Williams Alder West Northamptonshire reviews

★★★★★ 5/5

Trustpilot

Professional and reliable.

Connor has been helpful and reliable in looking after our property and has dealt with any issues quickly and efficiently.

Mark · 4 November 2024

★★★★★ 1/5

Trustpilot

Typical response from a company when…

Typical response from a company when you have received poor service. Why would I want to contact their office after receiving a call from 'George' who basically tried to lie his way out of the situation. Exactly how do they think they can resolve the situation - the property has now been sold! I also need to mention that in the phone call received after my original post he stated ' I had to inform the vendor that you are in a chain of 9' - this is why the vendor decided to go with someone else - this is a blatant lie as I checked with our agent who provided me of details of our chain which consist of 5!! So not only did he lie to the vendor but also by not allowing the final bids by 10am next day (his idea!!) he deprived the vendor of the 5k offer we were going to make over the maximum stated price because the place was worth it - thats just us what about the other bidders - who knows what they could have offered given the level of interest in this property (which in itself questions their ability to accurately price the property) - given that they had had 10 viewings in two days and the vendors asked that no more viewing be permitted as they wanted to make a decision. My own estate agent was appalled at the service we had received as he considered it completely unprofessional - but then this is a franchise operation - no different than dealing with Mc Donalds!! I'm done with this now!

Keith · 21 November 2020

★★★★★ 1/5

Trustpilot

Appalling unprofessional service from…

Appalling unprofessional service from Poringland branch. Saw a property that was priced with a guide price. Liked the property so offered full asking price only to be told that there were another 4 viewings that day and that an offer had been made but all offers were to be put to the buyer by 10am following day when a decision would be made. Agent insisted he would call to get our final offer at 9.45 and that reading between the lines they were basically playing all buyers to see if they could up the price!. Gave us personal email to contact him if we had any queries regarding the property that we wanted answered before 10am final bid cut off - sent email - NOT EVEN BEEN READ! - N0 CALL!! at 9.45 waited until 11am asked for agent only to be told he was not even in the office!! 10 minutes later get a call from the office (not the agent we had dealt with but someone else) only to be told that the house had gone to another buyer - didn't seem to understand why we were so angry at not being told anything or even receiving the call for final offer. Doubt if we would even have received a call or got any information if we hadn't had chased them. Absolutely appalling unprofessional service by amatures - wouldn't touch them with a barge pole.

Keith · 20 November 2020

★★★★★ 1/5

Trustpilot

One of the worst agency… DONT WASTE YOUR TIME.

I would say one of the worst agency that I worked with. Exteremly unprofessional. They don't even call you back until you called them many times. I have seen a flat with them and I was the first one that seen the flat. I was there after 2 hours they post on rightmove. (This is what they said to me) I have seen flat 2 times and happy to pay deposit straight away. They told me that they will let me know after checking with lanlord. By the way his name was Lewis. He didn't even bother to call me that flat is gone because they have another offer accepted. Very unprofessional. I wouldn't suggest anyone this agency. Don't waste your time.

Aziz · 19 November 2020

★★★★★ 3/5

Trustpilot

They need to sort out their processes!

The service for landlords is good, in terms of finding tenants. The staff member I dealt with was trying to help. However their system for signing documents does not work and the unhelpful management approach to these problems leads to demands placed on landlords to rectify problems caused by the agency’s systems - a very frustrating and avoidable situation. The branch was Shoreditch.

Victor · 5 April 2023

★★★★★ 5/5

Trustpilot

great value

We had a difficult sale mostly due to difficult solicitors but Guy and team went over and beyond to make it happen. Couldn't recommend enough. Happy we didn't go for an online broker as sale would surely have fallen through. Fair pricing. thanks.

ReviewerName · 24 July 2023

★★★★★ 2/5

Trustpilot

Poor communication

We rented a flat in London with this agency based in Islington. Before signing, the agency contacted us a lot and everything seemed pretty clear by then. However, once we signed and moved in, they completely disappeared and when we asked for a clarification of the contract, we were quick dismissed with an useless and rude email. Not only that, but there was clearly lack of communication between agents as some details in the application where not in the actual contract. Overall, not a good experience!

Customer · 1 October 2020

★★★★★ 1/5

Trustpilot

Utter jokers

Utter jokers. They made it so difficult for me when mentioning I wanted to view some properties near Victoria train station. An Indian guy in his early '40s asked me to come to their office, after asking all the irrelevant questions on the planet then showed me a rubbish council flat. I was feeling a bit sick from his car fumes and asked if we could meet at the next property while I was walking. I have never seen him ever since: he simply disappeared and did not even answer the phone. I was too embarrassed to call the office and complain. I gave up on this company, they are just bullies asking to pay for just about everything while they laugh all the way to the bank thinking if you are a single woman with an 'exotic' accent you must be having a low IQ too. Bunch of jokers to be avoided.

