Alan Batt reviews

★★★★★ 2/5

Google

We recently used Alan Batt Estate Agents to sell my mum’s house. At first, things started off well. Alan himself was very prompt in coming out to give us a quote and assured us that his team would negotiate on our behalf to get the best possible price for the property. The photographer they sent was lovely, quick, and did a great job presenting the house. We also received a good number of viewings early on, which we give credit to Alan Batt for. The only other positive we experienced was their partnership with a company called ASAP, who step in once the sale is agreed. ASAP ensured a smooth transition through to completion, and we had great communication with them throughout. However, the experience quickly began to sour once we were handed over to a staff member named Charlotte for the remainder of the sales process. Communication with her was not easy, and we didn’t feel she was working in our best interests. The house was listed at £475,000. Within a month, we received an offer of £420,000, which we declined. Shortly after, Charlotte advised us to reduce the asking price to £430,000, which felt premature and geared more toward a quick sale than achieving the best price. We refused, but the same buyer was entertained again and again, even booking a third viewing. After this, they claimed the house wasn’t worth more than £430,000, a conclusion that seemed encouraged by the continued engagement from the agent. Later, we received another offer for £450,000, which we also declined. At this point, Charlotte began pressuring us heavily to accept it, saying we’d had many viewings with no higher offers and that due to the time of year (approaching December), interest would soon die down. She even cited a valuation range of £425,000, £475,000, which we had never agreed to or been told. We strongly felt our house was worth the asking price and decided to hold our ground. In the end, we became so frustrated with how Charlotte was handling the sale that we chose to switch estate agents. Ironically, just before the change and before Christmas, we received an offer close to asking price. Once again, Charlotte encouraged us to accept it, but when we pushed her to go back and ask if the buyer would match our full asking price, they did. Our experience left us very disappointed. If you're looking for an estate agent who will truly be on your side and work to get you the best price, I would not recommend Alan Batt. In our case, we felt pressured to accept lower offers, and it seemed like the priority was closing the sale quickly, not negotiating in our best interest.

Aye · 24 May 2025

★★★★★ 5/5

Google

Thanks so much to Amy, Holly, and the rest of the team at Alan Batt for assisting with the purchase of our new property. Communication and whole process from start to finish has been fantastic would definitely recommend!

Luis · 15 March 2026

★★★★★ 5/5

Google

The whole selling process has been exceptional. I have been kept informed at all times from overlooking the sales text and photographs to completion. The Streets app was a great help to. Many thanks to Charlotte and the rest of the team

Anne · 15 December 2025

★★★★★ 5/5

Google

A great experience overall - I have no complaints, and Ashleigh was great from start to finish. She made sure to keep me updated through everything and there was never a need for me to chase anything as she was always one step ahead. I will definitely use again in the future, and recommend to my friends and family. Thank you again!

Emily · 7 December 2024

★★★★★ 1/5

Google

Genuine review despite the owners bullying reply asking me to remove. Speaks volumes on their character. Many other reviews say the same. Enquired to view a property . Nice lady rang me but couldn't understand her due to language barrier . Definitely had an accent. Definitely not " local" Dont want to embarrass her by naming her as her attitude was polite unlike whoever wrote the response. . We also weren't told it was a block viewing with a few other people . We made an offer same day & rang the office to show our interest. Property then went a few days later . Doubt we were ever put forward. Such a shame as we were the 1st to offer according to the lady doing the viewings, fit all the criteria, in no chain & the house had been on over 2 months then reduced. A phone call would have been appreciated . Not a great first impression. Communication is lacking. It takes a minute to ring or email a potential offer. Only a handful viewed it so no excuse really. Their follow up comment ie denial is as expected.

