Every review we hold for the Wigston office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe service we received from Jack was exceptional. I am a director of a Surveying Company & deal with many estate agents on a daily basis - unfortunately the vast majority make our job incredibly difficult !
Not in this case. Our call had initially gone through to the wrong branch, however Jack was still able to deal with our query extremely efficiently, nothing was too much trouble for him. He was also polite & cheerful (which are rare qualities these days ) he was an absolute pleasure to deal with. Other estate agencies could seriously take a leaf out of this young mans book. A perfect example of how the job should be done - well done Jack & Spencers.
Adrian · 19 June 2019
Agent replied · 17 June 2024
Thank you Adrian for taking the time to leave us this excellent review, it's great to see that the Spencers team were once again able to provide their proven, 5* service!
Best wishes, Lucy.
★★★★★ 5/5
GoogleSmooth and professional experience. Sold my house with them. Max was really personable and sorted out the valuation and marketing. Then worked with Emma who was brilliant at seeing the process through. Great communication, I was always in the loop and she really kept on top of everything. Emails were always with prompt replies and regular phone contact. Will be using again. Thank you
Rachael · 12 October 2022
Agent replied · 17 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery helpful from start to end. The people were lovely and answered every question we had. Overall amazing
Sophia · 12 July 2026
Agent replied · 12 October 2026
Thank you so much for your kind words! We are thrilled to hear that you had an amazing experience with our team. We always strive to be helpful and provide excellent customer service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleAs a first time buyer, i'd expect a mortgage adviser to help you as much as possible and make your journey less complicated. BUT unfortunately it didn't go as expected. Disappointed, it's a shame really because Demi was nice, but she made it complicated and didn't really know how to handle the business, i had to give up and go somewhere else. Waste of time, effort, fuel, and also printed out a load of bank statements and payslips for nothing!!!!!
K · 19 June 2018
Agent replied · 17 June 2024
I am sorry to read that you were not entire happy with the service you received but I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to go through the issues you have faced in more detail, please email me at review@countrywide.co.uk. Many thanks, Sarah.
★★★★★ 1/5
TrustpilotAbsolute Thieves.
Over 2 years since i moved out still have not seen a penny of my deposit. Absolute thieves being incredibly rude over email, anyone working there should be ashamed at what they do to people. I will be taking legal action for far more than the original amount owed.
Jonathon · 9 July 2026
★★★★★ 5/5
GoogleCem has helped me to purchase my first property. He's been so helpful every step of the way - firstly helping to look for the best mortgage deals for me right through to completion this week! From past experience working together I know Cem always goes above and beyond for all clients :). Cem made the mortgage process so smooth, highly recommend!!
Serena · 18 June 2022
Agent replied · 17 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery polite and welcome people. Specially Ben is a lovely guy which helped us for viewing a property. Thank you
Rasoul · 15 December 2024
Agent replied · 26 December 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Rasoul! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust wanted to say thank you to Jo, Dan and the team. I have just sold my house with them and the service has been excellent. From setting the correct guide price, to helping get the best price for me and getting involved and pushing the solicitors (wherever in the chain) to get things moving. Would highly recommend them. Very friendly, great knowledge and great service. Thanks again.
Anna · 18 June 2020
Agent replied · 17 June 2024
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Scott.
★★★★★ 5/5
GoogleI had the pleasure of interacting with Cloe who was extremely professional in her dealings with me during more than one visit. Nothing was too much trouble (even when I made the error of mixing up bookings). I would highly recommend this agent and especially Cloe for any dealings in property in their area.PositiveResponsiveness, Quality, Professionalism
David · 18 June 2022
Agent replied · 17 June 2024
Many thanks for taking the time to leave us your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust sold my late parents bungalow with Spencer's in Wigston. Assisted by the amazing Georgina and Jo,
So helpful, friendly and professional.
Thank you all so much for your help and quick sale.
Wayne · 16 December 2025
Agent replied · 16 April 2026
Thank you for sharing your experience with us! We're thrilled to hear that Georgina and Jo were able to assist you with the quick sale of your parents' bungalow. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGeorgina and Mike and the rest of the team were excellent from start to finish, always available and always keeping us informed at every stage of our sale. I would not hesitate to use Spencer’s again, and would absolutely recommend them to anyone else. Top marks, 10/10.
