Trusted Agent profile · Winchester
★★★★★
444 reviews across 1 platform
2 JEWRY STREET, Winchester, SO23 8RZ
Charters's office in Winchester, at 2 JEWRY STREET, is rated 4.8 out of 5 across 444 reviews on 1 platform, including 444 Google reviews rated 4.8.
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
5/5
GoogleGary and his team in lettings have been fantastic at finding great quality tenants. They have been very professional, informative and excellent at keeping me up to date with viewings and offers. They have also been exceptionally sensitive to the requirements of my existing tenants which has meant that the whole process has felt simple and easy. Would highly recommend.PositiveProfessionalism
Thank you Daisy for this review. We do appreciate it.
5/5
GoogleI will highly recommend anyone who is looking for properties especially in Winchester area. Charters team - both estate agent and mortgage brokers are very professional and efficient to arrange my viewings and they are really helpful with my mortgage applications, absolute pleasure to work with. Many thanks to Eden and David, well done!
Thank you so much for taking the time to write this review. It has been passed on to the team.
5/5
GoogleThank you to Gary, Sarah and Christine. You guys do your jobs in a professional manner and you helped my family and I find the perfect home. If you are looking to rent use Charters and ask for Gary, Sarah and Christine and you will be taken care of. Thanks guys one happy individual!
Andrew, thank you for taking the time to review the service you received, it is much appreciated. The team will be delighted.
5/5
GoogleThank you to Christina and Alexandra of Charters Winchester, they are both very responsive and super helpful throughout the whole process, from viewings to signing the contract and more. I genuinely had a good experience with them and I've dealt with a lot of estate agents before who weren't very helpful. Keep up the great work!PositiveResponsiveness, Quality, Professionalism
Thanks Alyssa!
5/5
GoogleI was looking for a flat to rent and got in touch with Charters . The service, my patner and i received, was excellent and second to none from the beginning to the end . Kath was very professional and helpful and always available to help us with our enquiries thank you Kath .PositiveResponsiveness, Quality, Professionalism, Value
Thanks Luca!
5/5
GoogleEveryone I have spoken too and met up with regarding rental viewings has been amazing, Sarah, Rosie and Gary were all professional, friendly and listened to my needs. I am now proceeding with a rental property. Fabulous team of people to deal with. Thank you so much . Sally
Hi Sally! Thank you for sharing your positive review of our service.
5/5
GoogleThe Winchester team have been excellent in handling the sale of our property; Mark D in particular has been brilliant in his communication and tenacity in achieving a sale, particularly during the difficult and ongoing coronavirus restrictions! I couldn't recommend Mark D, Branch Manager Oliver P and the whole team highly enough; a very professional service indeed!
Thanks for this Sam! Much appreciated
5/5
GoogleI have recently found a property to rent in Winchester courtesy of Charters Estate Agency. I have been looking for the right property for a while and have been in regular touch with Sarah Bainbridge from their Winchester office. I can’t recommend her highly enough and her diligence and proactiveness in finding me the perfect property was truly commendable. Thank you
Thanks William!
5/5
GoogleWas looking for a property with several restricted criteria, withing a short period, I am very happy with the service provided by the Charters, specially Sarah Bainbridge, who was immensely helpful and was very flexible with viewing appointments etc, Thank you Sarah and the Team Charters!!
Thank you Lanka for reviewing the service received
5/5
GoogleCharters once again has proven the excellent customer service they offer. Massive thank you to Sarah and her team from the Winchester office for their above and beyond help despite the high-demand market and Covid restrictions. Would 100% recommend Charters Estate Agents for anyone looking to rent or sell.
Thank you for taking the time to review the service you have received, it is much appreciated.
5/5
GoogleWe have recently sold a piece of land with Charters and after meeting many potential buyers introduced by Brett Coleman and his team, we chose a small developer whom we feel comfortable with and who could complete the sale promptly. We found Charters very professional, providing us an excellent service. We would certainly use their services again and would not hesitate to highly recommend them.
Hello and thank you Carol. Lovely to receive your glowing testimonial of Brett and our Land team. It is often difficult to manage the emotions vs. financial aspects involved with Land transactions but we are delighted that you (our client) are entirely happy with the services provided.
1/5
GoogleAbsolutely dreadful company to rent from. If I could give them zero stars I would. I would not recommend this estate agent to anyone if you are renting. Our problems started from the day we moved in when we realised there was no working electric meter. We contacted charters about this and they didn't want to know about it so we spent months resolving this issue and getting a new meter. It cost us a lot of money in inaccurate estimated meter readings also. When roofing works were carried out on our property, they allowed the roofers to use our car port as apparently the landlord had agreed to this. Nice or him to let us know. We were told when we complained we would get compensated for this which surprise surprise, we did not. We had an issue with an internal leak in our property which went on for months and again cost us a fortune in water bills. We also had an issue with a shower not draining which they took months to fix. To top it all off, the tried to increase our rent which we attempted to negotiate and we were issued a section 21 notice because of this. We were great tenants, paid rent on time every month and kept the property spotless. They are now trying to deduct almost 300 pounds from our deposit for cleaning when we spent 3 hours cleaning the place before we left. Avoid these cowboys. Edit: I see you have responded to my review saying I made "aggressive phone calls". At no point was I aggressive to any members of your team. You may be confusing assertiveness for being aggressive. This is a defamatory comment.
