Trusted Agent profile · West Sussex
★★★★★
116 reviews across 2 platforms
5-7 South Street, Lancing, West Sussex, BN15 8AP
Robert Luff and Co's office in West Sussex, at 5-7 South Street, is rated 4.5 out of 5 across 116 reviews on two platforms, including 92 Google reviews rated 4.8.
Every review we hold for the West Sussex office, from every platform, shown as written. First names only.
1/5
GoogleNatalie dealt with the sale of our house in Shoreham, She came round for an introduction and valuation, she was very attentive and professional, we agreed for her to sell our house and we signed the agency forms, this is when it all changed …
Dear Russell and Jane, Thank you for taking the time to share your feedback. We’re genuinely sorry to … More
2/5
GooglePersonally wish I had avoided...awful communications from them and make sure you read any contract FULLY as they certainly don't tell you everything you will be signing but certainly will hold you to it.
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that your experience did not meet expectations. Clear communication and transparency are very important to us, so it’s disappointing to learn that you felt let down in these areas. We always encourage clients to ask questions at any stage, and we aim to explain all terms and agreements fully before anything is signed. That said, we recognise that we can always improve, and your comments will be taken on board. If you would be willing to discuss your concerns in more detail, we would welcome the opportunity to better understand what happened and see if there is anything we can do to address the situation. Please feel free to contact us directly.
5/5
GoogleHad a great experience with Robert Luff. Callum showed us around on a recent viewing in Shoreham, was very knowledgable and a pleasure to deal with through from initial contact to follow up calls.
Thank you so much for your kind 5-star review Hannah, We’re delighted to hear you had a great experience with Robert Luff & Co. It's wonderful to know that Callum's knowledge, professionalism, and follow-up made a positive impression from start to finish. We’ll be sure to pass on your feedback to Callum and the team. Thank you again for taking the time to share your experience, we really appreciate it and hope to assist you again in the future.
5/5
GoogleJames Brown and his team were fantastic from start to finish. Excellent appraisal of our property, realistic valuation, excellent marketing and then a great volume of viewings followed. They sold our property in under 4 weeks and then ensured the rest of the process was made as smooth as possible. Regular communication through out, incredibly responsive when I contacted them, very much recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for choosing to work with Robert Luff & Co, Brian. We're thrilled that James and his team were able to deliver such great results for you. Selling a home can be stressful, but it's our goal to make the process as smooth as possible for our clients. I'm glad to hear that we were able to do that for you. Thank you for the kind words and recommendation, we hope you'll choose us again if you ever need our services in the future.
5/5
GoogleRobert Luff sold my house for £50K more than a rival firm wanted to market it for. How? This fantastic team of lovely professional people did everything right. They understood that location was my home's best asset and included drone footage for free to show off the lovely surroundings. The photographer took great pictures and the property's details were written clearly and correctly. For me, more important than any of that was knowing that I was dealing with decent people. James, Natalie and Rob are efficient, caring people who were made the whole experience of buying and selling as painless as possible. I was lucky enough to buy my new home via Robert Luff too. And when the buyer of my previous property needed to sell her home she also chose Robert Luff, which simplified and sped up the process. I recommend Robert Luff highly, particularly after being put off by a pushy estate agent previously.
Thank you so much for your incredible review Karen. We’re thrilled to hear that you had such a positive experience with our team and that we were able to achieve such a fantastic result for you. It’s wonderful to know that our approach, from the drone footage to the photography and clear property details, made a difference. We’re especially pleased that you found working with James, Natalie, and Rob to be a supportive and stress-free experience. Knowing that our efforts helped make your buying and selling journey as smooth as possible means a lot to us. If you ever need anything in the future, we’re always here to help. Kind regards The Robert Luff & Co Team
5/5
GoogleJames Brown, Natalie Standing & team of Robert Luff & Co, Lancing were superb in helping me secure my new home. I couldn't recommend them highly enough & if only I'd known how good they were before I sold my house in Shoreham via another firm of Estate Agents, I would have used them without any hesitation.PositiveResponsiveness, Quality, Professionalism
Thank you for your kind words, Andy. We're delighted to have been of assistance in finding your new home and appreciate the high praise. James, Natalie and the team work hard to deliver excellent service and it's great to see that reflected in your review. Thank you for choosing Robert Luff & Co and we hope you'll recommend us to others in the future.
5/5
GoogleNatalie, James and the team at Robert Luff & Co in Lancing were amazing from start to finish with the sale of our family home. I am a landlord and have dealt with estate agents for a very long time and these are by far the best I have come across in a very long time. Highly recommend them.PositiveProfessionalism
Thank you for taking the time to write such a glowing review of Natalie, James and the team at our Lancing branch, Paula. We're so happy to hear that you had such a positive experience working with them! If you ever need help finding another property or have any questions about your sale, please don't hesitate to reach out to them or any of us here at Robert Luff & Co. We would be more than happy to assist you. Thank you again for choosing Robert Luff & Co and your kind words.
