Trusted Agent profile · Windsor and Maidenhead

Chancellors Maidenhead reviews in Windsor and Maidenhead

4.5

★★★★★ Excellent

497 reviews across 2 platforms

14-16 Queen Street, Maidenhead, SL6 1HZ, Windsor and Maidenhead, SL6 1HZ

Part of Chancellors, see every office.

Chancellors's office in Windsor and Maidenhead, at 14-16 Queen Street, is rated 4.5 out of 5 across 497 reviews on two platforms, including 297 Google reviews rated 4.5.

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4.5 / 5

297

Reviews on Google

This office

Trustpilot logo

200

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.

1/5

Google

Victoria at this branch has contacted me relentlessly - virtually to the point of harassment. Even after I've told her multiple times in the past not to ever contact me again, the calls continue. These people are like a dog with a bone. As soon as they got my details they will *not* stop emailing and phoning me about letting my property through them. Their internal systems are a disaster. Plenty of good estate agents out there. Would avoid Chancellors, and in particular Victoria, at all costs.

Joshua · 26 October 2018

Agent replied · 24 October 2024

Hi Joshua, we are deeply disappointed to read about your negative experience. Please could you contact us at seniorsupport@chancellors.co.uk so that we can investigate this matter for you? Many thanks

5/5

Trustpilot

I had a very positive experience with…

I had a very positive experience with chancellor agent Olivia, Any questions I had were answered promptly and clearly, thank you

Hemanth · 16 June 2026

Agent replied · 22 June 2026

We appreciate you sharing your positive experience! We are so pleased to hear that our team answered your questions promptly and clearly.

5/5

Google

Shannon was wonderful during my viewing, very enthusiastic and informative. Showed me round and talked me through the whole house and has been responsive since but not pushy- which I really value!

Maisie · 17 October 2024

Agent replied · 24 October 2024

Thank you Maisie for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

So far I have been having a good…

So far I have been having a good experience with Chancellors overall, and recently I received excellent support from Amy Jones during my contract renewal. Thank you, Amy and the Chancellors team.

Ms · 18 March 2026

Agent replied · 20 March 2026

We're happy to hear that you've had a good experience with us. We appreciate your positive feedback and are so glad you received excellent support during your contract renewal.

5/5

Google

Dear Harry, I wanted to take a moment to express my sincere gratitude for all your assistance in organizing the property viewings and guiding me through the search process. Your professionalism, knowledge of the Maidenhead market, and commitment to helping me find the perfect home were truly exceptional. Your guidance made a potentially stressful process much easier and more enjoyable. I especially appreciated your attention to detail and your patience in answering all my questions. It's clear that you are passionate about your work, and that passion translates into outstanding service. Thank you again for all your hard work. Best Regards, Sushil

Sushil · 24 September 2024

Agent replied · 24 October 2024

Thank you Sushil for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

I had a great experience with Jamie Woodman - Chancellors Property Manager.

I had a great experience with Chancellors. The service was professional, efficient, and communication was always clear and helpful.

Mr · 18 June 2026

Agent replied · 22 June 2026

We appreciate you sharing your positive experience. We're happy to hear that our service was professional and efficient, and that communication was clear and helpful. We are glad our team was friendly, responsive, and supportive.

5/5

Trustpilot

Absolutely outstanding from start to…

Absolutely outstanding from start to finish. Always had an enough time for us. Wonderfully professional at all times and a very friendly bunch.

Mr · 18 May 2026

Agent replied · 25 May 2026

We appreciate your kind words! We are so pleased to hear that our service was outstanding and professional.

5/5

Google

Shannon Lombard has been particularly proactive in processing the sale of our home and also helping us with our onward search. She is very professional but is also a very pleasant person to deal with.

Sam · 26 July 2024

Agent replied · 24 October 2024

Hi Sam, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them

5/5

Trustpilot

Smooth and Professional Tenancy Renewal

I had a great experience working with Emilia Williams (MARLA) at Chancellors during my tenancy renewal. She was very professional, responsive, and made the whole process smooth and stress-free. Emilia communicated clearly and handled everything efficiently, I really appreciated her friendly and helpful attitude. Highly recommended!

Geanina · 21 October 2025

Agent replied · 23 October 2025

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

1/5

Google

Cheats. That is the only way to describe these estate agents, as cheats. My 84 year old mother who was selling her property with Chancellors was advised by Portia, the estate agent, that an offer was accepted on her house but the potential buyers could not proceed any further, until my mother found another house to buy. When my mother did find another property to buy via Ewe Move estate agents, who subsequently rang Portia at Chancellors to let her know, literally minutes later, Portia rang myself to let me know that the potential buyer for my mothers property had pulled out because they did not want to be part of a chain, even though they knew from December 2022 when they put the offer in, that we were in a chain. Clearly, there was never an offer made in the first place on my mothers house by Chancellors and they were just fooling us all, the whole time just to make up their statistics as that is clearly all they care about and not their clients. Thank goodness we decided to take Roger Platt on board as well towards the end of last year, who have been wonderful and professional, every step of the way.