Dear Anand, we are sorry to hear that you feel you received a poor service from Charters. As managing agent we can only ever follow our landlord clients instructions which is exactly what we did throughout your tenancy. We also have to follow our landlords instructions regarding returning your deposit alongside following the scheme rules. I can see that despite some very aggressive phone calls from you, our team have tried their best to liaise with you and get this resolved in a very short space of time as your tenancy only ended a couple of days ago. If we can’t reach an agreement between you and the landlord then as explained it can go to an independent arbitrator for review. For a 2-bedroom house, 3 hours cleaning really isn’t very much at the end of a tenancy which probably explains why a multitude of cleaning discrepancies have been highlighted on your check out report.
5/5
GoogleI can highly recommend Charters Winchester and in particular Michael Maher who could not have been more helpful! Mike always responded to my requests for assistance in a timely manner, he was reliable and nothing was too much trouble for him. I found him to be friendly and professional and I wouldn't hesitate to draw on his experience again!
Kim, thank you for your review of our Charters Winchester branch and also Michael Maher. This has been passed to the team, they will be delighted. Thank you.
5/5
GoogleCharters has a very professional teams, the staff who accompanied us on the viewing are very knowledgeable, giving suggestions what can be possible improve the property. Although we didn't purchase the house from them due to we have particular area we would like to be but the staff had shown us alternative area with pleasant manner especially Cameron , he is willing to listen and try to find properties we require. He always follow up and return the call as soon as possible. He even congratulate and wish us well when we purchase the house from the other estate agent and make us welcome to come back if our purchase is unsuccessful. Many thanks to you all who involve with our viewing.
1/5
GoogleDisorganised liars. Lured us to the market with the promise of lots of interest and completely overvalued our house. Terrible photos of the property. After house viewings we had to chase them for feedback and would not hear anything for days. Charters would call to say a viewing had been cancelled which we weren’t aware of in the first place, and then suggest we were to blame. Very disappointed with our service from Charters and would not use again.
Harriet, we cannot find your details on our system, based on your name linked with this review. We have checked across our network of offices without success. Please email marketing@chartersestateagents.co.uk so we can look into this further. Alternatively, if this is not a genuine review we ask that you remove it immediately as it can have an unfair impact on the service we offer our customers. For example, every house sale we are fortunate to bring to the market comes with professional photography, as a matter of course. So that we can answer any other points, please get in touch with us at your earliest opportunity.
5/5
GoogleWe chose Charters because we've previously experienced their professionalism and tenacity whilst in the market to buy. As selling agents, Mark and the team have used these qualities throughout to garner interest in our property, and ultimately found a buyer in a trying market. Communication from the team was also consistently good.PositiveResponsiveness, Professionalism
Thanks Colon
5/5
GoogleWe worked with Amy and Adam on trying to find a rental property in Winchester. They both were highly efficient and responsive. I was very impressed with the quality of service provided and would certainly refer to the team again. Thank you Amy and Adam.
Sarah, thank you for the review! We appreciate you taking the time to do this.
5/5
GoogleOnly good things to say! Charters have been wonderful to deal with. Christina was a superstar helping us and working with us to secure a property in a very short space of time! Always professional and super-responsive to our requests - nothing was too much trouble. Will definitely recommend. Thank you!PositiveResponsiveness, Professionalism
Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.
5/5
GoogleEden has been efficient, responsive and incredibly detailed whilst helping us search for a house. It’s been a pleasure working with her. She always gives you a warm welcome to show you round houses, knows a vast amount of information about all the properties and is honest.PositiveResponsiveness, Quality, Professionalism
Thank you Maeve!
4/5
GoogleThank you very much, Sarah at Charters! You were so helpful in our search for a house; not only were you always quick to respond to our queries, you regularly sent us listings that you thought were suitable for our family. We really appreciated it!
Thanks Jason, this is great to hear.
5/5
GoogleExcellent service from the Charters team at Romsey… I would highly recommend.
Thank you Adrian
5/5
GoogleAfter deciding to rent my property I found all the staff at Winchester professional and helpful especially Kathryn .....who I swear lives in the office, she answered all my questions at all times of the day and after three people viewing it , I now have a tenant moving in soon.
Thank you Angela! This is much appreciated and we have double checked to make sure she does go home after work!
5/5
GoogleExcellent service from start to finish. Mike Maher was very professional and patient. He was my main point of contact during the viewing stages. He was always on hand and worked around my schedule. Jo was excellent in her role and was always helpful, friendly, positive and professional. Overall I would highly recommend Charters Winchester.
Dear Bryony, this is great to hear and thank you for taking the time to give us feedback.
5/5
GoogleExcellent Letting Services from start to finish and found Charters Estate Agents a very professionally run estate agency. I would highly recommend Sarah Bainbridge from the Winchester branch to deal with any lettings surrounding Winchester and further beyond! 🏠🙏 …
Thank you for the review, it is much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charters's Winchester office has 444 reviews across 1 platform: 444 on Google.
Charters Winchester is rated 4.8 out of 5 across all 444 reviews, and 4.8 out of 5 on Google from 444 reviews.
Charters Winchester, 2 JEWRY STREET, Winchester, SO23 8RZ.
