Trusted Agent profile · Willesden, Greater London
Verified
★★★★★
249 reviews across 1 platform
383 High Road, Willesden, Greater London, NW10 2JR
Part of Regal Estates, see every office.
Regal Estates's office in Willesden, Greater London, at 383 High Road, is rated 4.8 out of 5 across 249 reviews on 1 platform, including 249 Google reviews rated 4.8.
Regal Estates are a London based Lettings & Sales Agent covering North West and Central London. We are ARLA Members for lettings and strive to provide a a professional, fair and reliable full property solution to Landlords and Owners.
Every review we hold for the Willesden office, from every platform, shown as written. First names only.
5/5
GoogleI've just rented a property through Regal, and both Sunil and Pritesh have been very helpful with the whole process. They were very responsive, informative, polite and very professional. I would not hesitate to recommend their services to others.
Hi Anish, we are so happy we could have helped.
1/5
GoogleHighly disappointing and upsetting experience, the ‘Director’ was threatening and intimidating when I raised perfectly legitimate questions and concerns. My complaint was then dealt with by the same director, who, not surprisingly, found that he did not act inappropriately. As soon as you raise legitimate questions my experience is that the service you receive becomes incredibly nasty, processes seem to be made up on the spot. I personally would not recommend based on what I have experienced.
Dear Aaron, Thank you for your one-star review however it would be nice for you to state facts and not fantasy. You chose to end your tenancy early in which the Landlord (out of good will) accepted. They did not have to, you were three months into a 12-month tenancy at the property. You had an issue with the Landlords cost’s which you had to cover due to you wanting to end your agreement early and having to find a new tenant to replace you making every excuse to get out of your legal responsibilities. At no point was overpaid rent withheld and it is sad you have resorted to lying - You were paid the small overpaid rent less than 48 hours of you moving out when you owed the landlord money. All fees charged to you were fully legal and above board (in fact some costs were not charged, once again out of good will, and all fees were justified as I am extremely confident any and all professional bodies would agree, (we know this as we referred to them before responding to your disdainful threats). For you to say otherwise is libelous and we would not recommend you as a tenant based on our experience with you who despite us trying to make your move out as smooth as possible. I guess no good deed goes unpunished which we learned the hard way.
5/5
GoogleVery impressed with the service received from Regal Estates. They took care of the full process efficently from start to finish, impeccable customer service and acute knowledge of local market. Would highly recommend using Sunil and the team. A*
Many thanks for the kind comments. It was a pleasure to assist.
5/5
GoogleMany thanks to Regal Estates, we rent a two bedroom apartment from them, their customer service is good, and their office open until late for me to collect keys. Everything is perfect in the apartment and I would use them again.
Many thanks Gratin. We are glad you like your new apartment. Do not hesitate to contact us if you have any issues.
5/5
GoogleMany thanks to Sunil at Regal Estates for helping me find my perfect place to rent. I have been renting from them for a number of years and they are always prompt when dealing with my queries.
Thanks so much for the positive words. I'm sure the team will be very happy to hear them.
5/5
GoogleSunil and Ramesh have been extremely helpful and knowledgeable. Vijya, Renata and the whole property management team continue to support us and as agents they get things done! This is exactly what you want as a landlord from an agent.
Thanks Raj. We are really pleased you are happy with our services. We hope you continue to let your properties through Regal Estates.
5/5
GoogleGreat job Everything was easy with them and i took the flat in short time I recommend it for everyone who’s looking for property
5/5
GoogleThis was the first time I booked a room with a bathroom through an agency, and I'm very happy with it. I would definitely recommend this agency. 5/5
Thank you for your kind review and thrilled to hear you had a great experience! :)
5/5
GoogleDilu managed my experience with the agency and it couldn’t have been more pleasant. She is always available to answer any queries or solve any issues promptly. After living in London nearly 10 years and having gone through different estate agency, Regal Estates it’s definitely the best experience I ever had. Absolutely recommend it to anyone out there looking for a trustworthy and reliable team of people to provide you with excellent service!
5/5
GoogleVery happy the service recieved by Sunil and the lettings team at Regal Estates. They are quick off the mark and I can always get through to them unlike my other agent outside of London!
Thanks for the feedback and kind words.
