Jacobs Steel West Sussex reviews

★★★★★ 5/5

Google

Couldn't have asked for more from an Estate Agent. I was selling and they had a pool of buyers to view the property which was an excellent start. Given a property file account so all viewings, times & outcomes were easily accessible and all in one area. My main contact & his colleagues are exceptional and any problems that can occur along the way are dealt with swiftly and professionally. So pleased I chose this company and would definitely recommend them.PositiveQuality

Debbie · 26 October 2021

★★★★★ 5/5

Trustpilot

Top class service

Couldn't have asked for more from an Estate Agent. I was selling and they had a pool of buyers to view the property which was an excellent start. Given a property file account so all viewings, times & outcomes were easily accessible and all in one area. My main contact & his colleagues are exceptional and any problems that can occur along the way are dealt with swiftly and professionally. So pleased I chose this company and would definitely recommend them.

Debbie · 21 October 2021

★★★★★ 1/5

Trustpilot

Do not use

I put an offer in on a house and jacob steel never got back to me. I had to chase and got a rude email back from Matt the area manager saying i had won the property but was beratting me about it. Turns out he thought I was another customer and sending me her private details too. When I addressed his rudeness and breach of GDPR shrugged it off like it happens every day and it's no big problem. I wrote an email of complaint and guess who wrote back and closed the complaint. The area manager Matt. They have then tried booking to see my other flats I'm selling through another agency without my permission and even called my estate agents to try and get keys. I was so taken aback by the sheer audacity of jacob steel iv had to reach out to leave this review. They have no idea what they are doing and have no organisation skills. I wouldn't trust them to sell lemonade on a stand let alone a property. Very un trustworthy very un professional

Caroline · 3 July 2024

★★★★★ 5/5

Google

We used Jacob Steel's services for the first time to sell our property. Libby was incredibly responsive and invaluable in moving the process along. For what turned out to be a quite lengthy transaction the level of service was maintained throughout and we were kept up-to-date. We would highly recommend Jacob Steel as a result and would use them again in the future.PositiveResponsiveness, Professionalism

Tara · 28 August 2021

★★★★★ 1/5

Trustpilot

worst agent I have ever had to deal…

worst agent I have ever had to deal with trying to buy a property. Lies upon lies from them throughout, then I got the inevitable. They vendor has sold to someone else, only to find it still for sale. while under offer, they were still trying to sell it, nothing on their website saying under offer, when I questioned them, the response was 'we on put under offer when it has been agreed', shouldn't it say sold at that point?

Gordon · 5 June 2024

★★★★★ 5/5

Google

The Jacobs Steel team are outstanding. From the initial meeting through to the sale of the property, at each stage we were kept informed and advised, nothing was too much trouble. As this was a sale of a property owned by dearly departed family member, the manner in which it was sympathetically and professionally handled by all of the colleagues at Jacobs Steel was very much appreciated. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Nik · 28 August 2022

★★★★★ 5/5

Trustpilot

Great service from start to finish

Great service from start to finish! I would thoroughly recommend Jacobs Steel. They delivered a thoroughly professional service covering all aspects of the process from listing right to exchange. All staff were courteous, professional and well informed on every aspect of the sale at all times. Furthermore, the chasers did a great job in helping to conclude the sale in a timely fashion. Thank you to all.

Mr · 26 February 2023

★★★★★ 5/5

Google

After just one week in our new property- disaster hit with an electric issue and I was working in London trying to sort it and felt totally helpless and then TAADAA!! The Wonder Team in Property Management came through for us and were such a massive support! They totally stepped beyond their role and went to check on my partner to make sure she had the support in a ‘Dark’ time. Thank you!

Tammy · 25 September 2024

★★★★★ 5/5

Trustpilot

I fully recommend this agent

I fully recommend this agent p they were the fourth agent to try to sell my flat they were efficient communicative friendly imaginative (with the photos ). When my buyer dropped out on n the day of exchange they found other cash buyers and the help of a sales progressor I .had completed within 6 weeks. Many thanks to Jacobs steel of Shoreham for being such a great team

Jacqueline · 20 November 2024

★★★★★ 5/5

Google

Ollie has been really responsive from the moment we contacted him. He has sorted any issue out efficiently and had followed up all queries immediately. The tenancy process was clear and quick unlike other experiences we have had. I had a problem with a repair on the property and all the team were really helpful, and resolved the issue fully. I would definitely recommend them as lettings agents.

