Foxtons Maida Vale reviews in Westminster

★★★★★ 5/5

Trustpilot

Since Aga Witkowska took over as the…

Since Aga Witkowska took over as the account manager for my tenancy, there have been significant improvements. Tasks that used to take weeks are now being resolved within days, and the overall communication has become easy and more efficient.When I first moved in, the condition of the building’s stairs was shocking, and it felt like no one was addressing the issue. Yesterday, the stairs have been repaired, the bathroom resealed, the locks replaced, the flickering light fixed and the windows, which were in bad shape, are set to be replaced soon.Aga has been great at listening to concerns and communicating them effectively to the landlord. She’s able to strike the right balance, ensuring that both the tenant and the landlord are happy. Aga has been a true asset, making me as a tenant feel well cared for and positively reflecting Foxtons’ reputation and commitment to good service.

Alesia · 22 September 2024

★★★★★ 5/5

Trustpilot

The agent

The agent, Hamad was brilliant.

Bill · 18 September 2026

★★★★★ 5/5

Trustpilot

Foxtons Estate Agents

My experience with Foxton's has been absolutely fantastic. Lauren always goes over and above to help me find my next home : from arranging multiple viewings to answering my (many!) questions, nothing is too much trouble. I feel very well looked after and I can truly recommend her friendly and professional service.

KK · 20 September 2026

★★★★★ 5/5

Trustpilot

Amazing service and personality

My partner and I were looking for property to rent in the Marylebone area. Olivia from Foxtons Marylebone branch reached out to us almost as soon as we posted a viewing request on a property website. She asked all the right questions from the start and invited candid feedback after each viewing in order to find the right match for us. Apart from being very patient and professional in answering all our questions, Olivia is also very friendly so making every viewing trip a pleasant experience.

Mary · 7 September 2024

★★★★★ 1/5

Trustpilot

They take the money & abandon…

They take the money and then abandon their landlords. Do not rent a property with these agents as there is no customer support or response. I have had a couple of issues and queries - I have had to ring several times with long wait times and email multiple times for a response, still waiting three weeks later. They never reply or respond costing me hours of wasted time and stress.

Sally-Clare · 1 May 2026

★★★★★ 5/5

Trustpilot

Found a great place in a short amount of time!

I had a short amount of time to find a place to live and had been let down by two other letting agents who didn't listen to the basic elements of my requirements (location, number of bedrooms) and I was disheartened. I called the Earl's Court location and was connected with Jack Cuthbert who immediately asked great questions, listened, and made good suggestions for my search. We met the next working day and he showed me a handful or properties that fit, and course-corrected to add and skip some based on what I liked. Jack is bright, a hard-worker, cares about his job, and is an excellent representative of Foxtons. He just 'gets it' because he pays attention, is thoughtful, and thorough. Jack is such an asset to Foxtons and definitely contributes to their success. The process was smooth and professional. Definitely recommend.

B · 31 July 2024

★★★★★ 5/5

Trustpilot

Nicola Georgiou, islington branch, the best!

Only good things to say about Foxtons islington! Especially Nicola Georgiou.I had very particular requirements, needed space for my furniture, allowing my cats and not on the ground floor.I had an offer on another property that wasn’t accepted and Nicola proactively contacted me to be the first to view a new property which was all I wanted and more.She is a polite, professional and excellent agent. Worked with the landlord to ensure we could find a good agreement on being semi furnished and accelerated my offer so swiftly !I cannot thank her enough for her amazing attention to detail. She also communicates impressively and was always available for the myriad of questions and support I needed.Thank you so much! I’m so excited to have found my perfect flat in the most amazing location.Highly recommended!

Not · 31 July 2024

★★★★★ 5/5

Trustpilot

Great experience purchasing our first UK property through Foxtons

My girlfriend and I just purchased our first property in the UK with Foxtons. Shehryar Effandi and Kyle Hogg have been absolutely brilliant to work with, despite us being new to the process and helped us to quickly resolve any issues that came up during the process. Shehryar and Kyle were consistently professional, patient, on top of everything, and were critical to getting us over the line. They were also committed to finding workable solutions to satisfy the parties involved. We would recommend the Foxtons team in a heart beat, in particular our main point of contact, Shehryar, who has truly been outstanding from start to finish. Great journey and would definitely recommend!

