Foxtons Maida Vale reviews in Westminster

★★★★★ 5/5

Trustpilot

Jamal and the team were fantastic

Jamal and the team were fantastic I'm a first time landlord. Look at the end of the day they charge a bit more than other agents, especially as you're locked in to some fees even if you renew with the tennant years down the line. But you get the professional service and help you need. Jamal Hussain went above and beyond, often answering my questions out of hours and making sure it all went smoothly. Hugely impressed. Would recommend. As so often in life you get what you pay for.

Benji · 1 October 2026

★★★★★ 5/5

Trustpilot

Professional, Supportive and Helpful staff

⭐⭐⭐⭐⭐ I had a very positive experience with the Foxtons estate agency throughout my tenancy. The team was professional, transparent and supportive from start to finish. A special mention to Alycia, who was always available, helpful and responsive whenever we needed assistance. She made the whole process smooth and straightforward, and we really appreciated her friendly and professional approach. Thank you, Alycia, and the entire team, for your excellent support throughout our tenancy. It was a pleasure dealing with you, and I would happily recommend your services to others.

Mahesh · 1 October 2026

★★★★★ 5/5

Trustpilot

Exceptional from start to finish!

I honestly cannot thank Chris Read and Britney Shaw at Foxtons enough for everything they did throughout the sale of my home. Selling a property is such a personal and emotional process, especially when it has been your home for a long time, and from the very beginning Chris and Britney made me feel that I was in genuinely safe hands. They were not just professional estate agents doing a job, they were supportive, reassuring, proactive and completely committed to getting the sale through. The market has been relatively slow, so to secure a buyer and reach exchange in approximately 10 weeks was genuinely fantastic. That does not happen without a huge amount of work behind the scenes, constant communication, chasing, problem-solving and keeping everyone in the chain moving in the right direction. Chris and Britney were always there when I needed them. Calls were returned, updates were provided, and whenever there was uncertainty or pressure, they remained calm, positive and focused on finding a solution. I never felt forgotten about or left wondering what was happening. What stood out to me most was how much they genuinely seemed to care about the outcome. They understood how important the move was to me and my family, and I always felt they were fighting just as hard as I was to get everything over the line. There were moments during the process where things could easily have slowed down or become stressful, but Chris and Britney kept the momentum going and handled everything with patience, professionalism and persistence. Having dealt with property transactions for many years, I know the difference between an estate agent who simply lists a property and one who genuinely manages a sale from beginning to end. Chris and Britney were absolutely the latter. I am incredibly grateful to them both. Thank you for all the phone calls, updates, chasing, reassurance and hard work that went into getting us to exchange so quickly. Foxtons should be extremely proud to have Chris and Britney representing them. They are both an absolute credit to the company, and I would recommend them without hesitation to anyone looking to sell their home. A truly exceptional service from two genuinely lovely people.

Piyush · 29 September 2026

★★★★★ 4/5

Trustpilot

Smooth experience

I've had bad experiences in the past with Foxtons but things went smoothly time. Jade was amazing and very flexible in showing us the property a few times so we could make up our mind. Mckyle was always responding very quickly to our emails and messages. My flat is now not managed by Foxtons so I can't comment on their managing efforts hence why the 4* (this is what I had issues with beforehand).

Beatrice · 30 September 2026

★★★★★ 5/5

Trustpilot

would like to highly recommend Jenalyn…

would like to highly recommend Jenalyn Masalunga at Foxtons. She has been extremely helpful and professional over the last few years. Nothing is ever too much trouble, and she is always friendly, approachable and quick to assist whenever needed. Her knowledge, reliability and excellent customer service have made dealing with Foxtons a pleasure. She is a real credit to the company, and I cannot recommend her highly enough.

MAUREEN · 1 October 2026

★★★★★ 5/5

Trustpilot

I had a great experience with Foxtons…

I had a great experience with Foxtons and would definitely recommend. I worked with Sam in the Balham office and he was extremely kind and understanding of my circumstances and I felt like he really listened to me. I met him on a couple of occasions and he really brought that personal touch which I really appreciated.

Amy · 6 October 2026

★★★★★ 1/5

Trustpilot

0 star - honestly wish I could give zero.

