Fox and Sons Weymouth reviews

★★★★★ 5/5

Google

Viewings are important & Ola was on time for the appointment & showed me round with great enthusiasm. I was given access to everything I needed to see .

Anthony · 26 March 2026

★★★★★ 1/5

Trustpilot

No real actions

Staff were friendly but just a bit useless. Kept on saying stuff would be sorted but never did, had to rely on just the landlady due to no help from them. Even till the last day it was a challenge to even get my holding deposit back, they kept on saying "it was with the finance team", delays taking around 2 months and had to even get the holding deposit company involved to get them to take the money and retrieve it off them. This was after we agreed it would be returned within 10 days and after the landlady said the property was fine and we could have the full amount back. Just be aware anyone who chooses to go with them it will be a challenge to get even pennies off them. Targeted at Southampton branch.

Normal · 6 October 2026

★★★★★ 5/5

Google

We've had the pleasure of working with Fox&Sons/Sequence Homes for over a year now and they've been fantastic. Any challenge that has come our way has been dealt with effectively and they've always been willing to go the extra mile. A special shout out to Beth B and Lauren H.

Amaekie · 25 August 2025

★★★★★ 1/5

Trustpilot

Fox and Sons Langley- Disappointing…

Fox and Sons Langley- Disappointing experience. In my experience, my offer was not passed to the vendor for approximately a week after I submitted it. I had to chase them to get a response, to be told two other people were dealing and they would get back to me, they did not I had to chase again and was told they didn’t realise it was my official offer even though I spent thirty minutes in total to them and the reasons why I was submitting that offer! I was subsequently told that the vendor had “chewed their ear” about the level of the offer, and I was left feeling that I was being held responsible for the vendor’s reaction. I was also disappointed that concerns and defects I had raised during the viewing did not appear to be acknowledged in the same way afterwards, being told that vendor said they did not exist, I felt dismissed and gaslighted From my perspective, I would have expected the offer and the information I provided about the property to be communicated promptly and accurately, and for the agent to provide appropriate advice to their client. Unfortunately, based on my experience, I would not choose to use this agent again.

Sarah · 23 September 2026

★★★★★ 5/5

Google

I recently starting renting a property. Ellie was fantastic and very helpful. She responded very quickly and tailored everything to my availability (as I was travelling) and made everything smooth and stress free!

Georgia · 18 January 2026

★★★★★ 5/5

Google

I approached Fox & Sons for a house for our staff, and Ms. Scarlet, the letting agent, welcomed us warmly. She immediately checked our preferences and assisted us with the available options. We found a property we liked and arranged a viewing for the next day. Ms. Scarlet was exceptionally good at providing all the information we needed and was completely professional throughout. I want to give a 5-star to both Ms. Scarlet and Fox & Sons for their professional and friendly service. We look forward to discussing further and signing the deal. Thank you!

Roop · 30 May 2024

★★★★★ 1/5

Trustpilot

Harassing me with phone calls when iv asked them to stop more than once

I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings. STAY CLEAR

Jemma · 2 September 2026

★★★★★ 5/5

Google

Ola was very professional and extremely helpful. Ola got back to us quickly to answer a couple of questions we had about the property. Thank you

Tina · 16 February 2026

★★★★★ 5/5

Google

I am a experienced landlord with a number of properties. I faced a very difficult situation with a very aggressive tenant and Bethany the lettings manager help me enormously when I was not even one of their landlords. Without her help I do not know what I would have done. She was absolutely brilliant , super efficient, super knowable, so committed to her job and also in helping me. A great ambassador for the Fox brand, thank you Bethany sooo... much Julia x

Julia · 14 April 2024

★★★★★ 5/5

Google

We have had a great experience with Ola and the team at Fox & Sons. Contacting them has been a breeze, and they have been responsive to our questions - and very helpful.

