5/5
TrustpilotLauren
I had the pleasure of dealing with Chloe and the Gravesend Acorn team. They were a delight. Thank you for being positive and insightful
Trusted Agent profile · West Wickham
Langford Russell West Wickham reviews
★★★★★
597 reviews across 2 platforms
7 High Street, West Wickham, BR4 0LP
Langford Russell's office in West Wickham, at 7 High Street, is rated 3.7 out of 5 across 597 reviews on two platforms, including 118 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Langford Russell won in 2026.
Awards
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the West Wickham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThumbs up for Acorn Estate Agents!
My partner and I recently acquired our first home. Acorn, facilitated the whole process in a very smooth manner. Communication with them was always expedite which is something you really appreciate when buying your first property as you are full of questions.
Agent replied · 13 June 2024
Thank you Sergio and Mariaelena for leaving us a 5* review. We are so pleased that you were happy with the service you received from our Ross at our Lewisham office and hope that you will be very happy in your new home. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotGreat Service
We had a great experience with James Keen. We were moving from abroad and he was very supportive and flexible. He answered all our calls and emails promptly and guided us through the difficult process particular to our move. Would recommend to anyone!
Agent replied · 13 June 2024
Thank you Michael for leaving us a 5* review. We are really happy that you were pleased with the service you received from James and hope you will be happy in your new home. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotI contacted Acorn to value my property for rental
I contacted Acorn to value my property for rental. I found Andzelika open, honest and approachable. Any questions I have had, throughout the rental process especially as being a new landlord. The rest of the team at Rainham Branch and head office have also been helpful throughout the process. Definitely would recommend.
Agent replied · 13 June 2024
Thank you Angela for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andzelika and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleGreat team that goes above and beyond to meet the needs of their client. Very professional, polite and dedicating team with a drive to deliver great service all round.
Agent replied · 21 June 2024
Thank you for your 5 star review, Selvyn! Your feedback is greatly appreciated and we look forward to continuing to serve you with professionalism and dedication.
5/5
TrustpilotFantastic Acorn Rainham!
We sold our house through Acorn Rainham who as a team have been fantastic!Mark dealt with our sale and was in contact with us constantly reassuring us throughout, which has been welcomed in the current climate!SUPERB EXPERIENCE I WOULD FULLY RECOMMEND!Samantha
Agent replied · 13 June 2024
Thank you Samantha for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Mark at our Rainham office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotSteven and Jeff and all the team from…
Steven and Jeff and all the team from Acorn commercial have been fantastic over this difficult lock down period and have kept me up to date with progress at all times, no question was too small and they liaised and pushed the solicitors when needed. We would highly recommend them. Thank you so much.
Agent replied · 13 June 2024
Thank you Steve for leaving us a 5* review. We are really happy that you were pleased with the service you received from our Commercial Team If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotOne of the worst experience
One of the worst experience! Very unprofessional. They just want your money and nothing else. Advice to avoid.
Agent replied · 24 August 2024
Hello. I am sorry to read your review but am unable to fund you registered on our system so have to assume you left this review of our company in error. If so, please remove it or email your details to customerservices@acorngroup.co.uk so that we can investigate further
5/5
TrustpilotHighly recommend Acorn Estate Agents Rainham Kent
Highly recommend this estate agents, very professional and helpful. I delt with Mark from the Rainham Kent branch and found I could always have an honest open chat with him. Responds very quickly to emails & calls5* service all round
Agent replied · 13 June 2024
Joanne, we’re so happy to hear you had a good experience. We will share this with the team!
5/5
TrustpilotSuperb service from Sidcup Team
Superb service from the Sidcup Team. We are especially grateful to Kelly, Mark and Georgia. Mark in particular kept us regilarly informed and assisted immensely in ensuring the sale reached a satisfactory conclusion. This is the 3rd property sold through the Sidcup agency and have been satisfied on each occasion. Thanks..
Agent replied · 13 June 2024
Thank you Malcolm for leaving us a 5* review. We are really happy that you were pleased with the service you received from everyone at our Sidcup office and If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotAidan in dartford was really great
Aidan in dartford was really great, took the time to listen to what I was looking for and gave me great advice, really happy with Acorn and will definitely be reaching out to Aidan again for my next rental!
5/5
GoogleWe used Langford Russell Estate Agents West Wickham part of Acorn group. The service we received from every member of the team was excellent. Our property was sold very quickly we knew everything each step of the sale. Thank you to the team at West Wickham.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 21 June 2024
Thank you Annette for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotProfessional service
From initial evaluation to completion, Jack and Caroline at Acorn’s East Dulwich branch, managed the sale of our house with great care and professionalism. We appreciated the excellent communication they provided throughout and their good advice during the process. We wouldn’t hesitate to recommend them. Jane McCarthy & John Rennie
Agent replied · 13 June 2024
Thank you Jane for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and Caroline and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotSammy, Maddy & Dan
Sammy Latham , Maddy Davenport and Dan Milligan have been brilliant throughout purchasing my first property. They have communicated clearly and have gone above and beyond, making it as stress-free as possible. Fantastic customer service, thank you all.
