Trusted Agent profile · Weymouth
★★★★★
630 reviews across 2 platforms
31 St Thomas Street, Weymouth, DT4 8EJ
Fox and Sons's office in Weymouth, at 31 St Thomas Street, is rated 3.7 out of 5 across 630 reviews on two platforms, including 218 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Weymouth.
Every review we hold for the Weymouth office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent contact from Scarlett and…
Excellent service from Scarlett and David at Fox and Sons, Eastbourne. Both very friendly and efficient on the telephone and in person for property viewings. No delays or need to chase up for anything as they were so efficient unlike the opposite experience recrived with a number of other estate agents in Eastbourne regarding lettings. Wishing them both much success in their careers.
5/5
GoogleBrilliant customer service from Ellie and Bethany, They have kept me and my partner in the loop constantly with fantastic communication through our renting process and getting us ready to move. Highly recommend Fox and Sons.
Thank you so much for your kind words! We're thrilled to hear that Ellie and Bethany provided exceptional customer service throughout your renting process. We pride ourselves on keeping our clients informed and prepared for moving. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI had an excellent experience with Ellie and Beth at Weymouth. They were responsive, efficient and committed to helping me. Communication was clear, any questions were handled quickly, and the whole process felt smooth and stress-free. Highly recommended!
Thank you for choosing Weymouth for your needs, we are so happy to hear that Ellie and Beth provided you with efficient and stress-free service. We strive to provide excellent customer service and are grateful for your recommendation. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleVery happy with Ola’s service yesterday. She is certainly very knowledgeable, welcomed our questions and provided satisfactory answers. Overall a good, pleasant experience, thank you.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotCrawley Branch - Zero Customer Service!
Used Fox & Sons Crawley multiple times to rent one of our properties. They sent us a bill for lettings shortly after a new Tennent arrived which was incorrect and we naturally requested an accurate invoice. Silence for several weeks until we got a letter from a debt collector!! Wowser! We then spent time chasing unanswered calls and emails. The answer from the lettings team at Fox & Son Crawley was "it's nothing to do with us". Clearly it was everything to do with the Crawley branch as they can not do simple addition. No response from branch manager either - as expected. Would not recommend and will avoid in future!!
5/5
GoogleFox and Sons have recently been assisting in our search for a property in Weymouth.At all times their service has been courteous and professional. Ola in particular was enthusiastic, well informed and engaging during a recent viewing. She was the only agent to respond in detail to our queries, and within 24 hours
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotYeeHaa - Hello Cowboys …
Due to various physical and mental health problems I trusted in the professional attitude of Calvin, manager of local office in Poole and Rachel who deals with auction sales elsewhere - both were absolutely awful, unprofessional and cost me quite a bit of money. Definitely world not recommend Poole branch F&S nor Rachel Barnes re auction input to property! Messed me about and caused much distress when they were aware of my physical and mental health! Definitely do not recommend.
5/5
Trustpilot5* Fox and Sons Eastbourne
Fox and Sons eastbourne have been fantastic with helping me find my first home, I told them roughly what i was looking for and within 2 days they had contacted me with my perfect home! The whole process was great and they really supported a nervous 1st time buyer. I will definitely be reccomending them to everyone! Thanks so much to Steve and his team! :)
Thanks for you review hannah hope you and the kids enjoy your new home
5/5
TrustpilotDid the Solicitors work for them!
4 months to move into an empty, chain-free property seems pretty fascicle but it wouldve been a hell of a lot longer had it not been for Curtis and his colleagues at Fox and Sons, Hastings. I had 6 months to port my mortgage or it wouldve doubled and my property wouldve been unaffordable. It was two certificates holding back the sell. My solicitors were hopeless, the sellers solicitors were just as bad but thankfully Curtis said if this isnt sorted within 24 hours Max is pulling out. 12 minutes later the certificates would be there in the morning and 12 hours later we were good to go. I get they want their cut, but I hear so many stories about estate agents taking their eye off the ball, and the buyer left chasing, thankfully that wasnt the case with Fox and Sons. I had to pay my solicitors £2,500, shouldve given it to these guys! HIGHLY RECOMMEND!
5/5
GoogleRussell helped us with our mortgage as first time buyers. He was very knowledgeable and always happy to help. Thank you for the support, and for making the process as smooth as possible!
Thank you so much for your kind words about our colleague Russell! We're thrilled to hear he was able to provide you with such excellent service and made your first time home buying experience smooth and stress-free. Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotBooked a valuation with Crewkerne…
Booked a valuation with Crewkerne office representative came out and said she needed to do more research 1 week later have still had no valuation or contact would avoid at all costs
1/5
TrustpilotTried to underhandedly go behind my…
Tried to underhandedly go behind my agents back to the client telling them we are bad buyers and he should sell through them even though our offer had been accepted and put a for sale board up over our sold sign .. really really bad business practice
2/5
TrustpilotQuite poor
As a letting agent they were rather greedy in keeping back much of the deposit As estate agents they weren't particularly on the ball and advertising properties as available after they had gone off the market
5/5
TrustpilotRented from fox and sons (Eastbourne) review
I rented from fox and son for 5 years and Senior letting branch manager was quick to responses and supporting when needed. Even after tendency ended there was good communication throughout. Senior Letting branch manager would explain and go into detail if needed more understanding. Team was always polite and welcoming when contacted. Never had any issues (Eastbourne fox and sons)
5/5
Googlei cant speak highly enough of Bethany Bond from fox and sons! i have been looking for a rental property for quite some time and having a nightmare dealing with so many estate agents and landlords and having no success. but once i found fox and sons it couldn't've have been easier. the helpful and friendly team have supported me and kept me well up to date thought the whole process and i am now very happy in my new house ! great team and great service.
