parry Thank you for your review. We are so pleased we could make the process easy for you.
5/5
TrustpilotCustomer service review
Beth Murphy was my point of contact at Prospect and whilst we didn’t buy or sell our property through the agency I have to say she was one of the best agents I dealt with. Beth really understood and took onboard what we were looking for and she would keep in contact with me enough for me to know that I hadn’t been forgotten about but not in an overbearing way - we were also able to pick up where we left off from the previous conversation and she was genuinely delighted when I was able to update her to say we had sold and also found something. Whilst I understand there are sales targets and KPI’s… unlike with other agencies I never felt like Beth called just to tick a box or sent me an email about a house that was completely unsuitable just to say she had sent it to X number of people. As a busy mum of three when you are looking for property you need to have agents like Beth who won’t waste your time, will give you measured mature and honest information about the market and houses and just generally appreciate what life can be like. I really enjoyed speaking to Beth - an asset to your company.
Thank you for your 5* review, Victoria.
5/5
TrustpilotBeth Murphy - the best!
We met Beth at our first viewing a few months ago. She was friendly and extremely knowledgeable about every property she showed us, more than once working later than her normal hours to accommodate our timescales. We did see quite a few properties (!) but Beth was never impatient and made us feel that we needed to be sure it was right for us. Then she efficiently got the ball rolling with solicitors and regularly chased up each party. Although I have no complaints about my selling agents, I just wish I had placed my property for sale with Beth at Prospect!
Thank you for your 5* review, Alison.
5/5
GoogleProspect were amazing through my whole time renting with them from the moment I was shown around as well as during if I had any issues I could contact Gracie and ask her for help and she would give me a swift response or keep me in the loop of finding out what I needed to know. Would definitely recommend!
Thank you for your kind review. We’re really pleased to hear you had such a positive experience renting through us, from the initial viewing right through to your time in the property. It’s great to know Gracie was able to support you and keep you updated whenever you needed help. We really appreciate the recommendation and wish you all the best in your new home.
2/5
TrustpilotI used to be a Tennant with prospects…
I used to be a Tennant with prospects for 6 years. All was well and good throughout the tenancy, a few hiccups through out including tradespersons who lie about work being conducted. however the worst part was at the end of the tenancy where all communications cease, you get ignored for days on end, and you get stung by deductions that are un-reasonable and unjustifiable; especially when you have 6years of excellent property inspection reports and never any warnings or concerns raised. They lie to you and only own up when a subject access request is submitted. Be cautious, keep all emails and communications with them and when it comes to tenancy terminations I advise just use the TDS to support you!
Thank you for your review Mat. We pride ourselves on excellent customer service, before, during and after any tenancy with us. If you'd be happy to, please email customerservice@prospect.co.uk with extra information so I can look into your experience and work with our lettings and property management teams make any relevant changes to enable us to grow and keep bettering our service for future landlords and tenants. Thanks, Hanna.
5/5
TrustpilotNancy is an exceptional agent
Nancy is an exceptional agent, always kind and very approachable. She is consistently available and truly goes above and beyond to help, resolving any issues as quickly as possible. Her professionalism and dedication really make a difference. I highly recommend her! ⭐⭐⭐⭐⭐
4/5
TrustpilotProspect Maidenhead sales team - excellent.
Prospect Maidenhead have been excellent in helping me sell my flat in Maidenhead. At all times communication was prompt and effective. They were knowledgeable and realistic about the current market. Helpful at all times.
Hello Hazel, Thank you for the lovely 5 star review for our Maidenhead team. We really appreciate your feedback. kind regards
5/5
TrustpilotGreat Service
We’ve rented our property through Prospect for more than 10 years and received great service. Our current Property Msnager, Nikki Gardner, is very professional and very responsive to any questions and requests. It’s also been very reassuring to have Joanne Kay, the Senior Manager, as an ongoing point of contact
Hello Paul, Thank you for the wonderful 5 star review for Nikki and Joanne! We really appreciate the 5 stars :) Kind regards
5/5
TrustpilotProspect has been our letting agent…
Prospect has been our letting agent for 23 years I think that alone, speaks volumes. The lovely Nikki Gardener is currently overseeing the management of our property Thank You Nikki for all you do.
5/5
TrustpilotVery professional and efficient
I've been letting my property through the Maidenhead branch of Prospect for the past 12 years and have always been happy with the service I have received. Communication has always been good and they have gone above and beyond to help sort any issues that have arisen. Special shout to Samantha Baron who has steered me through a few sticky patches! With the change in the law regarding renting, I'm selling the place and am sure I'll have the same good experience
5/5
TrustpilotDan and the team were amazing
Dan and the team were amazing with us. Got our house valued and sold within a week and really helped us out with trying to get the next house. The team was great to work with. Couldn’t have asked for more. Thank you Prospect
5/5
GoogleHighly recommend prospect estate agents who helped us to find an apartment in Maidenhead. The service provided by Samantha during the tenancy agreement period has been exceptional. She has made the whole process very easy and stress free from start to finish.
Thank you so much for your kind words, Emma. We're thrilled to hear that Samantha provided you with exceptional service and made the process of finding your apartment in Maidenhead easy and stress-free. Your feedback is invaluable to us and reinforces our commitment to being a trustworthy and customer-centric agency.
5/5
TrustpilotBeth has been absolutely amazing
Beth has been absolutely amazing, always super friendly and incredibly quick to respond, even outside of working hours! We had a wonderful experience with Beth during the purchase of our first home. She made everything so easy and smooth, and it really felt like she genuinely cared. Beth was a pleasure to work with, and we’d happily recommend her to anyone looking to purchase a home!
5/5
TrustpilotGreat service for landlord
I have been using Prospect for years for looking after the tenancy of my house and been very happy with their performance, attention and advice. Sasha Stevens is my very attentive property partner and she's been providing me with an excellent service throughout.
5/5
GoogleReally great experience with the Maidenhead Lettings team. They found me a tenant in no time after I’d been listed with a competitor for just under a month. Lloyd and his team were incredibly professional and super helpful throughout. Would highly recommend!
Hi Kirstie Thank you for a great review. We are so pleased we could help find you a tenant for your property.
5/5
TrustpilotGreat Work So Far!
Great work so far. They have put my property on the market and found a number of interested people. It's still early days, but I'm confident that Mike and his team will find a good buyer. Thanks again Mike
5/5
TrustpilotAmanda at Prospect is an outstanding…
Amanda at Prospect is an outstanding property manager. She is consistently efficient, professional, and proactive in every aspect of managing my property. Communication is always clear and timely, and any issues are handled quickly and effectively. Having dealt with previous property managers, I can confidently say Amanda far exceeds my past experiences. Her attention to detail, reliability, and commitment to delivering excellent service truly sets her apart. I’m genuinely delighted to have Amanda managing my property and couldn’t be happier with the level of service and professionalism she provides.
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