Charters Winchester reviews

★★★★★ 5/5

Google

I genuinely think we would end up homeless if it weren't for Sarah. The property we rented was going on the market and we needed to be out within a couple months. Unavoidably and unwillingly we started viewing houses, and we viewed a lot of houses engaging with nearly every 'big' lettings agent in town. In a nutshell, we got the one who did not give a toss to show us around properly, or introduce themselves, the one who rearranged our appointment a couple of times to then leave us waiting about 20 minutes out in the cold until they finished a chit chat with the previous viewers, the one who had no knowledge of the property we were being shown, and the odd couple who were pleasant but not really engaged. Sarah was there from beginning to end and her job wasn't to score with us but to literally find the perfect property for us. She checked in, was honest, and knew what we wanted. She was a friend, in the whole process. Everything we had to do after was ever so prompt and easy, and everyone we had to speak with, were all really attentive as well.

Rose · 7 April 2026

★★★★★ 5/5

Google

I had a fantastic experience working with Sarah from the letting department. She was always professional, communicative, and incredibly helpful throughout the entire process. Sarah made everything smooth and stress-free, answering all my questions promptly and providing clear guidance every step of the way. Highly recommend her to anyone looking for a reliable and friendly letting agent!

Lucy · 7 April 2026

★★★★★ 5/5

Google

Sarah Bainbridge at Charters has been consistently outstanding. Her ability to match properties with reliable, respectful tenants is second to none. She takes the time to understand exactly what you’re looking for and always delivers with professionalism, warmth, and efficiency. The whole process feels seamless thanks to her attention to detail and genuine care. If you’re looking for someone who truly excels at finding the right people for your property, Sarah is the one to trust

Liz · 14 August 2025

★★★★★ 5/5

Google

Our experience with Charters in Winchester has been outstanding. We sold our house with them, even in a tough market and the whole process was made easier by them. Then in our search for a new house, they have listened to everything we have said and are very proactive in reaching out if something comes across their desk. In particular, Megan Bailey has been brilliant. Her constant communication and openness has been fantastic and made us feel that’s Charters really want to help us find our next home. Thank you!

Holly · 11 April 2026

★★★★★ 5/5

Google

Would just like to give a massive thank you to Sarah Bainbridge, I approached Sarah about viewing a property to let that I found on right move, I informed her that I’d had trouble finding properties in the area and she advised me that there …

Matt · 14 January 2026

★★★★★ 5/5

Google

I dealt with Charters when looking for a new rental property. They showed me some great property's & Sarah was brilliant throughout. Whilst I ended up securing a place through another agency, I would still highly recommend.

Henry · 24 March 2026

★★★★★ 5/5

Google

I've changed a lot of houses the past several years, but Charters (especially Sarah, friendly and professional) has been the best estate I've worked with. Easy steps regarding contracts, references etc and they've been helpful during the …

Eleftherios · 14 March 2026

★★★★★ 5/5

Google

Gary and Ash were so lovely and helpful! Both Gary and Ash from the Winchester team were determined to help us find our first home and fought for us when we had little hope. I couldn’t recommend a better place for help finding a home. They were open and honest with us the entire process, ensuring they were clear and transparent every step of the way. We will definitely be using them again later on in the future. Thank you so much Gary and Ash!! We appreciate it so much

Madi · 26 December 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with the Winchester lettings team at Charters while searching for a rental property. Although I ultimately chose another property elsewhere, I was thoroughly impressed by the proactive and professional service provided by Charters. In particular, Ash, who assisted with viewings, was exceptionally professional, friendly, and courteous. Ash's extensive knowledge of the local Winchester rental market and the options available for investors in rental property was invaluable. Additionally, Gary was brilliant with his speedy follow-up, making the entire process exceptionally easy for me. I would not hesitate to recommend Ash, Gary, and the rest of the Charters lettings team to anyone looking for the right rental property in Winchester. They are an efficient, friendly, and very professional team.

Andy · 17 December 2024

★★★★★ 5/5

Google

Wanted to take the time to say how wonderful Ashley Lovell from the lettings team at Winchester was in trying to find me a new rental property when the current rental I was in was put up for sale. Ash's patience and dedication to finding somewhere that suited mine and my children's needs was relentless and he went out of his way to find me suitable properties often giving me first viewings. I would highly recommend Ash as a go-to for anyone in the Winchester area looking for a new rental property, especially those who are time-poor and want to feel more than like just another number to an estate agent - a real professional and personalised service! Thanks Ash!

Jessica · 23 September 2024

★★★★★ 5/5

Google

Sarah (Bainbridge) has been brilliant at helping my partner and I find a property to rent in the area. Sarah has been incredibly professional but also personable, which has made the search a pleasant experience. Sarah has truly been a pleasure to communicate with. She totally understood what we were looking for, regularly stayed in touch sending us relevant properties & providing updates, always very responsive. Thank you so much Sarah for your continued dedication in helping us find somewhere.

Rebecca · 21 August 2025

★★★★★ 5/5

Google

Charters have been the most trusted estate agents I have ever used. They have been amazing in securing me a flat in due time. Especially Ash was very professional, honest, understanding of my situation, took time to explain things to me and always prompt to listen and to help. You have been a star in securing me what I want. Thank you Ash and Charters

Bernard · 10 December 2024

★★★★★ 5/5

Google

Dylan was very helpful and organised, when helping me and my partner to look for a place to move into. Highly recommend Winchester Charters Estate!

