Grisdales Whitehaven reviews

★★★★★ 5/5

Google

Just to say a big thank you to Grisedales the Whitehaven team. Especially to Lesley and Chloe for their guidance and expertise throughout the whole process of selling my property. A sale successfully completed.

Laura · 14 March 2026

★★★★★ 5/5

Google

Great service by the Grisdales team. Special mention to Debra who handled our purchase Brilliantly. Thank you

Michael · 11 July 2026

★★★★★ 5/5

Google

This is a great company they are so helpful especially Deb who went over and above for us.

Christine · 11 June 2026

★★★★★ 5/5

Google

Debs has been absolutely brilliant! As a first time buyer she’s made me feel really comfortable and guided me through 🫶 …

G · 11 May 2026

★★★★★ 5/5

Google

Lyn was very welcoming and gave us plenty of information about the property. Very friendly & polite!

Joshua · 11 June 2026

★★★★★ 5/5

Google

Needing some help with the value of an unusual parcel of land, I went onto Grisedale's web chat. Despite it being very late in the evening, I received excellent service from the lady dealing with my (quite complicated) enquiry. She took the details and said she would pass it on to a member of the team in the morning. Sure enough, the following day I had a call from Scott, who was tremendously helpful in so many ways. He put in a lot of effort on my behalf, and went over and above what was asked of him. Overall, my dealings with the Grisedale team were excellent and I would fully recommend them both on my experience.

Glynn · 14 February 2026

★★★★★ 1/5

Google

Avoid Grisdales at all costs. I moved into a property in appalling condition, absolutely filthy. I sent countless emails at the start of the tenancy detailing the issues, all ignored. The inventory they produced painted a completely different (and inaccurate) picture. Thankfully, I kept copies of my emails. When I vacated, Grisdales attempted to claim my deposit for an “unclean” kitchen, a damaged footstool, and supposedly half-full bins. They sent an email stating the charges would be automatically accepted if I didn’t reply within two days. I denied everything. The bins were checked by a colleague and were empty. My original emails proved the footstool was already heavily marked and the kitchen covered in thick grease when I moved in. Their own vacating document stated the property should be returned in the same condition it was received, it was returned far cleaner, yet they still tried every tactic to keep my deposit. They then went silent and held my deposit for over a month past my tenancy end date. Only through a family friend who is a solicitor did I finally receive my full deposit. In the final month of my tenancy, I accommodated multiple viewings. Communication was dreadful. On one occasion I was told there would be one viewing; instead, it turned into an open house. Viewers arrived early with children in freezing weather, so I let them in. By the time the agent arrived late, there were 15, 20 people in my small, half-packed home. The agent was rude to viewers for arriving early, despite her lateness, and seemed shocked people were inside. I was never informed it would be multiple viewings. Completely unprofessional. Throughout the tenancy, I raised issues via email and phone, only to be told everything must go through their online dashboard. Even then, issues either took months or were never resolved. Missing lightbulbs took three months to replace; broken ones present at move-in were somehow deemed my responsibility. Paint peeling from the bathroom ceiling was never fixed. Gaps in the conservatory roof caused water to pour in during rain, reported in August 2024, not fixed until a week after I vacated in December 2025. Worse still, water poured through the kitchen ceiling every time I showered. A plumber’s apprentice visited, didn’t understand the issue, and said his boss would return, which never happened. The job was then closed on the dashboard without resolution. A friend who is a plumber later found a broken pipe from the bath, which he fixed for free. Grisdales did nothing. I was also falsely accused of installing a “pagoda” causing damage to decking and walls. In reality, it was a small freestanding planter and wooden archway causing zero damage. After correcting them, I received no reply. On moving in, United Utilities informed me the property had over £300 of unpaid bills from a previous tenant. I informed Grisdales repeatedly, but they failed to respond to UU. This debt temporarily affected my credit score due to their inaction. The only positive in 1.5 years was that gas safety checks were carried out. AVOID GRISDALES AT ALL COSTS. They attempt to take tenants’ money while ignoring maintenance, communication, and basic responsibilities, all while likely misleading landlords too. They thrive by doing far less than the bare minimum.

Rohan · 14 January 2026

★★★★★ 5/5

Google

Thank you to Debs and Laura from Whitehaven and Cockermouth teams. They were supportive throughout a very protracted and difficult process. They acted as brilliant intermediaries and kept us briefed and calm throughout. Highly recommend this agent

Karen · 30 November 2025

★★★★★ 5/5

Google

We have just moved to the area after finding a little character cottage..from start to finish the whitehaven branch couldn't do enough for you always quick with replying to questions. I want to thank Debra she was very helpful and always …

Granny · 14 October 2025

★★★★★ 5/5

Google

I would highly reccomend using Grisedales as an estate agents. We purchased our house through them, and Debra and her team were really helpful throughout the whole process. It was a delight dealing with them.

