Grisdales Whitehaven reviews

★★★★★ 5/5

Google

I am currently in the early stages of buying a new build property, and I’ve been really impressed with the service so far. Scott has been amazing throughout the process, always helpful, approachable, and incredibly knowledgeable. He has taken the time to answer my countless questions without ever making me feel like a burden. Honestly, he has the patience of a saint! Buying a new home can be quite overwhelming, but Scott has made the experience feel much more manageable and positive. I really appreciate his support and would highly recommend both him and Grisedales to anyone considering a new build.

Christina · 31 March 2026

★★★★★ 5/5

Google

Buying a property can be daunting but with Debra from Grisdales Whitehaven by our side we felt well taken care of. Debra went over and above offering advice and guidance every step of the way. Her friendly manner put us at ease while her vast knowledge and professionalism of all things property was evident. Debra welcomed any questions and concerns we had, and always returned our calls promptly. At a time when 5 star customer service is rare, Debra exceeded our expectations and is an absolute credit to Grisdales and to estate agency as a whole. It is clear Debra enjoys her work, she is empathetic towards buyers and vendors alike, and she made our property journey hassle free. Highly recommend, Thank you Debra.During our purchase, Natalie also came on board and again, being guided by Debra, Natalie helped us with some enquiries and is clearly going to make an excellent estate agent. Thank you both

Lisa · 24 March 2026

★★★★★ 1/5

Trustpilot

charting £1.50 to top up my electricity totally illegal

illegal for a local shop in the UK to charge you an extra fee or surcharge for topping up your prepayment electricity key Rules on Top-Up and Card FeesFree Services: Networks like PayPoint and Payzone state that utility and energy top-ups are free-to-use services for customers. The full cash amount you hand over must go directly onto your energy key Surcharges: Under UK consumer legislation (including the Consumer Rights Regulations and Payment Services Regulations), retailers are strictly banned from adding extra handling fees, processing charges, or convenience fees for consumer debit or credit

Just · 9 September 2026

★★★★★ 5/5

Trustpilot

Went into Grisdales last week with a…

Went into Grisdales last week with a few questions about properties for sale locally. Debra was so friendly and helpful and really knew her stuff. Great service

Claire · 14 September 2026

★★★★★ 5/5

Trustpilot

Looking round an older property with Debs

Debs showed us round a property in early May. During the initial phone-call to arrange the visit, she showed exceptional flexibility in arranging a time and date that would work for us. During the visit itself, we valued in particular her advice on next steps for an older property as we were very inexperienced in this area. We decided not to make an offer for this property as it wasn't best suited to us but we were confident that had we wanted to proceed, Debs would have helped us every step of the way. We also appreciated her more general advice on buying and renting properties.

Alison · 28 May 2026

★★★★★ 5/5

Google

I am very grateful to the help from Ella and the entire team of Whitehaven office. Once I knew that I needed to look for a house to rent in West Cumbria during the peak season, Ella is very helpful throughout the whole process. I am very thankful for the help from Ella.

Kobe · 31 October 2025

★★★★★ 5/5

Google

I started off with renting my property out with Grisdales. They found me a tenant straight away. I had moved abroad for a while and had a few issues with the property which they kindly assisted with including having a new gate installed at the rear. I decided after 4 years to sell the property as I was unlikely to return to the area longer term. I dealt with Beckie, Debra and Lesley who all were professional and friendly throughout the process. Both Beckie and Debra were open to communication through WhatsApp which was really helpful to me as I was across the other side of the world. Deb also kept me posted every step of the way. Very satisfied with the Grisdale's team and would recommend.

Paul · 20 December 2024

★★★★★ 5/5

Google

Just to say a big thank you to Grisedales the Whitehaven team. Especially to Lesley and Chloe for their guidance and expertise throughout the whole process of selling my property. A sale successfully completed.

