Every review we hold for the West Sussex office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional, competant and got the results we wanted.
We sold three houses through David King @ Robert Luff, who acted as our sole agent. Initially we had them on the market with another firm of agents, who came up with nothing. David took over and quickly arranged viewings, managed the processes with a high degree of professionalism, stayed in regular contact, managed all parties' expectations, and was very helpful when we had the typical problems everyone encounters when selling, along with some not so typical ones. I can definitely recommend David, he did a great job for us.
Keith · 11 August 2025
Agent replied · 25 December 2025
Thank you so much for your wonderful review and for trusting us with the sale of not just one, but three of your properties, that really means a lot. We’re so pleased to hear that David was able to turn things around quickly and guide you through each sale with professionalism, clear communication, and care. Selling multiple homes can be quite a journey, and we’re delighted that David made the process as smooth and successful as possible. Your recommendation is greatly appreciated, and we’ll be sure to share your kind words with him and the rest of the team. Wishing you all the very best for the future and we do hope you'll continue to recommend our services to others.
★★★★★ 5/5
GoogleCallus was exceptional when showing me around a property. Not only did he know the answers to all my questions, which he usually answered before I could ask, he also made the viewing very easy and not stressful. I would 100% recommend using Robert luff and will be using them once I need to sell.
Lee · 3 September 2025
Agent replied · 10 September 2025
Thank you so much for your fantastic 5 star review. We’re thrilled to hear that Callum made your viewing experience smooth, informative, and stress free. His knowledge and proactive approach are a real credit to our Lancing team. … More
★★★★★ 5/5
TrustpilotGreat
On initial valuation the team were extremely kind and passionate about our house. They listened to everything we had improved and made sure to emphasise this on viewings. It was refreshing to have an agency so dedicated and knowledgeable about a property they are selling. Due to failed onward purchases etc it took a bit longer to sell, they never gave up and even helped us find an amazing property. If you are looking to sell I would recommend them, they are all very knowledgeable in their field and when viewings take place I would recommend Jane to hold them as she could sell sand to the desert! They are great and once we have finished renovating our new home we will have them back to value just in case we fancy another go around. Thank you so much to Luke, Harvey, Jane, Jade, Dom, Max, Jack and all of the team who stuck with us!
Miss · 29 September 2024
Agent replied · 5 June 2026
Thank you so much for your lovely review Laura.
We’re absolutely delighted to hear how well supported you felt throughout your journey with us, it truly means a lot to the whole team. It was a pleasure to help showcase your beautiful home and stick with you through the ups and downs. We’re so pleased we could also help you find your next property and that Jane’s viewing magic made such a great impression, she’ll be thrilled to hear your feedback!
We wish you all the best with your renovations and would be honoured to help again if and when the time comes. Thank you again for your trust and kind words!
The Robert Luff & Co Worthing Team
★★★★★ 5/5
GoogleWe had to sell my mums park in lancing as she went into a home, from the start Natalie and the team couldn't do enough for us. Once we had the property was ready for valuation Natalie came and gave us a fair guide price. We ran everything …
Keith · 16 September 2025
Agent replied · 10 September 2025
Thank you so much for taking the time to leave such a thoughtful 5-star review Keith. We’re so pleased to hear that Natalie and the team were able to support you and your Mum through the whole process with care, clear communication, and … More
★★★★★ 5/5
GoogleI had a few valuations and chose Robert Luff to sell my property based on the in-person interaction and I definitely believe I chose well with Robert Luff.
From start to finish, Natalie was helpful and supportive, and managed to get an …
Georgina · 16 September 2025
Agent replied · 10 September 2025
Thank you so much for your thoughtful review Georgina. We’re so pleased you chose Robert Luff & Co and that Natalie was able to support you throughout what turned out to be a challenging process. It’s wonderful to hear she was there every … More
★★★★★ 5/5
GoogleA big thank you to Callum for showing us around and answering all our questions. He is a very helpful and polite estate agent and made us feel at ease, would definately recommend Callum & Natalie at Robert Luff, Lancing.
