Trusted Agent profile · Westbury-On-Trym, Bristol
Verified
★★★★★
424 reviews across 3 platforms
25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
Part of CJ Hole, see every office.
CJ Hole's office in Westbury-On-Trym, Bristol, at 25 Canford Lane, is rated 4.8 out of 5 across 424 reviews on three platforms, including 316 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
CJ Hole Westbury on Trym opened in 2014 as a joint venture to the established Henleaze office and together proudly serve the local communities of Henleaze, Westbury-on-Trym, Stoke Bishop, Sneyd Park, Brentry, Henbury, Southmead, Sea Mills and Shirehampton. Our office is prominently positioned in the heart of Westbury on Trym, specialising in both residential sales and lettings, property management as well as new home and land sales, we have a wide range of properties to suit every individual need. Our team are passionate about property and are committed to delivering a high standard of customer service. The key to any successful business is its people and our office is no different. Franchisee owner Chris Hill is Bristol born-and-bred and is a member of both the National Association of Estate Agents (MNAEA) and the Association of Residential Lettings Agents (ARLA). He is passionate about property having 30+ years industry experience and runs a total of eight branches in the area. Both Tim and George are both directors of Henleaze & Westbury-on-Trym and head up a large team split between the two offices. Between them and the rest of the team, they have 75 years' experience within Estate Agency and are both recognisable figures, having both grown up in the local area. As such, our team offers unrivalled knowledge of the region, extensive expertise across the local property market along with many of the team being Members of the National Association of Estate Agents (MNAEA).
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Westbury-On-Trym office, from every platform, shown as written. First names only.
5/5
allAgentsHouse
We valued the experience and guidance of George Mawer and his team throughout the sale. Of all the agents we saw prior to selling George gained our confidence because of his knowledge of the local market and his professionalism. Excellent service.
5/5
GoogleWe dealt with Lorraine when purchasing our house in 2020 and were very impressed. She and her colleagues were friendly, really helpful and very professional. We would definitely recommend CJ Hole Westbury-on-Trym.PositiveProfessionalism
5/5
GoogleC J Hole have been fantastic. We moved agents in 2020 to them, and never regretted it for a minute. From the moment they took on our property, we felt that they had a honest care for us and the sales process, unlike the previous agent. Despite difficulties that COVID have brought, CJ Hole have remained focussed and professional. And even with a few bumps and blips along the way further down our chain, they kept us informed and engaged along the way. They were a pleasure to work with, and I can't recomment them highly enough.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI am immensely grateful for CJ Hole Westbury On Trym branch's exceptional service during our house purchase. Their expertise, professionalism, and outstanding communication made the process seamless and enjoyable. Highly recommended!
Amy, thanks for the review - great to read you've had 'exceptional' service! We aim to please. CJ Hole Team
5/5
GoogleC J Hole have been fantastic. We moved agents in 2020 to them, and never regretted it for a minute. From the moment they took on our property, we felt that they had a honest care for us and the sales process, unlike the previous agent. Despite difficulties that COVID have brought, CJ Hole have remained focussed and professional. And even with a few bumps and blips along the way further down our chain, they kept us informed and engaged along the way. They were a pleasure to work with, and I can't recomment them highly enough.
5/5
allAgentsGeorge Mawer and Kim Hopgood
George Mawer and Kim Hopgood and the whole team have handled the rather tricky sale of my house with patience and determination and have kept me fully informed at all stages of the process. They have 'gone that extra mile'.
1/5
TrustpilotUnannounced Entry
My house was on the market through C J Hole Westbury-on-Trym before and during the first national lockdown. The poor communication between members of the team was fairly evident from the start, with various staff contacting me to discuss the same matters. The poor organisation continued throughout the viewing process - though to be fair, they did manage to get me some viewings. I had to contact the office (with great difficulty on some occasions) when they forgot to mention that the viewings were over and that we could return home. Sometimes the viewing had not even gone ahead! In the end, this poor organisation led to unannounced entry to my property by a member of C J Hole staff with two potential buyers. C J Hole had given me no notification of this visit whatsoever, and myself and my partner were symptomatic and following COVID 19 quarantine measures at the time. It's safe to say I collected my keys as soon as I was able!
1/5
allAgents"Unannounced..."
My house was on the market through C J Hole Westbury-on-Trym before and during the first national lockdown. The poor communication between members of the team was fairly evident from the start, with various staff contacting me to discuss the same matters. The poor organisation continued throughout the viewing process - though to be fair, they did manage to get me some viewings. I had to contact the office (with great difficulty on some occasions) when they forgot to mention that the viewings were over and that we could return home. Sometimes the viewing had not even gone ahead! In the end, this poor organisation led to unannounced entry to my property by a member of C J Hole staff with two potential buyers. C J Hole had given me no notification of this visit whatsoever, and myself and my partner were symptomatic and following COVID 19 quarantine measures at the time. It's safe to say I collected my keys as soon as I was able!
