Every review we hold for the Willesden office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI would not recommend this agency to anyone, they are a bunch of arrogant people there who would only make empty promises and claim to be a big organisation managing 700 plus clients, however, please avoid.
There is a certain gentleman there called Sunil, he will act like he knows it all but on one of my queries, he wrote on an email “do not waste our time”. Absolutely zero customer service, no professionalism.
Also i have proof that i did not ask anything free and whatever i asked was a part of the contract, however, these guys would only mention that our property was given to them and not acquired, I honestly have no more time to waste since i have then sold my house and swiftly, these guys couldn’t even give me clarity on when the tenants will leave. Avoid at all costs, for their attitude, you’d probably get two estate agents who would prove their mettle with some work and not ball talks. Sunil Sharma you are a total disgrace to customer service
Varun · 1 October 2025
Agent replied · 30 December 2025
Varun, thank you for your predictable review. In nearly 30 years of managing property for many hundreds of landlords, we have seen every type and it’s clear that you (and your wife, Aditi) do not understand what it means to act as responsible landlords.
You expected free, complimentary services while addressing my team with disdain. We inherited your property through an acquisition and made every effort to serve you, but there is a level of disrespect that no professional team should be expected to tolerate. Where your sense of entitlement comes from is beyond me.
Yes, you were wasting our time and our time far better invested in supporting our valued clients who pay for our services and appreciate professionalism, rather than demanding the world for nothing. Your knowledge of tenancy law was minimal, and though we tried to guide you, you insisted on knowing better.
Your treatment of your tenants was unacceptable, and your ambitious claim against them failed exactly as we advised it would. That outcome speaks louder than any review you could post. Bad decisions cost landlords money and you learned that the hard way.
We take pride in working with courteous, professional landlords who respect their tenants, our team, and our expertise. Sadly, you and Aditi fall far short of that standard. It is no surprise that your property portfolio has not grown.
Professionalism is rewarded; entitlement rarely is.
Varun, I strongly suggest you reflect on how you treat others. Your mentality is toxic, and I am relieved that neither I nor my team will have to deal with you or your wife again. You have far too much time on your hands. Please focus on something positive in your life. You will find it makes the world of difference.
★★★★★ 5/5
GoogleVery happy with all employees from regal estates. I have rented for over ten years and Sunil and the whole team have been nothing but professional and quick with all responses. I am used to a feeling as if estate agents and landlords are there to rip tenants off however not from this company. There should be more company’s and employees like this. Doing it the right way. Thanks you
Daniel · 3 April 2025
Agent replied · 3 June 2025
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Sunil and the team at Regal Estates. We strive to provide professional and honest service, so it's fantastic to know that you feel valued as a tenant. Your feedback means a lot to us. Thanks again for taking the time to share your thoughts!
★★★★★ 3/5
GoogleDealt with Nayan and Sunil. Experience was mixed, company was professional but at times inflexible when dealing with requests.
Holding deposit was refunded as we took too long to make payment. Full payment of 1st month rent and deposit was required while property was still being refurbished, 4 days from initial viewing. Had property been completed this would have not been an issue, electrical certificate was still awaiting sign off and we had questions on the facilities as contract clearly states this is the responsibility of the tenant once contract signed.
Just to bear in mind, contract is send after 1st month rent and deposit is completed if signing on with this estate agent. To confirm, my holding deposit was refunded no issues.
Gtcheung1 · 25 July 2024
Agent replied · 24 August 2024
Hi Gi-Ho,
Disappointed to see this review and rating.
The property in question was a very in demand newly refurbished flat in a prime location. We had over 100 people interested and 7 offers within 24 hours of making the property live.
Your offer was accepted, your referencing passed but your demands as a tenant were unreasonable. We also kept having to reiterate points several times.
Our paperwork was clear as was our process. We let thousands of properties and represent our client, which is the Landlord.
The landlord saw these unnecessary queries as red flags and did not want future issues with the tenancy and withdrew.
Your deposit was refunded in full and the property has been re-let.
Wishing you all the best in your future search.
★★★★★ 5/5
GoogleI would just like to say a huge thank you to Sunil and his team who have managed my property for many years.
They have provided a first class service, taking care of anything required in a fuss free, professional, timely manner, totally removing any worries I had living many miles away.
If you require a management company, look no further!
Mary · 13 April 2025
Agent replied · 13 April 2026
Thank you so much for your kind words Mary and for trusting Sunil and the team with your property over the years! We truly appreciate your support and are delighted to hear that our service has made property management worry-free for you. It has been a pleasure working with you, and we’re always here whenever you need us. Wishing you all the best, and thank you again for your recommendation!