1 star, and honestly, I wish I could give zero. If you are thinking about using Foxtons to manage or sell your property, please think very carefully before you do. My experience with them has been an absolute nightmare from start to finish, and I genuinely cannot understand how a company can charge professional estate-agent fees while providing such a complete lack of communication, ownership and basic customer service. What should have been a straightforward process turned into months of chasing, calling, emailing, escalating and repeatedly asking Foxtons to do things that I was already paying them to do. The biggest problem? I was paying Foxtons to manage my property, but I ended up having to manage Foxtons. Communication was appalling. I was repeatedly told things would be dealt with, only to find myself chasing again because nothing had actually happened. I was passed between different members of staff, had to repeatedly explain the same issues and constantly had to push for basic answers. Nobody seemed prepared to take ownership and actually see a problem through to the end. Then came the mess after the tenants vacated. Half the keys were returned late and the other half had apparently been lost and were only found months later. There was substantial damage left at the property, yet I was left waiting month after month for quotations and updates. I chased and chased, only to eventually find that the matter had been dealt with through the deposit scheme and the result was £15. £15. After all the damage, all the delays and all the time spent chasing Foxtons, that was the outcome. To make matters worse, Foxtons failed to properly communicate what was happening with the deposit process and I was subsequently cut off from the deposit scheme, leaving me with no meaningful way to pursue the matter. Six months later, I am still waiting for a promised phone call from Foxtons. And then, as if all of that wasn't enough, we had the ridiculous situation involving our new estate agent collecting the keys. I live overseas, and my mum was struggling to get to the Foxtons office. Our new estate agent was doing us a favour by collecting the keys on our behalf because I couldn't simply walk into the office myself. You would think this would be a completely normal and straightforward thing for an estate agent to facilitate. Instead, a member of the Foxtons office staff became confrontational with our new estate agent and told him to come outside to fight. Seriously? This person was literally trying to help us because I live overseas, and rather than simply handing over the keys and letting everyone get on with their day, a member of the Foxtons staff chose to escalate the situation into a confrontation. It was completely unprofessional and completely unnecessary. By this point, it was becoming impossible to believe that all of these issues were just isolated mistakes. Weeks would pass. I would chase. I would be told something would be dealt with. Nothing would happen. I would chase again. Different person. Same problem. I was living overseas throughout this. I wasn't asking Foxtons to do me a favour. I was paying them to manage my property. I shouldn't have needed to spend hours making calls and sending emails from the other side of the world just to get basic things done. Eventually I escalated the matter to senior management because the normal channels were clearly useless. You would think that finally getting the issue in front of senior management would result in someone taking responsibility. It didn't. I received one email and then nothing. No meaningful follow-up. No resolution. No phone call. Nothing. For a company charging professional estate-agent fees, this is frankly embarrassing. I don't expect perfection. Property management isn't always straightforward and problems will happen. What I do expect is for the company I am paying to actually take responsibility when those problems occur. Instead, Foxtons repeatedly left me chasing, waiting and trying to work out what was happening. The amount of time and energy I have had to waste dealing with Foxtons is completely unacceptable. I would never use Foxtons again. And if you're considering using them, my advice is simple: look elsewhere. Don't just judge an estate agent by how good they appear. Judge them by how they behave when something goes wrong. Because in my experience, when things went wrong, Foxtons didn't take ownership. They became another problem I had to manage. An estate agent should make selling and managing your property easier. Foxtons made it harder, more stressful and far more time-consuming than it ever needed to be. And the most ridiculous part? The matter is STILL not resolved. I am still waiting for an email back from Sam.

Emily · 8 October 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing proper management

Extremely disappointing property management experience. Communication from Foxtons Property Management has been consistently poor. Emails regularly go unanswered, calls do not result in meaningful updates, and we have had to chase repeatedly just to get basic information about maintenance issues. We have experienced repeated boiler problems and also had a washing machine issue that remained unresolved for 3 months now. What has made the situation particularly frustrating is the lack of timely communication and ownership. When you are paying rent every month, you should not have to send multiple emails and make repeated calls just to receive an update. We also raised a formal complaint about the handling of these issues and have struggled to get an appropriate response. Tenants deserve prompt communication, clear updates and proper management of reported repairs. Based on our experience, the level of service has fallen well below what I would expect from a large letting and property management agency. Very disappointing, particularly when problems arise and you actually need support.

Anushka · 7 October 2026

★★★★★ 5/5

Trustpilot

Nicolas is a fantastic agent

Nicolas is a fantastic agent, here is extremely tentative. Unlike most agents in the market now a days, he listened, he acted and he worked with my best interest in minds. I really wish there was more agents like him in the UK!

Freddie · 17 September 2026

★★★★★ 5/5

Trustpilot

Quadir was brilliant.

A friend and I recently used Foxtons to sign a tenancy agreement on our first flat; Quadir was our contact throughout the process and was faultless from start to finish - we couldn’t have asked for a better service.