1/5
GoogleAbsolutely terrible they knew I had lung problems knowing that the building is damp damaged and of course I dry my clothes inside u don't provide washing line or dryer i never ask u to buy of fix anything u did that from my rent if u had it 9 years how's comes so many people been living there and then u call me threatening me your evil no regal even the man who moved me out could not believe I had put up with the smell and damp all 4 months I'm lucky I never diedNegativeResponsiveness, Quality, Professionalism, Value
Updated on 22/04/2021 Dear Mr Skipp, Here are the facts: 1) You mis-treated the property when you lived there leading to condensation issues. 2) The Housing officer who was independent who was called in at your discretion agreed with us. 3) Our landlord agreed to house you even though you are unemployed with no advance rent and deposit. 4) We have been renting this specific flat for over 9 years and not one tenant who has occupied has had issues there. 5) The landlord went above and beyond to resolve any issues at great expense. You have now vacated the property and we wish you the best of luck in your new accommodation.
1/5
GoogleVery Poor And Unprofessional people, specially Pritesh, Anesh, And Ramesh. I have been calling them for the last week, they keep ignoring my calls. Anesh Hang up on my call once, and Ramesh hang up on my call twice. I told them I will address this issue to the Landlord and their action might lead to the breach of the contract, who they are will be liable for since they are not doing their Job. And i am not standing here, i will do my best to reach the Landlord and address this in person.NegativeResponsiveness, Quality, Professionalism, Value
Dear Ray Thanks for your review. However before leaving negative comments you should provide the full facts for everyone. I will summarise: You live in a shared accommodation and rent a room and pay rent for that room. You have a complaint about other tenants that rent within the property. We have formally written to all tenants that rent within the shared accommodation that you have complaints about. You have been copied into the correspondence sent to the said housemates you are complaining of. Calling the office continously will not ensure others will adhere to your comments. We are doing our utmost best to play peacemaker between you and your housemates. It is not our or the landlords legal obligation to ensure all housemates get on with you and vice versa. Heck, I sometimes can't even get my wife to agree with me let alone other people. If you are unhappy in the shared accommodation and cannot live peacefully with others we suggest you give notice to vacate. We dont want you or anyone to live in surroundings that are uncomfortable. Touch base with the office via email if you wish to give notice to vacate and we are sure we can facilitate this even if you are still in your contractual term. We are in the middle of a pandemic with more people working from home and staying indoors. All tenants have been written to to remain vigilent and respectful to one another. We kindly request you remove your unfounded review.
5/5
GoogleGreat job Everything was easy with them and i took the flat in short time I recommend it for everyone who’s looking for property
5/5
GoogleThanks to Dilu and the property management team. Great service, very friendly and helpful. I highly recommend Regal estate properties for rent in London.
5/5
GoogleSunil, Ramesh and the team have been great. They have a well-informed understanding of the local property market which is reassuring and I would recommend them to anyone looking to use them to let their flat.
Dear Ms Halai - Many thanks for your kind feedback!
5/5
GoogleOut of all the other services I’ve used over 20 years. There is a reason I will only use and recommend Regal Estates. Service and experience. All problems rectified with speed and efficiency. Great work !
Dear Mr Randev, Many thanks for your kind words and we hope to continue working with you in the future.
5/5
GoogleDilu was extremely helpful and very professional
5/5
GoogleWe have rented through Regal Estates for the last four years and are very happy with them. The last few days has been difficult with us having issues with our gas supply and hot water and with the COVID-19 situation it was difficult to find a contractor to come out however they persisted along with the landlord and managed to get what became a complicated problem resolved in a quick time. We are very grateful and humbled by their help.
Thank you for your kind comments Adriana :)
5/5
Google"The staff is incredibly friendly and always willing to help, especially the management team, who consistently go above and beyond. I’ve had the pleasure of working with Dilu, and she stands out for her professionalism and warm demeanor. She’s attentive to details, quick to respond, and always ensures that everything is handled smoothly. It’s been a truly positive experience working with such a dedicated and efficient team."
5/5
GoogleVery pleased with Sunil at Regal Estates. I have dealt with Sunil for a number of years and from the outset the service has been exceptional and continues to be.
Thanks for the feedback!
5/5
GoogleI rented an en suite room through Regal Estates around 8 months ago, they have been great in getting initial teething problems resolved with the heating and a faulty door lock and I have recommended friends to them who have also rented through them and had good experiences too. I really like the staff who are friendly and helpful and on hand to assist. They do take a one month deposit on rooms when I have seen other landlords are happy with a two week deposit but I have found it is better to rent through an agent than through a landlord direct as had multiple issues previously when I didnt use an agent.
