Every review we hold for the Wetherby office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleUnfortunately had a really bad experience with this company and would not recommend them. They were totally unprofessional and rude. Did'nt return calls to myself and our estate agents and solicitor over a property that we had been accepted for, but later backed out due to alot of issues that had been going on for 5 months. We have since found another property and have been dealing with another estate agent that have been a breath of fresh air, so friendly, approachable and nothing is too much trouble at all.
Michaela · 24 November 2025
★★★★★ 5/5
GoogleCora was really helpful, fantastic service.
Rashida · 19 June 2026
★★★★★ 5/5
GoogleRebecca at the Property Buying Company is exceptional. Her professionalism and attention to detail are impressive, always staying on top of tasks and ensuring everything runs smoothly. She’s approachable, efficient, and a key asset to the team. Whether coordinating schedules or handling inquiries, Rebecca delivers consistently high-quality service with a friendly, helpful attitude.
Gemma · 1 October 2025
Agent replied · 24 March 2026
What an amazing review, thank you! 🌟 We're so pleased to hear that Rebecca's professionalism and attention to detail made such a positive impact. She truly is a key asset to the team, always going the extra mile to keep things running smoothly. We’ll be sure to pass on your kind words, she’ll be delighted! …
★★★★★ 5/5
GoogleCora was amazing! Quick and great service
Olatunde · 10 June 2026
★★★★★ 5/5
GoogleMarta was very helpful with my property search, I highly recommend her.
Asma · 10 May 2026
★★★★★ 5/5
GoogleI have a wonderful experience with tristram agency and specially I will mention Laura who have been helping and guiding us with upcoming things and she had been very active and helping us through out the process so I will definitely recommend tristram and specially Laura for her effort and support.
Afnan · 3 July 2026
★★★★★ 5/5
GoogleBuying a property can be stressful, but I felt so lucky to have Marta from Tristrams as my agent. She was incredibly patient, prompt with replies, and always brought a warm, friendly attitude to every conversation. Thank you so much for helping me get my dream property. It was an amazing home-buying experience!
B · 19 June 2026
★★★★★ 5/5
GoogleCracking experience with these guys; smooth and professional service. Particular thanks to Jess, Lucy and Abbie who made the process seamless!
Josh · 24 March 2025
Agent replied · 15 November 2023
Cracking review Josh, thank you! Glad the "dream team" could help.
★★★★★ 1/5
GoogleI'm reading their smug replies on here, an insult to your intelligence when they say "that doesn't sound like us".
Well it is them. They are disgusting. I bought and did up a house with my inheritance. My dad taught me the skills to renovate and I put my money into my property and had a go at it.
This company disgust me when thier website boasts about how their employees have an interest in property and the careers they offer are aimed at property enthusiats.
Their company isn't anything to do with property, other than pocketing someone else's equity.
I was hoping to start renovating houses but they smashed my hopes and ripped me off. The money they conned me out of was my wage and livelihood. I'm now unemployed, on benefits, renting a flat and feeding two young kids.
High Street valuation £190,000.
Tpbc paid me £107,000.
I'm absolutely heartbroken that my life took a knock and TPBC were there to shaft me.
No · 3 October 2024
Agent replied · 26 August 2024
Hi No Name,
Sorry for the late reply - we often use Trustpilot as our main review platform. We can assure you that we are not trying to reply in a smug manner, generally there are a few reviews on the platform that we don't believe are left for our business, as there are quite a few businesses with similar names who we often mistakenly get reviews for.
I don't have your specific case in front of me, but I can assure you that everyone at the company is very experience when it comes to the property industry. We also offer rigorous training, learning and development opportunities for staff.
As for your valuation, the amount we paid in this scenario seems low on the face of it but the likelihood is that your opinion of the high street valuation didn't match the value that we received from the independent RICs survey, which our offer would have been reflective of.
We're sorry that you've been disappointed by this, but it is completely no obligation and at any point you could have withdrawn from the sale. We in no way push or force people to sell to us, we simply offer a quick sale solution in return for a below market value rate.
We wish you all the best in the future.
Kind Regards,
TPBC
★★★★★ 5/5
GoogleChris was really easy to talk to in my hour of need.
