Trusted Agent profile · Weymouth
★★★★★
631 reviews across 2 platforms
31 St Thomas Street, Weymouth, DT4 8EJ
Fox and Sons's office in Weymouth, at 31 St Thomas Street, is rated 3.7 out of 5 across 631 reviews on two platforms, including 218 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Weymouth.
Every review we hold for the Weymouth office, from every platform, shown as written. First names only.
5/5
GoogleI dropped into Fox and Sons to enquire about rentals. Ellie was super helpful and efficient. She found us a property to view and arranged the appointment for the very next day.
Thank you for leaving us your superb 5* review Darren. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe’ve had a great experience with Ola so far. She is very friendly and has been able to answer all of our questions. Would highly recommend.
Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with Ola. Our team takes pride in providing friendly and knowledgeable service. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
2/5
Trustpilotleaflets
I don't know who they get to deliver their leaflets but they leave them hanging out of the letterbox, clear indication that people are out and puts the home at more risk of break in. it's just unprofessional. needless to say the leaflet went straight in the bin.
5/5
TrustpilotFinally in my flat thanks to Shayla
Finally in my flat thanks to Shayla. She has been amazing & was totally on top of everything despite the lousy solicitors & me hounding her all the time. Thank you Shayla & the rest of the team, you are all stars 🌟
1/5
TrustpilotFox and sons are shocking
Fox and sons are shocking. You do get bamboozled into a long contract, and i agree they are very rude and the pictures are rubbish. I took my house of the market with them while still in contract. It was sour grapes beacause we had s viewing and once i removed our house got rudely told there is no way the lady would have brought ur house. Crewkerne branch very rude. Was even told would i pay 45,000 pounds more for a 3 bed semi than ours which is a 4 bed detached with a garage. Absolutly shocking wouldnt recommend them at all. They just want u to keep lowering the price.
5/5
GoogleOla showed us around a property on 4/8 and she was very informative and helpful and had knowledge of the property - thank you!
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleFox & Sons Weymouth. Highly Recommended Very professional and very friendly service. They have provided excellent management of my rental property in Weymouth. Beth, Scarlett and formerly Molly have …
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation Sean! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNever touch these people with a barge…
Never touch these people with a barge pole! I’ve never in my life had such a bad experience with an estate agent and that’s saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.
5/5
GoogleMe & mum had a viewing at 17 ilchester road yesterday with fox & sons with antoinette wells she was superb and very helpful she was more helpful then our own auction & estate agent in somerset very helpful so glad we have had help from antoinette wells she has perfect character & perfect customer service skills happy to go above and beyond for customers five star plus rating but can only give 5 stars many thanks antoinette wells we are both happy with the tour yesterday n helping us many thanks midge wright & mr m wright
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleAll the staff are really friendly and helpful. Ola was especially great when showing us around a property- very knowledgable and friendly too
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleIt is a pleasure to leave a review for Chantelle. She is an excellent agent, polite, helpful and efficient. During my property search I was signed on with a number of local agents and Chantelle was the only one to call regularly and take a sincere interest in my search. A first rate 5 star service.
Keith, thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
2/5
TrustpilotNever got back to me in 2 weeks
Never got back to me in 2 weeks. Called their office 3 times a day for a week, called their poole branch and was told I’d be called back. I also emailed, never got back to me suddenly seen the property I liked gone off market. 0 communication
5/5
GoogleThank you Beth and Ellie. Your knowledge and expertise has helped my son and I very much. Great team work.
"Thank you for your kind words! We are thrilled to have been able to assist you and your son. Nothing makes us happier than happy customers. Thank you for trusting us!" #teamwork #satisfiedcustomers Kind regards, Lucy Mawer, Customer Feedback and Support Team
1/5
TrustpilotDisappointed
I have put one star as there’s no option for no stars.. appalling service, put two properties on the market with them, Goring office and Worthing, both offices are incompetent, no one ever calls back, wish I hadn’t put my property on the market with them, if we had no interest for a week or so, they would say drop the price, after they’d valued the property at that price. Management are useless, told lies to get themselves out of the s**t, would NOT recommend whatsoever. Stay clear of there shoddy workmanship!
5/5
GoogleIt has been nice working with this company. Bethany was really helpful during our home search and we found a befitting apartment. She has also been ever since.
Thank you for taking the time to leave us this tremendous 5* review Jude. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDealings with his company didn’t even…
Dealings with his company didn’t even get past first contact. I saw a house I very much wanted to view and made several phone calls to their Yeovil branch over a 2 day period to arrange it. Not once was the phone answered in person and despite leaving VM messages, I was never called back. I was even considering knocking on the door of the property and asking the owners to contact Fox & Sons themselves to arrange a viewing! However, I have since found a property so no need, but if and when I ever come to sell it, it certainly won’t be through Fox & Sons. They don’t appear to work for either sellers OR buyers.
5/5
GoogleOla showed us around a property today; it was a great place and every question was answered immediately. Ola's research in advance of our visit really showed and helped us make the decision to make the offer. Thank you, that's how it should be done. Stewart & Kate
Thank you for choosing Ola to assist you with your property search! We are so glad that our efforts in advance paid off and that you had a great experience with us. Congratulations on making the decision to make an offer, and we look forward to helping you through the next steps! Kind regards, Lucy Mawer, Customer Feedback and Support Team
1/5
TrustpilotUnprofessional Demeanor
The Crawley team, particularly Branch Manager Kane Caulfield, displayed unprofessional, rude, and disrespectful behavior.They wasted our time by not responding promptly to our inquiries, forcing us to follow up continuously for weeks, both regarding our initial offer and when the property came back on the market.When we decided not to proceed with the offer, Kane Caulfield began speaking to us in a rude and unprofessional manner.We kindly request that take appropriate action regarding the Branch Manager's behavior.
1/5
TrustpilotNot received my deposit back
Little to no communication, gave more than 3 months notice to be told they would be in touch and heard nothing more. My son vacated the property and a month later has not received my deposit or heard anything. They are not answering the phones or responding to emails. Awful customer service. Find a different estate agents
1/5
TrustpilotExtremely poor contact
Impossible to get a hold of them by phone or email. Couldn't get them to contact the potential landlord to sign the tenancy agreement until 7 days after the agreed move in date at which point tried to increase the rent from £1000pcm to £1300pcm. I didn't accept it and tried contacting them for over 2 months to return my deposit and they only started replying to my emails after I threatened legal action if they didn't return my deposit. Still waited until the day before I said I would take action before returning my money. I wouldn't ever look at a house managed by this company ever again and I should have called everything off once I saw how difficult it was to get replies even before signing anything
5/5
TrustpilotLeah from the Waterlooville branch has…
Leah from the Waterlooville branch has been absolutely excellent so far in my journey of moving she has explained everything in so much detail and has so much knowledge in what she does. She is calm polite and very friendly I would highly recommend her services to anyone
1/5
TrustpilotFox and Sons Peacehaven
Slammed the phone down on my father when he was enquiring about a Peacehaven bungalow and was asked if his property was on the market. When he said "Not yet" the agent simply hung up. Serious buyer turned away by this agency. Would reconsider if you are thinking of listing your property with them.
5/5
GoogleI would just like to thank Scarlet for her professionalism, knowledge and ongoing support that she has provided me with. Thank you. KA
Thank you for taking the time to leave us this great 5* review Kenee. Kind regards, Lucy, Customer Relations.
5/5
GoogleBeth is the perfect estate agent. She knows the local area well and is very patient. As well as being polite and friendly
Thank you for your terrific 5* review and for your complimentary comments John. Best wishes, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Weymouth.
