Every review we hold for the Winchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs a group of five university students renting for the first time, the process was completely new to us, but Amy Hart at Martin & Co Winchester made everything incredibly smooth from start to finish. She went above and beyond to support us, and was always quick to respond with clear, informative answers to make sure we understood every step of the process. Amy was genuinely such a reassuring and helpful presence throughout and we couldn’t have asked for better support.
Theo · 6 October 2025
Agent replied · 17 October 2025
Thank you for your review - great feedback to read.
Julian Bessey
Director
★★★★★ 5/5
GoogleI contacted the lettings department from Martin & Co in Winchester as I was looking to move to Winchester. I was then contacted by Molly who assessed my requirements and put a shortlist of suitable properties for me to view. This was all done at very short notice and I was able to conduct the viewings soon after. The locations of the viewings were geographically coordinated and I was able to view one after the other all in a morning. Molly had a good knowledge of the properties I viewed and of the local area, and was able to answer any queries I had immediately.
Ater the viewings, I was able to secure the property of my choice immediately, Molly checked with the office that it was still available, and it was then reserved for me. I now have a move-in date and am just waiting to move in.
A huge thanks to Molly for all your help!
Philip · 16 September 2025
Agent replied · 9 October 2025
Thank you very much for your feedback.
Delighted to read that we could help and help you move swiftly and easily.
Happy new home to you.
Julian Bessey
Director
★★★★★ 5/5
GoogleFor Piers(The Legend)
My landlord dropped short-notice moving plans on me, and Piers at Martin & Co absolutely smashed it. In just one long weekend, he found me a property, arranged the viewing, and got everything sorted through to completion. Fast, professional, and genuinely impressive service. Piers was prompt, smart, and super polite throughout, exactly the kind of person you want in your corner when moving on a tight timeline. I’m not even in the property yet, but thanks to his efficiency I feel completely prepared. Couldn’t recommend him highly enough!
ScottyDoesntKnow · 16 July 2025
Agent replied · 30 July 2025
Many thanks for your feedback received.
It’s really helpful for us, both the good and the could do better.
Thank you very much for sharing it.
Happy new home to you.
Julian Bessey
Director
★★★★★ 5/5
GoogleAs a first-year university student with no prior experience in renting, I was quite nervous about finding a place. Piers was absolutely amazing throughout the entire process. He made everything simple and straightforward, explaining things clearly and guiding me every step of the way. Even though I started my property search quite late in the year, Piers still managed to find me a great house in the exact location I was looking for and at a lower rent than I expected. I couldn’t have asked for a better experience. Highly recommend!
Sophia · 28 May 2025
Agent replied · 30 May 2025
Thank you for your kind review.
Very pleased we could help in an unfamiliar activity! … More
★★★★★ 2/5
GoogleGeorgie was great at giving me a viewing and securing me a place very quickly :)
EDIT: LOWERED TO 2 STAR
Martin & Co allowed me to move into a property that was infested with bed bugs. Night 1 of the move I woke up at 1am to bed bugs all over the bed and all over me. Although prompt with sorting everything out to the best of their ability, I cannot get over how they knew there had been an infestation only 2 months prior to my move in and did not thoroughly check the property was free from them before I moved in.
I will say they were good in accepting everything I needed in order to move back in / eventually move out as I added in a new break clause. But they really need to be more careful with managing their properties in this scenario. Shame on the landlord too although I do not know who this was as it was managed through the estates. Avoid Wyndcliffe road in Winchester.
Sophie · 13 May 2025
Agent replied · 10 April 2023
Hi Sophie,
Thank you for your feedback - I totally understand the unpleasantness of the bed bugs found and am very sorry that that occurred and affected you. That is of course the absolute last thing that you or we want.
As you know, we engaged a pest control professional as soon as you reported this issue and arranged alternative accommodation while that was dealt with.
Replacement of mattress and carpet was arranged and a whole house, professional treatment to really maximise all possible odds of success.
The inspection and inventory prior to the start of your tenancy did not note any issues. The pest controller who dealt with this may have explained to you, as he did to us, that that is normal and that the bugs appear at night into occupied spaces only.
You were released from tenancy - the landlord being entirely sympathetic to an unpleasant and difficult situation to resolve.
I appreciate this is entirely inconvenient and the whole situation very frustrating, unpleasant and time consuming.
Thank you very much for your patience with it and for your feedback.
All the very best to you in your new home.
