Trusted Agent profile Β· Westminster

Marsh & Parsons Little Venice reviews in Westminster

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

427 reviews across 2 platforms

35 Maida Vale, London, W9 1TP, Westminster, W9 1TP

Marsh & Parsons's office in Westminster, at 35 Maida Vale, is rated 4.7 out of 5 across 427 reviews on two platforms, including 277 Google reviews rated 4.9.

Google logo

4.9 / 5

277

Reviews on Google

This office

Trustpilot logo

150

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Westminster office, from every platform, shown as written. First names only.

5/5

Google

Ibby was very helpful in finding us a brilliant flat; proactive, responsive and fully understanding of our criteria. Really great to work with.

Victoria Β· 24 October 2023

Agent replied Β· 23 October 2024

Dear Victoria, Ibby will be thrilled to read your kind comments. Thank you for taking the time to leave a wonderful 5 star Google review. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

kelvin Lac was lovely to deal with, very efficient and professional. wherever he works we will want to search with him again.

Jane Β· 24 October 2023

Agent replied Β· 23 October 2024

Dear Jane, We are really pleased to hear you enjoyed your experience with Kelvin and thank you for leaving a 5 star review. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Had a great experience with this branch, Specifically Holly who really helped me on my search.

Amber Β· 3 December 2025

Agent replied Β· 24 December 2025

Dear Amber, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Holly. Please do not hesitate to contact us again. Kind regards, Hayley

5/5

Google

Kelvin was amazing! He kept me informed of the market and was very attentive to my property search. Definitely recommend him!

Rebecca Β· 24 October 2023

Agent replied Β· 23 October 2024

Dear Rebecca, Thank you for leaving a Google review for our Little Venice office. Kind regards, Lesley Alford,, Customer Relations Team

5/5

Google

Fatima helped me in my search and was an excellent agent. In just a week, she showed me 5+ properties taking into consideration all my criteria and budget, as well as offering other alternatives I had not thought about before to broaden my options. If you are looking for a place to stay in London, I strongly recommend you request Fatima, she'll find the perfect place for you! :)

Alissa Β· 24 October 2023

Agent replied Β· 23 October 2024

Dear Alissa, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Little Venice office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

It was an absolute pleasure having Sanah look after me! She was incredibly helpful and attentive throughout the entire process of finding my new home. Her dedication, expertise, and genuine care made all the difference. I highly recommend her to anyone looking for a seamless and stress-free experience. Thanks a lot!

Sufyaan Β· 25 September 2024

Agent replied Β· 23 October 2024

Dear Sufiyaan, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley

5/5

Google

Little Venice were great ! Thank you Paul and Oliver in every step of the sale my flat. 😊 …

Greta Β· 24 October 2023

Agent replied Β· 23 October 2024

Dear Greta, Thank you for taking the time to leave a wonderful 5 star Google review. Paul and Oliver will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Holly was fantastic - highly professional and was very efficient in finding somewhere quickly within the timeframe needed.

Stefan Β· 10 May 2025

5/5

Trustpilot

My unexpected request was made easy…

My unexpected request was made easy beyond words; Baran Mehmet was efficient and quick. Satisfied with Marsh & Parsons on this point!!!!

Neil Β· 20 March 2025

5/5

Google

Great experience with Marsh & Parsons and Ibby has been extremely helpful and professional throughout the process.

Fred Β· 28 November 2023

Agent replied Β· 23 October 2024

Dear Fred, Thank you for leaving a 5 star Google review. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Very lucky to have Alex help me find a place to rent. He knew the area very well and really tried to choose viewings based on what I had in mind (furniture, location, vibe, budget). I am very happy with the property I ended up renting!

Angelos Β· 8 November 2024

Agent replied Β· 8 December 2024

Dear Angelos, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley

5/5

Google

Roy was very helpful and professional. Lovely to talk to and was completely honest - highly recommend!

Ranesa Β· 24 October 2023

Agent replied Β· 23 October 2024

Dear Ranesa, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Roy. Please do not hesitate to contact us again. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

I had an excellent experience with Marsh & Parsons and have no hesitation in recommending them highly. The property sold very quickly, above the asking price. I particularly appreciated all contact with Paul​​​​ Christian, the Senior Sales Manager, who has extensive expertise and knowledge of the area. He handled the sale with great efficiency and was also able to recommend a very good conveyancing solicitor.

Fiona Β· 24 October 2023

Agent replied Β· 23 October 2024

Dear Fiona, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

I had the best experience with Fatima, very friendly her professionalism, expertise, and dedication made the process quite smooth. She was also very proactive in finding us potential rental properties, listened and met our requirements, and kept us updated with prompt communication when needed. I recommend Marsh and Parsons but Fatima in particular!