5/5
GoogleRobert Luff is a very friendly estate agent and I'm always very relaxed when I enter their office or deal with their staff. Sheridan Carpenter is my point of contact and she really listens to my requirements and gets back to me promptly. She also talks through my requirements with enough depth that I know she's listening and very engaged with me as a client of Robert Luff.
Thanks for the great review Leo! We are so pleased to have helped make your move as stress free as possible. Thank you again for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team
5/5
GoogleThe Team at Robert Luff were very supportive throughout the process of purchasing our first home. In particular James and Natalie, who were very professional and really helpful with our queries. We would definitely recommend the Team at Robert Luff!
Thank you so much for your wonderful review Lizzie! We're thrilled to hear that James and Natalie provided you with such supportive and professional assistance during the purchase of your first home. Your recommendation means a lot to us, and we're grateful for the opportunity to be part of such an important milestone in your life. Should you need any further assistance or have any questions in the future, please don't hesitate to contact us. Thank you again for choosing Robert Luff & Co Lancing.
5/5
GoogleI employed Robert Luff and Co to sell my property in Lancing and found Let them to be friendly, helpful, very efficient and would not hesitate to use them again. I would like to give a huge shout out to Natalie for of her help pushing my sale through, she was very professional. Thank you Natalie.
5/5
TrustpilotHighly recommend using the Lancing Branch!
The team at the Lancing Branch were extraordinary through every stage of my sale and purchase!!
Thank you so much for your fantastic 5-star review, Leanne! We’re absolutely thrilled to hear how happy you were with the service from our Lancing team. It’s great to hear that their support, communication, and care made such a difference during what we know can be a really challenging time. We pride ourselves on ensuring our clients feel guided and looked after every step of the way. It was our pleasure helping you find the perfect property, and we’re so glad we could take some of the stress off your shoulders. We do hope you’ll recommend our services to friends and family in the future. The Robert Luff & Co Lancing Team
5/5
GoogleRobert luff lancing very professional from start to finish. Fantastic friendly communication and great people to work with. Look forward to using you again to sell my next house. Thanks
Thank you very much for your kind 5-star review. We’re delighted to hear that you found the Lancing team at Robert Luff & Co professional from start to finish, with friendly communication throughout. It’s always our aim to make the process as smooth and positive as possible, so your feedback is greatly appreciated. We look forward to working with you again when the time comes to sell your next home. Thank you once again for choosing Robert Luff & Co
5/5
GoogleEros was very helpful, answered any questions I had and if he didn't know the answer he would find it out for me. He was well mannered and patient and provided an excellent service. Overall, my experience with Robert luff was outstanding. Thanks
Thank you so much for taking the time to leave such a positive review Trudy! We're thrilled to hear that Eros provided you with excellent service and went the extra mile to address your questions. It's fantastic to know that his patience and well-mannered approach made such a positive impact on your experience. We're incredibly proud to have played a part in making your overall experience with Robert Luff & Co outstanding. Your satisfaction is our top priority, and it's heartwarming to receive such positive feedback. We do hope you’ll recommend our services to friends and family in the future. Thank you for choosing Robert Luff & Co
5/5
GoogleAbsolute pleasure to deal with Natalie and James when purchasing a property. Natalie was always so bubbly, encouraging without being forceful or pushy and genuinely excited for our new adventure. Thank you for everything! Highly recommend!
Thank you for your fantastic 5 star review Beth! It's wonderful to hear that Natalie and James made your property purchase journey such a positive experience and we're grateful for the opportunity to be part of your new adventure. Should you need anything else or have any questions in the future, don't hesitate to reach out. We're here to help. Thank you again for choosing Robert Luff & Co
5/5
GoogleThe team at Lancing are incredible! Really attentive at every step of the process. Can’t thank Rob, Natalie and James enough for their professionalism, patience and expertise. Highly recommend Robert Luff at Lancing
Thank you so much for your fantastic review Donna! We're thrilled to hear that our team, including Rob, Natalie, and James, provided you with such attentive and professional service throughout the process, we're grateful for the opportunity to assist you. If you ever need anything in the future, please don't hesitate to reach out. Thank you again for choosing Robert Luff & Co.
5/5
TrustpilotHarvey Bliss X
Hi, so I would just like to say a big shout out to Harvey Bliss.
5/5
TrustpilotJust a note to say ''Thank you'' to…
Just a note to say ''Thank you'' to Jade Clapham at Robert Luff Worthing Branch who dealt with the sale of our property and was very understanding, helpful and tactful when it came to some tricky negotiating beyond 5pm! Simon & Andy
Thank you so much for your wonderful 5-star review, Simon and Andy. We’re delighted to hear that Jade was able to support you so well throughout the sale, especially during those tricky later negotiations! She truly goes the extra mile to help our clients feel understood and well taken care of. We’ll be sure to pass on your kind words to Jade. We do hope you’ll recommend our service to friends and family in the future. Wishing you both all the very best, The Robert Luff & Co Worthing Team
5/5
TrustpilotGood service from Robert Luff
We were working with Phil Bennett at Robert Luff to make an offer on a property in Hove. He did a great job of answering questions promptly, dealing with prolonged negotiations over the price and generally being very easy to deal with. Thanks!