Kirsty · 16 November 2025

★★★★★ 1/5

Trustpilot

Continuously hassled even after asking multiple times not to be

The estate agent that came to value my property needed more customer experience. He asked very intrusive questions, was rude about other estate agents valuations, was very pushy and I felt I had to be firm when I said I am only wanting a second opinion, not for them to market my property. I asked not to be contacted by them and I would be in touch if I needed their services. In the weeks following, the decision was made for me not to use them as I was contacted via telephone at least twice a week, pushing me to put it on the market with them when all I’d asked for is a valuation. When I asked multiple times to be taken off their contact list, the message clearly didn’t get through as I was contacted a further three times after this. No voicemails were left - just missed calls from an unknown number. When I explained my frustrations, they were far from understanding and got defensive. I will not be using this estate agent nor recommending it to anyone.

Millie · 31 July 2026

★★★★★ 5/5

Google

I used fox and sons when searching for a new rental property, Elle and Beth were both very helpful, and were always available to answer any queries I had.

Josh · 16 December 2025

★★★★★ 5/5

Google

Fox and Sons helped me find a suitable property and got me moved in very quickly with no hassle. They were extremely professional and thorough throughout the entire process. Ellie was particularly helpful and was always on the end of the phone if I needed anything. Excellent communication and support - 10/10

Luca · 16 April 2025

★★★★★ 5/5

Google

I can’t recommend Antoinette and Ola at the Weymouth branch enough. They were so helpful, professional and proactive dealing with a house purchase. Definitely safe and friendly pairs of hands. Thank you

Julie · 16 November 2025

★★★★★ 5/5

Trustpilot

Excellent throughout the whole process…

Excellent throughout the whole process from marketing, identifying buyers, communications and securing sale. Excellent offer negotiators. Highly recommend Thomad and Jack

Est · 28 September 2026

★★★★★ 1/5

Trustpilot

Total crap the valuation it was all sunshine…

At the valuation it was all sunshine and smiles with ,Buyers marching to my door I WAS TOLD , As soon as the sign went up SILENCE. A month later Not one viewing No communication , Sibi emailed and said if this doesn't pick up I'll apply to revoke the contract, Just 15 minutes later A notification appeared ,"You have a viewing" Bullshit, They just got an ex colleague of friend to visit on a day I had not chosen for viewings and the escorted viewing option was a sham because the agent turned up 20 minutes late After id shown the person around .This shambles was to make the threat go away , They then called me and advised me to lower the price Into the next lower bracket and it would creat huge interest . Bullshit Nothing For another month , A phone call from them put if the blue Arrived And the cheeky bastards wanted me to lower the price again . So I stayed there and then I want out of this contract for complete failure on your side ,without any penalties for earl closure ,And if you don't agree I'll take this to the ombudsman. 10 mins later, That's ok the contract is void no penalties . So now all I need is for them to come and get there bloody sign of my garden , I'm not advertising their shit company for free. Avoid fox's like the bloody plague. Total wankers

Dick · 17 July 2026

★★★★★ 5/5

Google

Ola was lovely and did my wife and I proud. Sadly the property wasn't for us, but she made sure we viewed everything that we wanted and our follow-up questions were answered within hours. Would be happy to have Ola act for us if the right Weymouth property comes around.