David · 16 April 2026
★★★★★ 1/5
GoogleInitially the team could not be friendlier or more helpful. We knew we would receive an offer significantly lower than going through an estate agent but in the interest of a quick sale agreed a price with them. Once we had all the paperwork and survey completed they have stopped all contact. No one is answering the phone and they have stopped replying to emails. We have been told this is a tactic to get us so frustrated we will accept an even lower offer. Ain’t going to work. Now taking legal advice on ending the contract as they are uncontactable. Really annoyed and disappointed. For once I’d like someone to actually perform the service they say they will.
Update: they have promised to contact today. Now to see if they try to drop the price. Standby
Update number two: as the team have replied their valuation came in low and we decided to part ways. My issue was not this but the lack of communication in between the start of the process and the disappointing news at the end of the process. It isn’t a problem if there are delays, the problem is the fact no one could be bothered to explain that and it became almost impossible to get anyone to answer emails or calls. Just the simple courtesy of getting in touch if you have promised to do so would have been enough, even if just to say you were waiting on more info or whatever. To us it felt that once we had agreed the sale in principle we became of no interest or value to you as you had our custom should you want it. I must also strongly stress that the review rating has nothing to do with the sale falling through as the rating was given before we reached that point.
Caz · 2 October 2024
Agent replied · 26 August 2024
Hello Caz,
Thank you firstly for the compliments around our property consultant team, we'll be sure to pass them on.
Now to address what happened. We agreed to purchase your property at a price of £244k, based on our initial valuations, which we always try and be as accurate as possible on. As mentioned, we are lower than you may achieve on the open market being trade buyers, so we did value your property higher than our purchase price.
As part of the process we receive valuations, which is made clear, and our offer is subject too. These unfortunately came back far lower than we had hoped, and that we valued your property at initially, with a value between £226,666-£246,666. Due to this valuation we where unable to proceed with the purchase of your property, but we did suggest we may be able to find a solution with our alternative services, however at this point you wanted to relist your property with your local agent, at a reduced price.
There was delays within the process as you rightly mention, which was as much to our frustration as yours. This was caused by the management pack being released, which took a significant amount of time and is completely out of our control. We couldn’t fully discuss or potentially proceed with the property until all the information was pulled together.
We’re sorry that we couldn’t purchase your property and that the valuations didn’t quite meet what we both expected. If you do want to explore any of our alternative solutions, please do feel free to come back and we’ll do our best to help.
We wish you all the best & do hope you manage to sell.
Kind Regards,
TPBC
★★★★★ 1/5
GoogleWasted 3 months of my life dealing with these locusts,was told i could sell my property before christmas.had the surveyors out etc on 9th december and it took them until the 9th February to tell me my property had long standing structural movement and i would not even clear the outstanding mortgage.
Went straight to the Advisory who know a lot more about what im posting here as they have every conversation we had.
I hope people read this and if i could give 1 bit of advice i would say swerve these like the plague and go with a recommended company through THE ADVISORY and you will have a stress free sale of your house just like i have now had and it took only 25 Days and not 3+ months.
THEY DONT HAVE THE MONEY EITHER TO BUY YOUR PROPERTY,THEY LOOK FOR INVESTORS TO BUY IT.
BEWARE.
Grace · 2 October 2024
Agent replied · 26 August 2024
Hello,
Well this looks like a rather suspicious review, considering we don't have a Grace Morris in our system at all & the mention of a competitor several times, along with a few unique selling points.
We do have the money to buy property, we buy several properties every month. We do also have alternative options like investors, the open market and auction to name a few.
If you are a genuine customer, we would love to provide a more detailed response, if you could please contact us at help@thepropertybuyingcompany.co.uk and provide us with your details we'll gladly look further into it.
Best wishes,
TPBC
★★★★★ 5/5
GoogleMark dealt with my enquiry efficiently, without rushing me & listening patiently to all I had to say, answering all questions,, whilst drawing my attention to things that i may find helpful, offering a fair price, but less for my property than I was hoping for. However, to my delight he called back several days later with a substantially higher offer than the first time, which I found very tempting, but decided to hang in there to see how much I could potentially get by listing my property instead. Mark understood why & ended the call expressing if I changed my mind he would be more than happy to help - at no time putting me under pressure to accept his offer. Therefore, I would not hesitate to highly recommend him.
Christina · 1 October 2024
Agent replied · 26 October 2024
Thank you for the great review Christina, it really means a lot that despite not going with our service you've still provided a great review & we'll also be sure to pass the feedback on to Marc.