Sarah Β· 25 June 2024

Agent replied Β· 23 October 2024

Dear Sarah, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Fatima. Please do not hesitate to contact us again. Kind regards, Lesley, Customer Relations Team

5/5

Google

I feel compelled to review my experience with the employees of this agency- primarily Sam Hunter and then later, with Dan Jackson; because I have had alot of experience with estate agents, ranging from good to appalling. These gentlemen exceeded all expectations. I first called Marsh and Parsons close to 6pm on a weekday to enquire about a property I felt interested in. The relevant property's agent had just left for the day but I was promised a call back asap. I presumed the callback would take place the following day at the earliest. But at 7.45pm that evening to my surprise, i got a call from a chap called Sam on his night out, in the queue to enter the theatre! I needed to know if the property was worth pursuing before I would agree to view it, and Sam knew the answers to everything I asked. He was knowledgeable and agreeable. The interaction filled me with confidence, and as such i was to later allow this man and his colleague Dan to ostensibly take the reigns without question, in a process that was to ultimately culminate in the purchase of that property. The process in question turned out to be very complicated including a number of unforeseen circumstances. Sam was available night and day for the duration it seemed, providing timely updates throughout. I never felt any kind of lack in the experience. Both men's approach was exemplary. And between them, I felt the process was treated with utmost care and consideration.

Patricia Β· 25 October 2016

5/5

Google

Alex Lessios was an extreme help with the renting of my property. The property knowledge and caring calm nature made my decision a very easy one. Thank you

Abigail Β· 2 November 2024

5/5

Google

Fantastic service from Odrhan Redmond. Highly knowledge. Would definitely recommend!

Tyreece Β· 3 December 2025

Agent replied Β· 24 December 2025

Dear Tyreece, Thank you for your kind comments regarding Odhran and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Hayley

5/5

Google

I had a great experience working with Shauna. The process was smooth, professional, and efficient from start to finish. I’m very happy with the service provided and would highly recommend them to anyone looking for reliable estate lettings services.

Oksana Β· 4 December 2024

Agent replied Β· 8 December 2024

Dear Oksana, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley

5/5

Google

A quick and smooth letting process managed by Fatima. Thank you for the great service!

Muhammad Β· 15 September 2025

Agent replied Β· 22 September 2025

Dear Muhammad, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley

1/5

Google

Don't recommend to sellers. We were prospective buyers. Aggressive sales approach that we found unprofessional. We placed a bid and had to bring along ID when we were asked to visit the property a second time before we were allowed to bid. This was all reasonable enough but the owner offered a counter offer where they would take slightly above our offer but would leave it on the market, or we can pay more and have it exclusive. When we hesitated, we were questioned if "we were serious" about our offer. Two things I'd suggest for the agency to improve: 1. It is unprofessional to allow properties to be left on the market post acceptance of an offer. There should not be a premium to do this. 2. Please don't question if we are serious after we have had to make two trips and bring ID to put the bid in, in the first place. We wouldn't buy a place offer this agent even if out of principle. Ultimately the property wasn't sold even a few months later. Our agent was Hamish.NegativeProfessionalism

Vi Β· 24 October 2021

Agent replied Β· 23 October 2024

Hi there, we are sorry that you are unhappy with your experience with us. We would like to note, however, that we are required to see ID by law before a bid is made on a property. Your first offer was not accepted by the seller, which is why the property remained on the market and you received a counter offer. To have an offer accepted after this, you would have had to increase your offer. We advised you to do so in order to secure the property. We are confident that our agent took a consultative approach and acted professionally while working with you, but if you have anything you would like to discuss further please do feel free to get in touch with the branch directly. Kind regards, Marsh & Parsons

5/5

Trustpilot

Owain at Lewisham branch has been very…

Owain at Lewisham branch has been very helpful, attentive and cheerful throughout our tenancy, and has made our experience with Marsh and Parsons a positive one!

Luke Β· 19 March 2026

5/5

Google

Khaled had a great in depth knowledge of the property I enquired about. He knew things that other agents don't tend to know (things like details about the boiler, the council's temperament, etc). He was very smooth in his service; there were little to no barriers to information, especially as he followed up with questions we had after the fact.

Bessam Β· 24 October 2023

Agent replied Β· 23 October 2024

Dear Bessam, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I couldn’t be happier with my experience working with Alex Lessios. With his knowledge on the market, he was always available to answer all my questions and ensured to find the perfect home for me. Thank you for everything Alex!

Dimosthenis Β· 2 November 2024

Agent replied Β· 8 December 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley

5/5

Google

Had a fantastic experience with Kelvin in my search for property. On top of providing me with a wide range of choices in my search, he was very welcoming and accommodating while showing a great deal of professionalism. His approach is very different from other estate agents and I look forward to working with him again in the future.

Patrick Β· 24 October 2023

Agent replied Β· 23 October 2024

Dear Patrick, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley Alford, Customer Relations Team

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