Charters Winchester reviews

★★★★★ 5/5

Google

Cameron, from Charters Winchester has been so helpful to us so far in our property search. It has been very challenging to find our next home, but Cameron has gone above and beyond in helping us in our search, even though we're not selling with Charters. He always responds to emails, suggests properties and is prepared to personally seek out sellers to see if he can find us the right one.

Clare · 7 July 2022

★★★★★ 5/5

Google

The team at Winchester Charters are passionate, know their clients really well and are responsive and professional. The whole process is managed professionally. Nony is brilliant she had sold our property within 24 hours of us signing up. Her knowledge of the local housing market is unrivalled. Then Gemma and her team were brilliant in keeping the whole process on track. We actually bought a property through Charters in Alresford and Gemma managed both our sale and purchase, and it got very difficult but she kept calm and saw it through to a successful conclusion.PositiveResponsiveness, Professionalism

Andrew · 28 August 2020

★★★★★ 1/5

Google

We have had our property , a 1 bed apartment in a good location in Winchester for nearly 4 months . Only 1 viewing ,would not give a reason why the customer did not want to proceed . There has been a further 2 viewings booked but canceled - no reason given why . We were given a " glowing " report regarding Charters SELL properties - They said they would contact us weekly to review progress - nothing BEWARENegativeResponsiveness, Quality, Professionalism

George · 28 August 2020

★★★★★ 5/5

Google

Amazing estate agents who have lovely flats on offer. Customer service was great and a special mention to Ash and Gary who made the viewing process as smooth as possible. Thank you!

Kieran · 17 December 2024

★★★★★ 1/5

Google

After previous problems with Charters I was reluctant to contact them but they had a flat I was interested in in central Winchester. Some years ago they turned up late, with the wrong keys for a viewing and then hassled me with information on houses that I had asked them many times not to send. This time they promised not to put me on their mailing list but, of course, have. A phone call yesterday and details of a house emailed today. Even if I’d wanted details sent why would a three bedroom house in Eastleigh interest me when I looked at a flat in central Winchester? Thanks Wendy Mortimer. Out of the blue the Alresford branch sent an unauthorised and unwanted email a few months ago trying to flog me their services. I’d recommend avoiding this bunch.

David · 7 July 2020

★★★★★ 5/5

Google

Charters in Winchester demonstrated a fair balance of professionalism, personable communication and reliability towards any dealings we had with them. Our agent Lucy would always offer plenty of time to any of our questions, viewings or concerns we would raise; with regards to the house searching and buying process. Lucy made our experience so much easier with special attention, encouragement and a lot of patience! We thank her very much for this. Our negotiator Nony also advised and supported us through our conundrums. I would recommend Charters Winchester to anyone committing to this very complex process.

Louise · 7 July 2020

★★★★★ 5/5

Google

We are currently in the process of buying and selling our home via Charters, Winchester. We purchased our current home via them in 2012 and did not hesitate to instruct them this time around, which was absolutely the right choice. Ollie and his team have provided us with a first class service. Everyone at Charters is clearly passionate about what they do and are a delight to work with. We can not recommend them highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Rhiannon · 28 August 2020

★★★★★ 5/5

Google

Charters have been excellent right from the start, from the outset Peter Sterling was excellent and very through and helpful, but our special thanks go to Jonny Grey who was exceptional in doing all the viewings, very professional and diligent and personable all the right qualities for installing confidence in us as sellers we were in safe hands nothing was too much trouble in keeping contact with us.

Patrick · 7 July 2022

★★★★★ 5/5

Google

Moving from abroad to live in Winchester and needing to balance relocation teams and complicated timelines. I was extremely grateful to the Charters team and in particular to Rosie Mott who has been patient, helpful and quick in responding to all we need to manage the complexity of an international move. Great service, honest and professional. I’m pleased to recommend Rosie and the team.

Adam · 9 December 2022

★★★★★ 5/5

Google

Charters have been amazing and helped myself and my partner buy our first house together. Mike listened to what we were looking for and found the property for us. We had support from start to finish, always getting updates from Jo. Everyone we met or spoke to along the way were so friendly and catered to our every need. Julie was incredible and worked hard to get us the mortgage we needed. She was around and on the end of her phone during all hours, which was really helpful due to my shift work. We really can't thank you all enough. myself and my partner now have the keys to our first house together. Thank you all very much!!

Louise · 13 November 2019

★★★★★ 5/5

Google

Moving to Winchester and all of the staff have been so helpful! Eden was fantastic in helping us get a foot into new properties on the market and keeping us updated, the staff on the viewings were really great with explaining the areas, and Ollie was instrumental in getting our offer accepted. Could not be happier! A very energetic and professional team! Thank you!PositiveResponsiveness, Quality, Professionalism

Darryl · 28 August 2022

★★★★★ 5/5

Google

We had a great experience working with Charters… Shout out Dylan who guided us through the process of moving alongside colleagues Maddie, Katie, Becky, Louise, Robyn, and Kyle. Everyone has been professional, organised, and kept us informed …

Imogen · 14 February 2026

★★★★★ 2/5

Google

Charters has been great throughout my long hunt for a home to buy. Liz was wonderful and tried very hard to find me the right house. This took a long time, so I decided to rent through them. Unfortunately my experience as a tenant was very disappointing. Charters very much acts in favour of the landlord and there were several things that were not disclosed to me about the property before I rented it. I could have overlooked these things despite the huge inconvenience and expense they caused, however, at the end of my tenancy Charters informed me that they would be acting for the landlord in an attempt to retain some of my deposit! There was no justifiable reason for any of my deposit to be retained and the landlord should have compensated me for the inconvenience of the situation throughout my tenancy anyway. Thankfully I bought my house through another estate agent in the end.