Perdeep · 25 October 2023

5/5

Google

After a very long day, I finally found a property I wanted to view. After 17:30, I rang Chancellors in the expectation of leaving a voice message, but I got through to Shannon Lumbard. Within the next 3-4 minutes she asked me the relevant questions, was, kind, patient, and understanding, and didn't end the conversation until she was satisfied I understood everything. After the call, within 5 minutes, she'd emailed me confirmation of the viewing at a time that was perfect for me. This is what excellent customer service looks like! I wish there were more agents like you Shannon. Well done, and Thank You !!

Jason · 25 August 2024

Agent replied · 24 October 2024

Hi Jason! Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

Aleksandra Szurek

Aleksandra Szurek, from Chancellor’s didcot branch. She was informative, caring and attention to detail when asked any questions was great. I wish her all the best in her future career with chancellor’s. Suhel and Dil.

Mr · 22 September 2026

5/5

Google

Best experience to date with Chancellors (we've used them for 7 years now and multiple changes of tenants). Under John's leadership we saw very prompt and efficient marketing to find new tenants and a smooth reference checking and transition process. Thanks to Amy for her support too.

Chris · 25 October 2023

Agent replied · 24 October 2024

Hi Chris, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

Maurice has been the most knowledgeable and professional estate agent personnel. Great communications, kind and helpful.

Chris · 3 April 2025

Agent replied · 22 June 2025

Thank you, Chris! We're thrilled to hear about your positive experience with Maurice. His knowledge and professionalism are truly valued. We appreciate your kind words and look forward to assisting you again!

5/5

Trustpilot

Danielle was excellent from start to…

Danielle was excellent from start to finish, my property was literally empty for less than a month now it has a new tenant

Mr · 20 December 2025

5/5

Trustpilot

Champion Chancellors Team

Kirsty, Jordan and Shelby gave us fabulous customer service. We can not fault them at all, they gave us regular telephone updates, emailed any progress reports or conversations and would happily recommend them to anyone!

Mrs · 22 January 2026

Agent replied · 23 January 2026

Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

1/5

Trustpilot

lazy

Took multiple tries on the phone to get hold of them. Website not updated with sold property. Wasted my time.

Kezia · 19 May 2026

Agent replied · 25 May 2026

Hello, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk. Many thanks.

5/5

Trustpilot

Abbie was extremely friendly and very…

Abbie was extremely friendly and very informative. We have found estate agents to be lacking information on the property. Abbie had the answers to all of our questions and we left feeling satisfied that we have everything we needed to make an informed decision. Very professional and helpful.

Joe · 21 March 2025

5/5

Trustpilot

Best agency and very professional service

I have lived in Royal Winchester House for over 3 years, which managed by Chancellors, and they did provided the best service. Olivia Hesson always willing to help and solve my problem, this is the best renting experence I had for last 10 years.

Mr · 21 October 2025

Agent replied · 23 October 2025

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

Although it was a difficult process I always had the full backing and support of the staff at Chancellors .

John · 11 May 2026

Agent replied · 11 October 2026

Thank you for leaving us this great review John, we will be sure to pass this feedback onto the relevant teams. We are delighted that you had a great experience with us.

5/5

Google

Chancellors Maidenhead estates are exceptional, very proffessional and supportive, Jaya has taken us through the all process and gave us confidence and trust and we are proud to share and promote Chancellors to others

Henry · 11 September 2026

5/5

Google

Shannon was really helpful with our viewing and called the next morning with all the answers to our questions, one of the nicest estate agents we've met so far

Max · 25 August 2024

Agent replied · 24 October 2024

Hi Max, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

1/5

Trustpilot

Genuinely Useless

As a first-time landlord, I expected clear communication, professionalism, and competent management. Chancellors/Oxon Property Management failed on all three.

Leah · 15 May 2026

Agent replied · 25 May 2026

We are truly sorry to hear about your frustrating experience as a first-time landlord. We acknowledge the issues you faced with communication and payment, and the impact this had.

5/5

Trustpilot

Tenancy renewal

Emilia Williams assisted me in renewing a new contract with my current tenants. She provided excellent communication throughout and it was a very efficient service. I am very happy that the tenants have signed the new tenancy agreement with the proposed terms.

Mrs · 23 October 2025

Agent replied · 23 October 2025

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

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