Thank you so much for your fantastic feedback. We’re really pleased to hear you had a positive experience working with Phil during your property search in Hove. Negotiations can sometimes take time, so it’s great to hear Phil’s responsiveness and support made the process that bit easier for you. Thank you again for your kind words, we do hope you’ll recommend us to friends and family in the future. The Robert Luff & Co Hove Team
3/5
GoogleWe used Rob from Robert luff to sell our home. From the very start it was problematic, we had an extremely demanding buyer who wanted to create issues at every given opportunity. Despite buying the property off market we were constantly …
Thank you for taking the time to share your feedback, Georgia. We're truly sorry to hear that your experience with us didn’t meet expectations. … More
5/5
GoogleI called Robert luff looking for my first house, I spoke to Callum over the phone who was very helpful, polite and made my life a lot easier
5/5
GoogleAll dealing with Robert Luff staff have been friendly and helpful. Their speed of response to any questions or concerns I raised has been impressive.
That's great to hear Chris. Thank you for taking the time to leave us such a lovely review. We do hope you'll return should you need our services again in the future.
1/5
TrustpilotUnprofessional Agency
I am writing this disappointing feedback, maybe the agency will be more careful in the future about their agents when they send them to meet potential customers for viewings. Before the New Year, I found a propwrty for rent that looked spectacularly beautiful, with a pool, garage, good location, etc. Of course, at the market price. The description of the house mentioned "RECENTLY REDESIGNED". We applied for a viewing, but no one contacted us for 2 days, so we called the agency and arranged the viewing for January 7th. On the day of the viewing, someone from the agency called us to confirm the meeting once again and we were told that we would meet their manager at the property. We arrived at the street with the property and there was the first shock seeing that it was an unpaved and full of potholes access road. One of our cars is an Mercedes A45s AMG Sport, a low car. It was the ideal house, we could get over that because it was not the car I drive every day. We arrived 5 minutes early, the agent was almost 10 minutes late after the scheduled time. We were parked in the driveway waiting. Finally the manager appears and walks past us very quickly without making any contact or at least acknowledge our presence. Again, another red flag, when you try to rent a property for over £3000/month. We got out of the car and heading towards him, we looked at each other (my husband and I) because we didn't know what was happening. We didn't receive any welcome, he didn't apologize for being late, nothing! The manager was struggling to find the right key to unlock the door and with his back to us, he greeted us. Lacking manners and politeness, he finally invited us inside. During all this time, we could see that the gutters of the house (on the street) were loose in places and it was very clear how rainwater was seeping into the walls because they were damp and green, inside there was a very old smell of mould (if you know the smell of old books), walls full of mold, unpainted, the windows of the conservatory were fogged up between the two glasses, the backyard with the pool seemed effectively abandoned, unkempt. After these images, it made no sense to continue viewing and we told the manager that it was not “RECENTLY REDECORATED” at all and that that house was clearly not ready for rent. Of course, having no arguments, he told us that he would contact us the same day to show us other properties he has in his portfolio. Something that has never happened. We were not contacted, we did not receive any email, we did not receive any excuse that that house did not look anything like the pictures and that it did not look “RECENTLY REDECORATED”.
3/5
TrustpilotGreat service, poor communication
Managed to get a viewing the same day I called which was great. I was told I'd be sent an application form but didn't receive one. After calling back the next day to chase the missing forms, I was told specific representatives allocated to the property would call me back. After no response for 2 hrs I called back where I was told I only get a form if the LL agrees to my req for application. I will update my review as I go through this process but so far the communication hasn't been great.
Thank you for taking the time to leave us a review, and we really appreciate your honest feedback. We’re glad to hear we were able to arrange a same-day viewing for you, but we're sorry the communication afterwards didn’t meet your expectations. We completely understand how frustrating it can be when you're left waiting for updates, and we apologise for any confusion around the application process. Our team aims to provide clear and timely communication at every stage, and your comments will certainly be shared internally so we can continue to improve. If there’s anything we can do to assist you further, please don’t hesitate to contact us directly, we’re here to help and hope to turn your experience into a more positive one moving forward.
5/5
GoogleNatalie, James and the whole Lancing team from Robert Luff & Co have really been a great support in our buying and selling endeavours. The professionalism, the responsiveness and just the good spirits of the team really helped every step of the way. Selling a house is stressful but thanks to the team we were able to do everything really well and efficiently in next to no time, same for buying. We really recommend them.
Thank you very much for the kind review Camille we are so pleased to have helped you through your move. We will pass on your comments to James, Natalie and the Lancing Team. Thank you again for choosing Robert Luff & Co. We wish you every happiness in your new home. If you haven’t already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for new home owners. The Robert Luff & Co Hove Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Robert Luff and Co's West Sussex office has 116 reviews across two platforms: 92 on Google, 24 on Trustpilot (across the whole business).
Robert Luff and Co West Sussex is rated 4.5 out of 5 across all 116 reviews, and 4.8 out of 5 on Google from 92 reviews.
Robert Luff and Co West Sussex, 5-7 South Street, Lancing, West Sussex, BN15 8AP.