Julian Bessey
Director
★★★★★ 5/5
GoogleFor anyone who is looking for a place to live in Winchester, I highly recommend Martin & Co Winchester Lettings & Estate Agents. Since my enquiry about a property on Spareroom, I received no less than a professional, efficient, and courteous service.
Piers, in particular, has been outstanding. His communication was clear, timely, and informative throughout the entire process. He made the often stressful experience of viewing and deciding the best home accommodation feel smooth and straightforward, always responding promptly and ensuring I had all the information I needed at every step.
Overall, I had a very positive experience.
Many Thanks to Piers. Five stars well deserved!
Flavio · 24 April 2025
Agent replied · 26 April 2025
Thank you very much for your kind feedback.
Happy new home to you!
Julian Bessey
Director
★★★★★ 5/5
GoogleI honestly can’t thank Piers enough for his amazing help and professionalism throughout my rental process. He has been extremely understanding, patient, and supportive; especially when I had a sudden change in my plans.
Despite the usual policy around holding fees, Piers went above and beyond by speaking with the landlord and pushing hard on my behalf to get me a refund. That level of care and dedication is rare these days.
The communication was always clear, respectful, and friendly. I’m also really happy I’ll still be renting with Martin & Co m because this experience has given me full confidence in their service.
Massive thank you to Piers and the entire Martin & Co Winchester team. Highly recommend them to anyone looking to rent in Winchester!
Samuel · 15 April 2025
Agent replied · 16 April 2025
Very pleased to read your feedback.
Thank you very much for sharing it.
Julian Bessey
Director
★★★★★ 5/5
TrustpilotReview
Georgie has been super helpful in helping me move in to a house share with my friend. As this is my first time renting I’m not the most confident with the process but it has been super quick and easy! She has been super friendly and would recommend to anyone!
Kiera · 27 January 2026
Agent replied · 25 September 2026
Thank you for your feedback.
Well done Georgie!
Julian Bessey - Director
★★★★★ 1/5
TrustpilotWe paid a £242 holding deposit on 22…
We paid a £242 holding deposit on 22 July and received confirmation from Martin & Co on 23 July. From that point onwards, we have been trying our best to complete the tenancy process. We even offered to pay 6 months’ rent in advance, but the landlord declined. We then went through the additional effort of finding a suitable guarantor who was eligible and willing to support our application financially.
Shubham · 22 August 2026
Agent replied · 25 September 2026
Hi,
I am very sorry to read of your issues here.
Thank you for your feedback.
I know one of the team has been in touch to assist.
As you are aware, owing to a discrepancy on figures that we were advised of at the referencing stage, referencing took longer and required further evidence and / or guarantors.
The landlord needed to review this information and take their own view, which took some time.
Many thanks,
Julian Bessey
Director
★★★★★ 5/5
GoogleThe accomodation search and assistance from Georgie has been brilliant. Georgie has been with me every step of the way. Very efficient and smooth without having to worry about the hassle of getting everything sorted.
Highly recommend Martin&Co for your accomodation needs.
Daniel · 23 March 2026
Agent replied · 13 April 2026
Thank you for your feedback.
A very happy new home to you. … More
★★★★★ 5/5
GoogleAmy is a highly professional and knowledgeable individual who provided valuable guidance in helping me choose between my options. I would like to thank her for making the process smooth and straightforward, and I truly appreciate her hard work and dedication.
Jayvirsinh · 23 March 2026
Agent replied · 13 April 2026
Delighted to read your feedback.
Thank you for sharing it.
Happy new home to you. … More
★★★★★ 5/5
GooglePiers was an absolute star with helping us negotiate a great deal for our daughter and her friends to have a super place to live next school year. He was patient with my abundance of questions and communicated with us well each step of the way. He always returned our calls, emails and wassapp chats, even when it was his day off or in evenings when i had a question late at night. Piers was kind enough to communicate with the 4 girls and also keep us parents in the loop at every stage of the process. We are grateful to him and hope he can continue to support us through this process. The property he found for the girls is perfect for their needs. Thanks!
Leanne · 19 February 2025
Agent replied · 5 March 2025
Delighted to read your feedback.
Thank you very much for sharing it.
Top job Piers!
