5/5
TrustpilotGreat and efficient staff
Great and efficient staff. Was easy and pleasant to work with.
Agent replied · 25 May 2026
Dear Akilla, Thank you for taking the time to leave a 5* review. Kind regards, Hayley
Trusted Agent profile · Westminster
Marsh & Parsons Little Venice reviews in Westminster
★★★★★
427 reviews across 2 platforms
35 Maida Vale, London, W9 1TP, Westminster, W9 1TP
Marsh & Parsons's office in Westminster, at 35 Maida Vale, is rated 4.7 out of 5 across 427 reviews on two platforms, including 277 Google reviews rated 4.9.
Reviews
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleI had a great experience with Holly, Alex, and Fatima. Renting a flat through them was very smooth, and they provided a lot of support throughout the process. I highly recommend the agency.
Agent replied · 22 October 2025
Dear Yuri, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Hayley
5/5
GoogleIbby was an excellent and reliable guide in our search for a new flat. The most attentive, professional and friendly agent I’ve worked with throughout my five years, and many moves, in London.
Agent replied · 23 October 2024
Dear Alessandra, We really appreciate you taking the time to leave such lovely comments about Ibby. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Little Venice team in the future. Kind regards, Lesley Alford, Customer Relations Team
4/5
TrustpilotManagement Team were very professional
I had initially left a review regarding receiving unsolicited calls from a member of their team after stating multiple times that my partner and I would not be progressing with buying a home at this time.
Agent replied · 22 September 2025
Dear TL, Thank you for taking the time to leave a lovely updated review regarding a member of our management team. Kind regards, Lesley
1/5
TrustpilotMy experience with tLandlords: Please Read Before Using This Agencyhe Little…
My experience with the Little Venice/Hammersmith branch has been exceptionally distressing, and I’m sharing it so others understand the seriousness of the issues I faced as a landlord.
Agent replied · 22 November 2025
Dear Sophie, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Hayley, Customer Relations
5/5
GoogleI have used M&P Little Venice to rent my property for several years now. The service just received, esp from manager Roy Khan, warrants a mention. He went above and beyond to make sure the rental of my flat to new tenants went smoothly. His efforts liaising with and managing old tenants/workmen/new tenants to make sure the property was up to scratch was exceptional. And a huge help given I was unable to attend to be present myself. Flat looks great. New tenants are in and happy!
Agent replied · 23 October 2024
Dear Benjamin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotI am a landlord and have been dealing…
I am a landlord and have been dealing with Anne Angus, who is absolutely brilliant.
Agent replied · 20 March 2026
Dear Patrick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
5/5
GoogleMy agent Kelvin Lac was excellent throughout the process. He stood out as being highly informative and offered a uniquely tailored service that captured my specific requirements. I would highly recommend
Agent replied · 23 October 2024
Dear Ayan, Thank you for taking the time to leave a wonderful 5 star Google review. Kelvin will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleExtremely satisfied with my experience in renting my new home with Marsh and Parsons. Fatima is an excellent professional, super polite and attentive. She has helped me immensely at all times.
Agent replied · 23 October 2024
Dear Tiago, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotOwain had been nothing but helpful time…
Owain had been nothing but helpful time and again
Agent replied · 25 May 2026
Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards Hayley
5/5
TrustpilotExcellent letting and management service
I’ve had my flat rented out for 18 months now and Marsh and Parsons not only worked hard to find me excellent tenants but Rasim in the Hammersmith office was a great point of contact for any issues that arose. He was always very efficient and completely professional and also forged a good relationship with my tenants which was a real asset. Would very much recommend.
5/5
GoogleFatima was so helpful in finding a property to rent. 10/10 service!
Agent replied · 23 October 2024
Dear Lisa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
GoogleBig thanks to Marsh & parsons, especially one of their representatives Odhran, who gave me great help and insightful property advice in a lovely manner.
Agent replied · 22 November 2025
Dear Victor, Thank you for your kind comments regarding Odhran and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Hayley
5/5
GoogleI recently purchased a property through Marsh & Parsons Little Venice, and was left very impressed by them on what proved to be a very long and difficult process due to several factors. Kelvin in particular was excellent, as he was always available for any clarifications, and his clear communication style and transparency throughout ensured that I was kept well informed of all developments. Thoroughly deserved 5*!
Agent replied · 23 October 2024
Dear Ali, It’s great to hear that you have had a brilliant experience with the Little Venice team. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotProperty Management
We are pleased with the property management support we've received from Debbie Lewis. Her responsiveness and commitment to keeping us informed as needed are greatly appreciated.
5/5
GoogleI was looking for a place i was overwhelmed with the tedious process. After getting in touch with Kellan of Marsh & Parsons i got some relief. Kellan helped me understand all my options within the budget range and gave me so much reassurance as this is the first time I will be living in a proper accommodation post moving to UK 🇬🇧
Agent replied · 23 October 2024
Dear Bharat, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotEdward was great throughout our…
Edward was great throughout our tenancy, thank you!
5/5
GoogleAnthony from the sales team is quite helpful. Highly recommend
5/5
GoogleIbby was great and found us a gorgeous flat in a really tricky market. He went above and beyond to sort things out for us!
Agent replied · 23 October 2024
Dear Katie, We really appreciate you taking the time to leave such lovely comments about Ibby. They will be so pleased to read your 5 star review. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleExcellent service.. outstanding support, honesty, reliability, professionalism and effective communication. Roy is great and has exceed our expectations. Highly recommended !! Thanks soo much
Agent replied · 23 October 2024
Dear Hala, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Roy, and do not hesitate to contact us again. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleIbby was more than helpful by providing my uncle with a professional and welcoming experience in finding his new property in St.John’s Wood! Brilliant.
Agent replied · 23 October 2024
Dear Fisnik, Thank you for your kind comments regarding Ibby and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleGeorge Axentiou went above and beyond during my search for a property. I was very impressed with the exceptional service he provided. Thank you!
Agent replied · 23 October 2024
Dear Jojo, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley Alford, Customer Relations Team
1/5
GoogleI have just had an appalling experience with a sales agent from this office. When I expressed my opinion on some of the properties, I was advised that I would be better off looking for rentals. I was being pushed to offer at the asking price and the agent was clearly not willing to reach a middle ground between me and the seller. The whole experience was insulting to say the least.
Agent replied · 23 October 2024
Hi there Widya, and thank you for taking the time to review your experience. We strive to provide quality customer service throughout your property journey, so we're truly sorry to hear that this hasn't been that case, on this occasion. If you'd like to discuss this experience in further detail, please contact us directly at customerservice@marshandparsons.co.uk so that we can pass the details of your experience on to the relevant people as we're unable to find your details based on this information. All the best, M&P
5/5
GoogleI had an exceptional experience with Roy Khan. His attentiveness, professionalism and knowledge really stood out to me in comparison to any other agent I have dealt with in the past. I cannot recommend him enough and will be sure to come back to him with any of my property needs!
Agent replied · 8 December 2024
Dear Daniel, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