Martin · 16 April 2025

★★★★★ 1/5

Trustpilot

Awful service, unprofessional behaviour and lies

Crawley office. Communication 0 Professionalism 0 Honesty 0 It all started when Jack Allsobrook came to value our property. He was full of it. Told us that he had a few interested people for our property and could expect viewing right away. No viewings in the first month. Little wonder, when they do not answer the phone. Then came the recommendation to lower the asking price. So we took £15k off the price. We got one viewing in the second month. I called the office and eventually got through on 8 July because I’d not received a marketing update in over a week. I was told two calls were made 29 June and 02 July. No missed calls on my phone from them. I was repeatedly told the calls were made, we have a log and I repeatedly replied, I was not called I have no missed calls from Fox & Sons. After several back and forward with this, I asked for the branch manager Kane Caulfield to call me to discuss . He called and basically reiterated what his colleague had told me and proceed to argue he was right and I was wrong. Very unprofessional. Very rude and disrespectful. Clearly the training didn’t focus on not arguing with the clients! The upshot of the alleged missed calls was to tell me I’d a viewing. Now why they couldn’t text me as they have done in the past, or call the other person I am selling the house with, beggars understanding. My conclusion is that it was a lie. I’ve now come off the market with Fox & Sons, and I wish I’d read the Trustpilot reviews before I agreed a contract. Utter cowboy outfit and a shining example of the reputation given to estate agents. Now here’s the killer, 13 July, I called in person to the Crawley office to collect my key. I gave my name and after a wait of about 3 minutes the person present my key, handed it to me. I asked, do you not need to see my ID to prove I am the owner? I was told you need to sign a sheet and he went off to get it. Didn’t have it with him. And he never looked at my photograph ID!! I could have been anyone. Zero regard for security. Absolute amateurs and a burglars delight. I cannot stress this enough AVOID FOX & SONS AT ALL COSTS.

Dazzer · 13 July 2026

★★★★★ 5/5

Google

Brilliant!!! After having a bad experience with another estate agents when I first moved out from my parents. I had my guard up when I first approached Fox and sons. As soon as I contacted Fox and Sons I dropped my guard. Bethany was amazing from the start. She was very kind and professional. She was more than willing to answer any questions that me and my now roommate had. Everything was organised, and I felt the whole move in process was so smooth with no stress. So Thankyou so much Bethany you are an absolute gem ! Two months into living in my new place and I couldn’t be happier. 🎉 If you looking to buy or Rent, Fox and sons are the perfect choice. Thankyou to the whole team at the branch who all amazing.

Chaz · 16 November 2023

★★★★★ 5/5

Google

I could not fault in anyway the excellent service provided by Bethany at Weymouth branch. Her attention to every detail of the letting process and her very friendly approach was greatly appreciated and resulted in us letting our flat in Weymouth very shortly after being advertised. Many thanks Bethany.

Malcolm · 16 April 2025

★★★★★ 1/5

Trustpilot

Awful mortgage advising service

Booked an appointment with one of their mortgage advisers, a lot of info i did not need to know that the company has x branches and have done x money on mortgages, just to be cancel on the second appointment. Got back to me after 4months saying he would help me that time, after a couple exchanges no more correspondence ive no idea whats going on. Meanwhile was contacted by another mortgage adviser she said to give her a change she’s different from her colleague. First appointment same things, second appointment a no show. Whats wrong with you people? Unbelievable. At least have the decency to cancel the appointment, i got out of work for the appointment waited 1h, even emailed and nothing.

Sonia · 17 October 2023

★★★★★ 5/5

Google

Having had a really dreadful experience with our previous letting agent we were awfully concerned about who to try next. We were introduced to Bethany at fox and sons , who was very patient and treated us kindly and professionally from the start. She found us a tenant within days and ensured the entire letting process was as straightforward as possible. She answered all of our questions and we were kept updated and informed as things progressed. We are so grateful for all her help , and would absolutely recommend Beth & the team at fox 😁

Gary · 17 October 2023

★★★★★ 5/5

Google

Having had an awful experience with a local agent, working with Fox and Sons was a breath of fresh air and such a welcome relief. Bethany is a star and pleasure to do business with. Professional and conscientious, with a 'can do', common sense approach. We can't praise Beth and the team enough we for their support, responsiveness and patients. I would'nt use anyone else now. Thank you for making a stressful time so much easier through your efforts and genuine approach.

Darren · 17 October 2023

★★★★★ 3/5

Google

Property was in the perfect location, very small bedrooms and bathroom, probably too small. Unfortunately, any queries we had could not be answered, important that the agent has good knowledge of the property and is able to respond effectively, good idea for the vendor to be included.

James · 16 April 2025