Jack · 6 October 2026

★★★★★ 5/5

Trustpilot

We had a great experience with the…

We had a great experience with the team. We were on a tight deadline to move houses and Diana was extremely helpful m. She got everything sorted quickly so we could move in on time. Would highly recommend.

Navid · 3 October 2026

★★★★★ 5/5

Google

A big thank you to Colin, as well as Moyo from St John’s Wood branch, so professional, polite and friendly. Gave me lots of help and advice when I was new to renting and was so good at following up about properties we’d viewed to get a sense of what we were looking for and giving us a heads up when new properties that might fit our needs were coming on line. Really helped to make a stressful process as pain free as possible.

Jo · 15 November 2025

★★★★★ 2/5

Trustpilot

Unprofessional and pushy

Foxtons is not a scam company, but they are unprofessional. Don't get fooled by the good ratings: they explicitly message you and ask to write a good review (see all the reviews naming specific agents). When trying to schedule viewings in your rental they use tactics like threatening to talk to the landlord, call repeatedly, and switching to opt out instead of explicit approval so they can just show up at your doorstep if you don't reply in time; all this despite the contract explicitly limiting viewings to specific times and prior approval. On top many of their agents are very unorganized. Showing up without keys and calling you while at work to let them in. Not talking to each other to coordinate multiple viewings etc. I lived in 10+ apartments over the last 10 years and never had such an experience before.

Matthew · 2 October 2026

★★★★★ 5/5

Trustpilot

I worked with Yasmin West and I…

I worked with Yasmin West and I appreciate her effort. She always get in touch with me and send me so many properties according to my criteria’s.

İlayda · 30 September 2026

★★★★★ 1/5

Trustpilot

Avoid

Avoid, Avoid, Avoid. Based on my experience, I would advise new landlords to be extremely cautious with Foxtons. The agent’s explanations of commission and contract terms were unclear, and I ended up in a lengthy dispute over unexpected fees. Which is escalated to ombudsman and will probaly go to the court. Never trust a word of Foxton's agents. Always insist on written communication and carefully review all documents before signing. I would not recommend Foxtons to others based on my experience.

Zohrab · 16 April 2026

★★★★★ 5/5

Trustpilot

Brilliant Service !

In particular and as it always has been in the past, Ms Annabel D' Souza of Foxtons has provided us with her stellar service again this time, to source out a nice apartment for us, suiting our taste and that too in a record time, as we had very little time. Extremely hard working, responsible and above all she takes on the whole matter personally. It was a pleasure !!

Surajit · 5 October 2026

★★★★★ 5/5

Trustpilot

It was very smooth experience

It was very smooth experience. Jade was very helpful especially when it was our first time renting an apartment.

Pritika · 9 October 2026

★★★★★ 5/5

Trustpilot

Had a great experience with Mario

Had a great experience with Mario. We were looking to sell our property and needed a valuation, and Mario was extremely helpful in organising this for us. He made the whole process straightforward, professional and stress-free. We really appreciated his help and would definitely consider dealing with Foxtons again in the future.

Charlie · 18 September 2026

★★★★★ 5/5

Trustpilot

Aliyya was very proactive in finding me…

Aliyya was very proactive in finding me the exact property I was looking for. Pleasure to work with

Customer · 17 September 2026

★★★★★ 5/5

Trustpilot

Aliyya was very diligent and…

Aliyya was very diligent and communicative in finding and showing us around the right properties for us

OnlyHuman · 17 September 2026

★★★★★ 5/5

Trustpilot

Kind, responsive and accomdating

Ercan has been incredibly accommodating, responsive and helpful throughout our property search. He’s always been prompt in getting back to us and has made what can be a very tedious process feel surprisingly straightforward. A pleasure to deal with and a real credit to Foxtons.

Kyri · 21 September 2026

★★★★★ 5/5

Trustpilot

I am very delighted with Divyesh of Foxtons

I am very delighted with prompt and comprehensive support by Divyesh Danderi of Foxtons in securing a new tenancy in record time again for my flat. He has repeatedly achieved many times in the last 8 over years being able to secure good tenancies for my flat. He is reliable and understanding. I trust him totally with his expertise.

Peng · 1 October 2026

★★★★★ 5/5

Google

A huge thanks to Ali! He helped me find an apartment on a really tight timeline and went above and beyond to make it happen. From coordinating viewings to managing reference checks and securing the property, everything was seamless. Ali’s hard work made the whole process stress-free. Highly recommend him for a brilliant result!

Kirien · 1 November 2025

★★★★★ 5/5

Trustpilot

Krishna was super helpful

Krishna was super helpful, highly recommend !!!

Ria · 1 October 2026