Steve & Lyn
Lyn · 11 August 2025
Agent replied · 12 November 2025
Thank you for taking the time to leave us a fantastic 5 star review. We’re delighted to hear that Callum made you feel at ease during your viewing and that you found him so helpful and polite. It’s also wonderful to see Natalie recognised … More
★★★★★ 5/5
GoogleMy partner and I just bought our first home. Everything was really smooth sailing with the help from Natalie Standing at Robert Luff & co. She was very reassuring and helpful for first time buyers with regular check ins and replied to all our emails very quickly. Highly recommend!
Emma · 26 April 2025
Agent replied · 12 November 2025
Thank you so much for your lovely review, Emma!
Huge congratulations to you and your partner on buying your first home, such an … More
★★★★★ 1/5
TrustpilotRobert Luff have to be the worse…
Robert Luff have to be the worse company that I’ve ever dealt with. I telephoned them about a property advertised to let in Tarring and spoke with the lettings manager. I was told that a couple of people had been seen by the owners but no decision had been made about their suitability for the property. I asked to be kept updated. After a couple of days I again contacted the agents and asked to speak with the lettings manager, as he was the only person who was dealing with the property in question. I was told that he would call me back in an hour as he was out of the office. No call back. Over the course of the following 5 days I phoned them 3 more times and was told that he was either on another call or in a meeting. 2 weeks later I still have not been called back. I emailed the company director to complain 7 days ago and have not received any response from him either. An annoyingly, unprofessional and disrespectful company.
Steve · 14 October 2025
Agent replied · 25 December 2025
We’re very sorry to hear about your experience and the frustration it’s caused. This certainly isn’t the level of service we aim to provide, and we completely understand how disappointing it must have been not to receive the updates and communication you were expecting. We take your feedback seriously and will be looking into what went wrong.
Thank you for bringing this to our attention , we genuinely appreciate the chance to improve our service.
★★★★★ 5/5
GoogleCallum was really friendly and helpful when I went into branch thank you
Abbie · 16 March 2026
Agent replied · 16 April 2026
That's great to hear, thank you Abbie. We're so pleased to hear your received a 5 Star service from our Lancing Team. We'll pass your kind words onto Callum.
★★★★★ 5/5
GoogleHaving just completed on a property, I would highly recommend Robert Luff estate agency. Natalie and Callum did an excellent job. Throughout the whole process they went above and beyond to support me, always finding time to allow viewing at very little notice. Very honest and knowledgable regarding property, area, aminities. Natalie and Callum in Lancing office are a credit to the agency. Many thanks to them both.
Mandy · 14 January 2026
Agent replied · 16 April 2026
Thank you so much for your fantastic 5-star review and recommendation.
We’re thrilled to hear that your experience with Robert Luff & Co was such a positive one, and congratulations on completing on your property! Natalie and Callum will be delighted to know their efforts made a real difference. Providing honest advice, local knowledge, and being flexible with viewings are things we take great pride in, so it’s wonderful to see this recognised.
We'll be sure to pass your kind words onto the team at Lancing. Wishing you every happiness in your new home, and thank you again for choosing Robert Luff & Co.
★★★★★ 5/5
GoogleShould be at least 7 stars!! What can I say, other than what an amazing job Natalie and her team have done in selling my home. Not only are they extremely helpful, they treat you as a good friend and will always be straight and honest with you. I Will completely recommend Natalie, James and Maria at Lancing to assist you whether you’re selling or buying. Always good for a bit of banter too. Keep up the good work and I will be back again when I eventually buy a new property or sell you a new phone system first 😉
Paul · 12 June 2023
Agent replied · 11 June 2024
Thank you for your kind words, Paul! We're so happy to have been able to help you sell your home and we appreciate the recommendation. It was a pleasure working with you and we hope you'll come back to us when it's time to buy or sell again in the future. :)
★★★★★ 5/5
TrustpilotA very positive experience
From his very first visit, Scott from Robert Luff, made us feel comfortable and secure. He gave us full information and good advice and kept us informed regularly throughout the process. He was always concerned to take our feelings into account, given that we were selling the bungalow of our late mother, and we ended up with buyers who we were able to meet and create a good relationship with. All told, a very positive experience.