Ms · 15 November 2025

★★★★★ 5/5

Google

This company are amazing . From my initial telephone contact speaking to Claire to book my valuation . Claire was beyond helpful . She was reassuring ( as selling one’s property can be anxiety provoking ) . Alan came to value my property. He was down to earth , honest and very easy to talk to . I did not feel under pressure to sell the house with him . He gave me no sales jargon . He was efficient and did not waffle . He gave me positive constructive advice about how to make the property more attractive to potential buyers . Nothing that would break the bank . He also explained the theory behind the house market and why he valued my property as he did . This was very helpful . I felt no pressure at all . Alan and Claire were brilliant . I will not be going to any other Estate Agent for a valuation as I completely trusted Alan’s valuation and advice . The fact that Alan the owner is still working grass roots out and about . Not sat in an office . I can’t praise them enough .

Janet · 18 November 2023

★★★★★ 5/5

Google

Alan Batt were fantastic in helping us sell our home. We had previously listed with another agent who had struggled to make much progress due to challenging circumstances but often failed to communicate effectively. After deciding to swap to Alan Batt, it seemed like all our issues went away! They were fantastic at arranging viewings and assured us they could find us a buyer, and they did! Great service and would highly recommend!

Rees · 15 December 2025

★★★★★ 5/5

Google

Excellent customer service from start to end. Ashleigh was superb! Keeping us updated at every step. I can highly recommend

Joanne · 15 December 2025

★★★★★ 5/5

Google

It’s often said moving is one of the most stressful times of your life…we have decided to move and so far it’s been been plain sailing with the help of Alan Batt and his team. From answering any questions we have had to the photographer we cannot thank them enough for all their help so far and hopefully we will move into our dream home for our well earned retirement👍 Just like to thank Alan Batt and his team especially Luke and Holly at the Wigan branch and Amanda the Sales Progression Manager. They have handled the purchase of our new bungalow and the sale of our house extremely well and have been professional at all times. We can now look forward to retirement in our happy place. Thank you all so much👍

Peter · 29 April 2023

★★★★★ 5/5

Google

My friend recommended Luke from Alan Batt to sell a house. I have never dealt with anyone as professional and kind as Luke. Unfortunately he isn't able to cover my area but has gave me advice and guidence even knowing he isn't going to get the sale, that to me speaks volumes of what Luke and this agency is about. If you want to sell a house in the Wigan area and like me it's your first time and anxious, please give Luke a call! Thanks Mikey

Mikey · 30 March 2023

★★★★★ 5/5

Google

I would highly recommend Alan Batt's Estate Agents. I can't thank the team enough for their professional service. Especially Charlotte who has been a pleasure to deal with, always on hand to provide advice and updates throughout. I would also like to thank Luke for his support from the initial instruction through to completion he has been great.

Steven · 6 June 2024

★★★★★ 5/5

Google

From day one the level of professionalism was superb. The staff kept me informed every step of the way .would highly recommend using this estate agent to buy or sell my next property. Charlotte was my main contact and was very proactive in respect of all of the viewers comments . Great servicePositiveQuality, Value

Peter · 26 July 2024

★★★★★ 5/5

Google

I've had a lot of dealing with estate agents over the last few years and I can say in all honesty that Lisa went above and beyond to help get this sale through. After 5 sales falling through being no fault of ours it finally happened and I don't know who was happier I was kept informed of every part of the process and Lisa was a joy to deal with Many thanks Now I've got to find our forever home👍💯

Gilly · 27 August 2022

★★★★★ 5/5

Google

Amazing! Very helpful and sold my property in double quick time! Klaire gave me good advice throughout the full day of viewers I had booked in. As the offers came in, she helped me to decide which to accept by looking at buyers positions. Lisa and Holly were very busy booking the viewings in for me and checking in every step of the way. Thank you to you all, very happy with your service so far!

Wendy · 12 January 2023

★★★★★ 5/5

Google

After recently deciding to put my property up for sale, my first choice was, as always, Alan Batt Estate Agents. Once again, they have been professional, courteous, attentive and prompt. Communication is superb, and Alan gives his personal advice in an honest and knowledgeable way that enables you to feel trust and fairness. I would strongly recommend that anyone considering using an estate agent makes Alan Batt top of their list!

