Every review we hold for the West Wickham office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotThank you Mr J Perrin at Acorn (Sidcup)…
Thank you Mr J Perrin at Acorn (Sidcup) for all your help with our property. Every time we have had an issue you have always been quick to answer my queries and help support the issues in a very professional manner.
Zoe · 12 April 2022
Agent replied · 13 June 2024
Thank you Zoe for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Jamie but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotAmazing experience
So guys I been for more 2 months to found the property really hard time , but then I meet Nicholas helpfull fantastic Agent from Acorn in Streatham hill, and only 1 week I found amazing property Brand new . So if you Looking for the house go to Nicholas Henderson .
Raffaele · 28 September 2019
Agent replied · 13 June 2024
Thanks for the review Raffaele. Very pleased that you were happy with the service received from Nicholas. Thanks again. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe bought our property through Langford Russle West Wickham, Thanks to all of you @ west Wickham branch, specially Ben Smith,Josh and Dominic Lloyd.
Langford Russle is highly recommended, Extremely happy with the service.
Many Thanks
Daniel Vafadar
Daniel · 23 June 2018
★★★★★ 5/5
TrustpilotAmeila and Jake have been amazing…
Ameila and Jake have been amazing through the whole process of buying our first home. Kept us well informed and were really efficient and easy to contact. Really glad we had them as our estate agent.
Amina · 21 October 2022
Agent replied · 13 June 2024
Thank you Amina for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Amelia and Jake at our Dartford office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotGreat support throughout
Daniel, our agent was great, he supported us throughout the sale of our property and was key in getting all parts of the chain to the right place at the right time. We are very grateful for all his support and cannot recommend him highly enough.
Kirsty · 30 April 2021
Agent replied · 13 June 2024
Thank you Kirsty for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Daniel and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotUnprofessional
Unprofessional, unkind
Emma · 1 December 2025
★★★★★ 5/5
TrustpilotStuart and the Acorn Estate Agents team…
Stuart and the Acorn Estate Agents team provided an incredible service throughout the purchase, which lasted for almost ten months. Their commitment and support were invaluable. I can not recommend them highly enough!
Josh · 27 December 2022
Agent replied · 13 June 2024
Thank you Josh, I will certainly share the lovely review with Stuart and the Team at our London Bridge office. Kind regards- Karen Hedges Acorn Customer Services
★★★★★ 5/5
TrustpilotOutstanding Service
I had the pleasure of being assisted by Lilia Ghenim and Rubeena Bukreedan of the Belvedere branch. Their demeanor and professionalism are second to none. I would not hesitate to recommend them to anyone who is seeking a property.
Lisa · 12 April 2022
Agent replied · 13 June 2024
Thank you Lisa for leaving us a 5* review. We are really happy that you were pleased with the service you received from Lilia and Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe were very impressed with the professional service we received from Langford Russell West Wickham, particularly during difficult circumstances. Our Sales Negotiator, Josh, was always on hand to accommodate us with arranging viewings, communicating offers and identifying new properties of interest.PositiveResponsiveness, Quality, Professionalism
Sam · 27 August 2021
Agent replied · 21 June 2024
Thank you Sam for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and the team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotVery unprofessional. Disappointed.
Attended a viewing at one of the properties in Dartford. Upon arrival to our viewing there was a mass que waiting to view the property. This is very unprofessional and very bad practise.
Halil · 3 December 2022
Agent replied · 13 June 2024
Dear Halil. I am afraid that the demand from tenants for property does not meet the current supply of property, so almost all of our viewings are conducted via and "open day". This is quite a normal way of operation and not "unprofessional" or "bad practice". All viewers have an equal opportunity to make an offer and have the application considered by the landlord. If you would like to discuss this further or make an offer to rent the property, please let me know. Thanks. Andrew Roberts - customerservices@acorngroup.co.uk
★★★★★ 5/5
TrustpilotShirin who runs the Bermondsey office…
Shirin who runs the Bermondsey office for Acorn is very easy to work with, nothing is too much trouble and she always gets good quality tenants very quickly..Highly recommend her as your point of contact.
Sally · 29 November 2018
★★★★★ 5/5
TrustpilotVery happy with their letting service
Very happy with their letting service. Lilia and Rubeena They are professional, helpful and efficient. The property was let within a short of time and achieve good rate of rent, Acorn Estate Agents very good company. Highly recommended !!!!
J · 15 February 2022
Agent replied · 13 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Lilia and Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotTerrible
Terrible! Avoid at all costs. I paid my rent late three times in the course of two years. Twice due to change in jobs and there was nothing I could it about it. They failed my reference for a new flat and was unapologetic. Extremely dismissive and rude staff. Took a year of being here to get a toilet seat fixed let alone other repairs. I’m a journalist so I’m planning to expose them soon if they carry on this way. Complete and utter disgrace of a company.
Akilah · 28 January 2020
★★★★★ 5/5
GoogleI am moving into a house sold by Langford Russell next week. Josh has been fantastic through the ups and downs of a long process. To be honest the best agent in our chain. Recommended
Ann · 23 June 2018
★★★★★ 5/5
GoogleWe purchased a house through these guys and Dominic and Josh were great. Dominic was really accommodating throughout the process and made the whole experience smooth and easy. We would certainly recommend them.
