Trusted Agent profile · Weymouth
★★★★★
631 reviews across 2 platforms
31 St Thomas Street, Weymouth, DT4 8EJ
Fox and Sons's office in Weymouth, at 31 St Thomas Street, is rated 3.7 out of 5 across 631 reviews on two platforms, including 218 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Weymouth.
Every review we hold for the Weymouth office, from every platform, shown as written. First names only.
5/5
GoogleBeth is the perfect estate agent. She knows the local area well and is very patient. As well as being polite and friendly
Thank you for your terrific 5* review and for your complimentary comments John. Best wishes, Lucy, Customer Relations.
4/5
TrustpilotSelling my child hood home after parents had passed away
I had 3 other estate agents to look at my dads house after he passed the other agents weren't friendly where as Sam from the Lewes branch was really nice friendly and honest so i went to him although he didn't always get back to me when he said he would he still got back and kept me up-to-date all the other staff from the Lewes branch were lovely and very helpful im looking to buy my house and eventually move and without a doubt ill be going to Sam at the Lewes branch Thank you Sam for all ur help and support and advice
5/5
GoogleEllie was very lovely and helpful showing us around the property and made us feel welcome !
Thank you for taking the time to leave us this tremendous 5* review Chloe. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotFox & Sons - Waterlooville
At Waterlooville branch , I have to say the staff are excellent. I was a client buying from a different county, the help and support from this branch was amazing. James Barton-leigh showed us the property first, polite, professional, friendly and helpful, this young guy knows his business and is really great. The manager John Leach has helped me so much. He assisted me when I was panicking about a survey, kept in touch and helped to make my move smooth. Both these gentlemen were brilliant, very helpful, went above and beyond to really help. I cannot express enough how this branch and their staff have assisted me in what was a tricky purchase due to external reasons. Want to buy, go to fox and sons Waterlooville, outstanding service from this amazing staff. Thank you all, best staff ever.
5/5
GoogleExcellent experience, professional and caring. Ele was very knowledgeable and helpful thank you so much Ele.
Thank you so much for your kind words and for choosing our business. We're glad Ele was able to provide you with excellent and caring service. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
GoogleBooked a desktop valuation, didn’t get a call at my appointment time, emailed and have been ignored, I am a lifetime member for mortgages but going to pass as they don’t seem to answer anything
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI had an excellent experience with Fox & Sons in securing a room in Weymouth. Scarlet and Bethany were fantastic. Responsive, professional, and incredibly helpful throughout the process. They made everything so easy and stress-free. Highly recommend their services!
Thanks for the wonderful 5* review and recommendation Midhun! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotSale went OK deposit handling inept…
Purchase went OK-ish although took nearly 7 months for a simple case. They found tenants quick enough, and took their deposit. Getting this custodial deposit transferred to my TDS account a nightmare, 15 work days after advising them of details needed for the transfer (and 34days after taking the deposit), their "accounts team" demand the same TDS information and tenant/property address information they already have. 18 days later I'm still trying to get this done (Portsmouth). Finally Fox & sons have apologised, and admitted their staff needed further training. They eventually provided details of the secure placement of the tenants deposit, and have given a £100 compensation. This is of course scant compensation for the hours of work caused to me, the anxiety I've suffered, and ineptitude shown by their staff
5/5
TrustpilotVery professional service
Just completed on my house sale in Eastbourne. I found Tom and his colleagues very easy to deal with. I accepted an offer for full market price within 10 days. Tom kept me up to date weekly with the process, keeping in contact with my conveyancer also. I went to Fox & Sons to sell because 15 yrs earlier I bought through them. Good to know their standards are still as high as they were then!