Hi Diana, many thanks for your kind words and glad the initial teething problems were sorted. Do not hesitate to contact us if you have any further issues.
2/5
GoogleJust checked out from a property after 2 years contract. People coming and going so frequently that almost no one knows who’s living under the same house...New people are not briefed about bin collection and keeping the common area clean either. Found myself took the trash out most of the times, or I had to do bin rota otherwise no one would ever take out the bin on collection days. Came back from holiday several times with overflowing trash and maggots blooming in kitchen. Towards the end it got worse that one side of the kitchen is always extremely greasy (few people never clean up after themselves). Also, make sure to clean extensively up on check out, I didn’t allocate enough time and left some limescale in bathroom and got charged a rather steep of £72.
Dear Hannah Doan, Thanks for your two star review. I can see that you have removed your comments however still given us a two star rating. As a tenant renting an en-suite room from us for over two years you mention you were unhappy at the property, then It does beg the question why you renewed your tenancy for two years given the fact you could have left the property at any time after six months. It seems your issue is regarding the £72 fee you are being charged from your deposit for the abysmal condition you left your en-suite bathroom in of which the condition was sent to you in your check out report with detailed images and description of the condition you left it in. When you checked into the property back in 2017 you were provided a luxury newly refurbished and professionally cleaned property as reflected in your initial inventory check-in report, when you checked out of the room it should have been professionally cleaned, not only was it not cleaned it was left in a far from adequate state, as shown to you in your check out report. Our client/ the landlord has actually been charged a lot more and the invoice was £150 for the cleaning of your room however as a gesture of good will only £72 has been charged to you. We thought this gesture of good would be appreciated however it is evident this isn't so. As a fully grown adult in a house share you should be taking responsibility collectively for the property with your housemates. If you have issues to do with cleaning with your housemates you should take it up with them as it is hardly in our control or within our remit of responsibility as per the signed tenancy contract. We will be sending you the full invoice amount which will be deducted from your deposit. Should you have any queries do not hesitate to contact us on 020 8459 2530. Regal Estates Administration Team
5/5
GoogleNayan & team has been really helpful from begging until the end, very quick and smooth process! Thankyou!
Dear Chenlyn, many thanks for your kind feedback. We will be sure to pass this on to Nayan and the Team.
2/5
GoogleJust checked out from a property after 2 years contract. People coming and going so frequently that almost no one knows who’s living under the same house...New people are not briefed about bin collection and keeping the common area clean either. Found myself took the trash out most of the times, or I had to do bin rota otherwise no one would ever take out the bin on collection days. Came back from holiday several times with overflowing trash and maggots blooming in kitchen. Towards the end it got worse that one side of the kitchen is always extremely greasy (few people never clean up after themselves). Also, make sure to clean extensively up on check out, I didn’t allocate enough time and left some limescale in bathroom and got charged a rather steep of £72.
Dear Hannah Doan, Thanks for your two star review. I can see that you have removed your comments however still given us a two star rating. As a tenant renting an en-suite room from us for over two years you mention you were unhappy at the property, then It does beg the question why you renewed your tenancy for two years given the fact you could have left the property at any time after six months. It seems your issue is regarding the £72 fee you are being charged from your deposit for the abysmal condition you left your en-suite bathroom in of which the condition was sent to you in your check out report with detailed images and description of the condition you left it in. When you checked into the property back in 2017 you were provided a luxury newly refurbished and professionally cleaned property as reflected in your initial inventory check-in report, when you checked out of the room it should have been professionally cleaned, not only was it not cleaned it was left in a far from adequate state, as shown to you in your check out report. Our client/ the landlord has actually been charged a lot more and the invoice was £150 for the cleaning of your room however as a gesture of good will only £72 has been charged to you. We thought this gesture of good would be appreciated however it is evident this isn't so. As a fully grown adult in a house share you should be taking responsibility collectively for the property with your housemates. If you have issues to do with cleaning with your housemates you should take it up with them as it is hardly in our control or within our remit of responsibility as per the signed tenancy contract. We will be sending you the full invoice amount which will be deducted from your deposit. Should you have any queries do not hesitate to contact us on 020 8459 2530. Regal Estates Administration Team
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Regal Estates's Willesden office has 249 reviews across 1 platform: 249 on Google.
Regal Estates Willesden is rated 4.8 out of 5 across all 249 reviews, and 4.8 out of 5 on Google from 249 reviews.
Regal Estates Willesden, 383 High Road, Willesden, Greater London, NW10 2JR.
