Trusted Agent profile · Westminster
★★★★★
799 reviews across 2 platforms
30 Clifton Road, London, W9 1ST, Westminster, W9 1ST
Foxtons's office in Westminster, at 30 Clifton Road, is rated 3.7 out of 5 across 799 reviews on two platforms, including 179 Google reviews rated 4.3.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotAmelia
Amelia was extremely helpful and kind. 100% recommend.
Hi Amy, We’re pleased to hear you had such a positive experience with the team. It’s great to know they made the process a smooth one. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
TrustpilotAccommodating staff
Athman was very accommodating, took us to many different properties and changed up where we’d go as he got to know us and what we’d like! Everything has been smooth sailing so far… and customer service has been great
5/5
TrustpilotFlo was really helpful
Hi Corrie, Thank you for your review. We’re glad our team was able to help you. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
TrustpilotAshvin was professional
Ashvin was professional, friendly, and incredibly helpful throughout the entire process. His communication was excellent, and he made everything smooth and stress-free. If you’re buying or selling a property, I strongly recommend contacting Ashvin, you won’t regret it!
5/5
TrustpilotSpeedy, professional, and friendly service!
Massive shout out to our wonderful agent Mia L, who made us feel so comfortable during our viewing and went above and beyond to help us sign everything as quickly as possible. Mia has such a warm and friendly energy, we knew we were in safe hands from the moment we met her. Great communication, and made sure we knew which steps to take and when. Having had bad experiences in the past with renting through estate agents, it has made such a difference to speak to someone who genuinely seemed to care for what they were doing. Big up, Mia, wishing you all the best girl! x
2/5
TrustpilotGood service- But Deposit Handling needs IMPROVEMENT
I had a generally positive experience with Foxtons during my tenancy. Sam Woodward was very responsive, professional, and quick to address any issues that arose during my time in the flat. I always felt that they were on top of things and genuinely cared about providing good service.However, my experience has soured somewhat since moving out. It has been over a month since I vacated the property, and I have yet to receive my security deposit back. The inventory check-out report confirmed that I left the flat in great condition, exactly as I received it. Despite this, I have not been refunded my deposit, and communication on this matter has been lacking.It's disappointing to see such unprofessionalism when it comes to handling someone else's money. While I was initially very happy with their services, the current situation has left me feeling neglected and frustrated.I hope the agency takes this feedback seriously and improves their process for handling deposit returns.
Dear Christina,I'm really sorry to hear this. I have passed your feedback to the Divisional Manager for the area who will investigate.Kind regards,Eleanor
1/5
TrustpilotIf you are a landlord, my personal opinion: AVOID
One immediate point. It's no good Foxtons replying on Trust pilot asking for 'more information so they can follow up'. I have sent them endless information - as I imagine every other frustrated customer has. Please be wary of all the positive reviews. I have my doubts as to their authenticity. This company are charming on onboarding. I have been a landlord with them for three and a half years, so I have broad experience - not just experience of the initial process as many of these reviews are. At the start, they love your 'lovely property'. They are persistent and responsive, very sweet. Nothing is too much trouble. Similarly they schmooze (and pressurise) tenants. They are very good at this. You will notice many reviews mentioning specific people and branches - that's because they ask for them. Once you're onboarded, if you have any difficulties at all, they disappear. Emails take weeks to reply to - consistently. Even emails labelled as 'complaint' are not responded to within their own policy - it took them months to get back to me about a very serious and misleading piece of information I was given that incorrectly interpreted the contract which they drew up. This nearly led to serious consequences with my tenant. If you take them on as property managers, they will take weeks to send you quotes for works to be done. The quotes, once they do arrive, will be about 50% more expensive than if you arranged the works yourself. You will already be paying extra for 'management' but there is no eye on keeping costs good value for landlords. Their quotes are so prohibitively expensive that I ended up arranging things myself and cancelling their management service - it was unusably slow and expensive. They placed unwarranted holds on tenancy deductions which meant that both myself and the tenant experienced significant stress and delay. The inventory service was absolutely rubbish - missed so much detail (even missing that a whole piece of furniture was missing!). The inventory is so important and they messed it up. They even arranged for the inventory clerk to arrive before the tenant had moved out. They really don't know what they are doing - or they are too big and impersonal to get it right. Now that the tenancy has ended I've been whacked with yet another fee that I didn't agree to. I've made repeated enquiries about this, again with no response. I'm busy now building a case to refer to the Property Ombudsman. I'm busy and really could do without this extra work. I've given Foxtons many, many thousands of pounds and I have no idea what for. I have no idea where the positive reviews have come from. I'm never using them again, and I am very glad to be free of them. I've been letting my property for 20 years and honestly - it was less hassle and SO MUCH cheaper doing it myself via OpenRent. That's where I'm returning to.
5/5
TrustpilotYasmin (west end) was exceptionally…
Yasmin (west end) was exceptionally attentive and went above and beyond to help me. She put in a great deal of effort, stayed in constant contact throughout, and was professional and respectful in every interaction. I would gladly recommend her to anyone looking for a reliable agent.
