Trusted Agent profile

Robert Luff and Co West Sussex reviews

4.5

★★★★★ Excellent

116 reviews across 2 platforms

5-7 South Street, Lancing, West Sussex, BN15 8AP

Robert Luff and Co's West Sussex office at 5-7 South Street is rated 4.5 out of 5 across 116 reviews on two platforms, including 92 Google reviews rated 4.8.

Google logo

4.8 / 5

92

Reviews on Google

This office

Trustpilot logo

24

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the West Sussex office, from every platform, shown as written. First names only.

5/5

Google

I used Robert Luff to sell my father’s Park Home. They were very professional from start to finish, great communication and integrity. So pleased I went with them.

Paul · 17 August 2024

Agent replied · 24 August 2024

Thank you for your five star review. We’re pleased to hear that you had a positive experience with Robert Luff. It’s great to know that our team’s professionalism, communication, and integrity made the process smooth for you. We’re glad you chose us and appreciate your kind words. If you need any assistance in the future, please feel free to reach out. The Robert Luff & Co Team

5/5

Google

James Jordan and Kelly were so helpful in my recent flat purchase nothing was too much trouble. Highly recommended!!

Jane · 12 June 2020

Agent replied · 11 June 2024

Thank you for the very kind words Jane! We were very pleased to help you with the purchase of your new flat. Thank you for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team

5/5

Google

Thank you very much to Natalie and the staff at Robert Luff & Co in Lancing! They supported us through the purchase of our home - we are very grateful for their help, expertise and communication through the process. We highly recommend their services and couldn’t have done it without them.

Katie · 16 November 2024

5/5

Google

Excellent service - proactively kept us updated!

Chloe · 7 April 2025

Agent replied · 12 November 2025

Thank you for the fantastic 5 Star Review Chloe!

1/5

Trustpilot

Useless

Useless! Tried several calls over 2 days to arrange viewings on 3 properties after complaining we were given 1 viewing only to be called back later and told it was under offer. Also 3 months ago my daughter called them for a rental property 5 times and never received a call back

Paul · 25 May 2022

Agent replied · 5 June 2026

Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience, it’s certainly not the level of service we aim to provide. We completely understand how frustrating it must have been to struggle to arrange viewings and to feel that your enquiries weren’t followed up properly. We also sincerely apologise for the inconvenience caused to your daughter regarding the rental property, no one should have to chase multiple times for a response. Please be assured your comments have been passed on to the relevant team managers so we can review what went wrong and ensure this doesn’t happen again. Thank you again for your honest feedback.

5/5

Google

All the team at the Lancing branch have been exceedingly helpful and diligent throughout the process of selling our house. The team are always upbeat and have lots of knowledge to share. They work hard and really make you feel like you are a valued customer by listening to you and working with you.PositiveQuality

Charlotte · 12 June 2021

Agent replied · 11 June 2024

Thank you for the wonderful review Charlotte, we are so pleased to hear your received excellent service from the Team at our Lancing Branch. We do hope you will recommend their service to friends and family in the future. Thank you again for choosing Robert Luff & Co - All the team @ our Lancing Branch

5/5

Trustpilot

“BIG PHIL”, Brighton’s go-to estate agent

Estate agents are, generally, not the most popular people.

Christopher · 23 November 2024

Agent replied · 5 June 2026

Thank you so much for your fantastic 5-star review, Chris and Aileen! We’re absolutely delighted to hear that Phil, or “Big Phil” as he’s now proudly known!, was able to support you so effectively throughout your sale. Your kind words about his professionalism, patience, and no-nonsense approach really capture what we value most in our service. Wishing you both all the very best in your next chapter, and thank you again for choosing Robert Luff & Co, we hope you'll recommend our services to friends and family in the future. The Robert Luff & Co Hove Team

5/5

Google

We were very happy with Natalie who dealt with the sale of our house when we market it with Robert Luff Estate agents Lancing Branch. Very professional and helpful. Went out of her way to keep us up-to-date with the sale.

