Foxtons Maida Vale reviews in Westminster

★★★★★ 5/5

Google

I worked with Kiya Moralez. They immediately identified my needs. I sent a link to view photos. After that, they decided on a specific housing. We decided on a convenient time for viewing and even though it was Saturday, I found time for viewing without any problems. The day before the viewing, she called again and clarified the possibility of viewing. She came to the viewing even earlier than the scheduled time.

Andrii · 27 April 2024

★★★★★ 1/5

Trustpilot

Three words - don’t do it

We listed our house with foxtons and the service has been abysmal. There’s been next to no effort or movement with trying to sell the house, no communications with any options etc. You get an account online which shows upcoming viewings - almost all viewings ‘booked’ haven’t actually happened and they don’t contact us to confirm it either. You expect a lot from an estate agent with their level of commission - dont bother.

Nicola · 9 December 2025

★★★★★ 2/5

Google

Taj was very good at finding me a flat and answered all my questions well, however everything else was an absolute nightmare to the point I had panic attacks due to this branch's incompetence. I love the property where I live now, however Taj promised a full professional clean and I found a bottle of wine and god-knows-how-old cheese in the fridge. The day after I was aware my partner would be moving in too, I let Taj know I wanted to be the only point of contact and to ignore correspondence that supposedly came from my partner as he was moving out of a very fractious household. When this came to a head I let Taj know I'd be having to provide my family's savings in place of my partner's family acting as a guarantor, and he expressed this was fine. I provided savings statements that acted as a guarantor, Taj left it until the day before the expiry of the pre-rental agreement to let me know they weren't accepted, leading me to having to call the guarantor company myself and their response was "oh they've been useless, we haven't received anything from them" and they accepted the statements straight away. This was after two weeks of radio silence where I emailed twice and texted Taj countless times. I told Taj and he then blamed the fact he wasn't in the office and so couldn't oversee what was going on, I asked why he didn't let me know he wasn't in the office and from that point onwards he just ignored me. Again, adore the property where I live now, the landlord is absolutely wonderful, but he expressed an interest in not "having to deal with Foxton's **** again". I will take up the same interest, and will be going through a different company altogether next time I need to find a property as Foxtons has been useless.

Rhian-Emily · 25 October 2023

★★★★★ 5/5

Google

TL;DR: Excellent personal and professional service (thank you, Hamza!). Like many others, my partner and I found searching for the perfect house as being like being in a never-ending game of musical chairs: just when you think you've got a seat, the music starts again. We enlisted the help of numerous other agencies, big and small, yet of all the agencies we enlisted, Foxtons, due to the tireless and nuanced work of agent Hamza Shah, was the only one that truly, proactively, tried to get us the seat we wanted before the music started again. After a couple of uninteresting viewings, most other agencies seemingly became distant and quiet and stopped sending through properties of interest to my partner and I. We experienced no such behaviour from Hamza, who took initiative in each viewing we went through to truly refine his understanding of our preferences and search criteria. The effect of this was hugely noticeable, in a calendar of viewings, those listed by Foxtons and refined by Hamza were the only viewings which, in our eyes, were not going to be a lottery upon arrival. Further, Hamza's empathetic, personable and communicative positivity throughout transformed the property hunting process from a time-consumant into something enjoyable, and to be looked forward to on the calendar. Ultimately, my partner and I are about to secure a property through another agency (by no fault of Hamza as they happened to have one that better fit our search... we feel bad that it isn't one of his!). Yet I write this review to recognise the excellency of service we received from Hamza, and our appreciation for it, throughout our search. I have no doubt that, upon the completion of our tenancy or at the first time my partner and I will be required to start property hunting again, Hamza will be our first port of call. Thank you, Hamza!

Jamie · 25 October 2023

★★★★★ 5/5

Google

Our experience working with Savannah was incredibly positive especially given that we were on a last-minute search for a new home. From the start, her professionalism shone through, and it was clear that she was well-organized and efficient. We had four viewings with Savannah, and each one felt seamless and well-coordinated. Even better, every property she showed us aligned closely with our requirements, which demonstrated her ability to understand and cater to her clients' needs. What impressed me most about Savannah was her knack for seeing things from our perspective. She offered valuable and constructive suggestions, which not only made our search more efficient but also easier to navigate. Her proactive approach took a lot of the weight off our shoulders, speeding up the entire search process. Overall, our time with Savannah was enjoyable, and we felt well taken care of. If you're on the hunt for a new place, I would highly recommend Savannah!

Kevin · 25 October 2023

★★★★★ 5/5

Trustpilot

Fantastic experience with Mercedes…

Fantastic experience with Mercedes Cole. Is so helpful and accommodating with my various requests and always goes the extra mile. Is very knowledgable and is a pleasure to do business with. Would highly recommend. Thank you

Anne · 18 September 2026

★★★★★ 5/5

Google

Found and bought our perfect new home with the help of Logan and Noah. Thanks guys for your patience and getting us in! Super helpful and really listened and took time to understand.

