Every review we hold for the Wigan office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently spotted an advertisement online for a property valuation from Alan Batt and decided to enquire. it gave me a quick computer algorithm and then followed up with the offer of a more personalised valuation if I gave further details and photographs etc. I completed the details and quickly received a text message to let me know someone would get back to me within 24 hours. In no time at all I had been contacted but there was no pushy salesman on the end of the phone. Quite the opposite, I received a nice text asking if I didnt mind them calling sometime to discuss. I agreed and chatted to Alan about my valuation, the current market and things in general. At no point was I pressured and this meant a lot to me. He said he would leave me to think things over and if I was happy he would text again in a few days which he did. I was made up with the valuation and all the details I received as well as the overall service. I decided not to sell on this occasion for my own personal reasons but when I do I would contact Alan Batt in a heartbeat! Can't recommend them enough. Thank you :-)PositiveResponsiveness, Quality, Professionalism, Value
Jenny · 12 January 2022
Agent replied · 11 January 2025
Thank you for your kind words Jenny
★★★★★ 5/5
FacebookTremendously helpful from start to finish. Nothing was too much trouble. Klaire went the extra mile and provided great support and advice which was so important since we were not local to the area. Fantastic service, thank you. Jane & Lynn.
Ethan · 1 July 2019
Agent replied
Thank you for your kind words 👍
★★★★★ 5/5
GoogleVery impressed with the efficiency of the staff at Alan Batt especially Lisa who kept me informed with regular updates. I would highly recommend this company.
Ella · 27 August 2022
Agent replied · 27 August 2023
Thank you Ella
★★★★★ 5/5
FacebookChris Crypto is hardworking and honest! You have to trust your agent not to oversell you. Chris is someone you can absolutely trust!! He will work hard to get you the best coverage on Forex Binary Investment. I trust him so much, he helped me to earn $8000 within a week I will be referring all my Friends to him.
Contact him now on..
WhatsApp:+16198164126 thank you.
Viedad · 13 January 2021
★★★★★ 5/5
GoogleFantastic company, friendly and knowledgeable staff, and a speedy and efficient service. Staff always happy to help, fees are not extortionate, our house was sold within a week of the advert going live, (less than 2 weeks from instruction)
Would highly recommend!
Daniel · 24 September 2024
Agent replied · 24 October 2024
Thank you Daniel
★★★★★ 4/5
Google4 stars so far....hope to give 5 once completed. Lisa and the team are very efficient and patient when I bombard them with questions!
Linda · 27 August 2022
Agent replied · 27 August 2023
Thank you Linda
★★★★★ 5/5
GoogleBought a lovely 3-bed house via Alan Batt. Klaire was my direct contact and she is truly a gem! The process of straight forward and uneventful. Definitely recommend this company and Klaire.PositiveProfessionalism
Reza · 21 June 2021
Agent replied · 20 June 2024
Thank you Reza
Merry Christmas and Happy New Year and Happy New Home 🏡 …
★★★★★ 5/5
GoogleI sold a property with Alan last year and the personal service given by the whole team was fantastic, with particular thanks to Klaire in the sales team. I’ve since recommended the company and will continue to do so
Natalie · 16 April 2019
Agent replied
Thank you for your kind words Natalie
I will make sure the whole team sees them and especially Klaire
★★★★★ 5/5
GoogleI have felt with Alan Batt estate agents a number of times. They are always attentive and give a prompt and reliable service.
William · 26 May 2025
Agent replied · 15 April 2026
Thank you William
★★★★★ 5/5
GoogleGreat experience. Alan advised us with regards to the price with offers over it and delivered a sale within two weeks. Staff at the office were excellent and kept us iformed of developments throughout the process.
David · 24 October 2024
Agent replied · 9 November 2024
Thanks David
★★★★★ 1/5
FacebookArranged to view a property, saw the property Sunday, questioned the questions/making offer process as the confirmation received for the viewing had just been a text message but no email with contact details. Estate agent showing said just use the email from website or call. We liked the property, went home, spoke about it, wanted to make an offer but had some concerns. Sent an email to estate agent same day, told them we wanted to make an offer but had a concern and requested a second viewing. Monday, estate agent called, an offer below asking price had been made by another buyer but not yet accepted by vendor. Estate agent assumed vendor would accept, so wouldn't give us a second viewing despite me telling her that we have everything in order and could move forwards with no chain. If I was a seller, I would not use them. As a buyer this property was well below our budget, but who would know, the estate agent was only interested in selling ASAP! Not the impression we'd got when researching.
Jacqueline · 8 July 2020
Agent replied
This wasn’t the case and if you’d like to call our office we’d be happy to clear up your misunderstanding.
This property has not been sold for under asking price and we ensure all buyers are given a chance to put an offer forward after viewing
★★★★★ 5/5
GoogleGreat team. Klaire, Luke and Lisa were always on hand when we needed anything. The whole process was easy from start to finish. Thank youPositiveResponsiveness, Quality, Professionalism, Value
Ryan · 21 June 2021
Agent replied · 20 June 2024
Thank you Ryan
★★★★★ 1/5
GoogleWe was very interested in a house we payed the holding deposit. 8 days later we still hadn't heard back so we phoned the credit check company and thay had not even received the forms . We then phoned the alan batt and thay made some story up that thay were just about to contact us . We got are money back after 4 days 3 days later thay are now Letting it . I no thay wouldn't tell us but the really reason we was suitable was because we have kids and dont suit the area in there eyes .
