Trusted Agent profile · Westminster

Marsh & Parsons Little Venice reviews in Westminster

4.7

★★★★★ Excellent

433 reviews across 2 platforms

35 Maida Vale, London, W9 1TP, Westminster, W9 1TP

Part of Marsh & Parsons, see every office.

Marsh & Parsons's office in Westminster, at 35 Maida Vale, is rated 4.7 out of 5 across 433 reviews on two platforms, including 278 Google reviews rated 4.9.

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4.9 / 5

278

Reviews on Google

This office

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155

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Westminster office, from every platform, shown as written. First names only.

5/5

Google

When my previous landlord gave me an unexpected 2 months notice I started my house hunting and Fatima from Marsh & Parsons Little Venice helped me enormously finding a new place for me in a week time! On those stressful moments I was lucky to find such a great agent and now I'm happily living in my new flat. Thanks Marsh & Parsons! Thanks Fatima!

Jaume · 28 December 2023

Agent replied · 23 October 2024

Dear Jaume , We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with XXX. Please do not hesitate to contact us again. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

I recently had the pleasure of working with Alex on my home search, and he exceeded every expectation. From day one, Alex wasn’t just an agent, he felt like a dedicated partner who truly cared about helping me find a place that fit my vision. His insights into the local market were nothing short of impressive, and he has a knack for understanding both the big picture and the smallest details. Alex has this incredible ability to listen and intuitively understand what you’re looking for, even when you’re not quite sure yourself. When we discovered a hidden gem, he went above and beyond to make sure I had every advantage in securing it. It was like he knew all the right moves to make without a hint of stress along the way. If you’re looking for someone who brings passion, expertise, and genuine commitment to the table, Alex is your go-to. Working with him made me realize that some people are just born for this. Five stars, without a doubt!

Philippos · 2 November 2024

5/5

Google

Spoke to a delightful young lady called Harriet who was so helpful and polite. The advice she gave me was excellent and I’ll certainly be calling again when I’m ready to buy. Professional company with professional and knowledgeable staff.

Anna · 10 June 2026

Agent replied · 29 December 2024

Dear Anna, Thank you for your kind comments regarding Harriet and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Google

I have had having good experience with Marsh & Parsons so far. Staff here are friendly and kind in general, and Kelvin has been helping me find a property patiently, and each time he comes back to me with more ideal ones. I still need to take time to do a right purchase and totally comfortable to rely on his information& suggestions.

Rei · 26 February 2024

Agent replied · 23 October 2024

Dear Rei , Thank you for taking the time to leave a lovely review regarding Kelvin. Kind regards, Lesley, Customer Relations Team

5/5

Google

Fatima is an exceptional estate agent! She was incredibly knowledgeable, professional, and went above and beyond to help me find the perfect home. Her dedication and expertise made the whole process smooth and stress-free. I highly recommend Fatima for anyone looking to buy or sell a property. Thank you, Fatima, for your outstanding service!

Mayrah · 25 July 2024

Agent replied · 23 October 2024

Dear Mayrah, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team

1/5

Trustpilot

Misleading and try and catch you in a…

Misleading and try and catch you in a trap with a holding deposit, very unprofessional communication and as soon as a problem arise they stop answering once they have taken your money.

Bill · 22 July 2026

Agent replied · 22 September 2026

Dear Bill, I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you.. Kind regards, Hayley, Customer Relations

5/5

Trustpilot

Great service from the Marsh & Parsons…

Great service from the Marsh & Parsons team, especially grateful to our property manager, Debbie Lewis - she is always responsive and supportive.

Taras · 19 September 2026

Agent replied · 10 October 2026

Dear Taras, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley

5/5

Google

Odhran was amazing and offered great property advice! Good experience overall thanks to him

Sadaf · 22 November 2025

Agent replied · 12 January 2026

Dear Sadaf, We really appreciate you taking the time to leave such lovely comments about Odhran. He will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Hayley

5/5

Google

The service here was exceptional, particularly Fatima who was ever so accommodating. I must say I was very particular with the types of properties I had in mind, but she nailed the viewing process to a T! Thank you for your prompt and superbe service 👍 …

Sarah · 26 October 2024

Agent replied · 9 November 2024

Dear Sarah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley

5/5

Trustpilot

Excellent Service Support

I had my gas certificate renewed. I just needed to give the go ahead and Debbie Lewis did the rest, including the ease of invoice settlement. And she did it with happy email interaction. These things all count to make us feel positive.

