Jacobs Steel West Sussex reviews

★★★★★ 5/5

Trustpilot

Jacobs Steel Estate Agents- excellent

Jacobs Steel sold my flat for me and what an amazing service they provide right from the start. Luke the manager came out to see me and really sold the service they provide, it wasn't like other agents, he was really approachable, wanting to give as much info about what they provide and why the price for the flat was with in reason with the current market, excellent manager with excellent knowledge! With viewings I then had Sienna and Amelia mainly supporting with these, they were amazing in keeping me informed of viewings and any potential buyers. They were also really approachable and wanting to help as much as possible get buyers. Once I had a buyer, Jacobs Steel has staff who support with liaising between buyer's/sellers/solicitors, I had Richard supporting me and he was absolutely amazing, really pushing for things to get moved on when things got slow and his knowledge was brilliant!Overall I would 100% recommend Jacobs Steel, for their excellent staff, excellent communication and excellent service! Thank you again!

Danielle · 30 August 2023

★★★★★ 5/5

Google

A fantastic service from Jack and Luke. They where incredibly helpful , patients and friendly at all time. Both worked the extra mile to give me what I needed in the time I needed it. I was kept informed at every step. Jack had the intuition to send me my dream house in the first place, Luke the grace and elegance to acknowledge mistakes made by the system and the willingness and ability to rectify them immediately. I don’t know what went on behind the scene but I got the fantastic result I was hoping for. They both have this rare ability to relate to people as human beings, which I discovered is a rare gift in this business. Huge thanks to them both not only for succeeding but for making the whole process as stress free as possible.

Nicole · 28 August 2023

★★★★★ 5/5

Google

The residential letting team at Jacobs-Steel were courteous and efficient throughout the letting process. Our property was on the market quickly, with quality photos and clear descriptions giving an accurate representation. The team were quick to respond to our concerns and feedback, making swift changes where necessary. They kept us regularly updated and passed on feedback from viewings within hours. Within a few days, the team had secured us suitable tenants who were a good fit for the property and wider community. We also took advantage of their inventory service. The inventory was of a standard that we have come to expect - comprehensive, detailed and clearly-structured. Communication around the tenancy agreement and meetings with our tenant were similarly efficient and always courteous. Jacobs-Steel took totally took the stress out of the lettings process. This isn't the first time we have used them, and certainly won't be the last. Well done team and thanks to all.

Tom · 28 August 2023

★★★★★ 5/5

Google

A lovely team to work with - efficient, friendly and helpful at all times. Special mention must go to both Mel and Lois, who responded to all questions and concerns quickly and made the whole process a lot less stressful than it could have been! Thank you for all your help throughout the purchase of our new place - and for the beautiful flowers at the end of it all! Would heartily recommend.

Stephanie · 29 August 2019

★★★★★ 5/5

Google

The Jacob Steele team helped me and my partner find our first flat together. William from the Broadwater Lettings Department, dealt with all of our queries, and was very helpful and professional at all times. Would highly recommend Jacob Steele, to anyone that is looking to move.PositiveProfessionalism

Johanna · 26 October 2021

★★★★★ 5/5

Trustpilot

Really Impressed

Joe Hammond, in particular, was brilliant. Throughout the sale he regularly checked on the progress and was proactive in ensuring all parties kept moving forward. Good communication and a great experience all round.

Tim · 6 August 2025

★★★★★ 5/5

Google

Jacobs Steel have been top class with every stage of purchasing our first home. Attentive always available for access and most importantly polite. Mel, Matt, Luke and the rest of the team were able to connect us with experts along the way to keep everything running smoothly. The viewing process with Jacob Steel was also excellent with appointments kept to time and well targeted properties compared to other agents. A+++

Adam · 29 August 2019

★★★★★ 5/5

Google

I have sold a bungalow, bought a flat and rented out our other property through Jacobs Steel. We had a great relationship, efficient but friendly. I could (and still do) pop in at any time and ask questions to which answers were quickly provided. They found a good mixture of tenants for the house and helped me choose the right people. Sales and rentals are well run.

Gill · 28 August 2020

★★★★★ 1/5

Trustpilot

Inaccurate advertising and lack of verification of service charges. Stay away from Jacobs-Steel.

Now that we have finally received our money back thanks to the Property Ombudsman, I can share our experience.We approached Jacobs-Steel agency in October 2022 to purchase a leasehold flat. We were interested in the flat because of the advertised service charge of £700 semi-annually. However, after the purchase process had started, we received statements of account for the years 2020/2021 and 2021/2022, which revealed that the actual expenses incurred by the seller were not in line with what was advertised. The statement of account for the year 2020/2021 shows a total amount paid of £2404.02. The discrepancy between the advertised service charges and the actual expenses incurred in 2021 is 71%. Last year, the amount paid by the seller was £2499. The discrepancy between the advertised service charges and the actual expenses incurred in 2022 is 78%.We argued that the estate agent had an obligation under The Consumer Protection from Unfair Trading Regulations to ensure that the information provided was accurate. Because of their misleading advertisement, the cost of purchasing this flat has become comparable to that of buying a significantly higher-valued freehold house, an option we would have undoubtedly considered had we received accurate information.We raised a formal complaint with them and requested reimbursement for the expenses we incurred during the purchase process. They responded by stating that:- They were first instructed to market the property in January 2022, and all the necessary paperwork was provided by the seller.- The agency had no reason to doubt the accuracy of the information provided by the seller, including details of the lease, maintenance, ground rent, and reserve fund charges.- They did not mention any attempt to verify the information provided by the seller or any responsibility for ensuring the accuracy of the information provided.- They focused on the financial losses incurred by Jacobs Steel due to the cost of marketing and the time spent on the property's two unsuccessful sales.Most importantly, their response lacked empathy and placed the burden of the situation on us, making it unacceptable. According to them, it is the responsibility of the purchaser's legal advisor to obtain confirmation of the information about the property being purchased. People at Jacobs-Steel should know that during the offer phase, buyers don't have a legal advisor in place, and therefore, they must rely solely on the information provided in the advertisement to make their decision to submit an offer.Jacobs-Steel refused to reimburse us because, according to them, they had followed the correct procedure as per The Property Ombudsman code of practice for estate agents. Clearly, this is not the case since the Property Ombudsman forced them to give us our money back.The stress caused by the mistakes made by this agency is indescribable, and their lack of empathy has only made the situation worse. It's not my problem if you failed to sell a house that was put on the market twice. Perhaps if you ensure that the information you put on your website is truthful, you will be able to sell the house. Maybe on the third attempt, you'll succeed.