★★★★★ 1/5
GoogleI had a viewing booked with this company and was on my way and on getting there I was told the room was already taken and I was showed another room that was more expensive than the one I initially planned to see. They engage in bidding wars, I would not advice anyone to use them as they do this to box you into putting out offers after offers and competing with other people for same property.
Emmanuel · 1 October 2025
Agent replied · 30 December 2025
Emmanuel, we are sorry that you missed out on your chosen room, but we believe your review does not reflect the situation fairly. Our process, once a property has been viewed, is designed to be transparent and fair to all applicants.
The London rental market is extremely competitive, and it is common for a property or room to receive multiple sometimes dozens of offers after block viewings. Ultimately, the landlord has the right to choose the tenant, and this is often based on a combination of the rental amount offered and the suitability of the applicant.
As you were unsuccessful with this room, we suggested alternative options that might meet your needs as a gesture of goodwill.
★★★★★ 5/5
GoogleRegal Estates have been effective, professional, helpful, accommodating, affordable. And more!
The gold standard of what renting could and should be.
They've been quick to help me find a suitable room, quick to deal with any problem that came up, and the moving out process has also been easy and flawless. No issue with the deposit, they gave it back in full, and fairly quickly too!
If I ever move back in that side of town, I'll 100% rent with them again.
As a rule, I do not like estate agents. I have had so many bad experiences, especially in London. But Regal Estates have been a pleasure
Marco · 3 August 2025
Agent replied · 2 September 2025
Dear Marco,
Many thanks for your kind words. We will be sure to pass this on to the Team. We hope you consider us again in the future. Regards - Regal Estates
★★★★★ 5/5
GoogleI had an exceptional experience working with Nayan as my estate agent. From start to finish, he was professional, approachable, and incredibly knowledgeable. He guided me through every step of the process, answering all my questions with patience and offering valuable advice. Nayan went above and beyond to ensure everything went smoothly, making what could have been a stressful experience feel seamless. His dedication and expertise truly set him apart. Highly recommend Nayan to anyone looking for top-notch service!
Krrish · 5 December 2024
★★★★★ 5/5
GoogleI have use 'Regal Estates' services to rent my house, they are excellent. Dilu is fantastic to work with. Recently my friend sold his house through 'Regal Estates'. Everyone knows buying and selling a home can be one of the most strenuous experiences in life, but I must say she made the entire process smooth and stress free for my friend. Her knowledge, professionalism and responsiveness is top-notch. I would highly recommend her and their entire team to anyone buying or selling a home in London. They exceeded our exceptions.
Alfred · 16 October 2024
★★★★★ 5/5
GoogleI was introduced to Regal Estate through Sunil Sharma. His team have been providing an excellent service for over 5+ years. His team has always been very professional and responsive to any questions or queries. They have always been going above and beyond to manage our properties. I feel Regal Estates have been able to provide us with a bespoke service that has a personal touch. We strongly feel that other large management companies are not able to provide this service. I would highly recommend their services.PositiveResponsiveness, Quality, Professionalism, Value
Tushar · 25 August 2021
Agent replied
Tushar - Many thanks for your kind words :)
★★★★★ 5/5
GoogleThank you for all the team in Regal Estate , I would highly recommend Regal ،I rented a house from them and the transaction was very easy very professional, I lived in the house for 7 years , The owner of the house was wonderful and the office was excellent in dealing with it and very helpful, Renata was very helpful and dealing with her was excellent , I was very happy to deal with them over the years. I can classify it as the best real estate office in London, I thank all the team that works at Regal estate , especially Renata , Thank you very much for your dealings Classy and excellent services, I wish you success this year 🥰
Angela · 27 January 2024
★★★★★ 5/5
GoogleThank you Mrs. Renata Bandori for managing the office. Your services are excellent.
Nedal · 4 July 2025
Agent replied · 2 September 2025
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you are pleased with the excellent service provided by Renata. Your feedback motivates us to continue delivering the highest standards of service to all our clients.
★★★★★ 5/5
GoogleDilu was our agent and was absolutely fantastic from start to finish. She was very informative, quick and efficient at helping us find good tenants, complete all the references and paperwork needed as well as letting us know what we required to meet the legal standards as landlords. Would highly recommend.
Marcus · 13 April 2025
★★★★★ 5/5
GoogleI have changes few houses in my 5 years in London, and I can tell that this agency is one of the best. Especially Pritesh, the agent taking care of our case. He is so professional and ready to do the extra mile for the tenant, always polite and ready to answer at your questions. Happy with my experience.
