Martin & Co Winchester reviews

★★★★★ 1/5

Trustpilot

I had a bad experience with them

I had a bad experience with them. We rented for nearly 3 years in a property they managed. There’s a month left on the tenancy agreement. We informed them for more than a month before we left the property and they told us that we might NOT pay for the rent that is due as long as we leave the property early and there’s a chance a new tenant will cover it. We left the property as clean as we could. However, they still charge us £350 cleaning fees and they have asked us to pay for a month’s rent even though the property was off the market 2 weeks after we left the property. I did reach out to them but they were insisting that I should pay. They could have told us earlier that we will pay the rent in the end. We could have stayed in the property for a month. It felt like I have put my thousand pounds in the BIN!!! I know there was a tenancy agreement but considering the years we stayed on that property and kept it well maintained, they could have considered it at least and be compassionate as it is hard to earn money and just paying the rent for nothing!!!Also, should have informed us earlier about the new tenancy commencing late so we could have resided still on that property. Also, the lady on the accounting was rude when I spoke to her on the phone! I was just trying to explain but she keeps on insisting we need to pay pay pay pay!!!What a shame!

Khar · 20 February 2025

★★★★★ 5/5

Google

I had an excellent experience with Martin & Co. In particular Steve Thomas - his professionalism and willing to help with any worries made the process seamless. I would recommend Martin & Co whole heartedly to the benefit of landlords and tenants alike.

Eve · 14 October 2025

★★★★★ 5/5

Google

Georgie was a wonderful Help, she was cheerful and honest. She made it easier for both of me and my partner as we needed a room immediately. She did all the paperwork for me and all i had to do was go and collect keys😇.give her a raise she is a gem …

Catherine · 14 March 2024

★★★★★ 5/5

Google

Piers who helped me find a room in Winchester was super helpful and he was very patient with me. Any questions I had for him he answered them straight away. Would definitely recommend him for anyone looking to rent a property or a room in a house share, he was brilliant, can’t fault him!

Jamie · 22 February 2024

★★★★★ 5/5

Google

Quick response times, I was helped by Amy who very kindly that answered all my questions and clarified any issues I had. I was able to get everything sorted in a couple days to facilitate a quick move in.

Emi · 21 November 2025

★★★★★ 5/5

Google

It's been a real pleasure working with the team at Martin & Co Winchester. Right from the beginning when I first approached them and explained to them what I was looking for, they were very helpful, understanding and always professional. In particular Emily and Karl were ever so attentive and patient with me. I am looking forward to a great working relationship with them going forward.

Yvonne · 21 April 2023

★★★★★ 5/5

Google

We are having such a wonderful experience so far. Karl has been taking care of us so well, easy to talk too, amazing communication and really accommodating to our every question! Such a change from the previous estate agent drama we have had all to many times before!

Elsa · 14 June 2024

★★★★★ 5/5

Google

I've had pretty much exclusively negative experiences with letting agents until now! Piers was a legend - super responsive and amenable to our many requests.

Scarlett · 13 May 2025

★★★★★ 5/5

Trustpilot

Brilliant service, timely and very responsive

Fantastic experience with Martin & Co so far in terms of searching for properties to rent. Our agent Emily has been incredibly helpful, professional and responsive throughout the entire process. Highly recommend them for anyone looking to either rent/buy in Winchester!

Martin · 7 October 2024

★★★★★ 5/5

Google

I am very happy with the service I received from Martin & Co when I spoke to a member of staff who was very understanding. Piers was able to find me comfortable and within my budget. Thanks a lot Piers 😊😊 …

Prisca · 21 September 2024

★★★★★ 5/5

Google

Piers was absolutely wonderful at finding homes that met all of our requirements. He immediately works on it since we start the process. He also ensured that we have options for unforeseen circumstance. Swift on communication and express great customer services. Highly recommended.

Sarut · 30 August 2024

★★★★★ 5/5

Google

From Start to finish a 5 star customer service from Julian and his team at Martin&co. Right from the start Julian gave excellent professional advice and then his team made the whole experience quite easy and stress free. I’ve now let 3 properties with them. Bonnie, Laura and Karl are so professional, they work hard to match the right Tenant to the right property. Selling property is also a pleasure. Nony is simply fantastic! Thank you so much for securing both Tenants and buyers for me. Pretty stressless with the right team!PositiveResponsiveness, Quality, Professionalism, Value