5/5
GoogleGreat service from the New Business Lettings Manager Laura who gave great advice and let my property on the first viewing. The follow up service from Naomi was also prompt and efficient. Thank you both.
5/5
allAgentsHighly
Incredibly supportive and proactive. Lorraine and her team made our move as streamlined as possible. They were all very communicative and kept us in the loop at all stages. We would highly recommend them.
5/5
GoogleExcellent service from start to finish. Once an offer had been made I was allocated 1 team member as my point of contact which made the transaction so much easier. Thank you to all the CJ Hole team.
Hi Teri, this is great to read, and we do aim to give excellent service every time. We appreciate you leaving this review for us. CJ Hole Team.
5/5
GoogleI was very happy with CJ Hole and found Alex Fox to be helpful and Lorraine a real asset in working our transaction to a completion. Thanks.PositiveResponsiveness, Professionalism
5/5
GoogleAfter the sale kate Cullen took us through to completion with constant help and advice and through a few hicups with solicitors etc. Could not of hoped for a better service.
We appreciate your feedback - thank you.
5/5
allAgents"We had great service from the ..."
We had great service from the start, Daniel visited us and explained clearly the about sale; came back and took photos and within a week we had had numerous views and two offers. After the sale kate Cullen took us through to completion with constant help and advice through a few hicups with solicitors etc. Could not of hoped for a better service.
5/5
GoogleVery happy with service provided in buying a property in BS9. Professional and helpful. Very patient in answering my, sometimes dumb, questions. Special mention to Lorraine and Josh. Highly recommend this agency.
5/5
GoogleC j hole were very efficient and helped us complete in good time. Thank you !
Hannah, thanks for the review - much appreciated. CJ Hole Team
5/5
allAgentsWe both bought and sold with
We both bought and sold with CJ Hole and we felt fully supported right the way through the process. Unfortunately, the sale of our own property feel through on the first attempt (through no fault of CJ Hole). The team worked really hard to get the property back on the market and re-sold within a week and they kept us calm throughout! We have always found the advice the team at CJ have offered to be accurate and helpful. They have always warmly received the many questions we have had and we can't say enough good things about the service they provided.
5/5
GoogleLorraine Banbury deserves a special mention for being so helpful and cheerful. A pleasure to do business with.PositiveResponsiveness, Professionalism
5/5
GoogleCJ Hole sold a property for me in BS9 and were excellent throughout. Ben dealt with the sale initially and was always a pleasure to deal with, keeping me informed frequently and helping to make the process of viewings and handling offers as easy as possible. Kim handled the progression of the sale and was always proactive, again providing routine updates and at times seemingly chasing all solicitors and agents within the chain to push through exchange on a tight schedule. Would gladly recommend the whole team and am very grateful to them for their efforts.
5/5
allAgentsExcellent, professional
Excellent, professional service, even in these difficult times ( Thanks Alex) Easy viewing arrangements, easy to contact for updates (thanks Lorraine) I would highly recommend CJ Hole.
5/5
allAgents"Excellent, professional..."
Excellent, professional service, even in these difficult times ( Thanks Alex) Easy viewing arrangements, easy to contact for updates (thanks Lorraine) I would highly recommend CJ Hole.
5/5
GoogleVery happy with service we received from CJ Hole with our house purchase. Especially the support from Kate Cullen.
Thanks for the review Carole - much appreciated. CJ Hole Team
5/5
GoogleGreat experience of letting a property with Westbury-On-Trym CJ Hole. A special mention to Laura and Naomi for excellent advice and support through the entire process. Definitely recommend their service.
5/5
GoogleCJ Hole sold a property for me in BS9 and were excellent throughout. Ben dealt with the sale initially and was always a pleasure to deal with, keeping me informed frequently and helping to make the process of viewings and handling offers as easy as possible. Kim handled the progression of the sale and was always proactive, again providing routine updates and at times seemingly chasing all solicitors and agents within the chain to push through exchange on a tight schedule. Would gladly recommend the whole team and am very grateful to them for their efforts.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
CJ Hole's Westbury-On-Trym office has 424 reviews across three platforms: 316 on Google, 4 on Trustpilot, 104 on allAgents.
CJ Hole Westbury On Trym is rated 4.8 out of 5 across all 424 reviews, and 4.9 out of 5 on Google from 316 reviews.
Yes. In The Trusted Agent 2026 awards: CJ Hole, Bristol won Trusted Agent.
CJ Hole Westbury On Trym, 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ.