Mattia · 6 May 2023

★★★★★ 5/5

Google

Viewed several properties with this agent. The agents were helpful, and interested in the properties they were selling. Anything they didn't know they followed up, and gave prompt answers. During the buying process they kept on top of things, providing a seamless service between buyer, seller, and solicitor. It is clear that they work well as a team, and I am grateful for the professional service I have received.

Andrew · 29 August 2019

★★★★★ 5/5

Google

We have rented a number of properties with various letting agents over the years and our first experience of Jacobs Steel Lettings has been very good. Ollie and his team were professional and knowledgeable. They located and referenced suitable tenants quickly and without fuss and we would certainly consider using their services again.

Martin · 29 August 2019

★★★★★ 5/5

Trustpilot

Our moving experience has been…

Our moving experience has been particularly challenging due to the slowness of our buyers however Jacob’s Steel, Particularly Rachel, were very efficient and professional in bringing this to completion.

Donna · 2 July 2023

★★★★★ 5/5

Google

I truly appreciated your availability, clear communication, and professionalism. Thanks to your assistance, everything went smoothly and without stress.

Teresa · 26 November 2025

★★★★★ 5/5

Google

We are using Jacobs Steel Lettings to fully manage our buy to let properties. They have found suitable tenants quickly at the rates agreed on our first meeting. The management of the property and maintenance issues has been excellent. I would highly recommend and will be using them for future properties in our portfolio!

Evohomes · 25 September 2024

★★★★★ 5/5

Google

Have been dealing with Hayley for years now! Personally and professionally! Super organised goes above and beyond and makes my job easy! One of the best property management agents we work with !!

Harry · 16 June 2025

★★★★★ 5/5

Trustpilot

With a very difficult market &…

With a very difficult market & protracted timescale Jack & Rachel finally got us over the line. Pleasure dealing with them & all the J&S team & would definitely recommend

Sharon · 17 July 2025

★★★★★ 5/5

Google

We’ve had a great experience with jacobs steel Broadwater. Sophie Waller has been excellent. She’s very responsive and has made our whole process of becoming first time tenants stress free and easy. I would definitely recommend Jacobs steel to a friend.PositiveResponsiveness, Professionalism

Sophie · 28 August 2021

★★★★★ 5/5

Trustpilot

Professional, efficient, friendly and helpful team - highly recommended

Matt and his team were knowledgeable, helpful, friendly and professional throughout the process, helping us to move quickly and smoothly through first the rental then the subsequent sale of our property. Highly recommended.

Wendy · 30 September 2022

★★★★★ 5/5

Google

Expert good advice and efficient staff

Jackie · 16 February 2026

★★★★★ 5/5

Trustpilot

First Class estate agents!

From start to finish Jacobs Steel have been absolutely marvelous. Their advice and support through the selling process was first class and their excellent Sales Progression team worked tirelessly on our behalf to make sure our move was successful.

Mr · 14 March 2025

★★★★★ 5/5

Trustpilot

Great company to deal with

Great company to deal with. From start to finish everyone I dealt with were above and beyond professional. Thank you Rachel for getting me over the line 😊

Victoria · 6 March 2023

★★★★★ 5/5

Trustpilot

Made the sale feel much easier

We used Jacobs Steel to sell a property over the past few months and they have been absolutely brilliant - professional and helpful throughout. The team were thoughtful and professional from the first interaction to the last. The element I most recommend is that you are allocated a 'sales progressor', someone dedicated to supporting your sale. I was a little unsure about how helpful this would be in practice, but it honestly was fantastic. The sales progressor kept in regular contact with us and the buyer and provided an essential communication channel when things got stuck (usually due to conveyancing issues) and helped keep the sale moving forwards, with the perfect amount of intervention. I was very impressed at how successful and supportive this element of the service was: it created massive value for me and significantly reduced some of the most stressful aspects of house selling.

Mandy · 11 October 2022

★★★★★ 5/5

Trustpilot

Sale & purchase ….

My husband and I cannot speak highly enough of Jacobs Steel, and in particular our Sales progressor Rachel who was fabulous throughout the 7 month process! She was proactive, professional and efficient all rolled into one. She made us feel like her number one priority despite having multiple other clients to deal with every day. Also Greg McGugh who valued our property was a delight to work with and also very professional in getting us to market and finding us a buyer.I would definitely use Jacobs Steel again.

Caroline · 10 October 2022

★★★★★ 5/5

Google

Thanks to Jacobs Steel, especially Madi and Sophie, we moved into a prefect new home. Amazing day-to-day communication, easy process, professional and caring, we definitely recommend this agency and their teamPositiveResponsiveness, Quality, Professionalism

Emmanuelle · 28 August 2022