Mike · 16 November 2024

5/5

Google

I have had a very good experience buying a property with Robert Luff Lancing, James and Jordan have been helpful and quick to respond to emails and phone requests, even through the COVID-19 restrictions. I would recommend this estate agency and would use again if the need arose.PositiveResponsiveness, Quality, Professionalism, Value

Pat · 12 June 2021

Agent replied · 11 June 2024

Thank you for your kind words Pat. We were very pleased to help you get moving and find you a new home. Thank you for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team

5/5

Google

Hey, Robert Luff truly listened and understood the type of property I was looking for ..... and when found they immediately notified me and with their expert knowledge assisted the `agreement for sale` negotiation to be completed within c.24 hours. Brilliant estate agents.PositiveProfessionalism

Ronald · 12 June 2022

Agent replied · 11 June 2024

Thank you for choosing Robert Luff & Co. and for taking the time to write such a kind review. We are delighted to hear that you found our team listened and understood the type of property you were looking for, and that we were able to assist with the agreement for sale negotiation. It was our pleasure to work with you and we hope you will recommend us to your friends and family in the future. Wishing you all the best in your new home!

5/5

Google

The Lancing team has been superb throughout the whole process. In particular, Natalie has made everything less stressful and we always felt safe that we could trust her judgement if anything came up that we were unsure of. Brilliant service. Thank you!

David · 12 June 2022

Agent replied · 11 June 2024

Thank you for choosing to work with Robert Luff & Co, David. We're glad that Natalie and the rest of our team have been able to provide you with the support you need throughout this process. We appreciate your trust in us and are happy to have been able to help you through this. Thank you for choosing us!

5/5

Trustpilot

Great Sales Team

Great Sales team in Worthing !

Consumer · 13 November 2024

Agent replied · 5 June 2026

Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had such a positive experience with our Worthing Sales team. Luke, Jade, and the rest of the team will be so pleased to know their hard work made a real difference in helping you achieve your sale. It was a pleasure supporting you throughout the process, and we hope you'll recommend our services to friends and family in the future. The Robert Luff & Co Worthing Team

5/5

Google

This team are outstanding. I was purchasing the property and they were so helpful from start to finish. They were always willing to help and made the process far less stressful than it could have been. If I ever sell this property, I will be sure to use this company.PositiveResponsiveness, Quality, Professionalism

T · 12 June 2020

Agent replied · 11 June 2024

Thank you very much for the fantastic review! We were pleased to be able to help you find your new home, thank you for choosing Robert Luff & Co. Be sure to contact us if you ever decide to sell, we'll be happy to assist you. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team

4/5

Google

A professional and highly supportive agent - very good on the small details that need sorting.

Mark · 13 March 2024

Agent replied · 11 June 2024

Thank you very much for the fantastic review Mark. We are pleased to have been of assistance, thank you again for choosing Robert Luff & Co.

5/5

Google

I would use James and the whole team at Robert Luff again. Great service and professionalism. Experienced and sensitive to the whole house selling experience.

Roisin · 12 June 2023

Agent replied · 11 June 2024

Thank you for your kind words, Roisin. I'm glad to hear that you enjoyed working with James and the rest of our team at Robert Luff & Co Lancing Branch. We strive to provide the best possible service and professionalism to all our clients, and it's great to know that we were able to do so in your case. Thank you again for choosing us, and we hope that you'll come back to us when selling or buying a property in the future.

5/5

Trustpilot

Amazing

Amazing - really happy.

Stephen · 1 September 2024

Agent replied · 5 June 2026

Thank you for the 5 Star Review Stephen!

5/5

Trustpilot

Absolutely Amazing Service!

Matt · 28 August 2024

Agent replied · 5 June 2026

Thank you so much for your fantastic review Matt. We’re absolutely thrilled to hear that you had such a positive experience with David and the team at our Goring branch. Buying a property can be a rollercoaster at times, so it's great to know David's support and communication helped make the process smoother for you. We’ll be sure to pass on your kind words. Wishing you all the best as you settle into your new home, and thank you again for recommending us.