Michael · 15 April 2020
Agent replied
Hi Michael
We operate a zero tolerance discrimination policy. The reasons the landlord did not proceed with your application had nothing to do with the fact you have children. Many of our tenants have children . If you believe you were treated unfairly you have the right to refer the matter to the Property Redress Scheme for an independent review of our actions
Regards
Holly Smith ( Lettings Manager )
★★★★★ 5/5
GoogleAbsolutely fabulous! I was so worried about how the whole process will look like, but everything was made so easy and straightforward! The communication was impeccable and I couldn’t be happier with the service! Thank you so much 😊 …
Victoria · 26 July 2024
Agent replied · 25 August 2024
Thank you for your kind words Victoria
★★★★★ 5/5
GoogleI can’t recommend Alan Batts estate agents enough - all three of the proprieties I have sold have been through Alan Batt estate agents. It is the most friendly and professional service I have received and they go the extra mile to help at every stage. You only need to pick up the phone and invite them around to your house and you will see for yourself.
Mike · 27 August 2022
Agent replied · 27 August 2023
Thank you Mike
★★★★★ 1/5
FacebookI used Alan Batt to manage the tenancy of my house. I can honestly say, from start to finish it was a stressful and distressing experience. They did not look after my property at all and when I finally got the tenants out, it cost me thousands of pounds to rectify the damage done. Alan batt were so poor, they didn’t even claim the correct amount of money back on the deposit so I only got 200 pounds back. These agents don’t care at all about the properties they are paid to manage. They are in fact a disgrace.
Charlotte · 14 September 2019
Agent replied
Charlotte
I have cared for all my clients for over 35 years and I would invite you to email me the details concerning this post and I will personally investigate the matter and report back to you in full
Thank you …See More
★★★★★ 5/5
FacebookWe sold our house with Alan Batt within 3 days. Klaire and all the team were absolutely brilliant from sale to completion, always kept me updated and listened during what can be a stressful time.
I only wish our new home was up with the same agent, but overall we had a smooth journey. I would definitely recommend Alan Batt and if they say they will do something they will do it, I can’t thank them enough 😀
We love our new home 🏡
Joanne & Andrew
Joanne · 23 August 2019
Agent replied
Thank you Joanne and Andrew
This means a lot to us
Hope you new home is a very happy one
★★★★★ 5/5
GoogleI can’t recommend Alan Batts estate agents enough - all three of the proprieties I have sold have been through Alan Batt estate agents. It is the most friendly and professional service I have received and they go the extra mile to help at every stage. You only need to pick up the phone and invite them around to your house and you will see for yourself.
Mike · 21 June 2022
Agent replied · 20 June 2024
Thank you Mike
★★★★★ 5/5
GoogleProfessional service. Alan efficient and very informative- thank you.
Mel · 10 August 2025
Agent replied · 15 April 2026
Thank you Mel
★★★★★ 5/5
GoogleFantastic service, well informed staff with a professional and friendly approach who can not do enough to help. Alan Batt and his team outline a business philosophy that is unique and stands out from the competition . Will always enlist their help again in the future. Special mention for Klaire who ticks every box relating to the kind of person you would want helping and handling all areas of the Property market. Well done and thanks again.
Paul · 15 April 2020
Agent replied
Thank you Paul
★★★★★ 5/5
GoogleI had my house valued by Mr Luke Riley
He was very professional , friendly gentleman who gave me great tips on how to present my house to the viewing public to get the best possible price , due to his expertise my house was sold within 24hrs
I would recommend him to any seller , he
is a great asset to Alan Batt
Siobhan · 27 August 2022
Agent replied · 27 August 2023
Thank you for your kind comments
I will make sure Luke sees them
★★★★★ 1/5
FacebookWe found Alan batt disappointing trying to sell our house. No good ideas on how to help sell and had lots of no shows for viewings with very little engagement or consideration from staff. Had a viewing last week and they didn't show up, turned out that they had cancelled but didn't think to let us know. Had pictures that could of looked a lot better or freshened up. Oh and they didn't think it would be a good idea to put the fact that we had 2 parking spaces available online, by which we had to remind them to add that information. Poor service and would not recommend
Charl · 5 September 2018
Agent replied
I am sorry you feel this way
Jamie approved the brochure at the beginning of marketing and never mentioned the the parking spaces at the time
Your property has been one of our most widely advertised and you have had several offers that you have refused …See More
★★★★★ 1/5
GoogleTerrible service with Alan Batt lettings. We had issues with the water in the property which, even though this had been deemed not fit for purpose, wasn't sorted for about a year. We had been raising issues with damp in the property for almost 12 months as well, and nothing was done, which caused me to be quite ill. Even when they were made aware of this, this was still ignored, and still hasn't been completely sorted. They constantly have to be chased to get things done. We ended up just moving out instead.
Samara · 28 August 2018
Agent replied · 27 August 2023
Hi Samara
I am very sorry you have had a poor experience of our service
Can you please email me personally at alan@alanbatt.co.uk full details of the issues you have experienced and I will fully investigate them on your behalf
Thank you for taking the time to draw this to my attention
Alan
★★★★★ 4/5
GoogleUp to today's date 03/09/24. Buying with them has been pretty painless. So this may change to higher or lower depending on how the sale goes. Good communication with Charlotte from Alan Batts.
Naheed · 24 September 2024
Agent replied · 24 October 2024
Thank you for your kind words
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