Trusted Agent profile · Wigan
★★★★★
614 reviews across 1 platform
57-59 Ormskirk Road, Wigan, WN5 9EA
Breakey & Co's office in Wigan, at 57-59 Ormskirk Road, is rated 4.7 out of 5 across 614 reviews on 1 platform, including 614 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Breakey & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Wigan office, from every platform, shown as written. First names only.
5/5
GooglePurchased a buy-to-let through Breakey. Katie was great from start to finish, putting up with my constant queries and demands. Great service, thank you!
Thank you for you great review Darryl, glad we could help
5/5
GoogleI would like to thank Katie Charnock and Laura Payne at Breakey for their commitment to selling our property. We were kept updated and able to trust their Professionalism without question. Would definitely recommend
Hi Marie, Thank you so much for you great review we really appreciate it
5/5
GoogleI had a great experience working with Breakey & Co, especially Katie, who was incredibly professional and always ready to assist with any enquiries. Her support was invaluable, particularly when it came to liaising with solicitors and pushing through any delays caused by negligence. Katie’s proactive approach helped ensure steady progress throughout the process. I strongly recommend Breakey & Co for their dedication and outstanding service.
Thank you so much for this review and kind words Orhan, we are so pleased that we were able to help you
5/5
GoogleFirst week in our forever home. Can’t thank the sales team enough for helping us purchase our first home. They went above and beyond with communications, helping to push completion with the vendor and their solicitor and assisting with our never ending viewings. On the day of collecting our keys, we were giving the sweetest little box with two cups & keyrings. What a lovely little gesture 🥰 Thanks again x
Hi Samantha, thank you so much for your kind review, we hope you are so happy in your first home.
1/5
GoogleAwful agent when buying, When you call the branch it either engaged or voicemail. Impression I got was i was disturbing them No one even says hello when you call just "breakey", I had no choice to use as a buyer but certainly wouldn't sell with them at all.
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your experience. We always aim to provide a professional and responsive service, so we’re sorry if you felt this wasn’t reflected during your purchase. We appreciate your comments regarding our telephone service and will take them on board. Having reviewed your file, we can see that the transaction was delayed due to the probate process. Unfortunately, probate is outside the control of both ourselves and the seller, so we were unable to influence those timescales. In relation to your comments about contacting the office, if our team are already assisting other clients, calls may occasionally go through to voicemail. We do monitor our messages and return calls as soon as possible, so we’re sorry if this didn’t meet your expectations. We genuinely appreciate all feedback as it helps us continue to improve, and we wish you all the best in your new home.
5/5
GoogleI had a great experience working with Breakey& Co Estate Agents. The team is highly professional, responsive, and trustworthy. They kept me informed throughout the entire process and were always available to answer my questions clearly and promptly. Their attention to detail and commitment to customer satisfaction really stood out. I would highly recommend them to anyone looking to buy or sell property.
Hi Eyup, thank you so much for the great review, we are so gld that you had a postitve experience.
5/5
GoogleWhat a great experience with Breakey & Co. From the initial valuation with Charlotte, really pleasant and knowledgeable of the area inc prices, hence why I chose them over the other agents. Sold the house on the day of the first viewings. From there on Katie Charnock in the office dealt with the sale process, she was always very polite and kept me informed with updates along the way and between them and the solicitors, the sale went through within two months which is amazing. I would definitely recommend Breakey & Co to family and friends. Thank you to all
Hi Lorraine, thats such a lovely review we are so glad that we were able to help.
5/5
GoogleJust sold my property with breakey & co Katie Charnock was superb throughout the process nothing was to much trouble a pleasure to deal with definitely recommend the company thanks again Paul
Thank you so much for this fabulous review Paul
5/5
GoogleBeen such a smooth process getting a property for rental with these guys. Communication has been spot on with any questions answered promptly. Special mention to Laycie for sorting everything for us and making it an enjoyable experience.
Thank you for your review Jack we are so glad we were able to help
5/5
GoogleThanks to all involved in the sales process at Breakey, a friendly team always there to assist an provide info and updates to the progress. Big thanks to Ella who has been great and a wealth of information from start to finish, she went above an beyond at every point and having somebody at the end of the phone for questions, queries or advice has been very reassuring and definitely helped to make the process less stressful. 5 stars for Ella and her colleagues!
Thank you so much for your review, so glad we could help
5/5
GoogleI sold my house through Breakey a few months ago and now my partner is selling his with them too. What stood out for us is the attention to detail in the photos which were done for both houses by Lisa. She spent ages getting everything right and to show the house in the best light. She is very knowledgeable and helpful. We are very happy with the service from Breakey so far!
Hi Sally thanks so much for your great review, we all appreciate it
5/5
GoogleKatie was the lady who showed us around a bungalow at the weekend, what a great experience, this lady had the answer to all my questions explaining everything in detail absolutely the best I have seen this weekend, we have looked a 6 House's the other 5 agent's where useless " not my area, I need to check in the office,I only show you around and I don't live here" are what other estate agents people said all weekend to us , not good. I think this feels more like a review about Katie and it is she was fantastic
Thank you for your lovely words, Katie always goes the extra mile!