CP · 22 March 2024

★★★★★ 1/5

Trustpilot

Promised a callback!!

I have been trying to arrange a viewing for a property to rent in Crystal Palace for over two weeks. I have been promised a callback 3 times in the last week but have heard nothing. I spoke to the branch twice again yesterday, I was given an apology and assured that they were under new management and I would receive a call. Still waiting! The property I am interested in was marked as let on Monday and then relisted yesterday.

Sonia · 7 August 2020

★★★★★ 5/5

Trustpilot

Aaron is the best professional we had…

Aaron is the best professional we had to deal with.He did a great job during our journey in finding our new home.We highly recommend him.

N · 13 June 2024

★★★★★ 1/5

Trustpilot

greedy agency (dont be fooled by them)

greedy agency not believing in someone when they tell them they have 10 years of tenancy in a house, all they want is someone to make a lawyer, doctor or someone working in the house of Parliament salary to rent a property from them, absolutely a disgrace of an estate agent company.

Yohan · 17 November 2023

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service! Keeping you updated all the time as go between buyer and seller. Lots of patience, understanding, sensitive to needs and very helpful in all areas.We finally got house sold and Simon at Herne Hill branch did a really great job as did Douglas. Everyone v helpful. Would do so again!!!!! Thank you.🙏🏼

M · 27 August 2023

★★★★★ 5/5

Trustpilot

Thank you Toby

Thank you to Toby in Hove who made it very easy for us to view and place an offer on a property. He was transparent, friendly and easy going.

Paul · 2 June 2020

★★★★★ 5/5

Trustpilot

Excellent

Faraz was fantastic. He was always available, very helpful and knowledgeable throughout the entire process. Couldn’t recommend enough

Chris · 29 June 2022

★★★★★ 5/5

Trustpilot

Brilliant service and Simon Jenkin was…

Brilliant service and Simon Jenkin was an absolute star. Fantastic communication and went above and beyond to help during the process. Would really recommend to anyone and will definitely be top of the list if / when moving again..

Angus · 9 July 2023

★★★★★ 5/5

Trustpilot

Great service

The two agents I worked with (Zak and Dhruv) were fantastic, kept the process moving as quick as they could and dealt with a lot of demands from our buyer.

Mr · 21 November 2025

★★★★★ 5/5

Trustpilot

Sale of property

Alex and Faraz handled the sale professionally from start to finish, constantly keeping me informed, even when I was abroad. They went over and above what I expected from an estate agency , recommending solicitors, cleaning lady and removal man, who all pulled out the stops so that the sale could be completed. Nothing more to say, except a big thank you.

Harold · 16 November 2022

★★★★★ 5/5

Trustpilot

Excellent lettings service

Alina and her team have been very helpful in finding suitable, high quality tenants for my private rental house.

Susie · 13 April 2022

★★★★★ 3/5

Trustpilot

Tighten your ship

Knowledgeable at first and we could have gone with them but frustrating when consistently giving inadequate email replies to important questions and coming across as too relaxed and then petulant when we eventually went with another agent who was more on the ball.

Mh · 4 April 2024

★★★★★ 5/5

Trustpilot

Really good selling experience

Really good selling experience. Clear communication from Thomas and team from start to finish.

Kieran · 11 November 2022

★★★★★ 5/5

Trustpilot

Shaun and Aaron took the best part of a…

Shaun and Aaron took the best part of a year trying to find our ideal home, their patience never wavered and they ended up negotiating us all into the most wonderful property that suited not just us but our landlords. I really can’t thank them enough and will be forever grateful x

Hannah · 29 August 2023

★★★★★ 4/5

Trustpilot

Rented for 2+ years in Kensal Green

We rented for a bit over two years in the Kensal Green area. Although there were some issues with the flat itself, everything was handled promptly and professionally by Michael, the property manager.The team are friendly and their processes work well from a tenant’s perspective.

Tom · 31 January 2024

★★★★★ 5/5

Trustpilot

Nothing but praise

We really enjoyed working together with Andrew C from the Kensal Rise office on the house we just bought. He was the agent for the sellers but helped us a lot as well in making sure the transaction went smoothly and everything staid on track. As first time buyers the whole process can be quite overwhelming so we really appreciated his open and honest advice.

Marthe · 12 April 2022

★★★★★ 5/5

Trustpilot

Excellent service

I b ought a flat through Winkworths - and they then let and managed it for me. They were polite and efficient and friendly throughout our nine-year association.

Samantha · 18 November 2025