We don't believe in putting pressure on our customers, it needs to work for both parties. Should you change your mind and favour a quick sale, then please don't hesitate to get in touch, we're here if you need us - but if not, we wish you the best of luck with your sale!
★★★★★ 5/5
GoogleTom, the Llangefni branch manager, demonstrated a warm and welcoming introduction to DH's services and was very reactive to comms all the way through to post-sale touchpoint. Marcus is a real asset to the office - extremely attentive and professional
Emma · 24 July 2025
★★★★★ 5/5
GoogleMarta was great, really happy with experience
William · 10 May 2026
★★★★★ 5/5
GoogleVery responsive and great service! Thanks Marta!
James · 10 May 2026
★★★★★ 5/5
GoogleMartha Santos was an amazing estate agent.
Mohammed · 10 May 2026
★★★★★ 5/5
GoogleMarta did a fantastic job showing us around a property. We asked her so many questions and she was happy to answer and help she arranged a last minute second viewing even though she is rushed off her feet. Marta has done a great job helping us secure our forever home thank you so much.
Simran · 10 May 2026
★★★★★ 5/5
GoogleBooked a house viewing with Sophie , she is a star ❤️ she really understood the assignment . Helped me with the best recommendations and accommodated all my needs. Big thank you for making my house finding journey easier and hassle free to YourNest team
Ayushi · 18 July 2026
★★★★★ 1/5
GoogleI was called back in an attempt to rectify an unpleasant experience. Unfortunately, it seems as I suspected (although though everyone deserves a second chance) this company only cared about their name and not to actually help me in regards to my house sale or my experience. I will definitely not be dealing with them again. Please don't bother calling me again as I wont bother speaking to anyone this time. Edit- I have decided to just block your numbers to avoid multiple spam calls. I feel minimum of 2 months of my time has been wasted and no sale in sight.
Sterlings · 1 October 2025
★★★★★ 1/5
GoogleDisappointed…I contacted this company for a quick sale on mums house. I gave them the valuations from the estate agents, we agreed a price which was £45-£50k below the valuations.
The process commenced at the beginning of December and it was very proactive with different people calling me to introduce themselves.
We completed the agreement and I returned all of the relevant sale documents promptly.
I was told the sale should be completed mid Jan due to the holiday period. The surveyor didn’t see the property until 14th Jan, I was ok with all of this.
However it goes downhill quickly from here. I wanted to start clearing the house and so tried to contact both people whom I had previously spoken with. I left multiple messages on their answerphones, spoke to the office twice and they promised someone would call me back. I should have realised that there was an issue at this point.
Eventually several days later I received a call…and was told that the it had gone to the underwriters and that was all. I explained why I wanted to speak with someone and they didn’t give me any idea of dates or any indication of a problem.
I therefore arranged for some family members to help me clear the house.
A week later I received a call from the same person basically saying that the property isn’t worth what we agreed and the surveyor had valued it £40k less than the estate agents.
To be succinct, they offered me £35k less than the original price we agreed or to sell it for me at the price we had originally agreed which is ridiculous as I would get more than this through an agent.
I’m now left with a house that is completely empty and have to go back to the open market. An absolute waste of 2 months.
June · 1 October 2025
★★★★★ 1/5
GoogleDISGRACEFUL,l desperately needed my money to pay for private cancer treatment,we agreed a completion date,23.10.25.l also arranged to put money down on a bargain house from a friend.My son, half owner put a non returnable deposit down on a private car sale.
THE completion date passed,l kept ringing as time was so important to me,l had to withdraw,they ruined all arrangements DO NOT USE l am in tears they are such nasty liars.
Marie · 1 December 2025
★★★★★ 5/5
GoogleFirst time renting with tristrams and they have been amazing, any problems they have got sorted with in a couple of days
I would 100% recommend going with them
And demi-rose who is our property manager has been brilliant with communication and gave us any help needed
Thanks again
Adam · 12 June 2026
★★★★★ 5/5
GoogleRebecca is a dream to work with at tpbc,very professional and helpful,nothing is too much trouble.
Emma · 24 March 2025
Agent replied · 24 March 2026
Rebecca truly is a gem! Professional, helpful, and always willing to go the extra mile, what more could you ask for? So glad you had such a great experience with her! If you ever need anything else, just give us a shout.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