Gav · 16 July 2025
Agent replied · 16 April 2026
Thank you for the glowing review! We are thrilled to hear that our team provided top-notch service throughout your sale process. It was our pleasure to work with you and we would be more than happy to assist you in any future real estate needs. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSpencers were brilliant with our house purchase, in particular Chloe. She was absolutely brilliant, always on hand to answer any questions and would get back to us promptly. Wouldn't have happened without Chloe's hard work, so thank you Chloe!
Uzma · 12 October 2023
Agent replied · 17 June 2024
Thank you for your glowing 5* review . Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotSpencers of Lymington
Our property has been sold through Spencers of Lymington who are first class. They are all helpful highly professional people, efficient and friendly who knew all about what was happening throughout our sale and Neville went that extra mile advising us from beginning to end. We thoroughly recommend them without any hesitation.
Jacqueline · 2 September 2024
★★★★★ 5/5
GoogleSpencer’s has been brilliant and very responsive right from placing the offer till completion. They have always answered all our queries and are very proactive through out our buying process and has provided with all the paper work and helped to complete the sale quicker. I would highly recommend Spencer’s to first time buyers.PositiveResponsiveness, Quality, Professionalism
Kiran · 18 June 2021
Agent replied · 17 June 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGeorgina was amazing at all my request for leaflets and info and helping me find my dream home
Thanks again Georgina
Chris · 18 June 2024
Agent replied · 17 June 2024
Thank you for your glowing 5* review Chris. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy girlfriend and I would not hesitate in recommending the Wigston branch of Spencers to our friends and family. We used them when buying our first home (which was a very exciting but at times daunting experience) and the team at Spencers were there to help us along every step of the way. They were really friendly and excellent throughout the whole process from viewings to securing the mortgage, nothing was too much trouble for them and because or their excellent service we managed to purchase our dream home. A huge thank you to all the team and we will definitely be using their services again in the future
Ben · 12 October 2023
Agent replied · 17 June 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 4/5
GoogleChloe was so lovely and helpful during the process off our help to buy journey. She was accommodating and really calming for me in what was is crazy situation. Really did go all out for both me and my husband. Really appreciated it.
Thank you xxx
Chelsea · 18 June 2022
Agent replied · 17 June 2024
Thank you for your lovely review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExperience with staff at Spencers, Wigston, especially Chloe Ireland who has kept us up to date with all elements of perching the house. Very professional, and understanding. We couldn't have asked for a better service,
Thank you very much to Chloe Ireland.PositiveResponsiveness, Professionalism
Imer · 25 August 2022
Agent replied · 17 June 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy experience with Spencers in Wigston was exceptional. All the staff was professional, friendly and really helpful. I would give them 6 stars if I could. Thank you all.
Michael · 12 October 2023
Agent replied · 17 June 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am posting from a relatives account but we really wanted to say how reassuring and knowledgeable Jack Payne was from Spencer’s. He took us on a tour around a property which was our best service - we have looked around various properties and he definitely out did various other companies. Excellent service!
Thank you
Jessica · 19 June 2019
Agent replied · 17 June 2024
Thank you Jessica for your glowing 5* review of our Spencers team. It is always great to read such positive reviews from our clients.
Best wishes, Lucy.
★★★★★ 5/5
GoogleWe are dealing with Gem as our mortgage advisor and he has been amazing every step of the way so would thoroughly recommend for anyone looking a knowledgeable yet friendly person on your side
Sam · 16 July 2025
Agent replied · 16 April 2026
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMany thanks to Spencers and especially Cem Kucukdevlet at Countrywide Mortgage Services for all his help sorting my new mortgage deal. Always goes the extra mile to help his clients. Would highly recommend this branch and his services to anyone.PositiveProfessionalism
David · 18 June 2022
Agent replied · 17 June 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSpencers were very helpful when an issue occurred at the time of moving into our new property. The lady in charge "Jo" turned up in her car to collect my keys. While "Alex" in his car took me and my dog to our home. The whole team go that extra mile which is a confidence booster.
Joanne · 16 September 2024
Agent replied · 24 October 2024
Thank you for your thoughtful 5* review Joanne! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent experience with staff at Spencers, Wigston, especially Dan who has kept us up to date with all elements of our mother's house sale. Very professional, courteous and understanding. We couldn't have asked for a better service, thank you all very much.PositiveResponsiveness, Quality, Professionalism, Value
Nicholas · 25 August 2021
Agent replied · 17 June 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
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