Cayley · 16 February 2026

★★★★★ 5/5

Trustpilot

foxtons are a good company to commission

we've been dealing with foxtons for a long time. not only do they somehow manage to achieve higher rentals compared to other agents, but if anything is wrong, they continue chasing until they correct it. the latest example is when we were wrongly prevented from getting a large end of tenancy deposit back. Brooke Cheesman kept pursuing the case until we got our money back!

Anan · 6 August 2024

★★★★★ 2/5

Trustpilot

used to be good but ever since the…

used to be good but ever since the intro of the renters rights acts, property management service has dropped off a cliff. This bad for landlords because they get poor management, bad for tenants because they get poor representation, and bad for the industry because estate / letting agents are no longer accountable.

Hugh · 18 May 2026

★★★★★ 5/5

Trustpilot

Huge Thanks to Connor and the Team!

I can't thank Connor and his team enough for their their help and determination in getting my property sold. Excellent communication, honest feedback, exceptionally well-trained staff and proactive marketing all contributed to a hugely positive experience. In what is still a challenging time for rhe housing market, I have no hesitation in recommending Foxtons for their tenacity and expertise in navigating troubled waters!

KR · 26 August 2024

★★★★★ 5/5

Trustpilot

Rental Statements

I need to submit some rental income for tax purposes, however not being tec savey i mistakenly deleted everything, so i call Foxtons and spoke to Alyah Lewis, she was very understanding of my issue and immediately reassured she could email me some the statements i needed, after a few minutes the statements arrived in my inbox,Alyah was very professional a job well done thank you

Mark · 2 July 2024

★★★★★ 5/5

Trustpilot

Excellent Service

Previously, I had many bad experiences with the property management team of Foxtons. The staff were not responsive and carried out repair works without my consent. The situation changed when Season Cheung is looking after my property. He provided quick responses and helped to solve maintenance issues proactively. He is patient and professional, and always listening to customers’ requests. I’m satisfied with his excellent service.

Annie · 19 July 2024

★★★★★ 5/5

Google

Jack Stanton- Gleaves was more than we could have asked for. Within hours he had arranged multiple viewings in which we found our dream flat for the next three years. As a trio we had to deal with HMO licensing as well as all sorts of other admin. Jack remained supportive throughout and he will be a force to be reckoned within in the local estate agent scene. In three years, i'll certainly be giving him a call.

Matthew · 25 October 2023

★★★★★ 2/5

Trustpilot

I feel that the experience was negative

I put my flat up for sale with my Foxtons, I was going to go with another agent but they were very pushy and said how they managed to sell better than anyone so I went with them. I was under the impression my flat would go straight up but after I signed the contract it took them 2 weeks to take photos and put them up, in the meantime they put up a video of the flat from a mid-term inspection where it looked absolutely disgusting. I had never seen this video and I don't see why it would be allowed to be put up without my permission, I asked for it to be removed, they didn't and it took them nearly the 2 weeks to remove it. The photos they took were adequate but not particularly great, I was pretty disappointed. I felt that the price was extremely over inflated (like all their prices) but respected they knew better than me, but when every single person gave feedback that it was way overpriced and no one showed any interest I became quite embarrassed. I found it very hard to contact my sales agent and just gave up most times after leaving numerous messages. I heard from my agent 10 times more before I signed with them than I did during my contract. When I gave notice 28 days before the end after having no interest, I was reminded how they are the number one and warned that going to another agent would not solve the issue. Their commission is so much more than everyone else but I feel my experience with their sales agent was extremely poor and I can't believe I had no interest in my nice flat. I feel I made a mistake going with them and would caution anyone thinking of them. Also I rented my flat with them for nearly 2 decades and my last tenant emailed them notice which they said they did not receive until the next day so they extended the end date to one day beyond the end of the month, they then charged me a management fee of £9 for the one day (and she paid £1 something rent for that one day). I will never rent with them again due to the complete lack of transparency with regards to money. (As for the excuse that the housing market is quiet I put my other property up for sale at the same time and it sold within 2 weeks, but then again the photos were really good and the price was reasonable).

Kat · 16 September 2025

★★★★★ 1/5

Trustpilot

Worst property management company

Completely unprofessional service - they make an effort until you sign the tenancy agreement then start gaslighting you when you point out that they did not meet basic living conditions. The level of unprofessionalism and lack of service is shocking. The property manager was on vacation when I moved in. No one looked at the inspection report to begin with to realize there were no locks on my door, the bedroom was freezing cold because the windows couldn't shut properly and the glass was broken on some windows, the wires were cut, the landlord left her stuff in the laundry room and closet and not small things you leave over massive equipment and art pieces that I never saw when i first visited the flat and was only made aware of them after I signed to which they said they would get rid before I move which did not happen etc. this is the level of service they felt justified to with zero remorse. Lowest quality of people you will ever meet.

Johanne · 26 July 2024

★★★★★ 1/5

Trustpilot

Do not rent through Foxtons

If you are a renter, please do not use Foxtons. They are a scammy horrible company that only serves the interests of the landlord. They rented us an overpriced disgusting dump by using old out-of-date photos in the rental ad, and locked us into an abusively restrictive contract that made it impossible to leave the horrible dump that ruined my mental health. Do yourself a favour and stay away from these money hungry scammers.