Hi Maitha, Thank you for your feedback. We're glad our team kept in regular contact and handled everything professionally. We appreciate you recommending us. Alex, Foxtons West End Estate Agents Get it done with London’s number 1!
1/5
TrustpilotFoxtons- A tale of incompetence & Irresponsibility
We were grossly misrepresented by Foxtons agent (since fired) & handed a disgustingly unclean property- They have given us possession of a property was not cleaned at all, let alone aprofessional clean- There is mould on the bedroom windows & bathroom- The living room wall has a leak- The carpet on the stairs is not professionally installed and a massive health hazard.It has been stuck down with duck tape- After our initial complaint, the work the work is still incomplete
Dear Ashish,I'm really sorry to hear about your experience. Please can you send some further details to customerrelations@foxtons.co.uk so that we can investigate this matter further.Thank you,Eleanor
5/5
TrustpilotHad the pleasure of dealing with Mario…
Had the pleasure of dealing with Mario and Mercedes while scheduling a valuation for my partner's property. Both were friendly, professional and attentive gave us a great advice - thank you again!
1/5
TrustpilotFoxton has been very stressful do deal…
Foxton has been very stressful do deal with when renting and moving out on the property they are managing.We have recently moved out from a flat that they are managing. Before we moved out, they had been constantly messaging and emailing all of us if they can view the property. We had no issues with that. We have been patient and both parties were communicating properly. Almost 2 months we have been waiting for our deposit. We had disputed a couple of deductions on our deposit but we finally agreed upon the deposit value that we will be receiving. However during that process, they take at least 3-5 working days to respond and how they worded their emails about our dispute on our deposit was so misleading. Till now we have not received our deposit and they have completely stopped responding to our email.
Hi Trixie, We are sorry to hear about your experience, we take client complaints extremely seriously and always investigate them fully; please do reach out to “social@foxtons.co.uk” so we can investigate this matter further. Sophie,
5/5
TrustpilotWe got our dream home thanks to…
We got our dream home thanks to Natasha! She was so helpful every step of the way and bought her bright spirit to what can be a stressful process.
5/5
GoogleThomas was really helpful putting me in contact with a mortgage advisor who gave me honest advice and a really good rate, couldn’t recommend enough!
We’re really pleased to hear that our team was able to put you in contact with a mortgage advisor who offered helpful and honest guidance. … More
5/5
TrustpilotAs the owner of a flat
As the owner of a flat, I struggled for months to find tenants. I tried renting it myself but mostly scammers or people who waste my time only, then worked with several agencies - including one that promised a quick result but instead damaged my flat and pressured me constantly with calls and messages, day and night. By the time I found Foxtons' letter in my letterbox, I was ready to give up.
1/5
TrustpilotMy flatmate had come from outside…
My flatmate had come from outside london to view a property in finsbury park and was only told once he got to the appointment that david morgan was not going to make the appointment due to being unwell, extremely unprofessional, he should have gotten one of his colleagues to cover the flat viewing or atleast message us in advance.
We’re sorry to hear that your experience did not meet the standards we strive for. We value all feedback as it helps us continue to improve. Best, Alex
5/5
GoogleTom was a great help in buying my second home really though and reassuring made the process as easy as possible
Hi Matthew Eastlake, Congratulations on buying your new property! … More
1/5
TrustpilotDON'T USE!
DON'T USE! As a landlord I highly recommend other tenants and landlords do NOT use Foxtons. They are providivg tenants and extremely poor service and giving landlords a bad name. They take no responsibility for errors or timely correction of them. Simply unprofessional and giving the industry a poor reputation. [I would like to request trsutpilot provide a feture to rate neagtive stars, Foxtons deserve 5 neagtive stars.]
5/5
TrustpilotSam was very helpful with our search
Sam was very helpful with our search, and although we ultimately didn’t go with a foxton’s property, he was extremely diligent and kind.
5/5
TrustpilotCiara is quite helpful and friendly.
Ciara is quite helpful and friendly. She takes initiative and always go over and beyond to help and assist.
1/5
GoogleEdit: recalled being pressured for more money and shamed with the aphorism “You’ll never be able to buy where you can rent.” Original review: Agent was convivial, but viewing involved being misled about a property being available and wild claims about “doubling your money”. Your tolerance for high-pressure sales tactics may vary. Mine is limited.
5/5
GoogleThomas was really helpful on understanding my requirements and show me properties that’s suited what I was looking for
Thank you for the five star review We appreciate your positive feedback! … More
5/5
TrustpilotEvelyne from kingston office who was…
Evelyne from kingston office who was agent showing me flats. She was very professional and kind agent so far i have ever met before Thank you for being patience Evelyne for all my boring question
Hi, Thank you for your review. We’re glad our team was professional and patient with your questions during your viewings. Alex, Foxtons Kingston Estate Agents Get it done with London’s number 1!
5/5
GoogleThomas was very helpful and understanding of my requirements and showed me 4 properties on my lunch break!
Thank you for the five star review We appreciate your positive feedback! … More
5/5
GoogleTom was a fantastic agent and very informative about the property I was viewing, Absolute fantastic service
Thank you for your five‑star review, we really appreciate your feedback Sophie, … More
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