Dear Winefride,thank you so much for your kind words about the Eastbourne office. all the best for the future. kind regardssteve
5/5
GoogleEllie was brilliant and made the renting process pain-free, would reccomend
Thank you for your excellent 5* review, recommendation and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotI have dealt with a few letting agents…
I have dealt with a few letting agents over the years and I must say, Fox And Sons rate very highly for me.The application process went very smoothly, with constant communication and updates throughout, particular kudos to Oskar who has been my main point of contact throughout,All that you ask for during a process like this is to be kept in the loop, something that Oskar and his team have managed very well.Thankyou
5/5
TrustpilotI can’t recommend fox and sons…
I can’t recommend fox and sons Eastbourne highly enough.The Manager Stephen was excellent when it came to the sale of our property in Percival Road.We had three agents out to value our home and we felt fox and sons had our best interest’s at heart and we were proved right. He understood our current financial situation and helped us find a great buyer but also find our new home in ArundelRoad.Thankyou so much for everything.Pauline and Richard
1/5
TrustpilotFox and Sons Hove - No Integrity
Avoid Fox and Sons, Hove branch. They have very little integrity. After we removed their instructions, they sent a 'sour grapes' bill for something they had offered to pay for. Paying is not the problem if it was rightfully billed, but when we asked for an explanation of the invoice, none was provided just continued harassment for payment. Very poor form, wasting both my time and theirs for what appears to be a petty revenge for leaving them. Once the initial sales patter had been executed, they also exhibited a lack lustre standard of service, providing no updates or feedback, interactions with some even felt slightly rude and offhand. Experiences with other Hove agents, so far 10 times better.
5/5
GoogleEllie and Beth from the Weymouth branch provided me with truly outstanding service! Their professionalism was matched by their warm and approachable manner, making the entire process smooth and stress-free. They swiftly arranged our move into a shared accommodation and always respond to our questions quickly and with impressive detail. I deeply appreciate their support and wouldn’t hesitate to recommend them to others!!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleFox & Sons Weymouth went above and beyond with helping of the sale of my mothers flat
Thank you for taking the time to leave us this tremendous 5* review Diane. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI've just completed a complex purchase…
I've just completed a complex purchase through Fox & Sons Rottingdean, and could not be happier with the service. Alex in particular was conscientious about keeping me up-to-date throughout, and reassured the vendors that the finance would come through in time for their own purchase deadline. The other staff, in particular Alison, were warm and very helpful. And when I got the keys yesterday, it was very touching to find the vendors had left me a lovely card wishing me happiness in the flat, and two bottles of wine to celebrate!Thanks, Alex, you were ace!
5/5
GoogleBeth and Ellie from Weymouth branch offered us an exceptionally fantastic service! They have been so professional and friendly at the same time. The arranged a quick move into an apartment for us. They are are always prompt to respond to any queries we have in very great detail. We are really grateful for the wonderful service and would recommend the team anytime!
Thank you for the kind words, it was a pleasure serving you! Our team is dedicated to providing professional and friendly service, and we are so happy to hear that your move went smoothly. Your recommendation means the world to us. Have a great day! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExceptional service, Yushin was brilliant!
We received exceptional service from Fox & Sons. Our agent Yushin was brilliant. He found some really nice properties matching our criteria that we hadn’t noticed ourselves, and he booked us in to view them within a couple of days. He offered great service, info, and knowledge during the viewings and followed up quickly with answers to our questions afterwards.
1/5
TrustpilotAVOID JACK ALLSOBROOK
AVOID JACK ALLSOBROOK. He will lie & con you of your money. Took us for an extra £3000, we signed the form for £25% if he got us over the asking price, he then took back the paperwork to supposedly complete the form,unbeknownst to us he changed the percentage to 1.5%, we didnt check it as he had just reiterated that we would be paying 1%. We didn't find out until our solicitor paid Fox & Sons the fee. We didn't see or hear from him again. We called the Lewes branch on the 16th Aug 2023 when we found out we had overpaid be told he had been transferred to the Crawley branch due to so many complaints regarding his underhanded approach. Thank you Jack for stealing from us and I expect many others. I wonder just how much further you can sink, but I expect your pit is bottomless & of course this corrupt company have done nothing about it. Not even a phone call from head office. As long as they are making money they do not seem to care.
1/5
TrustpilotLacking in customer service for neurodiversity
I've recently started looking for a property to buy. Being neurodivergent, I have requested all correspondence be via email from all letting agents, so i can orgabise and manage a very overwhelming process. Unfortunately, Fox and Sons (brighton) seemed to have an issue with this and even so I repeatedly requested email correspondence, I was told that 'phone calls would be easier for both of us'.
5/5
GoogleVery seamless and fast processing. Ellie was amazing
Many thanks for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleOla was very helpful, when we looked at a property.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleScarlet was a STAR, she helped me while looking for a property.
Thank you for leaving us your superb 5* review Ahmad. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotThe Esperance viewing
Lauren showed me around The Esperance. She was very knowledgeable and answered all my questions to a high level and gave me a good understanding on the points I wanted to know. She also pointed out and took me to visit nearby similar properties for comparison and other options. Very helpful and thank you!
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Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Weymouth.