Laura · 12 November 2025

★★★★★ 1/5

Trustpilot

Would not recommend

I’m not usually one to come to to the internet to air my frustrations however I do feel incredibly disappointed with the company, particularly poor communication. While I appreciate they must be extremely busy, it’s taken us multiple calls and emails to the tenant change team to progress our request for change of tenant. We do fully acknowledge the error on our side which came from a delay in settling the fee, however this was paid as soon as possible once realised and we did not get a response from the team despite multiple emails until we called and advised we would pursue legal support. Overall would not recommend foxtons as a letting agent, much preferred our old company d&g.

Emily · 24 July 2024

★★★★★ 1/5

Trustpilot

Deposit repayment took 3 weeks

We moved out of our rental on 2 July, the landlord approved the return of the full deposit on 5 July. It took Foxtons until today 24 July to pay back the money. Initial excuse was issues with My Foxtons when the landlord called them to find out why its taking so long this was 14 July, so obviously this would be everyone else's fault but theirs. Then i called them a day later to find out when the deposit would be returned and more excuses 15 July. I finally got a mail on 19 July to say the deposit is with their repayment team, eventually payment today 24 July. The whole exercise took 3 weeks and if my landlord or myself had not followed up I doubt they would have repaid me at tall. I would love to give them zero stars

Mr · 24 July 2024

★★★★★ 1/5

Trustpilot

Do not repeat our mistakes

I would not recommend renting with Foxtons. Our experience:- we would arrange a viewing for a place and then the agent would take us to a place that was wildly out of our budget (£600 over) wasting our time- once we put in an offer for the place they said the landlord was asking £200 more per month- it would take them 4 months to put in a new bulb in an apartment- it has been a month now and we are still waiting for them to return our deposit

Veronica · 15 July 2024

★★★★★ 1/5

Trustpilot

Extremely poor experience with Foxtons

Extremely poor experience with Foxtons. We were left without proper cooking facilities for 25 days, which had a major impact on our daily life and forced us to spend extra money on food. A functioning cooker is a basic part of any home, yet this was not handled with the urgency it deserved.

Moushumi · 3 May 2026

★★★★★ 5/5

Trustpilot

Property Manager- Tony Chan

Foxtons performance is reflected by the Property Manager. Our Property Manager is Tony Chan. He does an excellent job. For example, in the past year he has assisted correcting a water leak and having the contractor at the property quickly also recommended suppliers for furniture etc. He has done this while also looking after our finances by recommending reliable, acceptable priced suppliers. Since 2010 we have probably had 6-8 Property Managers and Tony is by far the best. In addition, I have to believe that our tenants have appreciated Tony's diligence and immediate response to their enquiries. Tony is a consumate profesional, who represents Foxtons extremely well. We do not ever want to change our Property Manager.

David · 3 August 2023

★★★★★ 5/5

Google

Victoria was both knowledgeable and helpful, which made the whole process so much easier

Stephen · 16 February 2026

★★★★★ 1/5

Trustpilot

Careless, only care about money, dubious grasp on legality

If you're a tenant, consider yourself screwed with this company, I really do not want to deal with them again, so much so that next time I am on the hunt for another house to rent, I will avoid any houses/flats under Foxtons. They have no qualms managing and covering for landlords who do not care for the state of the property; almost everything had stains and looked like it had not been changed/updated in decades. Things that weren't absolutely necessary for living, such as an extractor fan, were also broken. Broken bulbs, shelves, patchy carpet... etc. They always displayed zero interest or desire to help in improving the property as long as it had walls, a roof, a functioning utilities and they were getting their paycheck. They will also not check if the property meets the minimum legal requirements, so if you're renting from them, start reading your council's legal requirements *very carefully* because they will get away with renting a property that doesn't meet them and then not offer any compensation. They had to be chased repeatedly for everything, including sending the new contract and when they did, there was always a mistake such as an incorrect name or even an incorrect amount. You can imagine the kind of issues this can cause in the long term, especially if you need to prove residency or are on a tight budget. Doing repairs also took a long time. They charge unreasonable amounts for minor transgressions because they have to promise the landlord they can get them a higher amount than the next letting agency. Guess where that money is coming, yes, you, the tenant. They provide zero flexibility for the tenant and only when they receive serious push back (I'm talking legal action), do they relent and speak to the landlord, who is of course, always absent.Again, you can see the theme of they will be inflexible and be quick to charge you extra, while at the same time dragging their feet or dodging any request that would be in the benefit of the tenants. PS: Very suspicious that almost all of their positive reviews mention one of Foxtons' agents' names. It would not surprise me if they are buying reviews, writing it themselves or convincing people to write a review at the very start of the customer's experience. Just google how they are actually like with honest reviews on sites like Reddit or Mumsnet.

Dissatisfied_Tenant · 3 July 2024

★★★★★ 5/5

Google

Emily was very helpful throughout the process. I highly recommend!

T · 16 March 2026