Grisdales Whitehaven reviews

Thank you for taking the time to share your positive experience with us Hakan. We're delighted to hear that Daria provided you with excellent assistance during the rental process and greatly appreciate your kind words and recognition. If you ever need any further help in the future, please don't hesitate to reach out. Thank you once again, and we wish you all the best in your new home.

Thanks so much for your kind review, Paul. We really appreciate you taking the time to share your experience with us.

Hi Robert, Thank you so much for your wonderful review. We're thrilled to hear that you and your wife had such a positive experience with our team during the process of relocating. It's fantastic to know that we were able to make the transition smooth and easy for you. We greatly appreciate your kind words and will be sure to pass on your special mention to Alison. She's a valuable member of our team, and we're delighted to hear that she provided you with excellent service. Thank you for choosing us, and we wish you and your wife all the best in your new home! Grisdales

Thanks for taking a moment to leave us a review, Mr Pullin. Debra is delighted to hear your feedback. Thanks again for choosing Grisdales and please don't hesitate to get in touch if you need any help in the future.

Thank you so much for your kind words and for sharing your experience, Tony! We’re thrilled to hear everything went smoothly and that Daria provided such great support throughout. If you ever need anything in the future, don’t hesitate to get in touch. Grisdales

Thank you for your wonderful feedback JY Kim. We're thrilled to hear that your experience renting with Grisdales was smooth and hassle-free. It's great to hear that Daria's friendly and helpful approach made a positive difference. We'll certainly take your feedback about calling/visiting us directly for the best experience onboard. If you need any further assistance, please feel free to reach out. Thanks again, Grisdales

Thank you for your kind words! We're thrilled to hear that Daria and Becky were able to assist you during this challenging time. If you need anything further, please don't hesitate to reach out, Grisdales

Morning Andriano, A big thank you for taking a moment to leave us a review. We're delighted hear that Daria was such a big help during your property search! We'll be sure to pass on your comments. Best of luck in your new home and don't hesitate to reach out if you need anything. Thanks again, Grisdales

Thank you so much for your feedback Adam. We're thrilled to hear that Debra was able to help you so effectively throughout the buying process. It's great to know she kept everything running smoothly and stayed on top of all the details. We really appreciate your recommendation and are here if you need anything else in the future. Thanks again, Grisdales

Thanks for your feedback, Paul. We're ecstatic to hear that Debra's efforts made a difference and that she was able to support you everystep of the way . We'll be sure to let her know about your comments. If you require any further assistance, please don't hesitate to reach out. Thanks again, Grisdales

Hi Jay, Thank you so much for your review. It's great to hear that Debra made your viewing experience so positive and we'll be sure to pass on your kind comments. If there's anything else we can assist with, please don’t hesitate to get in touch. Thanks again, Grisdales

Thanks for taking a moment to share your feedback, we really appreciate your reccomendation. If there's anything further we can assist with please don't hesitate to reach out. Best wishes, Team Grisdales

Thanks for leaving us such a fantastic review Lisa, we're pleased to hear that you found our team reliable, helpful and professional. Do let us know if we can be of any assistance in the future.

Thank you so much for taking the time to leave such a wonderful review, Kevin. We’re thrilled things are going smoothly and truly appreciate your recommendation. We’re here to support you every step of the way.

Morning Raymond, Thank you for your feedback. We’re sorry to hear that your experience with Grisdales did not meet your expectations. We understand there were issues with the original buyer. We have a system in place to vet buyers and these checks were completed. Unfortunately, the buyer chose not to respond post-offer, which led to delays. We have taken steps to prevent similar issues from this individual in the future. While we did conduct some viewings, we appreciate your frustration with having to handle some yourself and apologise if you felt unsupported during this time. Regarding the advertisement of your property, due to its location, we focused our marketing efforts through the nearest office. We also utilise Rightmove, OnTheMarket, our website, and email marketing. If you had preferred additional exposure, we would have been happy to discuss this with you. It’s disappointing to hear that you felt our service fell short overall. Our goal was to ensure a smooth transaction, which included arranging a short-term tenancy outside of the usual 6-month term for your buyer to facilitate the sale. We were pleased when the sale completed, but we regret the lack of communication you experienced during the final stages. This does not reflect the level of service we aim to provide, and we are working to improve our communication practices. Once again, we apologise for the difficulties you encountered and appreciate your feedback. We're always striving to improve and provide the best possible service to our clients, and your insight is invaluable in helping us achieve that. If you would like to discuss your concerns further with a member of our team, please contact us at 01946 693931 or whitehaven@grisdales.co.uk. Thank you for your understanding and best of luck with your onward property journey. Grisdales

Hi Mahbub, It’s been a pleasure assisting you with your property search. Thanks a lot for taking a moment to leave us such positive feedback, the entire team are thrilled to hear your comments and hope to be of service sometime in the future. Best wishes, Team Grisdales

