5/5
GoogleGot our key off Callum today for our new home, really professional handover, lovely friendly guy and he gave us a welcome box which I thought was a lovely touch! Thankyou for all your help!
Trusted Agent profile · West Sussex
Robert Luff and Co West Sussex reviews
★★★★★
116 reviews across 2 platforms
5-7 South Street, Lancing, West Sussex, BN15 8AP
Robert Luff and Co's office in West Sussex, at 5-7 South Street, is rated 4.5 out of 5 across 116 reviews on two platforms, including 92 Google reviews rated 4.8.
Reviews
Every review we hold for the West Sussex office, from every platform, shown as written. First names only.
Google5/5
GoogleAttended a viewing with Callum. Very polite, friendly and extremely helpful estate agent
Agent replied · 27 December 2025
Thank you for taking the time to leave us such a lovely review Justine. All the best with your property search.
5/5
GoogleGreat service from the team at Robert Luff, Lancing. Particular thanks to Dom, Natalie and James who couldn’t have been more helpful despite us all living and working in the most challenging times! Thanks guys, really appreciate it.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 11 June 2024
Thank you for the fantastic review Kathryn, we so pleased to have been able to assist you through the difficult process. We do hope you will recommend our service to friends and family in the future. Thank you again for choosing Robert Luff & Co All the Team @ our Lancing Branch
5/5
GoogleAbsolutely fantastic from start to finish they go above and beyond to help definitely highly recommend thanks to james natalie and callum
Agent replied · 12 November 2025
Thank you for taking the time to leave the Lancing Team such a positive review Mike, thank you for choosing our services. We do hope you'll recommend us to friends and family in the future.
5/5
GoogleWe’ve been working with the team at Robert Luff for some time now. Our first purchase fell through but this wasn’t our fault and they helped us find a fantastic replacement property for our first home. We exchanged contracts yesterday and couldn’t be more grateful to Natalie & Dom for all their help! *Updated to add:* We’ve now sold our property through Robert Luff as well and the team been absolutely faultless!
Agent replied · 11 June 2024
Thank you so much for taking the time to share your positive experience with Robert Luff! We're thrilled to hear that our team was able to assist you in finding a fantastic replacement property for your first home, even after the initial purchase fell through. The team are dedicated to providing exceptional service, and we're delighted that they were able to help you throughout the process. Moreover, we extend our heartfelt congratulations on exchanging contracts for your new home! Thank you once again for choosing Robert Luff & Co. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help! The Lancing Team @ Robert Luff & Co
1/5
TrustpilotAwful, awful company.
An extremely poor experience from start to finish. Robert Luff & Co appears to enable negligent and nefarious landlords rather than hold them accountable.
4/5
GoogleNatalie was great. The whole process was very protracted, due to various legal obstacles, but Natalie was indefatigable and always most reliable and clear in her dealings. Many thanks!
Agent replied · 11 June 2024
Thank you, Jane, for your kind words. Natalie is a valuable member of our team and we are grateful to have her on board. We appreciate your patience throughout the process and are glad to hear that it has finally come to a successful resolution. Thank you for choosing Robert Luff & Co Lancing
5/5
GoogleInstructed Robert Luff & Co to sell our family home, couldn't fault them at all, James was across all aspects of the sale the whole time, continually chasing everyone on the chain to make sure we knew where we were. Highly recommended
Agent replied · 11 June 2024
Thank you very much for the very kind words Richard. It was a pleasure for the Lancing Team to assist you through your move. Thank you again for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team
5/5
GoogleHad a great experience selling our property through Robert Luff and Lee and the team were always on hand to deal with any concerns etc and keeping us in the loop. Professional and courteous, we would highly recommend them.
Agent replied · 11 June 2024
Thank you for the fantastic review Lorraine, it was a pleasure for the team to assist you in your move. Thank you again for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team
2/5
TrustpilotPersonally wish I had avoided...
Personally wish I had avoided...awful communications from them and make sure you read any contract FULLY as they certainly don't tell you everything you will be signing but certainly will hold you to it.
5/5
GoogleJames was very professional and answered any questions immediately he was always helpful when needed . Managed to get more than than the asking price too ! A much better experience than l expected .PositiveResponsiveness, Professionalism
Agent replied · 11 June 2024
Thank you for the kind words Barry! Glad to have helped you get your property sold. Thank you for choosing Robert Luff & Co, we'll be pleased to help with anything in future. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team
5/5
GoogleJames was good to deal with, quick to respond to queries, positive and realistic in his advice relating to selling a property during lockdown. Everything was handled smoothly and efficiently. We would use them again.PositiveResponsiveness, Professionalism
Agent replied · 11 June 2024
Thank you for the great review Vince, we are very pleased to hear you will come back to Robert Luff & Co in the future. Glad to have helped you find this new home, we hope you are fully settled in now. Thank you for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team
5/5
GoogleRobert Luff are excellent Estate Agents. James Brown and his team were very professional dealing with our sale and purchase. James kept us well informed chasing all involved to get us to completion. Thank you.