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
5/5
TrustpilotA great company
I would have no problem recommending this company. They are very efficient and friendly. Nothing is a problem to them. I was looked after by David Johnston and he was very knowledgeable courteous and friendly no question was too much for him he is a credit to your company. Thank you David x
5/5
TrustpilotWe asked Ellie from Poole Fox and Sons…
We asked Ellie from Poole Fox and Sons for help remortgaging and she guided us through the whole thing. If we had any questions she would reply very quickly with a simpler version of what we were asking. Can't fault her or the company. Thankyou . And I do still think about the magic paper :D
5/5
TrustpilotBest experience I’ve ever had!!!
Was the best experience I’ve ever had with an estate agents, Chris there mortgage advisor was incredible he went above and beyond what we could have ever expected and even after we’d payed for his services he was still pulling late days just to help us get everything we needed ready wether it was mortgage related or not he even worked as hard as possible to get us out mortgage rate fixed before they sky rocketed we could not be more grateful even after we had closed and everything was sorted he still helped us with our life insurance as there was a mistake we made while filling it out, Joanne was also a massive help even though we didn’t buy our house through then in the end she would always get right in touch with us as soon as she found a house she thought we’d like and even pulled an extra day or 2 so we could view the houses due to our busy schedules when the time comes to sell we will definitely be going to her
1/5
TrustpilotAre you sitting comfortably?… then I’ll…
Are you sitting comfortably?… then I’ll begin…‘Twas twenty weeks before Christmas, plenty of time to move house, not a creature was stirring, especially not a Fox and sons Estate Agent !!!If you have been sitting down over the festive season with a glass of mulled wine, contemplating moving house, then take our advice…DO NOT USE FOX & SONS!!The whole branch lacked any form of professionalism, or competency. Lucas never returned our calls, only answering the phone if we dialled on a number he didn’t have registered to us. On one occasion, I stood outside the shop and although I could clearly see him, the girl that answered said he was out.For some reason the shop is always locked and the Keys were not always immediately to hand. We regularly had to visit the branch and insist they chase issues for us. Chasing only happens on a Wednesday apparently…really??? They are quite content to place all the blame on their equally incompetent’ in house’ solicitors DCLaw. After 19 weeks of abysmal service, we took matters into our own hands and dealt with the home owner himself to get the sale over the line. Due to several failures to exchange we had to exchange and complete on the same day. There was no one in the branch that day to deal with any issues and DClaw were uncontactable. Other estate agents from the rest of the chain got involved to try and save the day but in the end all 5 lorries were told to unpack. Yet still no communication from Fox & Sons… disgraceful!
5/5
TrustpilotI am glad that Fox and Sons Property…
I am glad that Fox and Sons Property made my relocation process easy by providing exceptional service to me while securing accommodation through them. My special appreciation goes to OSKAR and DAVIDS for their immense support throughout the process. I look forward to having my first property through you guys. I wish I could give 10 🌟 🤩.
1/5
Trustpilotnon stop phone calls every day two…
non stop phone calls every day two months of daily calls from a bunch of cowboys who cannot sale properties rude abusive attitude toward public and needs shutting down. fox a sons lancing west sussex .
5/5
TrustpilotI have been working with Danny over the…
I have been working with Danny over the past few months to secure a shared ownership scheme. Getting a mortgage is one of the biggest purchases in life and is known to be a very stressful process. Danny has been very transparent and supportive throughout the whole process. Brilliant communication from him and all other members of the branch when needed. Thank you!!
1/5
TrustpilotPlease avoid this unprofessional office…
Please avoid this unprofessional office in Hastings. Thought it was weird that my requests was not followed through. Been waiting to speak to a manager for a week. Nothing, called back. It was obvious the fella did not pass on my message. Not responded to emails. When challenged, he was happy to tell me he didnt like me. Think it was the colour of my skin.Update Foxs and sons are questioning my review. Trustpilot want evidence. My complaint was done over the phone. The company did not address my complaint in writing. As i advised trustpilot. Whoever is challenging this has not contacted the branch manager who i spoke to at length and arranged for someone to value my property last week. Perhaps they should do their own checks before they challenge my experience. After this insult. I wont be putting any business their way. Pure cowboys. Minus any stars
5/5
GoogleFrom the preliminary visit by Dan Beaumont to the completion of the sale I have received exceptional service from Dan and the Team at Fox & Sons in Weymouth. In preparing for the sale of my late mother's flat Dan was honest, kind, considerate and very organised. The flat sold within a shorter time frame than had been expected. I would definitely recommend this Estate Agent unreservedly and use them again myself.
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Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Weymouth.