Hi Mackenzie, Thanks a lot for your 5* review. We're delighted to hear that you found Debra to be friendly and helpful and we'll be sure to pass on your feedback. Thanks again, Grisdales

Dear Stuart, Thank you for your feedback. We are sorry to hear about your dissatisfaction with our service. Grisdales is currently experiencing an unprecedented volume of applications, averaging more than twice the number in the same period last year. Despite such high demand, only one applicant can be selected for each property. We appreciate how frustrating it can be to miss out on a property you were interested in. We feel it is important to clarify that the final decision on tenant selection rests entirely with the landlords. Our role is to present all applications, and the landlord chooses the tenant based on their personal preferences. There may not be anything you can do to improve your application, as the choice is subjective and not necessarily a reflection of your suitability. It is disappointing to hear that you felt dismissed during your interactions with us. Our team strives to go above and beyond for our clients, and it is disheartening to know that in your view we did not meet that standard. While we aim to keep all applicants informed, sometimes the volume of applications affects our ability to do so promptly. We understand you have already spoken with our team by phone, but if you have any further questions or would like to discuss this process again, please don’t hesitate to reach out to us directly. Kind regards, Grisdales cockermouth@grisdales.co.uk / 01900 829977 whitehaven@grisdales.co.uk / 01946 693931

Thank you, Darren. We really appreciate you taking the time to leave such a positive review. We’ll be sure to share your feedback with our Whitheaven team. If you need any further assistance, please don't hesitate to get in touch.

Thank you for your recommendation, Mark. Daria and the rest of the team are delighted to hear you felt supported throughout the process. It was a pleasure assisting you, and we wish you the very best of luck in your new home.

Dear Emeka, Thank you for taking the time to share your feedback with us. We appreciate hearing about your experience, and we want to address your concerns. We take our responsibility to maintain our rental properties seriously. Our goal is to ensure that existing occupants enjoy and care for their homes while also maintaining the property for future tenants and protecting our landlord’s investment. Our repairs reporting system is accessible 24 hours a day and allows tenants to report and track the progress of any issues efficiently. We understand your frustration, but it's important to note that not all reported issues necessarily require the involvement of a qualified tradesperson. In some cases, simple solutions, which were offered by our team, were able to address the concern effectively. However, when repairs were genuinely needed and promptly reported, we feel we responded appropriately, whether by providing remedial advice or organising a qualified tradesperson. We conduct regular inspections on all our homes to ensure the property is well-maintained, and we promptly communicate any concerns to tenants via inspection reports. These inspections also provide tenants with the opportunity to express any issues they may have. Following these visits, our property inspector offered several recommendations for best practices on ventilation. We are sorry to hear that you felt unfairly treated and that we were unempathetic. We feel it's important to mention that some issues you experienced were due to user error, and we dispatched a qualified plumber multiple times to support you, although this is not typically expected of a landlord/agent. By extending your vacation date, we aimed to provide you with more time to secure alternative housing, easing the transition process, and reducing any unnecessary stress or pressure. Regarding the retention of deposits, please be assured that this is only done for legitimate reasons, such as damage beyond fair wear and tear. We understand that this can be frustrating; however, transparency and fairness are fundamental values here at Grisdales, and we are committed to ensuring that all parties are treated equitably in these matters. For any disputes regarding the deposit, we advise utilising the DPS resolution services. If you have any further concerns or would like to discuss this matter further, please do not hesitate to contact us directly. Thank you once again for bringing your concerns to our attention. Warm regards, Grisdales

Hi Leisa, Thank you for taking the time to share your experience. We sincerely apologise for the frustration and disappointment you encountered during your interaction with us. We're glad to hear that Lynn left a positive impression on you during your visit to the property. However, we understand that the subsequent handling of your offer fell short of your expectations, and for that, we are genuinely sorry. We want to acknowledge that circumstances surrounding the property and the sale may have contributed to the confusion you experienced. However, we recognise that there were delays in communication on our part. Your concerns have been taken seriously, and we are actively reviewing our procedures to prevent similar situations from occurring in the future. While we cannot change the outcome of this particular situation, we hope that you will consider giving us another opportunity to assist you in the future. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly. Thank you again for bringing this matter to our attention. Grisdales

Morning Chikamso Vanessa, Thank you very much for your positive review. We are delighted to hear that you found our services professional and reliable. We will ensure that your kind words are passed on to Daria, who will be pleased to know her efforts are appreciated. Thank you once again for your feedback. Grisdales

Hi Megan, Thanks for such a positive review and for recommending us to your friends and family. We agree that Lesley and Nicola are both amazing and are thrilled to hear you think the same! We look forward to possibly seeing you some time in the future. Team Grisdales 😊