5/5
Great support through a complicated process. Excellent service and professionalism by Stuart Dutton and team.

Trusted Agent profile · Westminster
★★★★★
431 reviews across 2 platforms
35 Maida Vale, London, W9 1TP, Westminster, W9 1TP
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Westminster, at 35 Maida Vale, is rated 4.7 out of 5 across 431 reviews on two platforms, including 277 Google reviews rated 4.9.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
Great support through a complicated process. Excellent service and professionalism by Stuart Dutton and team.
5/5
Paul Christian the Head of Sales at the Little Venice office has set a gold standard in modern agency. Too many people fail to appreciate the distinction between average and really great agency - depth of market knowledge, superior customer relationship skills and perceptive insight on the macro view - this is what sets Paul and the team a cut above the rest. I bought my property with them last year and couldn't be happier to recommend.
Dear Victoria, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Given a quick notice, it was welcomed with quick kindness.
I’ve been given a quick notice, so obviously I started to panic, but I reached out to a de people and somebody gave me Charmaine’s contact details. She put me at ease and moved with such diligence and got me in touch with the right people. And she was funny, so that definitely didn’t hurt.
Dear Ellie, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Hayley
5/5
Holly was great! Very professional and polite.
Dear Emma, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
Marsh & Parsons: Streatham Hill
My selling experience with Marsh & Parsons was excellent, largely due to Ashley. Once an offer was agreed early May, he made constant efforts to relay information back and forth, negotiated tricky aspects of a process that proved at times far from straightforward. But Ashley's professionalism always shone through: his tact and responsiveness played a crucial part in completing the sale, and I'm really grateful for all his hard work and dedication. A genuine 5 star experience thanks to him!
Dear David, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley
5/5
Edward is a superstar
Edward was consistently responsive and kept me updated on my request.
Dear Jodi, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Hayley
5/5
Enquired about a property and had the pleasure of working with Harriett. She was attentive and understanding of my preferences and needs. Would happily recommend to friends and family.
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
Debbie has been an amazing agent for…
Debbie has been an amazing agent for us.
Dear Pankaj, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asha
5/5
I went to view a few properties with Riley and despite not finding something we liked he was determined and consistent in every aspect of the journey. He made the process feel local and light making sure to not waste out time. I highly recommend this branch and Riley himself for an easy rental search
Dear James, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
Khaled was with me from the beginning till the very end with my search. He provided alternatives and showed me both furnished and unfurnished properties. At first I had no interest in an un furnished property but with Khaleds help he was able to put a picture and a vision in my head that I didn’t know I wanted. Many thanks to him and would definitely be recommending him to friends
Dear Luke, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact Khaled and the team should you require our services moving forward. Kind regards, Lesley Alford, Customer Relations Team
1/5
Avoid if you value your sanity
Whether those responsible for property management at this company are comically incompetent or inhumanly cruel is anybody's guess. They have absolutely no regard for their contractual responsibilities, their tenants' safety, nor the state of their clients' properties. If you're a landlord who values their property stay well clear. If you're a prospective tenant who enjoys basic amenities such as running water and working electricity, avoid Mars and Parson's like the plague.
Dear Matt, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Hayley, Customer Relations
5/5
Working with estate agent Debbie Lewis for my rental flat
I've liaised with Debbie Lewis for the past five years and have only had a really good experience. Always quick to respond and with a thorough approach to anything that needs sorting in the flat.
Dear Liz, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
I had an excellent experience working with Alex at Marsh & Parsons. From the very beginning, he was incredibly helpful, professional, and attentive. Alex took the time to understand exactly what I needed, offered thoughtful guidance throughout the process, and made everything feel effortless. His communication was clear and prompt, and he consistently went above and beyond to ensure I felt supported at every step.
Dear Johnny , Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Hayley
5/5
Responsive
Been a tenant for a few years now and the team is responsive and helpful in tackling any issues or queries - as well as open to feedback. Charlie recently helped me with a leakage issue swiftly and has been friendly and helpful in communicating
Dear Savan, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
We’ve had a good experience with Marsh…
We’ve had a good experience with Marsh and Parsons. Thanks to Debbie Lewis for managing the property for us.
5/5
I had such a great experience when I was trying to look for a place I was trying to rent. Fatima was the agent that was helping me at the time, she was a tremendous help throughout the process. The agent was helpful with finding properties for a viewing that met my budget and specific requirements.
Dear Ahmet, Thank you for your kind comments regarding Fatima and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team
5/5
I rent my flat out with Marsh and…
I rent my flat out with Marsh and Parsons and they are so professional to deal with. They give a very good service which is a real peace of mind.
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
M&P have been amazing to work with. Our favourite agency, they helped with both selling our property as well as rentals! I would always highly recommend them! They always understand your needs and deliver 100%. They made both our sale and rental processes very easy and a pleasure to work with - Paul and his team were really great. I’d always go to them for any help in property!
Dear Ariana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
Edward is very helpful and…
Edward is very helpful and warm-hearted. By the way, he is a very handsome young man as well.
5/5
Matilda showed me some very interesting places. She really inspired me and helped me to see the kinds of places I like and that would make sense for me. I’ve seen quite a lot of properties with different agents and this was a really great experience. Thank you!
Dear Carmen, Thank you for taking the time to leave a wonderful 5 star Google review. Matilda will be thrilled to read your kind comments. Kind regards, Asma
5/5
I wanted to thank Kellan Sherratt for supporting us on our rental house hunting. He was extremely helpful and did his utmost to show us properties in the area we wanted. He was also very supportive in the negotiations and contract phase. We are ready to move to a new, super nice house. Thank you!
Dear Lays, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley, Customer Relations Team
5/5
Spoke to a delightful young lady called Harriet who was so helpful and polite. The advice she gave me was excellent and I’ll certainly be calling again when I’m ready to buy. Professional company with professional and knowledgeable staff.
Dear Anna, Thank you for your kind comments regarding Harriet and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
When my previous landlord gave me an unexpected 2 months notice I started my house hunting and Fatima from Marsh & Parsons Little Venice helped me enormously finding a new place for me in a week time! On those stressful moments I was lucky to find such a great agent and now I'm happily living in my new flat. Thanks Marsh & Parsons! Thanks Fatima!
Dear Jaume , We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with XXX. Please do not hesitate to contact us again. Kind regards, Lesley Alford, Customer Relations Team
5/5
I recently had the pleasure of working with Alex on my home search, and he exceeded every expectation. From day one, Alex wasn’t just an agent, he felt like a dedicated partner who truly cared about helping me find a place that fit my vision. His insights into the local market were nothing short of impressive, and he has a knack for understanding both the big picture and the smallest details. Alex has this incredible ability to listen and intuitively understand what you’re looking for, even when you’re not quite sure yourself. When we discovered a hidden gem, he went above and beyond to make sure I had every advantage in securing it. It was like he knew all the right moves to make without a hint of stress along the way. If you’re looking for someone who brings passion, expertise, and genuine commitment to the table, Alex is your go-to. Working with him made me realize that some people are just born for this. Five stars, without a doubt!
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