5/5
GoogleAmazing service from start to finish. Abby took over the contract early on as the previous agent left the company. Abby was fantastic at keeping me updated throughout the sale with viewers, feedback, returning calls, she is always very polite and professional in her role always happy on the phone and made a very stressful experience a lot easier. Can only say a massive thank you to Abby in particular but all the staff concerned you have a fantastic team and if I was (but I’m not) gonna move again I would definitely use you guys. Thanks again .
Thank you so much for your review, if you ever do need us you know where we are 😊 …
5/5
GoogleLisa has visited my home today to take the photographs ready for the property to be advertised on the market for sale. Lisa was very friendly, knowledgeable and professional, she talked me through the process beforehand and once the photographs were taken, Lisa showed me the photos of each room and to make sure that I was happy. Thank you Lisa.
Thank you very much for taking the time to give us this amazing review, we really appreciate it
5/5
GoogleI’d like to leave a positive review for Mia Clayton. The service levels we received from Mia, compared to our own estate agents, was exceptional and much appreciated. Thanks again, Mia. Michael & Ashleigh
Thank you both for your review, we appreciate it
5/5
GoogleExtremely happy with this estate agents. Been very professional and helpful answering all of our questions and also finding out anything they were unsure off. Very quick to contact back. Would definitely use them again, as well as recommend to others
Thanks so much, Rachel. We are so glad we were able to help
5/5
GoogleWe are getting closer to the completion date for the sale of our property. We live in Australia and are selling our UK home. Ella and the Breakey team have been amazing, helpful and friendly from the beginning. It's stressful enough to sell a property, but even more so from the other side of the world and I feel that Ella has gone the extra mile to make the process as smooth as possible. If you are looking to sell a property, then I highly recommend Ella at Breakey and Co x
Hi Andrea thank you so much for your lovely review we really do appreciate it
5/5
GoogleLisa was friendly, efficient, and helpful. The photos she took for the selling of our property were exceptional, really highlighting the features and showing the space of each room.
Thank you so much for your review we are so glad you like your photos
1/5
GoogleThe sales person quoted their fee as 0.75% but never mentioned VAT. I think this is totally unacceptable as I'm a consumer and not a commercial client. I also found the service like pulling teeth - having to chase follow ups and information. When I complained (which did take me a few months as it was a busy time moving between storage and houses) they tried to make me feel like I was blackmailing them because I complained after the sale and we got asking price. I had evidence of a conversation with our solicitor about the VAT and they said Breakey should have told us about the VAT but we didn't want to hold things up we stupidly paid it and complained later. I would never lie in a complaint, I was just fuming about the VAT and the level of service was terrible compared to when we used them 6 years earlier. Not sure what happened in those 6 years as they were great the first time we used them. The photos weren't the best either. One photo made the room looked all squashed and I had to retake the outside ones. Luckily our house sold itself within a week so it wasn't too painful having to constantly chase for viewers opinions.
“Luckily our house sold itself within a week so it wasn't too painful having to constantly chase for viewers opinions”…. “I also found the service like pulling teeth - having to chase follow ups and information” … We are unsure why you would give a negative review as it appears that you are stating that not only was the full asking price achieved, but it achieved this in just over a week, both of which are results that we ultimately strive for. We suspect therefore that the negative review is based on our refusal to cancel the VAT element (which we don’t keep incidentally, it goes to the government). Regarding your query as to what has changed in six years? We don’t think anything has, certainly not negatively, as we still charge VAT as we did six years ago and we still display our fee fully inclusive of VAT in the first paragraph of the document that you must sign for us to be market your property. The first paragraph states VAT five times in a little over two lines and we sent this document to you twice and also advised that you had a right to cancel within fourteen days of signing. We can’t publish this document on an open forum without your permission, (we note that you have published our valuer’s handwritten notes to reinforce your objection to VAT being payable) but we don’t know what else we could have done other than to refund you monies to avoid a negative review, and we simply won’t do that.
5/5
GoogleI couldn’t have done this sale without Millie, she has really gone out her way to help me and communicated with me daily with updates. I haven’t had the best experience with my solicitors. However, Millie acted on this for me efficiently and got everything sorted for me. Thank you Millie, you have been an amazing help, really appreciate it!
Thank you Melissa, we really appreciate you review, so glad we got you there in the end
5/5
GoogleRecently bought our first house through Breakey & Co and i can't fault it at all, from start to finish any questions we had was answered straight away or same day depending on the query, Ella was dealing with our purchase and she was incredible, everything we needed or asked she dealt with promptly and quickly especially when solicitors was taking their time! Very friendly and always understood our point of view when chasing, Highly recommended x
Thank you Natasha glad you had a good experience, good luck in your new home
4/5
GoogleSasha was fantastic and kept us up to date with the progress regularly and was always happy to help with our issues during the sale of our house.
We’re delighted you had a great experience with us. It was a pleasure helping you with your property journey!
5/5
GoogleI would highly recommend Breakey & Co to anyone who is selling their home. All the staff are extremely helpful and go that extra mile to make your experience easier and stress free. A special shout out to Ella McManus who was amazing. Ella always kept me in the loop with phone calls on each step of our journey towards a sale. Thank you so much.
Hi Tina, thanks so much for your great review, glad we were able to help
5/5
GoogleBreakey and Company have helped me massively in making a move that in truth, I found very difficult. They were very helpful and supportive, but above this, are excellent in their field.
Thank you for your kind words Andrew, glad we were able to help
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Yes. In The Trusted Agent 2026 awards: Breakey & Co, Wigan won Platinum.
