5/5
Excellent service from Alan Batt and in particular Charlotte Jones who responded to all my e-mails / calls.
Agent replied · 25 August 2024
Thank you Paul

Trusted Agent profile
★★★★★
288 reviews across 2 platforms
78 Market Street, Wigan WN1 1HX
Alan Batt's Wigan office at 78 Market Street is rated 4.7 out of 5 across 288 reviews on two platforms, including 223 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Alan Batt won in 2026. Checked 9 October 2026.
Generations of Wigan residents have trusted Alan Batt Estate Agents to provide them with exceptional property services for well over 30 years. We're proud to say, we've helped thousands of families and individuals realise their property dreams throughout every stage of their lives. From first time buyers starting out on the property ladder, families looking for the perfect place to raise their children and all the way to retirement and beyond, we're here to make your next move a more satisfying and pleasurable experience. You'll always get warm welcome at Alan Batt Estate Agents so please get in touch and let us show you why we're Wigan's most trusted estate agency.
Trusted Agent 2026 results for Alan Batt. Each award is assessed separately from the review sites.
Every review we hold for the Wigan office, from every platform, shown as written. First names only.
5/5
Excellent service from Alan Batt and in particular Charlotte Jones who responded to all my e-mails / calls.
Thank you Paul
5/5
Batts we're not our agents but they have been fantastic, on the ball and have given us more help and advice than our own (which has been non existant) If it wasn't for them we would have had no clue of the next steps. If we were to move again (god forbid) we would definitely be using them as our agent
Thank you Lisa. It was a pleasure helping you to move
5/5
We cannot praise Alan Batt and his very able sales negotiators Charlotte Jones and Sarah Trotter enough. All the way through the sales process we were kept informed of progress and viewer’s feedback. They worked diligently. Selling a …
Thank you Marsha. We will ensure Charlotte and Sarah see your comments
5/5
Nothing but positive things to say about this company and with working in the industry, I know it can be few and far between sometimes! Luke came to the property to value it, was very chatty, made us feel comfortable whilst being very …
Thank you for your kind words Danielle. I will ensure Luke and Charlotte see them
5/5
After an unhappy sixteen weeks with another Agent I switched to Alan Batt. Everything was arranged very quickly - Photos, Sale Board, etc. Within 4 DAYS Alan and his Team had arranged as many viewings as the other Agent had managed in 4 months, and with a sale quickly agreed. Brilliant service!
Thank you for your kind words Malcolm My team will be very pleased
5/5
Great service throughout and would definitely recommend
Thank you Amanda
1/5
What a waste of time and effort. Didn’t even come out to see the house. Sent a photographer out and then copied all the info from the estate agent we purchased from. Wouldn’t recommend them to sell a dolls house. our own fault for believing their own spin. Believe they are the best so no need to try to hard, or at all. Only interested in up selling. What a waste of a couple of months
Hi Martin We are disappointed you have taken to social media without following our normal complaints procedure. We have discussed your situation at length with you and we agree it is better for all parties concerned if you use another agent. We send our best wishes to you and your third estate agent.
5/5
Recently sold my house via Alan Batts. Alan and the team were brilliant from start to finish. Would use them again for any future sales.
Thank you Oliver
5/5
We bought our dream home through Alan Batt and could not fault the service. Many thanks to Lisa and the team. After what seemed like forever we finally moved in last Friday and couldn’t be happier.
Thank you Kate We all hope it will be a very happy home for you and you will create lovely memories there
5/5
I had a fantastic experience with Alan Batt Estate Agents, Amy and Charlotte super efficient & very personable, everything went really smoothly from the First email, enquiring about the property, arranging the viewings and communication …
Thank you Gary
5/5
Many thanks to Luke for all the help and advice on selling our house (and other matters). Even though we were using another agent, his caring and helpful attitude has been fantastic. Luke really went above and beyond. His customer service is excellent, can't thank him enough.
Thank you for your kind words Paula Luke will be very happy to see this
5/5
Excellent friendly and Marketing service. Could not do enough for you especially when bottom of chain broke and had to start from scratch again! Viewers lined up in no time and buyers found almost immediately. Thank you Alan, Klaire and team for doing a great job. Highly recommend.
Thanks Jeff It was a pleasure selling for you
5/5
Our whole experience of dealing with the Alan batt estate agent and all of the team has been excellent from start to finish,and Charlotte Jones in particular as gone above and beyond helping and assisting us all the way ,and for that we are very greatfull.
