Trusted Agent profile · Wilmslow
★★★★★
311 reviews across 3 platforms
36/38 Alderley Road, Wilmslow, SK9 1JX
Jordan Fishwick's office in Wilmslow, at 36/38 Alderley Road, is rated 3.9 out of 5 across 311 reviews on three platforms, including 131 Google reviews rated 4.4.
Every review we hold for the Wilmslow office, from every platform, shown as written. First names only.
5/5
TrustpilotPurchase of a House
Recently we bought a house from Jordan Fishwick and the seller’s estate agent, Lara, was excellent. She was proactive, polite, and a great communicator. The deal wouldn’t have pushed through before Christmas without her being able to coordinate all aspects - excellent!
5/5
GoogleDebbie & Sam, fantastic support on the 1st rental I have completed. You supported me through this and ensure the small timeframe I had to work towards got achieved to ensure me and my children had a lovely home for Xmas. Thanks Tom
1/5
TrustpilotI have rented a house through the…
I have rented a house through the property management side of Jordan Fishwick for nearly 3 years now & I have experienced very poor service in regards to actioning repairs & replacement items. On first moving into the property I alerted staff to a leak in the outer house that has never been repaired. In November of last year the gas fire in the lounge became unsafe & needed replacing, after numerous phone calls someone eventually came & measured up for a new fire, but I’m still waiting. I expect they are waiting for flaming June to fit it, having left me and my 2 children to shiver through the winter months. Shameful!
5/5
GoogleI can’t recommend them enough! I recently sold a house through this agency and from viewings to exchange and completion, it has all been faultless on their part. Richard has always been at the end of the phone to get an update or answer any questions that I had. They are very professional and knowledgeable which helped the process go as smoothly as it did
1/5
Trustpilot9 year tenant
Having been in property owned by Martin Fishwick for 9 years we had been issued a section 21 as we were told the landlord was selling the property. This is absolutely fine and we were told a very long winded narrative about him down sizing his portfolio, etc, etc.Well what a shock the property is now back on the rental market - with new carpets that we were promised 9 months ago.Their entire team is a complete shambles with new rental documents allegedly issued - then when we did receive them frequent mistakes between covering letter and actual documents.Our list of issues with the property were constantly ignored including windows unable to be opened for 5 years and 16 weeks of a hole in our roof so it rained into our bedroom. The issues were always detailed during our regular property inspection.All in all would never recommend or suggest using such a horrific company.Only good thing is we did get our deposit back however the exit report is clearly written in favour of Jordan Fishwick and bore little or no reflection to the photos that we took at both the beginning and end of our tenancy.
5/5
GoogleDebbie has helped me when i needed accommodation quickly on two separate occasions and has consistently delivered beyond expectations! I can't thank her enough for what a great job her and the lettings team did in my hours of need! Thanks Guys
5/5
TrustpilotExcellent support with finding a rental…
Excellent support with finding a rental Debbie was so helpful and worked very hard to provide an excellent service and got us the perfect house thanks so much
5/5
GoogleJF did a great job of selling my property. Chris kept me up to date throughout the process and did a professional job of managing a inexperienced buyer. I’d recommend JF and Chris.PositiveResponsiveness, Professionalism
5/5
TrustpilotRecently purchase a house in Glossop
Recently purchased a house via Jordan Fishwick Glossop. They were brilliant throughout, great communication and kept be up to date daily on the progress of my purchase. Really appreciate the support, particularly from Debra who was very helpful.
1/5
TrustpilotBad experience
Throughout my stay, most of my complaints were ignored till the end of my tenancy, it was left unsolved.Had issues regarding refund of deposit, claims without evidence were made during check-out to attempt to deduct my deposit. This is an unprofessional practice. Some of the issues during check-out had been complained by me when I moved in, but it was ignored. However, for the same issues I raised that were left unsolved, they want to deduct my deposit to solve it for the next tenant. It was totally unreasonable when it was never solved for me in the first place. This caused a huge delay in refunding that took us few months after I moved out.
5/5
GoogleStewart was incredible at this branch! He’s made everything so very easy and relaxed. Thank you once again Stewart for everything you did for us! You are amazing! Highly recommendedPositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotGood communication all the way through…
Good communication all the way through the process
5/5
TrustpilotExcellent estate agent
Excellent estate agent. Cannot praise them enough. Held my hand throughout a difficult sale where a link, further down the chain, proved to be a nightmare. They really do care and they are professional, helpful and above all kind.I really wouldn't go to anyone else.