5/5

Google

We purchased our first home recently through Robert Luff. We found them very easy to contact even during the Covid lockdown. They were friendly, professional and helpful which made our first time purchase a lot easier. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism

Charlotte · 25 August 2020

Agent replied · 11 June 2024

Thank you for the great review Charlotte! A stressful process, during a particularly stressful period with Covid. We are glad to have been of assistance to you purchasing your first home! We hope you have settled in and thank you again for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team

5/5

Google

Wonderful, friendly, helpful and focussed estate agents that helped with our sale and purchase run as quickly and as smoothly as possible. Thanks in particular to Natalie and James.

Dale · 12 June 2022

Agent replied · 11 June 2024

Thank you for your kind words about our team at Robert Luff & Co. Natalie and James will be thrilled to hear that they were able to help make your sale and purchase as smooth as possible. We're grateful to have them on our team and we appreciate you taking the time to write this review. If there is anything we can do for you in the future, please don't hesitate to let us know. We hope you'll consider Robert Luff & Co when you're next in need of an estate agent.

5/5

Google

I thoroughly recommed Robert Luff to you. They are professional ,respectful and friendly and do what they say they will. As well as finding a buyer they followed up on all aspects of the sale. Thankyou Leigh and James.

Wendy · 12 June 2020

Agent replied · 11 June 2024

You are very welcome Wendy - it was a pleasure to assist you with your home sale. Thank you for the very kind words in your review. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team

5/5

Google

Had a great experience using this estate agent. The young man that helped us was polite and very knowledgable. He will go far I’m sure!! Best wishes to Jordon in the future. From Simon Cole and Debbie Bell

Debbie · 12 June 2020

Agent replied · 11 June 2024

Thank you for the lovely review Debbie. We were very pleased to help you get moving and find you a new home. Thank you for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team

5/5

Google

Amazing service throughout. Would recommend 👍🙌 …

Louise · 12 February 2024

Agent replied · 11 June 2024

Thank you very much for the fantastic review Louise! We do hope you'll recommend us to family and friends and of course we are here should you require our services in the future. The Robert Luff & Co Lancing Team.

5/5

Google

Robert luff sold our property for us to lovely buyers very quick and found us a forever home shortly after. Great service would highly reccomend.PositiveQuality, Professionalism

Shannon · 12 June 2022

Agent replied · 11 June 2024

Thank you for choosing Robert Luff & Co to sell your property Shannon. We're glad that we were able to find you a new home so quickly and that you were pleased with our service. We appreciate your kind words and recommendation, and we hope you'll choose us again if you ever need estate agency services in the future. Thank you!

5/5

Google

Staff very friendly and extremely helpful. Very approachable, felt very comfortable asking awkward questions which were answered and dealt with professionally and in confidence.

Maureen · 12 June 2022

Agent replied · 11 June 2024

Thank you for your kind words, Maureen. We're so happy to hear that you had a positive experience with our team and they were able to answer all of your questions. We pride ourselves on being approachable and always keeping our clients' best interests in mind. We hope you'll recommend our services to friends and family in the future. Thank you again for choosing Robert Luff & Co

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Robert Luff and Co's Google reviews

Questions about Robert Luff and Co West Sussex

How many reviews does Robert Luff and Co West Sussex have?

Robert Luff and Co's West Sussex office has 116 reviews across two platforms: 92 on Google, 24 on Trustpilot (across the whole business).

What is Robert Luff and Co West Sussex's rating?

Robert Luff and Co West Sussex is rated 4.5 out of 5 across all 116 reviews, and 4.8 out of 5 on Google from 92 reviews.

Where is Robert Luff and Co's West Sussex office?

Robert Luff and Co West Sussex, 5-7 South Street, Lancing, West Sussex, BN15 8AP.

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