Julian Bessey
Director
★★★★★ 1/5
TrustpilotPoor
Poor - signed an AST for a bedroom in a student let - room was fine but none of expected pre checks carried out by agent. On arrival Communal areas - kitchen and bathroom disgusting - dirty, over flowing bins, smell of vomit and cannabis. Contacted Agent who did not respond to any of calls or emails for nearly 10 days ! PLEASE MAKE SURE YOU DO FULL PROPERTY CHECK BEFORE SIGNING AN AST - THIS COMPANY HIDES BEHIND ASTs and takes advantage of students
JANE · 18 April 2026
Agent replied · 25 September 2026
Thank you for your feedback.
I am very sorry to read of your frustrations.
As you are aware, your son chose and selected to move into a tenanted shared house on a room basis.
The property is and was, licenced and inspected by the Housing Officer and subject to the usual compliance of electrical and gas safety certification and energy performance certification of course and is managed and well maintained. Regrettably the communal areas being dirty is a matter of whether sharer tenants do or do not keep their shared property clean and tidy.
The property was inspected prior to move in as you know. Frustratingly it transpired that communal areas were then left dirty and untidy by other tenants after that inspection. Not what we want for anyone - but unfortunately not something that can be controlled when a shared house is being joined mid term. When that issue was raised a thorough professional clean of all communal areas was actioned right away.
With regard to the fixed term of the tenancy, that did apply to the period of this tenancy, so rent was due under the contract signed by yourself and your son.
To assist in the request to end that fixed term, the room was cleaned and re-marketed free of cost to try and find a suitable replacement tenant to release your son from tenancy. Unfortunately mid way through the academic year, a replacement tenant did not arise and takeover.
Kind regards,
Julian Bessey - Director
★★★★★ 5/5
GooglePiers was so helpful with helping us find our student house for next year. Within an hour he replied to our first enquiry and booked in viewings straight away. With us being first time renters, he made the process so easy and when we were unsure about things he answered our queries very quickly and fully. We are so thankful that he got us our house so quickly. What we thought would be a daunting experience turned out to be very easy and straight forward one. Customer service was impeccable and quick communication made it all so easy. Thank you !!!
Keira · 21 November 2024
Agent replied · 14 January 2025
So pleased we could make the process simple for you.
Thank you for sharing your feedback.
Julian Bessey
Director
★★★★★ 5/5
GooglePiers is an excellent agent at Martin & Co. He was extremely helpful with my queries while finding a house. He arranged the viewing, and it’s an amazing place to live. He provided outstanding assistance, even messaging after working hours to help secure the house, and I am very happy with his customer service.
Ellie is another excellent agent at Martin & Co. She was incredibly helpful to me throughout the process, always getting back to me whenever I had any questions about renting my house. She is truly an asset to Martin & Co.
Lekshmi · 30 October 2024
Agent replied · 9 November 2024
Thank you so much for sharing your kind feedback. I am very pleased to read how we could assist you in your home search.
Julian Bessey
Director
★★★★★ 5/5
GoogleMolly was incredibly helpful. I required a place to rent to fit my needs for my placement and she was very on it and clear with the whole process. Thank you Molly!
Lily · 23 March 2026
Agent replied · 13 April 2026
Thank you for your feedback.
Happy new home to you.
Great work Molly. … More
★★★★★ 5/5
TrustpilotMolly top tier service
Molly was a great help during the viewing process, and was flexible with arranging appointments with the landlord. She kept me informed through the process and being able to communicate in WhatsApp simplified the process. Thumbs up!
Dan · 30 January 2026
Agent replied · 25 September 2026
Thank you for your feedback.
Very pleased we could make the process easy for you.
Julian Bessey - Director
★★★★★ 5/5
GoogleMartin & Co Winchester was amazing. I enquired on rightmove on a property, within hours I got a call and a whatsapp message from Piers! He sent us so many properties that would suit us as students in our price range and we booked a viewing. Piers had great knowledge about each property and made our hunt for a house so much easier. Thank you so much again Piers. I definitely recommend this company and Piers! :)
Hannah · 12 November 2024
Agent replied · 3 December 2024
Thank you very much for your kind feedback.
Glad we could help.
Julian Bessey
Director
★★★★★ 5/5
GoogleMartin & Co helped me quickly and easily put a deposit down on the flat that I wanted. Everyone I spoke to on the phone was very knowledgable and friendly. Karl was extremely helpful with explaining information and securing the flat for me, he responded quickly to messages and queries. I appreciated that he sent me a video tour of the exact flat I’d be staying in, so that I was sure I definitely wanted to live there and comfortable with placing a deposit. My experience so far with this company cannot be faulted.