Jenny · 24 April 2026

Agent replied · 25 May 2026

Dear Jenny, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley

5/5

Trustpilot

Portfolio landlord

Edward has been particularly attentive since he's taken over as our point of contact at Marsh and Parsons. He helps with managing the maintenance across our portfolio and is always quick to respond. Thank you Edward, its a pleasure working with you!

Gemma · 19 December 2025

5/5

Trustpilot

My current property manager is…Jaeyda Dovie

My current property manager is courteous, responsive and highly efficient, referring any issues to the relevant person/contractor very swiftly and continually monitors progress to ensure swift resolution.

Christopher · 14 August 2026

Agent replied · 22 September 2026

Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Google

Sanah is an outstanding lettings agent who made the entire process of finding a place to rent seamless and stress-free. She was in constant communication with a reassuring persona and helped me find a lovely flat. I highly recommend Sanah to anyone in need of a reliable and professional lettings agent!

Aybike · 25 July 2024

Agent replied · 23 October 2024

Dear Aybike, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team

5/5

Google

Excellent Agents especially James. We bought through him and all went smooth. Very professional and trustworthy. Highly recommend 👌 Emilia …

Pawelwincenciak · 23 August 2025

Agent replied · 22 September 2025

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley

5/5

Google

Delighted by the service we got from Paul Christian and his team at Marsh & Parsons Little Venice on the sale of our flat. Paul was knowledgeable about the market, realistic about the price we could get and effectively (and calmly) handled the different parties involved. Grateful he handled the sale of our property and would not hesitate to work with him again.

Regina · 24 October 2023

Agent replied · 23 October 2024

Dear Regina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

The M&P Team is Fantastic

The Marsh & Parsons team has been fantastic throughout my flat purchase journey. It definitely is a team, from the primary point of contact (shout out to Josh) to others who helped throughout the process (many thanks Mhari and Alice).

Eugene · 17 December 2025

5/5

Google

Ibby was courteous, patient and professional- he sent through options with all of my requirements and even convinced me to see one that I wasn't sure about- it turned out to be the best option! Will be in touch again in the future, thank you!

Adena · 2 October 2024

Agent replied · 23 October 2024

Dear Adena, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Lesley

5/5

Google

Extremely satisfied with the services provided by Marsh & Parsons! I dealt with Roy, he was extremely patient whilst dealing with me which allowed me to put all my trust in him throughout the process. Definitely recommend Roy as a lettings agent!

Prisha · 2 November 2024

Agent replied · 8 December 2024

Dear Prisha, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley

5/5

Google

We had a great experience with the letting team! Special thanks to Fatima Ibrahim, who was incredibly helpful in finding our new apartment. She was always communicative and quick to address all our requests. We truly appreciate the excellent service and support. Thank you!

Moana · 23 September 2024

Agent replied · 23 October 2024

Dear Moana, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Lesley

5/5

Trustpilot

Debbie Lewis…

I would like to appreciate Debbie Lewis for being so amazing and quick with her response.. Debbie has always helped us to resolve our queries and has done her best to get a solution as quick as possible....

RUHANI · 29 April 2026

Agent replied · 25 May 2026

Dear Ruhani, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Google

We recently found our new flat through Fatima. She was very professional and made sure all of our needs were met but also the landlords as she was able to get our offer approved which was the cherry on top. Fatima was very responsive and we always felt updated and in the loop. Definitely recommend working with Fatima!

Kamila · 28 December 2023

Agent replied · 23 October 2024

Dear Kamila, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Holly was extremely knowledgeable, friendly and helpful.

Shirley · 3 December 2025

Agent replied · 24 December 2025

Dear Shirley, Thank you for taking the time to leave a wonderful 5 star Google review. Holly will be thrilled to read your kind comments. Kind regards, Hayley

5/5

Trustpilot

Long-standing good service

I have long-standing dealings with Marsh & Parsons, always reliable and thorough. Recently I needed specific information and documents, then I had a query which required confirmation. Michael Stout responded quickly with exactly what I requested. Excellent service.

Joanna · 24 April 2026

Agent replied · 25 May 2026

Dear Joanna, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley

5/5

Google

I had the pleasure of working with Fatima on my rental search. She couldn’t have been more helpful throughout the process and helped secure us the perfect flat! Thank you ☺️

Charlotte · 10 June 2026

Agent replied · 10 October 2026

Dear Charlotte, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma

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