Agent replied · 11 June 2024
Thank you for the lovely feedback Shirley. It was a pleasure to assist you with both your sale and your purchase, thank you for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team
5/5
GoogleExcellent service from providing initial discussions to completion of sale James kept in regular contact, giving updates when necessary. I would highly recommend them
Agent replied · 11 June 2024
Thank you for your review, Trudie. We're glad to hear that you had a positive experience working with James and our team at Robert Luff Co Lancing. We appreciate your recommendation and hope you'll come to us again when you're in need of estate agency services. Thank you again for choosing Robert Luff & Co
5/5
GoogleLee was excellent from start to finish, really responsive and kept on top of everyone else - would have been a fairly painful process without him so his help and service is appreciated massively!
Agent replied · 11 June 2024
Thank you for the great review! It's fair to say it can be a painful process moving but we are glad we made it as stress free as possible for you. Thank you again for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team
1/5
TrustpilotNot to be trusted
Never responds to any complaints. Properties are always a mess and they will rip you off. Keep a close eye on your deposit. They aim to claim that too. Remember the Property Ombudsman will always help
Agent replied · 5 June 2026
Thank you for taking the time to share your feedback Pierro - we’re really sorry to hear that you’ve had a disappointing experience. We take concerns like yours seriously. Our aim is always to maintain properties to a good standard and ensure our clients and tenants are treated fairly and respectfully throughout. If you feel this hasn’t been the case, we would genuinely like the opportunity to look into the matter further and resolve any outstanding issues. Please feel free to get in touch directly with our management team so we can understand what happened and see how we can put things right. Kind regards, The Robert Luff & Co Lettings Team
5/5
GoogleWe purchased our new property through Robert Luff: I wish we had used them to sell. Dave King in the Goring branch is fantastic. I never leave reviews but can honestly say that he tells it as it is. There's no typical estate agent jargon. I felt more confident in Dave as the agent that I was buying from than the agent we sold through. My recommendation to anyone, sell through the Goring branch using Dave. He's professional, friendly and knowledgeable. More so than the other Worthing agent that we used to sell!!!
Agent replied · 11 June 2024
Thank you very much for the fantastic review and choosing Robert Luff & Co Goring Branch. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Goring Team
5/5
TrustpilotThankyou Callum
Thankyou Callum for sorting out the issue today. Superstar 👍
Agent replied · 25 December 2025
Thank you for you fantastic 5 Star Review of Callum's service Matthew. We do hope you'll reach out if you require any further assistance and continue to recommend our services.
5/5
GoogleMassive thank you to James and the team for having me for my work experience. Thoroughly enjoyed myself and was a brilliant experience for me. Thanks again, Toby
Agent replied · 11 June 2024
Thanks for the very kind words Toby! Enjoying the experience of moving is a massive plus (most say it's the most stressful thing they have done!) so we are pleased to have made the experience a welcome one for you. Thank you for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team
1/5
TrustpilotNot very helpful at all
Not very helpful at all. Spoke to one of their mortgage advisors who said will email the forms I need to submit for them to review as we are interested in one of their properties, no email received. It’s been 5 days now. No callback whatsoever.
Agent replied · 5 June 2026
Thank you for taking the time to leave us a review, and we’re really sorry to hear about your recent experience. This is certainly not the level of service we aim to provide, and we completely understand how frustrating it must be to feel ignored, especially when you're trying to move forward with a property you're interested in. Thank you again for your feedback, it helps us improve, your comments have been taken on board and will be passed onto our Management Team.
5/5
GoogleGreat service from James in the selling of our property, very helpful and friendly. Would highly recommend.
Agent replied · 16 April 2026
Thank you very much for the 5 star review and the future recommendations!
5/5
GoogleNatalie and all of the team were excellent from start to finish for the probate sale of a flat. They had great local knowledge of the area meaning they were able to provide a personal service. Communication was professional throughout and they worked hard to get the best price for us. They made it as easy as possible - Emma HowellPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 11 June 2024
Thank you for choosing Robert Luff & Co. Emma, and for taking the time to write such a kind review. We are delighted to have been able to help you through the probate sale process, and we appreciate your positive words about our team's communication and hard work. We hope you will recommend us to others. Thank you again!
5/5
GoogleGreat service, friendly, honest and informative. Highly recommend Natalie and team.
5/5
GoogleExcellent friendly and helpful service from James Brown and his team. Did a great deal to help as I'm not in the area.Highly recommended.
Agent replied · 11 June 2024
Thank you for the great review. We were very pleased to help you with your property sale. Thank you for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Robert Luff and Co West Sussex
How many reviews does Robert Luff and Co West Sussex have?
Robert Luff and Co's West Sussex office has 116 reviews across two platforms: 92 on Google, 24 on Trustpilot (across the whole business).
What is Robert Luff and Co West Sussex's rating?
Robert Luff and Co West Sussex is rated 4.5 out of 5 across all 116 reviews, and 4.8 out of 5 on Google from 92 reviews.
Where is Robert Luff and Co's West Sussex office?
Robert Luff and Co West Sussex, 5-7 South Street, Lancing, West Sussex, BN15 8AP.
