Every review we hold for the Whitehaven office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleNicola Jones valued my house and I was very impressed with her professionalism, knowledge and the warmth she portrayed. It was a pleasure to ask her to represent my house on the market. The whole experience so far with the team is one of outstanding .
Dawne · 19 October 2024
Agent replied · 24 October 2024
Thank you for your kind words, Dawne! We're thrilled to hear that Nicola made such a positive impression. It’s great to know you’re having an outstanding experience with our team. If you need anything at all, please don’t hesitate to get in touch!
Thanks again,
Grisdales
★★★★★ 1/5
GooglePoor communication, zero service, selling customer details to many 3rd parties, renting smelly properties. Before they get your money, they keep calling you regardless how you prefer phone calls or not, they rarely respond your emails. Once they get your money, they will just ignore all your messages. Never use them again.
Alice · 28 June 2024
Agent replied · 27 August 2024
Based on the information provided, we could not locate your records in our system. Should you have interacted with us and experienced these issues, we are eager to investigate further and address any concerns you may have. However, without your details in our records, it is challenging for us to provide the appropriate assistance. We kindly request that you reach out to us directly so we can discuss your experience in more detail.
To clarify, we want to assure you that providing excellent service and maintaining open communication are fundamental values of our agency. We take any allegations of poor service seriously and do not engage in selling customer details to third parties. Furthermore, we strive to ensure that all properties meet quality standards before renting them out, and applicants are provided ample opportunities to visit the property beforehand to assess its suitability.
Warm regards,
Grisdales
★★★★★ 5/5
GoogleProfessional, friendly and efficient service. A special mention to Chloe who was always
approachable and quick to respond to all of our questions.
Jacqueline · 30 March 2023
Agent replied · 28 July 2023
Afternoon Jacqueline,
We're happy to hear that Chloe and the rest of the team were able to provide a 5* service for you. Thanks for sharing your review, we really appreciate it.
Grisdales
★★★★★ 5/5
GoogleOur purchase was completed in 5 weeks from the time we made the offer to moving in. Grisdales excellent team namely Debs, Lynn and Nicola, provided timely and professional support to help make this happen. I could not recommend them more highly.
Courtney · 16 November 2024
Agent replied · 22 November 2024
Morning Courtney,
Thank you for your fantastic 5* review! We're delighted to hear that your purchase was completed so quickly and that Debs, Lynn, and Nicola were able to provide the support you needed along the way. We’re so pleased we could help make your move a smooth and positive experience.
Wishing you all the best in your new home!
Thanks again,
Grisdales
★★★★★ 5/5
GoogleLet a property through Grisdales and Lesley was my main point of contact. The whole process was smooth from start to finish. Highly recommended 👍PositiveResponsiveness, Quality, Professionalism, Value
Alex · 28 August 2022
Agent replied · 28 July 2023
Thanks for your review Alex. Lesley and the rest of the Lettings Team in Whitehaven are pleased to hear you'd recommend us.
★★★★★ 5/5
TrustpilotGrisedales Debra philpot
Found grisdales really friendly, but our review is for Debra philpot who went out of her way to help us, we wouldn't have our house if it wasn't for this lady,. Can't thank her enough.
Lisa · 15 January 2025
Agent replied · 26 September 2025
Thank you so much for your wonderful review, Lisa. We're delighted to hear that you found our team friendly and that Debra made such a positive impact during your experience. We’ll be sure to let her know about your kind words. Best wishes in your new home, and please don’t hesitate to reach out if there’s anything else we can help with!
★★★★★ 5/5
GoogleExtremely good service provided throughout the application process. I would recommend Grisdales to anybody looking to rent in the future. Daria in particular was on hand throughout and answered any questions and solved any issues we had in a timely manner.
Anthony · 10 October 2024
Agent replied · 24 October 2024
Thank you for your kind review, Anthony. We're thrilled to hear you had a great experience with us during the application process. It's wonderful to know Daria was able to assist you promptly and answer any questions along the way. We truly appreciate your recommendation and are always here to help in the future. Best of luck in your new home!
★★★★★ 5/5
GoogleFantastic!
Daria went far and above to make the whole process spectacular!
Abiola · 10 September 2023
Agent replied · 1 October 2023
Hi Abiola,
Thank you so much for your wonderful review! We're thrilled to hear that Daria exceeded your expectations and made your experience with our letting agency spectacular. Providing exceptional service is our top priority, and it's always rewarding to know that our team members go above and beyond to assist our clients. If you have any more feedback or need further assistance in the future, please don't hesitate to reach out.