Michael · 24 July 2024

★★★★★ 1/5

Trustpilot

Pathetic experience tried to scam

I don’t know where shall i start from. I don’t know if it’s the correct office because i don’t which office is Shan Zhang from.So i came to view the apartment a month ago and i choose a medium studio flat, and we confirmed the same with her as well. It is very obvious that we don’t know any flat number so we wrote whatever the number Shan Zhang told us. And everything was okay. For me it was confirmed that i had medium studio room. After that i paid the holding deposit. After few weeks i was asked for the referencing and i had no idea that for ‘zero hour contract’ people they have pay upfront or else there is no other option. Shan Zhang from Foxtons never told us about this. And when i asked the referencing team they said the agent for sure know about this. I called back Shan Zhang and instead of helping me she said it’s not her department and she doesn’t know anything about this. And hence we had to pay 6 months plus security deposit all upfront.On 16.07.2024 we checked in to the flat. But i felt something is not okay with our room because it was not the one that i booked or confirmed. Instead of our medium room they gave me a single studio. When i asked Shan Zhang about the room she tried to convince me that was the room i booked. And i told her if i booked a single room then why i paid for medium studio which was 1225p/m. And Shan Zhang started talking to me rudely and aggressively on call in front of another Foxtons agent who was being very nice and helpful for me. Shan Zhang quoted “ if you want to stay to stay or else you can just withdraw and leave “. Which i could not handle and asked the other agent ghat i don’t want to talk or see Shan Zhang again.We stayed in the single room for three nights, which we never booked or paid, and after a real struggle and street today we are moving in a different medium studio ( not the one we booked ). Because Foxtons said that they don’t have the room which i booked and has been taking by someone else. I have the proof video of the show flat that we booked and even the conversation with the agent as well. Since the start i am compromising everything and there is nothing from Foxtons to offer us yet.So through this review i would like to say that the company tried to scam me. And i would like to demand a compensation from Foxtons for the mess up they did for 4 days and tree nights, my money is not a waste. The company should be happy that I haven’t filed any case to the court and police for fraud and scam.Will never recommend Shan Zhang to anyone and if by chance someone meet her be cautious and ask her everything.Thank you

Vasu · 19 July 2024

★★★★★ 5/5

Trustpilot

Jack Price the estate agent that never gives up!

Jack Price is relentless in his pursuits to find you a property that suits your needs. He is enthusiastic, proactive and his communication style is second to none. He listens to what you need and always follows up on his promises. He is genuine and you can see he really cares about the role he does. Whether he is seeing if the property is South facing or the location works, you know that you are in safe hands with Jack. He gives estate agents a good name!

Jenai · 16 July 2024

★★★★★ 5/5

Trustpilot

Ayanda from Foxtons helped me in…

Ayanda from Foxtons helped me in locating my first rental home in the UK! We were able to locate a property quickly and got the deal agreed the same day! Especially Ayanda's quick and patient answers to my questions and her extremely careful and polite nature made me think about how lucky I was to have the opportunity to meet and work with her. Extremely satisfied with her service and Foxtons as a company, thank you!

Alican · 19 September 2024

★★★★★ 1/5

Trustpilot

Our experience with Foxtons has been Disappointing and Unfair

Our experience with Foxtons has been appalling. We dealt with Oram Ohene-Djen, our letting negotiator, who from the very beginning was unhelpful, dismissive, and often gaslighting us whenever we raised concerns. Instead of supporting us, he downplayed delays, avoided giving clear answers, and left us constantly uncertain.

Kambhampati · 15 September 2025

★★★★★ 5/5

Trustpilot

Victoria was outstanding

Victoria was outstanding. I was in a whirlwind tour seeing 25 properties in a single day across 7 agents. The original property, that Victoria showed me didn’t quite fit, but she later came back to me with another solution, and managed to get me 2 viewings in same day. Offer was accepted straight away, we completed 8 weeks later. She supported me through out the entire closing process, even texting while she was on holiday! A pleasure to work with her!

Camille · 6 July 2024

★★★★★ 5/5

Trustpilot

Had an amazing viewing experience with…

Had an amazing viewing experience with Krishna, would definitely recommend her to everyone!!

Nimisha · 6 October 2026

★★★★★ 5/5

Trustpilot

I absolutely love the staff at Foxtons…

I absolutely love the staff at Foxtons I’ve had to deal with a lot of estate agents recently but Matthew Burton Bird went above and beyond to make sure I got the property I wanted, he’s so attentive, very knowledgeable, so kind and actually really funny which just made my experience even better. Zaid was also really amazing I’m honestly really grateful for everything the guys at Foxtons did for me I highly recommend them.

Sweets · 5 September 2024

★★★★★ 5/5

Google

We have been on the look out for months and Claire has been very helpful in our search, very knowledgeable and proactive in putting forward relevant properties for us. She was extremely pleasant and definitely the best agent we’ve dealt with over our 2 year search. You can be ensured Claire will have your best interests in mind, never pushy but always available. Top notch. Thank you Claire!