5/5
TrustpilotAlways helpful
We've been working with Jordan Fishwick (and Joely) for sometime and found their management efficient and helpful
Thank you for taking the time to leave us your review, it's much appreciated
5/5
GoogleStewart acted with an outstanding level of professionalism from start to finish on conducting the sale of my house to purchasing my new home, during a very difficult time with the global pandemic. He took all the stress away from me, especially with the challenges, restrictions of covid & conducting viewings, as I was working from home on zoom all day & i had 2 dogs to manage at the same time!. It is without a doubt, that Stewart's tenacity and excellent ability to communicate with all parties, going above & beyond ensured my sale completed quickly & achieved my dream of moving to Wales by the sea. I am now living my dream & want to say a massive thank you to the Wilmslow team but especially all the hard work Stewart put in to make this happen!!.I am forever grateful, you are a tre credit to Jordan Fishwick & would definetly recommend you. Keep safe :-)PositiveProfessionalism
5/5
GoogleDear Stewart - making dreams come true! We just want to say a Huge Thank You to you for being there for us every step of the way. Your attention to detail was above and beyond and your knowledge on every question we threw at you was more than impressive! Moving house is always a journey but you really took the stress out of it, we can't thank you enough for all that you did and we will certainly be recommending Stewart Grundy at Jordan Fishwick to all our family and friends. Living the dream with huge appreciation. All the best to you and your team. Alexandra BeresfordPositiveProfessionalism
1/5
GoogleIf I could give -10 starts I would. Absolutely the worst experience I have ever had with a lettings agent. And even though this review will probably not mean much to them, maybe if you are looking for a property and reading this, you should know not to go with these people. Initially I booked a property viewing, had 3 confirmation e-mails from an employee and rightmove. Showed up, waited for 30 minutes and nobody showed up. E-mailed the branch manager - no reply (useless guy). After 3 days got a reply from the guy who initially booked the viewing, saying that the landlord was there to show us the property according to her we were not there. I rang the apartment 3 times with it saying the line is busy every time. A person called Debbie, called me to ask if I want to go ahead with the property, i explained the situation and she didn't even say sorry (another completely useless person). I never even got to view the property that I wanted to view initially and basically did not want to give these people any money. They had shown nothing to deserve that. Overall, a useless team of incompetence.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleWe recently sold and purchased our new home through Jordan Fishwick Wilmslow. You sometimes hear horror stories of certain estate agents, however we were very fortunate to have Chris Imiolek as our sales negotiator. He was honest and open every step of the way, he worked tirelessly through multiple negations and always made a point of letting us know what progress had been made each day. We couldn't have asked for anyone better to help us move into our home. I would recommend to anyone.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRob and the team helped with a recent house purchase. Service was first class throughout, kept us informed/what was needed, with regular updates on progress and advice. Found them very professional and friendly to deal with, would definitely recommend.
5/5
TrustpilotFriendly and on top of things
Very happy with my experience and in particularly with Joely. Attentive and responsive.
Lovely to hear the positive feedback, so thank you for sharing
5/5
GoogleI would personally like to thank Dona for the viewing a wonderful professional person she is & Jordan from Wilmslow branch for his speedy and professional response. Thank you TeamPositiveResponsiveness, Professionalism
5/5
GoogleGreat service and communication throughout the process from Theo and Richard. Much appreciated. Would recommend. Thanks.
5/5
TrustpilotGood customer services and communication
1/5
TrustpilotBad at selling, awful at renting.
JF we’re supposed to market our house for sale. They showed people round when we weren’t there (which was fine) but failed to remember where the keys for the back door were to show people to garden. Needless to say, it didn’t sell. Oh, and they tried to sell it to a disability charity. A house with stairs. And no room for a lift. They then rented it to a guy (who was apparently a friend of theirs) who didn’t pay the rent, who blocked the drains, who beat up his partner causing the police to come round, and who caused a leak that wrecked the wooden floor. They also didn’t check the house when he was there so missed the dog living there.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jordan Fishwick's Wilmslow office has 311 reviews across three platforms: 131 on Google, 4 on Yell, 176 on Trustpilot (across the whole business).
Jordan Fishwick Wilmslow is rated 3.9 out of 5 across all 311 reviews, and 4.4 out of 5 on Google from 131 reviews.
Jordan Fishwick Wilmslow, 36/38 Alderley Road, Wilmslow, SK9 1JX.