Heather · 30 November 2025

★★★★★ 5/5

Google

After losing my wife in December and knowing that I had to move home, life was looking very daunting. I popped into Grisdales on the off chance one day where the lovely Daria and Julie were present. They have supported me all the way and I now have a new home to go to next week. Their support has been amazing and I am truly grateful to the both of them in the way I have professionally supported me. They both deserve the employee of month award from me and I would give them 10 stars if I could. Thank you ladies, (Gracias damas) God bless Grisdales, Forever grateful, Jonathan

Jon · 14 April 2024

★★★★★ 5/5

Trustpilot

Fantastic Team - Whitehaven Grisdales

Our ongoing experience with the Whitehaven team has been exceptional. We frequently seek expertise from Debra, Scott, and Nicola for both business and personal property enquiries, and from the very beginning they have shown us not only professionalism but genuine warmth. They always make us feel comfortable and supported throughout each purchase or sale, as if we’ve known them for years. The team’s approach makes every experience easy, seamless, and enjoyable. They take real pride in what they do, and it shows each time we have the pleasure of working with them. The Grisdales team are truly outstanding, and we are very grateful for all their help.

Adam · 12 December 2025

★★★★★ 5/5

Google

We were really impressed with Grisdales for their guidance and help through the whole process of rental lettings.They certainly made the whole thing a lot easier.Special thanks to Lesley, Daria, Lynn and Scoll who were a great team.

Geoffrey · 11 October 2025

★★★★★ 5/5

Google

Everyone at Whitehaven was very helpful and accommodating, even when I had to cancel a viewing and re-apppoint I was made to feel as if it were no trouble. Lyn was ready and waiting at the property when I arrived, she was very approachable and professional and knew everything about the property, give that woman a raise! I would definitely recommend Grisedales to anyone looking to buy property.

Meg · 24 September 2024

★★★★★ 5/5

Google

Highly recommended fully managed property service for landlords. Tenants can report maintenance issues 24/7 online. Reports following inspections of the properties are comprehensive which gives landlords peace of mind. Friendly and professional service, with several offices locally.

Louise · 9 October 2026

★★★★★ 5/5

Google

I had a great experience purchasing my house through grisedales. Debra has been in contact regularly throughout the whole sale and has been very friendly and helpful. I would recommend.

Gary · 30 November 2025

★★★★★ 5/5

Google

Grisdales are the agents everyone should be using. We've dealt with other agents before when buying our property and then renting it out, but none have come close to Grisdales. All of the ladies we dealt with were incredibly professional, knowledgeable and most of all, friendly and reassuring. Debra in particular looked after the negotiations for the sale of our house and she was such a pleasure to deal with each time (with a wicked sense of humour which helps!) Thank you for everything.

Georgina · 11 November 2025

★★★★★ 5/5

Google

As a family we couldn't be happier with the support Debra Phillpot has given, she has supported us throughout our purchase of a Bungalow for my elderly father. Nothing has been too much trouble for her, we would highly recommend both Debra and Gridales to anyone purchasing a property. Beyond a 5* service.

Paula · 11 June 2026

★★★★★ 5/5

Facebook

‘We would highly recommend Grisdales and have highlighted members of staff we had most dealings with. Carolann was our main contact and she was professional, always willing to help, support and listen to our concerns. She has a strong sense of customer care and diplomatic in her dealings. She has an understanding of issues and a positive attitude. We also had dealings with Helen who similarly had a great understanding of what was required. We are using Grisdales for our rental property and Alison worked hard in securing our premises in a speedy fashion and with professional expertise.’ Heather and Stephen Long

Heather · 1 December 2023

★★★★★ 5/5

Google

I cannot thank the whitehaven team enough for all their hard work during the sale of my house. They have been more than amazing and have dealt with all viewings and communicated to me throughout every process. They have been absolutely above and beyond and I would highly recommend them. A big thank you to Nicola & chloe who I worked with closely during the sale. However, every member of staff have been outstanding.

Chantelle · 29 March 2024

★★★★★ 5/5

Google

I have only praise for Daria, Debra and Lesley. My chain was in danger of falling apart and the legals weren't ready to complete on my purchase. Debra handled negotiations about the selling price and persuaded the owner to allow me to rent his house for a month until I got the ok from my solicitor. We arrived at figures we were both happy with. All three ladies did their best to minimise the hassle and push through matters to give me the least stress possible. Thank you.

Lynn · 11 October 2025

★★★★★ 5/5

Google

Debra, Laura, Rebecca, Lesley and the entire Grisdales team have all been absolutely amazing! The absolute best estate agents you could ask for by far! We have both rented and sold a property with them and they were honestly the best estate agent you could ask for. When issues arose they would go above and beyond to help and resolve the issue. The team have a very good local knowledge and their insight into managing properties in the area have been crucial! They were fair and would always give you the information straight so you can always trust their judgment in any given situation. They will always keep you up to date with your property and documents are always sent in a timely manner. We honestly cannot praise them enough and highly recommend them for anyone looking to rent or sell in the area. We will be coming back to the area just because of how good the entire Grisdales team are!

Gareth · 11 October 2025

★★★★★ 5/5

Google

We have recently been in a very difficult position as my mam was evicted from The Slipway, Whitehaven. The Grisedales team, especially Debs and Daria have been fantastic in helping us rent and then buy a property within 4 weeks. They went above and beyond what would be expected of an estate agents. Would definitely recommend using their services.

Donna · 24 October 2024

★★★★★ 5/5

Facebook

Just wanted to leave a quick shoutout to Grisdales, especially Debra, who helped me organise one of my properties to let. There were a few hiccups along the way, but Debra was brilliant at getting everything sorted quickly and professionally. Her customer service was amazing, so helpful, reassuring, and on the ball throughout the whole process. Thanks again for all your help, Debra!

The · 28 August 2025