Thanks again,
Grisdales
★★★★★ 5/5
GoogleI would have no hesitation in recommending the Whitehaven Branch of Grisdales to anyone looking to sell property in West Cumbria. From the outset we were very impressed with the approach taken and advice given with regards to marketing the property - as a result the property sold quickly. Post sale back up was good with calls always returned and in a professional and timely fashion. Overall very impressed. Recommended.
Michael · 1 September 2022
Agent replied · 28 July 2023
Good afternoon Michael,
We’re thrilled to read all about your recent experience with us and are overjoyed that you’d recommend us to others.
We’ll be sure to pass your feedback on to the team and hope to work with you again in the future.
Thanks again for choosing Grisdales
★★★★★ 1/5
GoogleDisappointing end to what had been a wonderful tenancy. This agency have no interest in tenants, they are rude and biased towards tenants and fail to engage when you complain. They don't follow procedures that they have written themselves.
Avoid them like the plague.
This team ruined what had been a fantastic 8 years by hanging the tenants out to dry.
Carly · 28 June 2023
Agent replied · 28 July 2023
Dear Carly,
Thank you for sharing your feedback regarding your recent experience at our property. We appreciate hearing from our tenants and value your perspective on the matter.
We understand that you may be disappointed with the process of ending your tenancy. Our properties are meant to be enjoyed by both current and future tenants, and it is crucial that they are left in an appropriate condition when vacated. The return of a tenant's deposit is contingent upon the condition in which the property is left at the end of the tenancy.
We always strive to work with our tenants during the move-out process to ensure a smooth transition. In cases where both parties are unable to find a resolution, we want to assure you that we are committed to finding a fair and just solution. Regulatory bodies, including the DPS, offer an independent adjudication service that can help mediate and provide a resolution that takes into account the interests of all parties involved.
Please rest assured that we have followed our standard procedures and our property management team is fully aware of your concerns. If you have any further questions, please do not hesitate to contact our office directly.
Best regards,
Grisdales
★★★★★ 5/5
TrustpilotHad Lesley daily come out and value our…
Had Lesley daily come out and value our property today very professional and really knows her stuff polite and friendly and very informative thanks for your help will definitely be using grisdales in the near future
David · 30 October 2024
Agent replied · 23 December 2024
Thank you for your 5-star review, David! We're delighted to hear that you found Lesley’s visit professional and informative. It’s fantastic to know she made a positive impression.
When you’re ready, we look forward to the opportunity to assist you further, we’re here to support you at every step!
★★★★★ 5/5
GoogleRecently bought a house from here . Grisdales couldn't be more helpful to us. They always took our calls when we needed questions answered. They even gave us a second viewing once our offer had been excepted for our children to look around the house.
Thankyou for all your help 😊
Claire · 22 November 2023
Agent replied · 26 November 2023
Hi Claire,
Thank you for your kind words regarding your recent home purchase with Grisdales. We appreciate your positive feedback and are pleased to hear that our team was able to provide the assistance you needed. It was our pleasure to address your questions, and we're particularly delighted that we could arrange a second viewing for your children. We understand how important it is for everyone in the family to feel comfortable and excited about the new home.
If you have any further inquiries or if there's anything else we can assist you with, please don't hesitate to reach out. Congratulations on your new home.
Grisdales
★★★★★ 5/5
GoogleGrisdales were brilliant in helping us sell our house in Whitehaven. They were able to get us a quick sale when other estate agents had failed, and were able to give really good advice when issues came up after the offer was accepted. Especial thanks to Lynne and Ella for their helpPositiveResponsiveness, Quality, Professionalism, Value
Duncan · 28 August 2021
★★★★★ 5/5
FacebookAbsolutely brilliant from day one.
I switched to Grisdales, (Cockermouth branch), from another agent because I'd not had much interest on my house for months. I had viewings with Grisdales within a matter of weeks and an offer before the end of the year.
Always really friendly and professional no matter who you speak to in the office and they couldn't do enough for me to help me through my sale.
Can't recommend them enough. 👍
Richard · 16 January 2020
Agent replied · 23 October 2025
Thank you for your comments Richard, that’s great to hear! ☺️
★★★★★ 5/5
TrustpilotThe staff at grisdales are absolutely…
The staff at grisdales are absolutely amazing, their communication and service are truly unmatched, and I’m grateful to have received so much support from their sales team, so thank you so much
Jae-Leigh · 16 August 2024
Agent replied · 24 August 2024
Thank you for your kind words, Jae-Leigh. We’re pleased to hear that you found our communication and service to be of a high standard. It’s great to know that our sales team was able to provide the support you needed. If you ever require further assistance, please feel free to reach out. Thanks again for your feedback.