Danilo · 2 March 2023
Agent replied · 30 July 2023
Hi Danilo, many thanks for your review and very kind words. We are delighted to hear your experience and we will be sure to pass this on to Pritesh. If there is anything else we can be of assistance with please do not hesitate to let us know.
★★★★★ 5/5
GoogleI called Regal Estates the other day and was put through to Sunil. I was impressed with the advice I was given by him and he understood what I was trying to achieve and advised accordingly. My tenant is staying for another year however I will be using their services for my property next year.
Pritpal · 31 January 2023
Agent replied · 30 July 2023
That is great to hear Pritpal. Thanks for the feedback. We will pass this onto Sunil. We are always here if you need us.
★★★★★ 5/5
GoogleGreat company to work with… when looking to rent a house and especially many thanks to Nayan and Pritesh for help and support in finding the perfect property for us . They both was very helpful, professional and patience with all my questions. If anyone needs any property to rent I highly recommend Nayan from Regal Estates.. The best estate agent I came across in London
Thanks once again for all your help
Patel · 27 January 2024
★★★★★ 5/5
GoogleI've worked with Renata Pindoria at Regal Estates on multiple cases, and she's been consistently excellent. She's thorough, responsive, and always goes the extra mile. There is nothing that is too much trouble for her. The paperwork is always in order, and I'd highly recommend her to anyone. Regal Estates are lucky to have her on their team.
Joanne · 16 October 2024
★★★★★ 5/5
GoogleSunil and Ramesh were recommended to us by friends who had used Regal Estates to let their house, I cannot begin to explain what a smooth and professional experience we had, especially when compared to other agents we had used in the area. They go above the beyond normal duties as one would expect and everything is carried out in a proficient manner. I highly recommend Regal Estates to other landlords.
Janki · 30 October 2019
Agent replied
Dear Janki - Many thanks for your feedback. I will pass your message onto the team :)
★★★★★ 5/5
GoogleI rented a room in a shared flat for 7 years and had a wonderful experience throughout my tenancy. The flat was comfortable and well-maintained, and any issues were always addressed promptly and professionally. Communication with the landlord/agency was excellent, friendly, straightforward, and fair.
Moving out was smooth, and I received my full deposit back on the same day I left, without any problems. I’m grateful for such a positive renting experience and would happily recommend them to anyone.
Ash · 14 August 2025
★★★★★ 5/5
GoogleRegal Estates has been very helpful and professional throughout the rental process. Communication has been clear and prompt, making everything easy and stress-free. Although I haven’t moved in yet, the experience so far has been positive. I feel confident and well-supported, and I’m looking forward to settling in soon.
Imran · 3 August 2025
Agent replied · 2 September 2025
Imran, thank you so much for your positive words. We will be sure to pass them on to the Team and wish you the best of luck in your new home.
★★★★★ 5/5
GoogleJust wanted to say a big thank you to Mrs Dilu . She dealt with my tenancy very professionally at all times and went out of her way to deal with any issues I had, I would highly recommend her to anyone.
Dariusz · 13 April 2025
★★★★★ 5/5
GoogleI had the pleasure of working with Dilu of Regal Estate and couldn't be happier with the experience and services the company provides
They were always available to answer my questions and guided me through any requirements
Thanks to Dilu. I highly recommend their services to anyone who would like to rent out there properties
Kal · 16 October 2024
★★★★★ 5/5
GoogleI was well informed of all the details of my request and how the business operates in a very professional manner. I was never rushed into making decisions. Everything was discussed through before coming to an agreement. I and my feelings were respected throughout the whole process. I am a very happy customer.
Sheba · 16 October 2024
★★★★★ 5/5
GoogleRegal Estates have been nothing short of amazing in navigating through the Covid Crisis with our property. Sunil came initially to offer his extensive advice. I would not hesitate to recommend Sunil and the Team at Regal Estates.
You will receive a caring personal service which you are sure not to get with larger agencies who are only focused on their profits.
Stephen · 14 November 2020
Agent replied
Thank you Mr Miller. Wishing you all the best.
★★★★★ 5/5
GoogleI can’t thank Sunil from Regal Estates enough. I was the buyer but he went way and above his job assisting me. Attentive, available, professional . I had a very unresponsive conveyancer and he literally kept me sane .
He also helped me get my dream flat and for that I will always be so grateful.PositiveResponsiveness, Quality, Professionalism
Aless · 25 August 2021
Agent replied
Hi Aless - Many thanks for your kind words and wishing you all the very best in your new home :)
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