Sian · 8 July 2019

★★★★★ 4/5

Google

I have a really positive opinion on Charters agency office in Winchester and especially Jon Baud, which carefully matching our requirements with the properties available on market. The only reason I did not give 5 stars is that single viewing which the agent was late to show me the property. It only happened once so maybe I am a bit hard on my review. They are always flawless to be honest, but there is always room for improvement, even for the good ones.

Yiannis · 8 July 2019

★★★★★ 5/5

Google

Although our new home was not sourced by Charters (due to location constraints largely at our end), Alex was a professional, personable and friendly member of staff at Charters Winchester branch. He has been super patient in dealing with us and our requirements and always went out of his way to help us. We really appreciated his enthusiastic and professional persona during the last few weeks of house-hunting and many of the properties that Alex searched for us were so close to being what we wanted. Unfortunately we weren't flexible due to our tight location requirements. Anyway, Heartfelt thanks! Ashwin Potdar

Ashwin · 8 July 2019

★★★★★ 5/5

Google

Charters have been amazing and helped myself and my partner buy our first house together. Mike listened to what we were looking for and found the property for us. We had support from start to finish, always getting updates from Jo. Everyone we met or spoke to along the way were so friendly and catered to our every need. Julie was incredible and worked hard to get us the mortgage we needed. She was around and on the end of her phone during all hours, which was really helpful due to my shift work. We really can't thank you all enough. myself and my partner now have the keys to our first house together. Thank you all very much!!

Lou · 8 July 2019

★★★★★ 5/5

Google

I recently re-let my flat with Charters and had an excellent experience with the agents there. I live overseas so having people 'on the ground' that I can trust is important to me and both Sarah and Gary were brilliant in their prompt and detailed communication and in securing the most trustworthy tenant willing to pay the highest monthly fee. I highly recommend.

Jonathan · 9 November 2022

★★★★★ 5/5

Google

I was very impressed by the level of service we received from everyone at Charters throughout our house sale. Mark Dryhurst was very professional and called regularly with updates and we felt completely in the loop with everything at all stages. He was also very open and upfront at the start about sale prices and length of time for different elements.

Laura · 8 January 2023

★★★★★ 5/5

Google

My partner and I worked with Christina Grigor in the lettings team in securing a property for rent and could not have been happier with the outcome. Christina was professional yet polite and personable. Christina was also incredibly proactive and efficient in assisting us to agree terms in a very short period of time. We would highly recommend Christina Grigor to anyone looking to let or rent their property through Charters Winchester.

Dwain · 7 July 2021

★★★★★ 5/5

Google

Excellent Service from Charters team and seamless process, not only they have amazing properties but their team is highly professional and efficient. Special shout out to Jessica Crouch who has been AMAZING. Her energy, talent, professionalism, knowledge, and personality is everything a customer can ask for. She has been extremely responsive and proactive so thanks to her we found what we were looking for in no time. I can't recommend her enough!

Julie · 7 July 2021

★★★★★ 5/5

Google

What a great choice we have made in asking Charters to be sole agents in the sale of our house. All staff have acted in an extremely professional, cheerful and efficient manner, keeping us informed of any developments at all times. A big thank you to Mark Dryhurst and Ms Nony Kerr-Smiley in particular for helping to turn a major event into a far less daunting experience. Here's to a happy conclusion. John and Catherine Banger.

John · 7 July 2020

★★★★★ 5/5

Google

I am in the process of selling my mother's home after she entered a care/nursing home and haven't sold a house for several years. Charter's, and in particular Mark Drysdale, has been thoroughly professional and indeed sensitive. Sound advice and a good sales campaign with regular progress reports has made this virtually a hands-off process. I would not hesitate to recommend Charters - they are very very good and reliable.PositiveResponsiveness, Professionalism

Robert · 28 August 2021

★★★★★ 1/5

Google

Unfortunately, extremely difficult to buy a house through Charters from recent experience... I've never had to work so hard to try and spend the thick end of a million pounds before. What a shame. I have a property I need to sell going to market imminently, and based on my experience, I shall be using someone else for this. I wouldn't usually write an online review, but when I offered my feedback directly to them, I was addressed with a somewhat condescending tone and told "this has always been our policy". Somewhat like the (attenpted) purchasing experience with a Rolex AD, it seems like you need to be "lucky enough to pass criteria" to be considered as a potential customer... As they apparently aren't willing to receive constructive feedback & adapt to learn and better accommodate the needs of customers, I felt duty-bound to inform others who may want to avoid frustration when trying to find a house to buy/reach a wider audience when selling a property.

Tom · 25 September 2024

★★★★★ 5/5

Google

We needed to find a house with some urgency. Charters has excellent customer service and a massive thank you to Sarah Bainbridge from the Winchester office for going above and beyond in helping us and constantly sending over any new properties. I definitely recommend Charters Estate Agents for anyone looking to rent. If you want quick, friendly and professional help choose Charters.

Vera · 7 July 2022