Jonathan · 15 August 2025

★★★★★ 5/5

Google

Ashleigh Mcdonnell from Alan Batt Sales was incredibly helpful and supportive throughout the entire property purchase process. Her communication was clear and consistent, making the experience smooth and stress-free. Highly recommended!

Jose · 27 April 2025

★★★★★ 5/5

Google

Ashleigh Mcdonnell was very professional and kept us up to date with every step of the sale, really pleased with her service. Alan Batt himself, did our valuation, and was a very pleasant and professional man to deal with. Overall, a great and worry free service. Would highly recommend.

JAYNE · 26 July 2024

★★★★★ 5/5

Google

Amazing! Very helpful and sold my property in double quick time! Klaire gave me good advice throughout the full day of viewers I had booked in. As the offers came in, she helped me to decide which to accept by looking at buyers positions. Lisa and Holly were very busy booking the viewings in for me and checking in every step of the way. Thank you to you all, very happy with your service so far!

Wendy · 27 August 2022

★★★★★ 5/5

Google

I have been with other House Agents but this particular company exceeded our expectations from the letting process to the purchase. Really lovely team that worked with us showing empathy where necessary and enthusiasm to support at different points. Swift response to enquiries and concerns expressed too. I’ll recommend them any day. Well done team💕

Sylvia · 15 November 2025

★★★★★ 5/5

Google

From start to finish, we were very impressed with the service we received. Our house was a one-off and the staff marketed it superbly. They quickly and efficiently secured viewings. Their office is well staffed and even on those occasions when we had to leave telephone messages, we were contacted within the hour. Similarly, email queries were all dealt with quickly and efficiently. Having secured us a buyer, the staff were very proactive in minimising delays in completion, liaising between ourselves, our solicitors, the purchasers and their solicitors. Alan Batt & Co are head and shoulders above ANY other Estate Agency. We would strongly recommend them to anyone wishing to sell their house. Everyone we came across at Alan Batt & Co was excellent and we would give a special mention to Klaire and Lisa specifically for their efforts.PositiveResponsiveness, Quality, Professionalism, Value

Alan · 21 June 2021

★★★★★ 5/5

Google

Alan Batt sales and Lettings were fantastic from start to finish. Charlotte did a fantastic job and was always on hand if I need to speak with her. Thank you for all of your help with the sale of my property. I would have no hesitation in recommending Alan Batt to friends and family.

Lisa · 23 December 2023

★★★★★ 5/5

Google

Alan Batt estate agent managed my property for seven year and provided an excellent service. The letting team made the transition from letting to selling the property to a smooth one and very helpful. The sales team provided a great support and professionalism. Many thanks to the friendly sales team especially Jane who played a key role in the successful sale of the property despite the complications. I will recommend Alan Batt estate agent for their reliability, communication and good customer relations.

Marian · 15 April 2020

★★★★★ 5/5

Google

I used Alan Batt estate agents to sell my house in 2013. The expertise of Alan and his staff had it sold in a matter of weeks. ( there was no interest in the house with the previous agent) So when i decided to move house again this year i decided to try them again. ....What can i say! My house was sold within 3 weeks!! I had seen similar properties with similar prices within the area that had been on the market for many months with other agents. I cant praise this company enough. Special thanks to Klaire who made the whole process from start to finish smooth and stress free.

Alan · 15 April 2020

★★★★★ 5/5

Google

Batts have been very good. The pictures and write-up are excellent and there has been quite a lot of interest and a number of offers. Alan gave us the best advice on how to sell the house and that paid off. Friendly staff down there that always get back to us, Charlotte does a great job of keeping us informed. They sell more houses around this area than any other estate agent, which says it all. Would recommend,

Alex · 21 December 2024