Jon · 23 June 2019
★★★★★ 2/5
TrustpilotVery few viewings
I can't understand why I had so few viewings with Acorn in Grove Park over the course of two months. I can only say that a new agent sold my house in just over a week and in that time I had three offers.
MKL · 1 February 2021
Agent replied · 13 June 2024
Dear Michelle..I am sorry to read your review and understand your frustrations. I can see that we had quite a few viewings booked in during our time as your agent but unfortunately some cancelled prior to the viewings taking place. I am pleased that your current agent has had success if finding you a buyer and hope that your move now goes smoothly. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotAbsolutely fantastic
I would like to thank the entire team for all their hard work and efforts throughout the whole buying process. They were amazing. I wasnt selling through them i was buying. Mark showed us around the house and even layed on the floor to show us a bath would fit 🤣. Speaking to Hayley and Mark throughout the whole process was fantastic. Every time I rang I got an answer straight away. Spoke to megan a few times and she was fantastic as well. These guys really know how to look after people and are really good estate agents ! Would definitely sell with them in the future. Thanks again for all your hard work
Dean · 1 November 2019
★★★★★ 1/5
TrustpilotAcorn Estate Agents Camberwell
If you're selling your house I'd avoid Acorn Estate Agents in Camberwell at all costs, if however you want to start a circus ... then they're are the people to go to as it appears they're all vying to be clowns.The house is in an affluent part of south London and prepped to a high standard. Guess what? They couldn't get me an offer in over six months. It was often comical at one point some clueless punter was taken to see the house 5 times ... with all his family. I mean the house is nice but it isn't Windsor castle, 5 viewings? Who has ever heard of that?!Their excuse was that the house was "full of old fings". By that they meant Georgian antiques and paintings. What does my furniture have to do with selling the house? They then suggested to reduce the house price by 30k as the market had "changed in the past two weeks". And all this for 2% commission! More fool me ... or you if you decide to hitch your wagon to these donkeys.Describe Acorn Estate Agents in Camberwell in three words?Clueless, asinine, unprofessional.
Guy · 20 September 2019
★★★★★ 5/5
GoogleIt was absolutely wonderful to work with Lukass.
Brilliant communication, always responded fast. We are looking forward to work with him again in the future.
Tina · 22 June 2023
Agent replied · 21 June 2024
Hi Tina, thank you so much for the review we are delighted you have been happy with the service provided. Best Wishes Karen Hedges Acorn Customer Services
★★★★★ 5/5
TrustpilotGood Company
Dealing with Alex Sealey at Acorn, Helpful, polite, straightforward and a thoroughly nice bloke all the way through. Didnt end up completing with them in the end (long story) but would't hesitate to use them in future, mainly due to his handling of my enquiry this time out.
Chris · 8 August 2019
Agent replied · 13 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Alex. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe had a very good and positive experience using Langford Russell, West Wickham. From the initial meeting with the branch manager Dominic we were assigned Josh as our point of contact for the continued sale of our house. Josh demonstrated he was dedicated and hard working in arranging and conducting viewings, he was very communicative keeping us informed with quick feedback from each viewing. In a current tough and challenging housing market the sale process was conducted very professionally. Thank you again Josh and we have no hesitation in recommending Langford Russell
Stephen · 23 June 2019
★★★★★ 5/5
TrustpilotGreat service from Naomi May during the…
Great service from Naomi May during the relet of our property in Bermondsey.
Nigel · 15 March 2024
Agent replied · 13 June 2024
Thanks Nigel for leaving a review of your experience. We are very pleased that you were happy with service you received from Naomi during your re-let.
★★★★★ 2/5
TrustpilotIncredibly poor experience as a tenant
Incredibly poor experience as a tenant. Consistently not answering to emails, many broken promises and frustration. After a month in the flat, some things promised to be fixed when we moved in are still broken. Takes a lot of time and effort to deal with, avoid if possible.
Renato · 25 March 2019
Agent replied · 13 June 2024
26/03/19 Dear Renato. I have spoken to the Property Management team and I believe that you have now spoken to one of our Team Leaders. The items that were conditional on the let being agreed were dealt with promptly, but I do understand that you raised a number of issues after you moved on. Obviously agreement on these items is required by the landlord and our PM team had attempted to achieve without delay but appreciate that our communication could have been better. I can only apologise for this and am sure all items will be resolved very soon. If I can help further please let me know. Thanks. Andrew26/03/19 Dear Renato. I am sorry to hear about your experience. I will investigate and come back to you. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotI am a landlord
I am a landlord, and I used Acorn to let my property. At the end of the first year of the lease, I asked for a renewal of the tenancy for another year. They dropped the ball at every turn. We are now well into the renewal period, and I am still waiting for confirmation as to whether I even have a contract with my tenant. Last I heard (about 3-4 weeks ago), the tenant had comments on the contract I had e-signed, and it was in the agent's hands to take care of this. I chased but no response. When I called over a week ago, the particular agent who was responsible for my file was on holiday (again - not the first time). I asked (pleaded) for someone else to step in and finish the job but was told I would just have to wait for my agent's return the following week. A week has now passed, and I've heard nothing from her. The worst part is that I already paid them the (high) fee they charged for such a simple job (as I had assumed the contract was done when I e-signed - stupid me, I shouldn't have done this). I will not use this agency ever again and would caution any other landlord to avoid them.
Tim · 6 October 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