Peter · 27 June 2021

★★★★★ 5/5

Google

Having been searching for a property in the area for a little while with no results, I eventually came across a property under the management of Martin & Co. After contacting the agency asking for further details, I was met with nothing but the upmost professionalism and attentiveness from Bonnie. She was able to answer all my questions with such efficiency, allowing me to make informed decisions very soon after spotting the property in the first place. The rapport that Bonnie and I were able to develop meant for effective communications and enhanced my confidence in moving forward with this agency. Would highly recommend this service and like to thank Bonnie specifically for the way in which she was able to guide me through this process.PositiveResponsiveness, Professionalism

Isobel · 12 June 2021

★★★★★ 5/5

Google

Karl was great help helping me find a flat. He answered all questions I had about each property and was very prompt in finding properties that fitted all requirements. Was very helpful, polite supportive in finding the property

Oliver · 21 November 2025

★★★★★ 5/5

Google

Karl was a lovely negotiator, he was very helpful with helping us students find a house for our third year of university, taking into account our preferences of location, pricing and the ability to have all bills included in our rent. He was helpful with answering any queries we may have had and helping us to make the decision between the two properties we viewed. Thank you so much!

Hannah · 26 November 2024

★★★★★ 1/5

Facebook

I was a tenant in central Winchester with my two children for 4.5 years. All was ok until it was time to leave. I was supplied with a genuinely shocking exit report which consisted of nothing but extreme close-ups of minor imperfections and general wear, as well as of faulty items that were meant to have been (but never were) replaced by Martin & Co themselves. I took the case to the Deposit Protection Service who found overwhelmingly in my favour, and the vast majority of my deposit was eventually returned, as thankfully I’d taken plenty of photographs, which proved quite clearly the flat was cleaned to ‘an extremely high standard’ - that quote direct from the DPS report. The behaviour of the Martin agent throughout was dishonest & mendacious - the whole exit report situation is an absolute scam: designed to cynically part the tenant from their own money. Future tenants BEWARE. Take as many photographs as you can and don’t be intimidated by lies and gratuitously false reporting. If I’d had more photographic evidence I would have got even more back - I was charged for dry cleaning and specific rehanging of curtains that were in fact completely replaced. Simply breathtaking dishonesty. I could go on. And I will, but not like this - I’m taking my case to the Rental Ombudsman. As I say above, tenants BEWARE.

Seb · 1 June 2021

★★★★★ 5/5

Google

Had a really good first experience of viewing houses for 2nd year of university with Georgie. Georgie was great at helping us secure the house quickly and was really good at communicating with us. Thank you so much!

Wallis · 20 November 2025

★★★★★ 5/5

Google

I have been dealing with Martin and Co as a landlady (Stanmore houses ltd) for many years. They are very efficient and pro active in finding students. Their marketing is excellent as you will see many boards around Winchester. Nothing is too much trouble for Karl and Julian especially and the rest of the team whom I would highly recommend them whether you are looking to let a house out or rent one. Jaz sohal

Guljit · 29 March 2022

★★★★★ 5/5

Google

Piers was incredibly helpful, responsive and proactive during the whole process of finding a house and putting forward a rental agreement! Would absolutely recommend

Natalia · 13 May 2025

★★★★★ 5/5

Trustpilot

Really friendly estate agent

Piers was amazing, he showed us around a property last week, he was great to answer any questions and made us feel very welcome! We have decided to go forward with the house thanks to Piers :)

Jess · 21 November 2024

★★★★★ 5/5

Trustpilot

Very satisfied

Me and my flat mates were looking for a home for next year, our agent Emily was super helpful in organising our viewings and sending us potential properties to which we ending up finding one. Thanks again!

Molly · 18 November 2024

★★★★★ 5/5

Google

So helpful with helping me find my student home! Piers was very helpful! Always answering my questions with such ease and made me feel very comfortable while deciding on a place to live. Thank you!!

Teddy · 17 December 2024

★★★★★ 5/5

Google

I had a very good experience when dealing with Martin & Co, who managed the rental of my house. I'd especially like to thank Dawn Holland for being lovely to deal with and solved a lot of my queires during the change over periods between tennant, and often went above and beyond to help get things sorted quickly for us. Martain & Co have also been excellent arranging trades people to repair the odd fixes that were required and arranging all safety checks required for the property.

Annette · 22 April 2021

★★★★★ 5/5

Google

From the first phone call regarding a flat to rent, to vacating, Martin and Co have been really helpful, supportive, listened to our needs and ensured everything was perfect. The paperwork was easy to complete, the deposit process simple and transparent and handing the flat back at the end of the tenancy was nice and easy. The property was in a good condition and the small repairs which needed doing were carried out swiftly and efficiently at a time suitable for us. We cannot thank the team enough, especially Lisa who went above and beyond to ensure our tenancy was perfect. We would recommend using Martin and Co and we would certainly use them again should the need arise. Thank you all so much

H · 16 April 2021