Emma · 10 January 2020

★★★★★ 5/5

Google

Very impressed with the staff and service received, always helpful and approachable. Rent is paid into my account very quickly which is very helpful. Definitely recommend Jacob Steel letting, I’ve chosen the full management service for peace of mind and couldn’t be happier.

Lynda · 28 August 2023

★★★★★ 5/5

Google

We rest easy knowing Jacobs Steel are managing our property. As first time landlords, we were naturally quite nervous about letting our property. We got a few different quotes but Jacobs Steel stood out from the start for their professionalism and organisation. They found us the perfect tenant in less then two days. They've also been really supportive throughout the process and really put our minds at rest. The whole team are professional, polite, knowledgeable and really invested in making sure both the landlords and the tenants get the best experience. Highly recommended.

Peter · 29 April 2024

★★★★★ 5/5

Trustpilot

From start to finish the team at Jacobs…

From start to finish the team at Jacobs Steel were amazing. They achieved a quick sale and secured our dream home. They were brilliant at keeping us upto date with what was going on. A special shout out to Libby, Greg and Rachel who were all brilliant. I would have no hesitation in recommending Jacobs Steel. Thank you

Amy · 25 February 2022

★★★★★ 5/5

Trustpilot

Jacobs Steele - Superb stuff from Dom S and team!

Superb stuff from Dom S. They sold the flat - when others struggled. I was kept informed and up to date with process and developments etc. The team were friendly and courteous and professional at all times. 100% recommend these guys - top job - and thanks to Dom and the team.

Ian · 3 November 2022

★★★★★ 5/5

Google

Luke was a pleasure to deal with - friendly, helpful and incredibly efficient. He kept in touch and updated me throughout the whole purchase process and thanks to him I'm now happy in my new home.

Mandy · 29 August 2019

★★★★★ 5/5

Trustpilot

These guys were first class

These guys were first class - everything they said they would do they did in a cheerful and professional manner. Leigh Doherty was so helpful, thank you for making the process so easy !!

Rebecca · 26 February 2024

★★★★★ 5/5

Google

Perfect service from very knowledgeable staff. Will Payne went above and beyond to ensure everything was sorted for my partner and myself. Guided us through the process, and answered every question we had - 10/10 would recommend. Very professional, customer focused, and convinitely situated, only a phone call away, exactly what we needed.

Tim · 28 August 2022

★★★★★ 5/5

Google

My experience of renting through Jacobs Steel has been good from the start. My initial viewing was conducted by Will, who was professional and helpful. I was contacted regularly throughout the process and since moving in have had good contact with Sophie regarding any questions I have had.

Clare · 13 July 2025

★★★★★ 5/5

Google

Everything was very professionally done ,this is my 2nd tenancy With Jacob Steel and would recommend to all . Vincent Ryan

Vincent · 4 October 2024

★★★★★ 5/5

Trustpilot

Great team with special mention to…

Great team with special mention to Libby whose perseverance, attention to detail and masterful tact in dealing with the solicitors has helped our sale to complete.

Damon · 16 November 2021

★★★★★ 5/5

Google

Ollie and his team of letting staff have been great, can't fault this service in anyway. Things just get done with the minimum of hassle. Hayley got lots of problems sorted out for me with great communication all round.

Simon · 2 October 2023

★★★★★ 5/5

Google

Ollie and his team have let my Studio flat to a lovely new tenant. They were very professional and kept me informed throughout. Informing me of every viewing. The flat was let within a day of it being on the market. Thank you very much. I have already recommended Jacob Steele Lettings to a friend.PositiveResponsiveness, Quality, Professionalism, Value

Susan · 28 August 2021

★★★★★ 5/5

Google

They were always courteous and professional, phone calls were returned and emails received a prompt response. The market was challenging but they were ready with constructive suggestions to try to broaden the appeal of the property and took action promptly when requested. Once a buyer had been found they were pro-active in liaising with both solicitors and ensured that the sale went through smoothly.

Geoff · 25 November 2024

★★★★★ 5/5

Google

All of our dealings with JS were handled in a friendly and yet, totally professional way. We were shown respect, support and understanding and were never put under any pressure whatsoever. We genuinely felt that they were operating on our behalf and in our very best interests. We cannot speak highly enough of Luke and all the JS team at the Town Centre office of JS. Many thanks to you all.

Andy · 28 July 2024