Laura · 14 March 2026

★★★★★ 5/5

Google

Needing some help with the value of an unusual parcel of land, I went onto Grisedale's web chat. Despite it being very late in the evening, I received excellent service from the lady dealing with my (quite complicated) enquiry. She took the details and said she would pass it on to a member of the team in the morning. Sure enough, the following day I had a call from Scott, who was tremendously helpful in so many ways. He put in a lot of effort on my behalf, and went over and above what was asked of him. Overall, my dealings with the Grisedale team were excellent and I would fully recommend them both on my experience.

Glynn · 14 February 2026

★★★★★ 1/5

Google

Avoid Grisdales at all costs. I moved into a property in appalling condition, absolutely filthy. I sent countless emails at the start of the tenancy detailing the issues, all ignored. The inventory they produced painted a completely different (and inaccurate) picture. Thankfully, I kept copies of my emails. When I vacated, Grisdales attempted to claim my deposit for an “unclean” kitchen, a damaged footstool, and supposedly half-full bins. They sent an email stating the charges would be automatically accepted if I didn’t reply within two days. I denied everything. The bins were checked by a colleague and were empty. My original emails proved the footstool was already heavily marked and the kitchen covered in thick grease when I moved in. Their own vacating document stated the property should be returned in the same condition it was received, it was returned far cleaner, yet they still tried every tactic to keep my deposit. They then went silent and held my deposit for over a month past my tenancy end date. Only through a family friend who is a solicitor did I finally receive my full deposit. In the final month of my tenancy, I accommodated multiple viewings. Communication was dreadful. On one occasion I was told there would be one viewing; instead, it turned into an open house. Viewers arrived early with children in freezing weather, so I let them in. By the time the agent arrived late, there were 15, 20 people in my small, half-packed home. The agent was rude to viewers for arriving early, despite her lateness, and seemed shocked people were inside. I was never informed it would be multiple viewings. Completely unprofessional. Throughout the tenancy, I raised issues via email and phone, only to be told everything must go through their online dashboard. Even then, issues either took months or were never resolved. Missing lightbulbs took three months to replace; broken ones present at move-in were somehow deemed my responsibility. Paint peeling from the bathroom ceiling was never fixed. Gaps in the conservatory roof caused water to pour in during rain, reported in August 2024, not fixed until a week after I vacated in December 2025. Worse still, water poured through the kitchen ceiling every time I showered. A plumber’s apprentice visited, didn’t understand the issue, and said his boss would return, which never happened. The job was then closed on the dashboard without resolution. A friend who is a plumber later found a broken pipe from the bath, which he fixed for free. Grisdales did nothing. I was also falsely accused of installing a “pagoda” causing damage to decking and walls. In reality, it was a small freestanding planter and wooden archway causing zero damage. After correcting them, I received no reply. On moving in, United Utilities informed me the property had over £300 of unpaid bills from a previous tenant. I informed Grisdales repeatedly, but they failed to respond to UU. This debt temporarily affected my credit score due to their inaction. The only positive in 1.5 years was that gas safety checks were carried out. AVOID GRISDALES AT ALL COSTS. They attempt to take tenants’ money while ignoring maintenance, communication, and basic responsibilities, all while likely misleading landlords too. They thrive by doing far less than the bare minimum.

Rohan · 14 January 2026

★★★★★ 5/5

Google

We have just moved to the area after finding a little character cottage..from start to finish the whitehaven branch couldn't do enough for you always quick with replying to questions. I want to thank Debra she was very helpful and always …

Granny · 14 October 2025

★★★★★ 5/5

Google

Thank you to Debs and Laura from Whitehaven and Cockermouth teams. They were supportive throughout a very protracted and difficult process. They acted as brilliant intermediaries and kept us briefed and calm throughout. Highly recommend this agent

Karen · 30 November 2025

★★★★★ 5/5

Google

I would highly reccomend using Grisedales as an estate agents. We purchased our house through them, and Debra and her team were really helpful throughout the whole process. It was a delight dealing with them.