Kevin · 23 September 2025
Agent replied · 25 December 2025
Thank you so much for your kind review. We’re so pleased to hear that Scott helped make the sale of your late mother’s bungalow a positive and reassuring experience. He’ll be delighted to know that his communication, care, and understanding made such a difference during what was no doubt an emotional time. It’s wonderful that you were able to connect with the buyers too, that personal touch means a lot. We truly appreciate your feedback and wish you all the very best for the future.
★★★★★ 5/5
GoogleFriendly, efficient and reasonable commission from James, Natalie and team - thank you
Marie · 6 December 2025
Agent replied · 27 December 2025
Thank you so much for taking the time to leave us such a positive 5 Star Review Marie. We do hope you'll continue to recommend us to family and friends in the future.
★★★★★ 5/5
GoogleJust wanted to share some words about Austin Ballard, who works at the Lancing branch of Robert Luff & Co.
Austin is a smashing chap, very professional, thorough and knowledgeable on the business side. On a personal level, Austin is very friendly, engaging in his manner, cares about the customer and is a pleasure to have interaction with. A truly valuable asset to the team at Lancing and highly recommended.
Simon · 12 June 2023
Agent replied · 11 June 2024
Thank you for your kind words about Austin, Simon. We are very proud to have him as part of our team and I will be sure to pass on your compliments. He is a valuable asset to us and we appreciate his dedication to providing excellent service. Thank you for choosing Robert Luff & Co and taking the time to write your review.
★★★★★ 5/5
GoogleThis often troubling process of selling your house was made so effortless & easy, particularly by James & Natalie respectively. I am so pleased to have achieved a very good yet realistic price for my house, which was pretty much as advised & literally 'on the money'.
Professional attention to advising progress when required particularly for appointments to view. Also throughout the bidding, offer & all other elements of the process were made easy, seamless & devoid of any stress. I have no hesitation in commending Robert Luff's expertise to anyone considering their options in this Estate Agency field.
Thanks James, Natalie & all of the team in Lancing.PositiveResponsiveness, Quality, Professionalism, Value
James · 12 June 2022
Agent replied · 11 June 2024
Thank you for choosing Robert Luff & Co. James and Natalie, and the rest of our team in Lancing are thrilled that we were able to help you through the process of selling your home. It is always a pleasure to be able to assist our clients in achieving their goals, and we're glad that we could do so in a way that was both effortless and stress-free for you. We appreciate the kind words and we hope that you will recommend us to others in the future.
★★★★★ 5/5
TrustpilotFantastic Agent!
Heb helped make our house selling experience a million times smoother than it could have been. We were so grateful to have an attentive, kind and thoughtful person working on our behalf. He even helped us on a day when he was not working to help push our sale across the line. By far the best agent we have used so far in our experience buying & selling.
Lucy · 18 May 2026
★★★★★ 5/5
GoogleAs a first time buyer, I was new to the whole process. Boy can it be stressful. I chose a rubbish solicitor, we had multiple set backs and covid didn't help. But the team at Robert Luff during the whole process were exceptional. Always friendly when I called, had great advice & helped me every step of the way. A special thank you James who helped deal with our awful solicitors. When I eventually come to sell, I know exactly where I'm going. Thanks you to everyone at Robert Luff that has helped me over the last few months. It is truly appreciated.PositiveResponsiveness, Quality, Professionalism
Thomas · 25 August 2021
Agent replied · 11 June 2024
Thank you for the lovely review Thomas, a stressful process with the added stress of the Pandemic situation. Thank you for choosing Robert Luff & Co we hope you are very happy in your new home. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners.
All the best in your new home!
The Robert Luff & Co Lancing Team
★★★★★ 5/5
GoogleI'm grateful to the Lancing Team, particularly Austin, for assisting me and keeping me updated throughout the lengthy purchase of my flat which included the provision of a new lease. It was good to have you working on our behalf to jivvy things along behind the scenes. I have been impressed with the professionalism and customer service focus from all the team.
Thank you.