Agent replied · 13 June 2024
Thank you Hayley for such a lovely review, we are delighted you were happy with the whole experience ! Karen Hedges- Acorn Customer Services
1/5
TrustpilotTerrible Property Manager - David Simango (Peckham/Camberwell branch)
Would give them 0 stars if possible! I have been waiting over 7 months to receive a deposit as damage was done to my property. The property manager, David Simango (Peckham/Camberwell branch) never picks up the phone or replies to my emails. Very terrible experience, I am still waiting for the deposit...
Agent replied · 13 June 2024
Hi Davidson. I am sorry to read this review and have contacted David's Manager to resolve the issues you are facing.I have your contact details and so will follow this up with you directly, but if you need to contact me, you can email me at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotImmoral and untrustworthy estate agent
Absolutely terrible estate agents for renting. Took holding deposit from my sister, dragged their feet ‘chasing the landlord’ and then continued to hold an open house a week later to hold out for more money for the landlord. Immoral and greed driven from both estate agent and landlord
Agent replied · 13 June 2024
Hi Danielle. I am sorry to read your review but as you mention that the experience relates to your sisters tenancy and not yours, I am unable to investigate your issues. I can assure you though that this is not indicative of the service most of our clients experience... as you will see on Google. Could drop me an email with the details so that I can look into this and feedback to your sister. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
1/5
TrustpilotAcorn Letting/Sales agents are great
Acorn Letting/Sales agents are great, however, the property management is awful. They are always slow to respond. This time they deducted repair cost without contacting me. When I requested how they could proceed without the consent from the landlord they insisted they confirmed over the phone.
Agent replied · 13 June 2024
Hi Nami. I am sorry to read your review and have spoken to those involved. I am not sure that circumstances justified a 1* review, bearing in mind we found you good tenants and a good rent and within and good timescale. Your previous tenants (not through Acorn) left items in the property that they should have disposed of but didn't. We asked you to recognise this inconvenience to your new tenants but you didn't feel that the rubbish left by your previous tenants was your responsibility. We took steps to have these items removed by our contractor as we have a duty of care to the tenants. We do accept that your consent was not give for this and due to this the money has been refunded to you. If I can help further, please do let me know. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
TrustpilotHighly recommended.
I have no hesitation in recommending Acorn Estate Agents for their prompt attention in dealing with my request. The Property Management Manager had confirmed arrangements on my behalf within the hour. I was very impressed with her assistance in this matter.
Agent replied · 13 June 2024
Thanks Miss Heighway for leaving us a 5* review of your experience working with us. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotGreat support
Great supportMy sale turned out to more complex and drawn out than first expected and the support given to resolve issues and expedite the process wherever possible was greatly appreciated .Definitely not the cheapest but you get what you pay for and in this instance fee was very well earned.I would not hesitate to recommend.
Agent replied · 13 June 2024
Thank you Patricia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleLukass and Steve in the West Wickham branch were very efficient in all aspects of completing the sale of our property
Agent replied · 21 June 2024
Kate, thank you for taking the time to share your positive experience with Lukass and Steve at our West Wickham branch. We are thrilled to hear that they were efficient in completing the sale of your property. We appreciate your feedback and hope to work with you again in the future.
5/5
TrustpilotJosh at Medway looked after us through…
Josh at Medway looked after us through a very difficult sale. We felt well supported and informed. issues were navigated well. This is especially impressive as medway had a special “no fee” deal on as the branch had only just opened. We will definatly use them again.
Agent replied · 13 June 2024
Thank you Peter for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotExcellent service
Arikson and Dammy have been exceptional. Friendly, proactive and supportive throughout the process of selling my flat. Can't recommend working with them highly enough. Keep up the great work guys!
Agent replied · 13 June 2024
Thank you Shahid for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. If we can help further please do let us know. Thanks. Customer Services
5/5
GoogleWe recently purchased a property through Langford Russell and was really impressed with the branch. Rob, especially has been great. Really informative, kept us updated every step of the way and quick to respond to messages/calls. Thank you so much.
Agent replied · 21 June 2024
Thank you shola for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Rob and his colleagues. I hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotThe worst agents ever
The worst agents ever. They are unorganised and once they take your money they don’t care . Will never use them again. Their head office was extremely rude did not help in a situation that was completely their fault. Will not use them or recommend them to anyone.
Agent replied · 13 June 2024
Hello GK. I am sorry to read this review and would like to understand a little more about the issues you experienced so that we can learn from where mistakes may have been made. I am unable to find you though on our system from your initials and wondered if you could drop me an email so that I can investigate further? Thanks in advance. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Langford Russell West Wickham
How many reviews does Langford Russell West Wickham have?
Langford Russell's West Wickham office has 597 reviews across two platforms: 118 on Google, 479 on Trustpilot (across the whole business).
What is Langford Russell West Wickham's rating?
Langford Russell West Wickham is rated 3.7 out of 5 across all 597 reviews, and 5.0 out of 5 on Google from 118 reviews.
Has Langford Russell won any awards?
Yes. In The Trusted Agent 2026 awards: Langford Russell, West Wickham won Trusted Agent; Langford Russell, Swanley won Gold; Langford Russell, Bromley won Trusted Agent; Langford Russell, Beckenham won Trusted Agent.
Where is Langford Russell's West Wickham office?
Langford Russell West Wickham, 7 High Street, West Wickham, BR4 0LP.