Heather · 30 November 2025

★★★★★ 5/5

Google

After losing my wife in December and knowing that I had to move home, life was looking very daunting. I popped into Grisdales on the off chance one day where the lovely Daria and Julie were present. They have supported me all the way and I now have a new home to go to next week. Their support has been amazing and I am truly grateful to the both of them in the way I have professionally supported me. They both deserve the employee of month award from me and I would give them 10 stars if I could. Thank you ladies, (Gracias damas) God bless Grisdales, Forever grateful, Jonathan

Jon · 14 April 2024

★★★★★ 5/5

Google

Everyone at Whitehaven was very helpful and accommodating, even when I had to cancel a viewing and re-apppoint I was made to feel as if it were no trouble. Lyn was ready and waiting at the property when I arrived, she was very approachable and professional and knew everything about the property, give that woman a raise! I would definitely recommend Grisedales to anyone looking to buy property.

Meg · 24 September 2024

★★★★★ 5/5

Google

I had a great experience purchasing my house through grisedales. Debra has been in contact regularly throughout the whole sale and has been very friendly and helpful. I would recommend.

Gary · 30 November 2025

★★★★★ 5/5

Facebook

‘We would highly recommend Grisdales and have highlighted members of staff we had most dealings with. Carolann was our main contact and she was professional, always willing to help, support and listen to our concerns. She has a strong sense of customer care and diplomatic in her dealings. She has an understanding of issues and a positive attitude. We also had dealings with Helen who similarly had a great understanding of what was required. We are using Grisdales for our rental property and Alison worked hard in securing our premises in a speedy fashion and with professional expertise.’ Heather and Stephen Long

Heather · 1 December 2023

★★★★★ 5/5

Google

I cannot thank the whitehaven team enough for all their hard work during the sale of my house. They have been more than amazing and have dealt with all viewings and communicated to me throughout every process. They have been absolutely above and beyond and I would highly recommend them. A big thank you to Nicola & chloe who I worked with closely during the sale. However, every member of staff have been outstanding.

Chantelle · 29 March 2024

★★★★★ 5/5

Google

We have recently been in a very difficult position as my mam was evicted from The Slipway, Whitehaven. The Grisedales team, especially Debs and Daria have been fantastic in helping us rent and then buy a property within 4 weeks. They went above and beyond what would be expected of an estate agents. Would definitely recommend using their services.

Donna · 24 October 2024

★★★★★ 5/5

Facebook

Just wanted to leave a quick shoutout to Grisdales, especially Debra, who helped me organise one of my properties to let. There were a few hiccups along the way, but Debra was brilliant at getting everything sorted quickly and professionally. Her customer service was amazing, so helpful, reassuring, and on the ball throughout the whole process. Thanks again for all your help, Debra!

The · 28 August 2025

★★★★★ 5/5

Google

What a great service! Lynne met me in the pouring rain for the viewing and was really helpful, Lesley walked me through the tenancy arrangements and made sure everything stayed on track and was great at communicating and when I went to collect the keys I was met by a very happy and helpful Deb - consistency from start to finish! Thank you ☺️

Lee · 14 January 2026

★★★★★ 5/5

Trustpilot

Debra and Laura were absolutely amazing…

Debra and Laura were absolutely amazing through this very difficult time, very professional and helpful throughout the whole process, I cant thank you enough. I would highly recommend. Thank you Debra and Laura and Grisdales

Amanda · 30 April 2025

★★★★★ 5/5

Trustpilot

Outstanding service, really efficient and stress free!

Superbly smooth move to our new home in Cockermouth, thank you Alison for such a wonderfully stress free process. Rachel you've got a really great business with such amazing service and team of people, testament to your hard work in leading the team - you really are the best estate agency in the UK! Keep up the great work! To anyone thinking of using Grisdales to move in or to the area, I can wholeheartedly recommend them - they're outstanding. Bravo!

Simon · 19 August 2022

★★★★★ 5/5

Facebook

Superbly smooth move to our new home in Cockermouth, thank you Alison for such a wonderfully stress free process. Rachel you've got a really great business with such amazing service and team of people, testament to your hard work in leading the team - you really are the best estate agency in the UK! Keep up the great work! To anyone thinking of using Grisdales to move in or to the area, I can wholeheartedly recommend them - they're outstanding. Bravo!

Simon · 19 August 2022