Rapha · 20 December 2024

★★★★★ 5/5

Google

Emily Melanson provided excellent assistance during my rental search. She communicated clearly and promptly, arranged viewings efficiently, and answered all my questions thoroughly. Although I didn’t end up renting through Foxtons, she was consistently helpful, professional, and friendly throughout. Highly recommended.

Angela · 16 March 2026

★★★★★ 5/5

Trustpilot

I overpaid my rent accidentally £1000…

I overpaid my rent accidentally £1000 on top of my rent and I was in desperate to get my money back . Even though the money was out from my bank buf I had been waiting the money to be cleared from Foxtons account so they can refund however Layla Mohamed speeded up my refund process after sending several emails and she was patient ,compationate and listen ny concern . She was polite and dealt my issue instantly. She was the only one who picked up my issue . Many Thanks Layla and keep the work up . You are doing an excellent job!

Janaa · 5 June 2024

★★★★★ 5/5

Trustpilot

I had an amazing viewing experience…

I had an amazing viewing experience with Krishna. I would definitely recommend.

Consumer · 6 October 2026

★★★★★ 5/5

Trustpilot

We recently worked with Foxtons

We recently worked with Foxtons, to rent out our property, and we couldn't be happier with the experience. From start to finish, they were professional, efficient, and attentive to our needs.Morgan was assigned to my property and he was very knowledgeable about the rental market in the area and provided valuable insights into setting the right rental price. He was proactive in marketing our property, ensuring that it received maximum exposure to potential tenants.When it came to showing the property to interested tenants, Morgan was punctual, courteous, and respectful of both my property and the tenants. They conducted thorough background checks on potential tenants and kept me informed throughout the process.Once a suitable tenant was found, Morgan handled all the necessary paperwork and made sure everything was in order. Morgan and Ranjit were responsive to any questions or concerns I had and made the whole rental process smooth and hassle-free.I highly recommend Foxtons to anyone looking to rent out their property. Their professionalism, attention to detail, and dedication to customer service truly set them apart from other rental agents. Thank you Morgan and Ranjit for a job well done!

Karema · 2 June 2024

★★★★★ 5/5

Trustpilot

Thank you Ketan Sudra & Maliek Lawson!

I can’t compliment Ketan Sudra and Maliek Lawson enough for the their experience and expertise in the Lettings market. They recently helped to let out my flat and were able to really go out of their way to help me achieve the letting under specific requirements that I had. They were always very prompt to respond to my calls and queries and were able to help each time an issue came up. They both really are the best of Foxtons that I have seen to date! Thank you Ketan and Maliek for your tireless efforts and help.

E14 · 30 May 2024

★★★★★ 1/5

Trustpilot

Left My Door Unlocked 3 TIMES

I would give 0 if I could. I am extremely disappointed with Foxtons' handling of my flat letting as a tenant leaving a property. Over 22 viewings in one week were conducted like an open house with no respect for tenants. Agents often left blinds open and the door unlocked on three separate occasions, despite my repeated reminders via emails and in person, as well as escalating to the manager on multiple occasions. Viewings were not properly requested but announced last minute, like, "I’m popping in between 4-5pm, please let me know if it will cause any inconvenience." This negligence and lack of respect are unacceptable, causing significant inconvenience and security concerns. I hope Foxtons takes this feedback seriously and improves its service. I will not be recommending this agency to any tenant or landlord. Despite great services in closing down offers, the existing tenants face hell in the process. The trade-off shows an immense lack of skill.

Dina · 24 May 2024

★★★★★ 5/5

Trustpilot

Successful sale.

I had my property valued last year. I went to an Estate Agent who valued it higher than Foxtons. My Agent ( DA !! ) was not communicating nor acting on my instructions. Very annoyed. From day one Blaval of Foxtons was calling, if he could help. Finally after a lot of frustration dealing with DA agents, I handed our the sale of my property to Foxtons. The best move ever. Blaval of Foxtons was in constant contact with me throughout. Chasing up buyers and offers. I succeeded and am very happy with the outcome. Thank you Blaval and Foxtons.

Naran · 9 May 2024

★★★★★ 1/5

Trustpilot

I rented a flat in Richmond through…

I rented a flat in Richmond through Foxtons. While I want to acknowledge that Ciara DuPont was professional and genuinely tried to help, my overall experience with the lettings team, particularly Margot Redpath, was very disappointing.

B · 9 November 2025