Thank you for your kind words Phil. I will make sure Charlotte sees them We all hope you have a very Merry Christmas and a Happy New Year
5/5
Great efficient, proactive team from start to finish for the whole selling process (which only took 3 weeks). Communication was great from the sales team, who are very friendly, honest and helpful. Highly recommend 👌 …
Thank you Victoria
5/5
Thank you for the re valuation and advise before and after our works, highly recommend Alan excellent communication throughout
Thank you Debbie You have a lovely home ❤️
1/5
Unfortunately Alan Batt are the worst letting agents I have ever dealt with. Awful communication from the get go, the property I moved into was dirty (to the point where mould was growing on several blinds) and had broken windows etc. and when I raised this multiple times no action was taken. I had no washing machine or dishwasher for around 6 months and then was told that the house was going up for sale. Worst experience ever it made me very ill and it was obvious they didn't care about the letting side of things. As soon as I was purchasing the house they were chasing me regularly asking for updates - funny how I wasn't treated the same as a tenant. Awful.
I am very sorry you feel this way. I don’t understand why you didn’t raise this issue as a complaint to me or my managers at the time. You bought the property on the 25th March over 3 months ago. You also had the right to submit a complaint to our regulator the PRS.
5/5
Alan Batt Sales and Lettings - love them! So.... for those of you buying a house at the moment, you will know exactly what I am talking about. Estate agents that don't call/email you back when the say they will, don't remember your name, who you are, let alone the property you are interested in or dare I say it, you actually try and book an appointment to view. I have dealt with pretty much every estate agent in the Wigan area and I can honestly say that Alan Batt and my dealings with Lisa have been contrary to every other experience. As a buyer she (and the team) have been amazingly supportive, thoroughly communicative and have rebuilt my trust in the process. For those selling, I would highly recommend using them, as I think their approach swayed my decision on which property to purchase.
Thank you for your kind words I will make sure Lisa sees them
5/5
Alan was very informative and gave us all the options we had open to us. Highly recommended.
Thank you Alison
5/5
We decided to put our house on the market with Alan Batt Estate Agents as Alan has a reputable name within the business. We was not let down, I can’t thank the staff enough for all they did for us, especially Klaire. Klaire was so helpful and professional from start to finish. Within 24 hours of our house officially being on the market we had a viewing and accepted an offer. The condition of the sale from our then buyers asked for no further viewings and we meet there request. We was so happy, but selling and buying a house don’t always go to plan. The buyer had a change of circumstances and our house was then back on the market. Klaire contacted us immediately and assured us that she will contact all those who had shown interest in the house whilst the previous offer was accepted. Klaire did just that, the reserve list was a success, again within 24 hours the house was sold stc. We never needed to contact the office for an update, Klaire was brilliant and her customer service skills shone. I would highly recommend Alan Batt and his team, special thanks to Klaire, your a star!
5/5
Alan Batt estate agents have been great with our purchase. Highly recommended. Ashleigh McDonnell has been amazing, she is very helpful, professional and always available to speak to. I can’t thank her enough for everything, and especially her patience during our purchase journey.
Thank you for your kind words Debbie. I will make sure Ashleigh sees them We hope you have a very Merry Christmas and a Happy New Year
5/5
Thanks to Alan and the team for getting my house sold! Having been on with another agent at the start of the year, Alan came to see me as I was struggling to sell. His experience and local knowledge is next level and he was able to achieve what others couldn’t in a week. They are realistic, reliable and extremely hard working. Thanks again team!
Thank you George
5/5
I recently spotted an advertisement online for a property valuation from Alan Batt and decided to enquire. it gave me a quick computer algorithm and then followed up with the offer of a more personalised valuation if I gave further details and photographs etc. I completed the details and quickly received a text message to let me know someone would get back to me within 24 hours. In no time at all I had been contacted but there was no pushy salesman on the end of the phone. Quite the opposite, I received a nice text asking if I didnt mind them calling sometime to discuss. I agreed and chatted to Alan about my valuation, the current market and things in general. At no point was I pressured and this meant a lot to me. He said he would leave me to think things over and if I was happy he would text again in a few days which he did. I was made up with the valuation and all the details I received as well as the overall service. I decided not to sell on this occasion for my own personal reasons but when I do I would contact Alan Batt in a heartbeat! Can't recommend them enough. Thank you :-)PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind words Jenny
5/5
I had previously had my house for sale with another agent which I felt wasn’t marketed properly only 9 viewings in as many weeks so I took it off the market did a redecorate and called Alan Batt - best thing I ever did I had 8 viewings in the first day and lots more lined up - my house sold in a few hours and well over the asking price! Thank you everyone at Alan Batt I wouldn’t hesitate to recommend you!PositiveQuality, Professionalism, Value
Thank you for your kind words Lesley
5/5
Couldn’t recommend Alan and Batt more! Klaire was amazing and went above and behold to get us the property we wanted while making the process hassle free 😊😊 …
Thank you Rafaela and I will pass your kind words onto Klaire
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Alan Batt's Wigan office has 288 reviews across two platforms: 223 on Google, 65 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
Alan Batt is rated 4.7 out of 5 across all 288 reviews, and 4.7 out of 5 on Google from 223 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Alan Batt, Wigan won Trusted Agent; Alan Batt, Standish won Gold.
Alan Batt, 78 Market Street, Wigan WN1 1HX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.