Trusted Agent profile · West Wickham
★★★★★
597 reviews across 2 platforms
7 High Street, West Wickham, BR4 0LP
Langford Russell's office in West Wickham, at 7 High Street, is rated 3.7 out of 5 across 597 reviews on two platforms, including 118 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Langford Russell won in 2026.
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the West Wickham office, from every platform, shown as written. First names only.
5/5
TrustpilotBest estate agents
Just finished our house sale with Acorn, they were amazing start to finish and really friendly. I would recommend them to anyone selling / buying a property. Thank you especially to Mark for going the extra mile for us with every issue and question we had
Hi Elise, Thanks for taking the time to post such a brilliant review, we really appreciate it! Karen Hedges- Acorn Customer Services
4/5
TrustpilotLeon in Streatham - very proactive
A slightly rocky start to the selling process, but Leon at the Streatham branch really came through for us and made sure our sale moved across the line. He was really proactive and made sure he had updates ready often before I asked for them. He was always up to speed and made sure everything went though. Thanks for the service
Hi James. Thanks for the positive review. We are sorry to hear that things didnt start to well but glad that Leon saved the day. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
5/5
TrustpilotFantastic account management
Fantastic account managementAcorn have been the managing agent for my rental property for over 2 years now. Both account managers Luisa and now Cailey have been friendly, efficient and professional. I am confident my tenants are listened to and that I am given all the pertinent information about the property itself. Would recommend!
Thank you Jenni for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received Cailey and Luisa and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Trustpilot⭐️ ⭐️ ⭐️ ⭐️ ⭐️
⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I cannot rate Keiron and Marc enough from Acorn, they have been absolutely amazing from start to finish and I will definitely be using them again!
Thanks Yas for leaving a review of your experience. We are very pleased that you were happy with service you received from Keiron and Mark.
5/5
GoogleI found all the staff at the West Wickham Branch extremely helpful. Nothing was too much trouble for them, and they always had smiles on their faces. They made sure that I was kept fully informed each week of how things had progressed (or not). I would certainly have no hesitation in recommending them to any of my friends who had property to sell.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotBest service ever
SO happy with the service I received from Karthiga at Grove Park branch ;-) She went above and beyond! She is 2nd to none and exceeded my expectations! She REALLY is a true asset to Acorn and shows kindness and compassion throughout the entire process Go-Karthiga-Go ;-)
1/5
TrustpilotAbsolutely useless
Absolutely useless. I am looking to buy a property. I have problems with my throat so I asked them 3 times to email me not phone me. Each time they phoned me and asked me to call them back.
Hi Daren. I am really sorry to read this and have spoken to the individual in question. It wont happen again. Thanks. Andrew Roberts
5/5
TrustpilotExcellent service
I had the pleasure of purchasing a property through the Brockley branch of Acorn with the friendly, patient and professional support of Dammy, and I'd be eternally grateful for the way he guided me through the whole process and intervened to facilitate it and speed it up every time it was necessary.
Thank you Francesca for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Dammy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotExcellent
Prompt, helpful and always pleasant service that kept me well informed about the process of buying a flat in Lewisham. They guided me through the issues and answered my questions quickly and honestly.
Thanks Martin for leaving a review of your experience. We are very pleased that you were happy with service you received.
5/5
GoogleGreat experience for no hassle purchase. lukass has been brilliant throughout. Always at the end of the phone ready to let me know anything required...Even on his day off!
Hi Robert, thank you for taking the time to share your positive experience with us! We're thrilled to hear that Lukass provided you with excellent service, even on his day off. We strive to deliver exceptional customer service at all times. We appreciate your feedback and hope to assist you again soon.
2/5
TrustpilotOne of the worse estate agents
One of the worse estate agents. Agents would tell us we had a viewing with just one day notice and on top of that would tell us to show the buyers around. I've never heard of estate agents say could you go through your property with the buyers because they're too busy. Would not recommend, total waste of time
Hi "G". It is quite normal practice for sellers to show potential buyers round their property, although if you would prefer us to do this then I am sure that the branch would be happy to accommodate. With regards to the other issues, please drop me a line and I will investigate further. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
5/5
GoogleThe team at Langford Russell are the most professional Estate Agent I have worked with. They responded to queries quickly and the link between buyer, solicitors and sellers was key for purchasing our property with agent there in the middle making it happen was pure class. Thankyou again. Would not hesitate to use you again.
Thank you Tariq for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleThe best estate agent in West Wickham! Very professional and always quick to assist with anything and everything. Everyone in the office have always been incredibly professional, reliable and friendly. I highly recommend Langford Russell and would like to thank everyone involved with the sale of my property. Thanking you ALL and stay safe.