Roland · 14 February 2026

★★★★★ 5/5

Google

Sarah is an amazing agent at Charters, she has been so patient, friendly, and always quick to reply. Thanks to her, I found my perfect home! I honestly don’t know what I would have done without her help. Highly recommend!

Jinxi · 23 August 2025

★★★★★ 5/5

Google

My partner and I viewed multiple properties with Charters before finding a flat, each time they were informative and responded quickly. We worked with Dylan each time who was fantastic, suggesting other suitable properties and making the process simple and easy.

Kate · 14 August 2025

★★★★★ 5/5

Google

Sarah has been amazing in her help to find us a suitable home to rent, she is the most responsive and helpful agent I have worked with and she really cares about her landlords and the clients, striving to help find the right people for the right property. I would highly recommend working with charters and Sarah Bainbridge in particular!

Rebecca · 17 December 2024

★★★★★ 5/5

Google

We have been with Charters as tenants before and there’s a reason why we called them up again when looking for a new home. We really appreciated Sarah being so proactive with finding us properties to view. We had a lot of boxes to tick, but she took on the challenge nonetheless, so thank you! Dylan was a great help by taking us on viewings, receiving our feedback and giving us honest advice, which we always appreciate. Charters as a business always feels professional and their properties tend to be of a high standard. However, this time round it felt more personal and transparent, which should only be encouraged!

The · 29 April 2025

★★★★★ 5/5

Google

Charters Estate agency is a trusted… Charters Estate agency is a trusted agency, very professional and kept me updated throughout the whole process. Ms Jo Goddard was fantastic, she reassured me at every step and was promptly informing me of all updates. I would definitely recommend them and would work with them again in the future!

Ioana · 23 August 2024

★★★★★ 5/5

Google

Charters Estate Agents in Winchester have been fantastic in my House purchase journey. The whole team have really assisted me in the process of buying our family home and my main contact Mark Dryhurst was instrumental makings sure the sale went smoothly and in helping me understand the process from start to finish as this was my first time buying a house in the UK. The Charters process was great with regular updates and it enabled a clear communication channel between myself and the Seller. I would recommend Charters Winchester to anyone who is looking to buy a house and sell a house. Many thanks again for all the help. Much appreciated.

Tony · 7 February 2023

★★★★★ 5/5

Google

The experience of selling our house with Charters was outstanding from start to finish. Compared to previous estate agents we'd used they were energetic and proactive throughout the whole process keeping us well informed of every detail as the sale progressed. Their local knowledge was a key factor and made all the difference in quickly finding a buyer. I wouldn't hesitate in recommending them over all the other well known national chains of estate agents.

Iain · 23 August 2025

★★★★★ 5/5

Google

I highly recommend Charters. They recently handled the sale of our property and we were absolutely delighted with the standard of service. They were professional, attentive, polite and extremely good at following up, both with potential buyers but also in handling a lot of the "behind the scenes" activities. In particular, Mark Dryhurst was outstanding. His communication skills, empathy and knowledge of the market were superb throughout. All in all, Mark and the team at Charters Winchester made the whole process quite painless and we would have no hesitation in using them again in the future.

Gordon · 8 January 2023

★★★★★ 5/5

Google

Sarah was brilliant: set up viewings very conveniently and somehow knew which would be my preferred place before I did! Advice was excellent as I am not local, and acceptance of offer was smooth.

Chris · 31 March 2026

★★★★★ 5/5

Google

I had a great experience working with Ash Lovell while exploring rental options. Ash was incredibly helpful and professional throughout the process, always quick to respond to my questions. I truly appreciated the excellent service and support provided. Highly recommend them for anyone searching for a property!

Yasin · 10 December 2024

★★★★★ 5/5

Google

From the very outset of initial contact Charters Winchester showed an incredibly high level of service, professionalism, efficiency and determination to provide an outstanding service. Making contact with me out of hours Sarah Bainbridge, of Winchester branch, was off the scale amazing throughout the process of helping assist the securing of a letting. Having carefully listened to our wishes Sarah left it with her to schedule viewings of 5 properties which were spoken through knowledgeably and with care and consideration. Sarah really was an allie to both potential tenant and landlord as she caringly shared the relevant facts in a highly professional to serve both very important parties. Her manner was incredibly open and reassuring and her sharing of the progress of the deal and the efficiency in which she completed the agreed next actions was a pleasure to behold. Having rented and sold and purchased on more occasions that wish to remember Sarah made this entire process slick, efficient, zero stress and a joy to behold. Can’t recommend Sarah and Charters highly enough and that is from a fussy person in life who gives a lot but also expects a lot and Sarah and Charters Winchester by Jove certainly delivered. Whether you are a landlord, buyer, seller Sarah and Charters will do you most proud. Beyond Sarah, when arriving in branch I was greeted with respect and a keen willingness to be heard so they could help and provide a first class service. Upon ringing branch I was helped with full attention with a cheerful reply and again a keen willingness to be helped and reassured my question or issue would be resolved. Charters Winchester are clearly outstanding at what they do and all are on it to ensure an efficient service is provided. Impressive stuff and huge thanks to Sarah Bainbridge ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ and to the branch 👍

Nigel · 9 December 2022