Trusted Agent profile · Westminster
★★★★★
431 reviews across 2 platforms
35 Maida Vale, London, W9 1TP, Westminster, W9 1TP
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Westminster, at 35 Maida Vale, is rated 4.7 out of 5 across 431 reviews on two platforms, including 277 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Marsh & Parsons Little Venice hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
GoogleI have been searching for a property to rent and Shauna has been incredible. Her passion for her job shines through and makes this process feel so much easier.
Dear Cian, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
GoogleRoy Khan was incredibly helpful in renting out my property. He guided me through the entire process with professionalism and expertise. I highly recommend working with Marsh and Parsons.
Dear Mason, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley
5/5
TrustpilotDebbie Lewis - Professional and Reliable Support
We have had a great experience with Debbie Lewis and entire Marsh & Parsons Team, who has been managing our property for the past few years.
Dear Paras, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Hayley
5/5
TrustpilotMarsh and Parsons - the only Estate Agent to consider.
I, like I imagine others reading this, have dealt with Estate Agents in the past.
5/5
GoogleSuper fast turnaround from Stuart and team. Recommended!
Dear Francisco, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
GoogleHighly recommend Marsh & Parsons to anyone looking to buy a property, specifically Kelvin Lac. Kelvin was incredibly helpful in helping us find our first property. He was patient and understanding as we navigated the home buying process, and he always took the time to answer our questions!
Dear Margarida, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleI had an outstanding experience working with Fatima. She was extremely knowledgeable and throughout the entire process, she was responsive, patient, and always available to answer my questions. Fatima went above and beyond to make sure that everything went smoothly and that I was happy with my purchase.
Dear Danial, Thank you for taking the time to leave a wonderful 5 star Google review. Fatima will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleI had an exceptional experience with Fatima from Marsh and Parsons, she knew exactly what I was looking for. She was professional, friendly and attentive. She went above and beyond to help me with my property search. I will highly recommend Fatima to anyone looking. Thank you Fatima!
Dear Nasaybah, We really appreciate you taking the time to leave such lovely comments about Fatima. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Little Ventice team in the future. Kind regards, Marilyn Plews, Customer Relations Team
5/5
TrustpilotSupport with move out
Michael was great to communicate with about moving out of my apartment. We had quite a few questions and requests, and he handled them swiftly.
5/5
TrustpilotBoiler issue - excellent service
I had a boiler issue in my flat and Charmaine was quick to reply via the repairs portal and helped me to resolve the issue very quickly.
5/5
GoogleI've had an excellent experience with Fatima at M&P. She made the entire letting process smooth and stress-free, and any requests were handled quickly and efficiently. It's been a pleasure dealing with an agency that genuinely cares about their tenants. Highly recommend to anyone looking for a reliable and trustworthy letting agent!
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley
5/5
GoogleAmazing Letting department team led by Mr Roy Khan. Expectational service throughout my communication with Roy and his team. I recommend them highly and will have no hesitation to instruct them again regarding letting my property. Thank you once again for your all your help and service.
Dear Glenda, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleFatima was always one step ahead, anticipating my needs and working tirelessly to make sure that everything went smoothly. What stood out to me most was her professionalism and attention to detail; I would highly recommend her to anyone looking for a reliable and dedicated estate agent.
Dear Scott, Thank you for taking the time to leave a lovely review regarding Fatima. Kind regards, Lesley Alford , Customer Relations Team
5/5
GoogleBig thanks to Shauna for helping us with our flat search! She was knowledgeable, helpful and really took the time to understand our requirements.
Dear Tom, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
1/5
TrustpilotDo not ever rent from Marsh and Parsons…
DO NOT RENT FROM MARSH AND PARSONS. Pick any other real estate company. Especially avoid the pimlico location. Marsh and Parsons has no customer service. They don’t value the tenants or ever try to help them. They are unresponsive. And when they do respond they are pushy, manipulative, forcing tenants to sign contracts without allowing them time to review them. Refusing to show clean decent apartments and forcing people to accept apartments they don’t want simply because the apartment hasn’t rented so they need to maintain a good reputation with the landlord. The prioritize the rentals that are on the market without renting for awhile despite that those are on the market because they have issues. No one wants to rent them. They talk behind the tenants back and send destructive emails.
5/5
GoogleSo far in my search James Hyland has been incredibly helpful, professional, and friendly! For all his efforts, I hope I find a property with him and Marsh & Parsons Little Venice.
Dear Lara, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleHighly recommend Fatima from the lettings team! she really understood what i was seeking in a property, and helped guide me through the whole rental process.
Dear Maryam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
GoogleThanks to Paul, Kelvin and the team for their hard work to date selling my property (work in progress). They have been responsive and sensible, and dealt with issues that have arisen professionally and pragmatically.
Dear Matthew, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotUnacceptable and unprofessional behaviour
Our experience with this letting agency has not concluded, unfortunately, but I wanted to share what happened to us in the hope that this is informative to prospective clients.
Dear Lorenzo, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Hayley, Customer Relations
5/5
GoogleOdhrán is very helpful in apartment search! Very efficient communication and great experience leasing from abroad!
Dear Clara, Thank you for taking the time to leave a wonderful 5 star Google review. Odhrán will be thrilled to read your kind comments. Kind regards, Asma
5/5
GoogleLoved the help and service here! The lettings team Ibby, Roy, Sanah, fatima and Alex were all so great with helping me find new tenants for my property.
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotLetting my property with Marsh and…
Letting my property with Marsh and Parsons has been a very positive experience over the last two years.
Dear Jane, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleWe had an excellent experience working with Nathalia from the Little Venice office, so knowledgeable on all the viewings and super attentive with all our questions. As first time buyers was great to have her support through the process!
Dear Robyn, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
GoogleI am looking for a place for myself and my sister to live in and was feeling extremely overwhelmed by the process. However, after getting in touch with Kellan of Marsh & Parsons I am honestly feeling so calm and relaxed. Kellan helped me understand all my options within the budget range and gave me so much reassurance as this is the first time I will be living in a non-student accommodation. Truly a gem! I recommend…!
Dear Taniya, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons Little Venice hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