Thank you Cigdem for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe are very happy with the personal and caring service we received throughout our house sale. Nothing was too much trouble. Thank you very much.
Hi Alison, thank you for taking the time to share your feedback. We are delighted to hear that you were pleased with the service you received during your house sale. Our team takes pride in providing personal and caring assistance to all our clients. Thank you for choosing us.
1/5
TrustpilotI would strongly advise landlords to avoid Acorn
I would strongly advise landlords to think twice before using Acorn to manage their property.
5/5
TrustpilotOutstanding
Outstanding, professional and honest, kepted us informed all the way through the process. Keiran and Remmi from the Strood branch are a credit to the company went above and beyond to get our sale through. If you want a professional, honest estate agent use Acorn cannot recommend them enough.
1/5
TrustpilotThey are so incompetent
They are so incompetent. Sending reference emails to the wrong addresses. Including the wrong tenants on agreements.
5/5
GoogleThe best estate agent in West Wickham! Very professional and always quick to assist with anything and everything. Everyone in the office have always been incredibly professional, reliable and friendly. I highly recommend Langford Russell and would like to thank everyone involved with the sale of my property. Thanking you ALL and stay safe.
Thank you Cigdem for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotAdvertised the wrong flat
Advertised the wrong flat - and I only found that out on viewing the flat, finding it was half the size and the communal garden advertised wasn't accessible at all. The agent wasn't aware until people started turning up for viewings. I believe the re-advertised flat is now also being advertised for more money, despite being smaller and in poor condition.
Hi KC Sunshine. I am sorry to hear this. Could you email the details of the branch your we’re dealing with and what the property address was and I will investigate. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
TrustpilotSuccessful sale in difficult circumstances
Adam Priscak and fellow members of the Acorn team managed to guide us through a protracted legal process with great patience and understanding.Having found us several potential buyers we were guided through the negotiations with sensible advice and help.A good job, thanks.
Thank you so much Tim for such a great review for our Sydenham office ! Best wishes- Karen Hedges- Acorn Customer Services
4/5
TrustpilotGood overall service
Used Acorn to sell a recent property, had no forward chain. Were very easy to deal with, didn't have to chase them once. The sale was an incredibly simple one, and had very little dealings with Acorn, but whenever I did they were easy to contact, responded straight away and professional
Thank you Emily for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from us. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotNEVER RENT VIA ACORN.
NEVER RENT VIA ACORN.We've had that 'pleasure' for nearly 5 years, Property 'Managers' (what a joke! They couldn't manage an act of tying shoelaces) are an absolute bunch of inept people, information doesn't get passed around effectively, noone gets back to you, Prop 'MANAGERS' change all the time and the conversations are repeated endlessly.GO WITH PEDDER for SOUTH LONDON.
Dear DW..I am very sorry read this review and would ideally like to investigate the issues to see what has gone wrong. Consequently, I have contacted you directly via this forum. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleFound a place on Rightmove, had a viewing two days after and paperwork was all sorted within a week. Very pleased with the entire process.
Hi Waqas, thank you for sharing your positive experience with us! We're thrilled to hear that you found a place quickly and that the entire process went smoothly. If you ever need any assistance in the future, feel free to reach out. We appreciate your feedback!
1/5
TrustpilotWorst Estate agency in Lewisham is ACORN
Worst agency in Lewisham. It took ages to complete my checks. Since receiving my money,is not responding for 9 days already to any emails or calls . On condition they are supposed to manage the property aswell. Any landlord would be mad to trust them with MANAGEMENT.
Dear Pavlin. I am sorry to read your review and have investigated this morning. I am afraid that your emailed questions were sent to a specific property manager who was off sick. Although we have procedures in place to ensure that emails are answered in situations like this, I am afraid in this case it didn't happen. We have now taken steps to tighten up on these procedures to ensure that it wont happen again.All your questions will be answered today.Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Langford Russell's West Wickham office has 597 reviews across two platforms: 118 on Google, 479 on Trustpilot (across the whole business).
Langford Russell West Wickham is rated 3.7 out of 5 across all 597 reviews, and 5.0 out of 5 on Google from 118 reviews.
Yes. In The Trusted Agent 2026 awards: Langford Russell, West Wickham won Trusted Agent; Langford Russell, Swanley won Gold; Langford Russell, Bromley won Trusted Agent; Langford Russell, Beckenham won Trusted Agent.
Langford Russell West Wickham, 7 High Street, West Wickham, BR4 0LP.