★★★★★ 5/5
GoogleGoing through Grisdales to find a new home was easy and having Nicola and Lesley helping made it just that much better as they were quick to respond and helped us through every step of the way, I will be recommending Grisdales and definitely recommending Lesley and Nicola to help through the process, 10/10 amazing peoplePositiveResponsiveness, Quality, Professionalism, Value
Keegan · 28 August 2022
Agent replied · 28 July 2023
Thank you very much for your kind words and recommendations Keegan. We think Nicola and Lesley do a great job so it’s great to hear our clients think so too! Don’t hesitate to get in touch if there is anything else we can help with. Team Grisdales 😁 …
★★★★★ 4/5
GoogleVery good customer service experience. Prompt at attending to complaints. Strategic and continuous efforts to ensuring best possible tenants experience. Overall, I will say the agents (Daria worths mentioning) are friendly and supportive.
Peter · 28 June 2024
Agent replied · 27 August 2024
Thanks for your positive feedback Peter. We're pleased to hear that Daria provided a friendly and supportive service and we'll make sure to pass on your compliments to her.
Thank you once again for taking the time to share your experience. Please do let us know if we can assist you further.
Grisdales
★★★★★ 5/5
GoogleThank you so much for all of your help and support, especially for Daria. We're so grateful for all of your hard work to help us to find our new home. Thanks for your prompt and friendly service. This agency is very highly recommended.
Susan · 24 October 2023
Agent replied · 29 October 2023
You're very welcome Susan! We're thrilled to have been a part of your journey to finding your new home. Daria and our team are dedicated to providing prompt and friendly service, and we're delighted to know you had a positive experience. Thank you for your kind words and high recommendation. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new home!
★★★★★ 5/5
TrustpilotA FRIENDLY EFFICIENT SERVICE
A FRIENDLY EFFICIENT SERVICE, KEPT US INFORMED AS OUR HOUSE SALE MOVED FORFWARD
Arnie · 27 March 2025
Agent replied · 26 December 2025
Thanks for your feedback! We're so pleased to hear you found our team friendly and efficient, and that they kept you informed. Wishing you all the best!
★★★★★ 5/5
GoogleAn excellent service. Everyone we dealt with was very friendly and efficient. Grisdales helped us with everything making the experience far easier than anticipated especially as we do not live in the area. Well done!
Paul · 21 April 2024
Agent replied · 28 April 2024
Hi Paul,
Thank you for taking the time to leave us a review. We're thrilled to hear about your positive experience with us and that we were able to make your experience easier. We appreciate your feedback and hope to assist you again in the future.
Best wishes,
Grisdales
★★★★★ 5/5
GoogleGrisdales were really helpful with getting my property ready to rent, conducting tours and ultimately finding a really good tenant. They are definitely one of the friendliest estate agents in town so I felt this would be an approachable place for prospective tenants to visit. Their website is top notch and their contract uncomplicated.
Auriel · 30 November 2022
Agent replied · 28 July 2023
Hi Auriel,
We're really pleased to hear that your recent experience with us was a good one. We'll be sure to pass your feedback on to the team who'll be thrilled to hear you'd recommend us. Thanks again for choosing us and for taking the time to leave us a review.
Best wishes,
Team Grisdales
★★★★★ 5/5
FacebookGod has blessed me in such a way i can't say he's blessings is sufficient, ''wow'', that's impressive work, I'm for ever grateful. congratulations to me, and my family this is so beautiful, Thanks to mrs caroline watson, When I thought all hope was lost , God sent me a miracle, I have lost about $5000 to scammers fool's who call themselves Professional and legit account managers, and I keep searching to see if I can get a legitimate company to invest with, I kept reading countless review and testimony's about mrs caroline how she have helped alot of people so i decided to invest $1,000 and I got my profit $13,500 in 6 working days, you can invest with her now and get yours too trust me she's a legit manager she's trusted and reliable , Contact her via ,Email:wc9408369@gmail.com WhatsApp +19174552165
Charllotin · 8 April 2023
★★★★★ 5/5
GoogleExcellent business, respond quickly and communicate well between buyers and sellers. Additionally Debra (a sales negotiator) has been extremely helpful by working around my awkward time schedule.
Luke · 28 July 2024
Agent replied · 27 August 2024
Hi Luke,
Thanks so much for your feedback. We're thrilled to hear you found our communication and responsiveness excellent. We always aim to accommodate our clients, so it's great to know Debra could help.
Thanks again for your kind words. We're here if you need anything else!
Grisdales
★★★★★ 5/5
GoogleMy experience with Grisdales team is nothing short of amazing.Their responses were quick, efficient and the staff is very friendly. Thank you team Grisdales
Brenda · 21 August 2024
Agent replied · 27 August 2024
Thank you for your feedback, Brenda. We're pleased to hear that you had a positive experience with our Lettings Team. If you need any further assistance, feel free to get in touch.
Best wishes in your new home,
Grisdales
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