Brooke · 20 September 2024
Agent replied · 28 August 2024
So pleased to read your kind feedback.
A very happy new home
to you.
Julian Bessey
Director
★★★★★ 5/5
TrustpilotGeorgie!
Georgie was particularly helpful in helping my friends and I find our 3rd year house. She was very good at keeping constant communication with us and happily answered all our queries as quick as she could.
N/A · 27 January 2026
Agent replied · 25 September 2026
Thank you for your kind feedback.
Very pleased we could help.
Well done Georgie.
Julian Bessey - Director
★★★★★ 1/5
Google"I rented a house from Martin and Co agency. I lived in their property for 10 months, but at the end, they deducted an excessive amount from my deposit. I was surprised to be held responsible for several pre-existing damages. To make matters worse, their email handling team was extremely rude and unprofessional. They assumed we were responsible for pre-existing issues, which was unfair. However, I must say that some of their staff were excellent, particularly Pier, who handled the initial deal. Nevertheless, when it came to addressing issues and deposit returns, they took an inordinate amount of time. In my opinion, they need to improve their services and communication."
Its a reply
This is completely wrong. Firstly, I didn't have any relative as a roommate; it was a shared house where one room was in my wife's name and the other in my name. I only take responsibility for my own actions. It's incorrect to say that your individual report was made. The fact is that someone else went there and checked everything, adding old damages and dirt to inflate the cost. If they had been told not to include the old damages and just prepare a cleaning report, it wouldn't have amounted to £550. When I took the house, no one had deep cleaned it for us. In front of your employee, I vacuumed and arranged my belongings. I was actually in a difficult situation at that time as I had to move here urgently due to an emergency, so I didn't make a big deal out of it. However, your agency charged us £550 by putting everything on us, saying we should maintain the entire house again.
Muhammad · 2 September 2024
Agent replied · 14 June 2024
I am sorry to hear that you are dissatisfied with the end of tenancy costs for your recent tenancy and their communication via ourselves.
Thank you for taking the time to feedback, both the negative and the positive of your experiences, which is appreciated.
With regard to checkout, as you will be aware, checkout reports are from independent clerks comparing the inventory from the start of your tenancy, with the condition of the property at end of tenancy. They only highlight differences beyond fair wear and tear versus the original inventory.
Reviewing the checkout there was a lot of cleaning required versus inventory condition. Most notably p15-21 bathroom and WC and 22-30, the kitchen.
One of your housemates has agreed the cleaning cost, you disagree with the cleaning cost.
Fundamentally there is disagreement between yourself and the landlord on the cleaning cost. Following process, in the interest of independence, this has now been put to the DPS Dispute Resolution Team for you, for
Independent assessment.
In terms of timing, this has taken 11 days from end of tenancy, for checkout, review, cleaning quote and deep clean, oven, carpets and invoicing. We would always love this to be as fast as possible, as you would. At this very busy August time, 11 days, of which 8 were working days is not overly long.
As to communications, I am sorry if you feel any communication has been rude or unprofessional.
Thank you for your positive feedback on Piers.
With your new tenancy please do use the inventory for review of condition before departure. It is there as your record of condition for departure. It is independent and works for just such circumstances to ensure that only new issues, not any pre-existing scuffs, marks etc are considered at checkout.
Julian Bessey
Director
★★★★★ 5/5
GoogleMolly was a huge help to me. She handled my situation with urgency and flexibility when I had a tight turnaround. I am incredibly grateful for her support!
Dorothy · 23 March 2026
Agent replied · 13 April 2026
Glad we could help speedily.
Happy new home to you. … More
★★★★★ 5/5
GoogleThanks to Molly(who was very resourceful) I was able to get a room share in my preferred location in good time. She is excellent. Thank you
Diana · 6 April 2026
Agent replied · 13 April 2026
Thank you for your review!
Julian Bessey
Director
★★★★★ 5/5
GoogleI had an outstanding experience with Martin & Co Winchester Lettings & Estate Agents. From start to finish, their service was highly professional, friendly, and extremely supportive. They understood my needs perfectly and kept me updated at every step, making the entire process completely stress‑free.
Their local market knowledge, quick communication, and clear guidance made everything seamless. They truly went above and beyond to find the best options for me and handled everything efficiently.
Md · 30 March 2026
Agent replied · 13 April 2026
Thank you very much for your kind feedback.
Delighted we could help you.
Julian Bessey
Director
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