Sally · 12 June 2023
Agent replied · 11 June 2024
Thank you for your kind words, Sally! We're glad to have been of assistance during your recent purchase and we appreciate your positive feedback. It's great to know that our team was able to provide the level of customer service you expect and deserve. We hope to continue exceeding your expectations in the future. Thank you for choosing Robert Luff & Co Lancing Branch!
★★★★★ 5/5
GoogleRobert luff in lancing have been absolutely amazing . Hands down the best estate agents to deal with and we should know, we have tried 4 other estate agents previously ! Special shout out to Maria , Nat and James . Each one of them are always on hand to keep you up to date and very informative. Fantastic customer experience :)
Jen · 12 June 2023
Agent replied · 11 June 2024
Thank you so much for taking the time to leave such a glowing review for our Lancing team Jen. We're thrilled to hear you had such a positive experience with the team and we hope you'll recommend us to friends and family in the future. Thank you again for choosing Robert Luff & Co.
★★★★★ 1/5
Trustpilotabsolutely shocking agents
absolutely shocking agents. tried to view a property and was told I would get a call back twice from the agents dealing. didn't happen! chased twice and told agents out of office or busy. then get told all appointments booked. still no call back. unprofessional cowboys stay away from them and use a more reputable company based on their real reputation rather than superficial gracious comments. shocking service
Andrew · 4 April 2026
★★★★★ 5/5
GoogleMy wife and I used another estate agent for 16 weeks and they ONLY got us 2 viewings........in comparison Robert Luff and there team got us more than that in the first 5 days! I can recommend any one of there employees at the Lancing branch they are all so friendly and professional. In particular Sheridan hooked us with her lovely funny personality and James was just so great with us for the whole of our sale. He kept us up to date on every aspect and what they were doing to get more viewings. He negotiated on our behalf and got us the very best price and dealt with everything swiftly and promptly. We can’t thank them enough it really was such a difference from the previous estate agent!!
The Surry’s
SluzzFab · 12 June 2020
Agent replied · 11 June 2024
Wow! What a lovely review, thank you so much. We were very pleased to help you get moving and find you a new home. Thank you for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners.
All the best to the Surry's in your new home!
The Robert Luff & Co Lancing Team
★★★★★ 5/5
TrustpilotImmensely grateful for the service…
Immensely grateful for the service provided by Robert Luff in purchasing my home at a very difficult time for me. They were professional, ever patient and extremely knowledgeable. I particularly would like to recommend Jayne, Henry and Max for their utmost dedication and commitment in the process. Very impressive!
Catherine · 16 February 2024
Agent replied · 5 June 2026
Thank you for taking the time to leave us your positive feedback.
We’re so pleased to hear that, even during a difficult time, you felt supported throughout your home-buying journey. The team will be delighted to know their dedication made such a positive impact, they’re a fantastic team and will really appreciate the recognition.
Wishing you all the best in your new home, and thank you again for choosing Robert Luff & Co.
★★★★★ 5/5
GoogleNatalie and the team at Lancing have been wonderful, professional, courteous and efficient helping with the purchase of a house, the best estate agents in the area. Their guidance and knowledge has been invaluable, supportive and also very patient with my many questions.
Vanessa · 10 April 2024
Agent replied · 9 June 2024
Thank you so much for your review Vanessa. It's truly heartening to hear such kind words about our team and services. We're thrilled that Natalie and the rest of our team could assist you efficiently and professionally throughout the house purchase process. Your satisfaction is our top priority, and we're delighted that our guidance and patience made a positive impact. We do hope you'll recommend us to family and friends in the future. Thank you again for choosing Robert Luff & Co
★★★★★ 5/5
GoogleI had a excellent experience buying a property marketed by Robert Luff. Everyone I dealt with at the branch was lovely and they were very active in ensuring the purchase progressed smoothly.
Rebecca · 16 March 2026
Agent replied · 16 April 2026
Thanks so much for taking the time out to leave us such a wonderful review Rebecca. We wish you lots of happiness for the future in your new home. Should you require our services in the future, please don't hesitate to reach out.
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